Community and Protective Services Committee

Comité des services communautaires et de protection

Minutes 28 / Procès-verbal 28

Monday 9 June 2008, 9:30 a.m.

le lundi 9 juin 2008, 9 h 30

Champlain Room 110 Laurier Avenue West

Salle Champlain, 110, avenue Laurier ouest

Present / Présents : Councillors / Conseillers D. Deans (Chair / Présidente), S. Qadri (Vice Chair / Vice-président), G. Bédard, M. Bellemare, R. Chiarelli, A. Cullen, P. Feltmate, D. Holmes, C. Leadman

DECLARATIONS OF INTEREST

DÉCLARATIONS D’INTÉRÊT

No declarations of interest were filed.

CONFIRMATION OF MINUTES

RATIFICATION DES PROCÈS-VERBAUX

Minutes 27 of the Community and Protective Services Committee meeting held on Thursday, 15 May 2008 were confirmed.

BUSINESS TRANSFORMATION SERVICES

SERVICES DE TRANSFORMATION DES ACTIVITÉS

1. QUARTERLY PERFORMANCE REPORT
TO COUNCIL, Q1 JANUARY - MARCH 2008
RAPPORT DE RENDEMENT TRIMESTRIEL PRÉSENTÉ AU
CONSEIL POUR LE 1ER TRIMESTRE, JANVIER - MARS 2008
ACS2008-CCS-CPS-0023 CITY-WIDE / À L’ÉCHELLE DE LA VILLE

That the Community and Protective Services Committee receive this report for further review and discussion of the service areas’ performance results, as outlined in Document 1.

RECEIVED

COMMUNITY AND PROTECTIVE SERVICES

SERVICES COMMUNAUTAIRES ET DE PROTECTION

DEPUTY CITY MANAGER

DIRECTEUR MUNICIPAL ADJOINT

2. COMMUNITY DEVELOPMENT FRAMEWORK

CADRE DE DÉVELOPPEMENT COMMUNAUTAIRE

ACS2008-CPS-DCM-0003 CITY WIDE / À L'ÉCHELLE DE LA VILLE

Mr. S. Kanellakos, Deputy City Manager, Community and Protective Services (CPS), introduced Dr. E. Kristjansson, University of Ottawa Institute of Population Health, who spoke to a PowerPoint slide presentation, which served to provide the Committee with an overview of the Ottawa Neighbourhood Study. Following Dr. Kristjansson’s presentation, Mr. Kanellakos and Ms. D. Gray, Manager, Strategic Initiatives and Business Planning, CPS, jointly spoke to a PowerPoint slide presentation regarding the Community Development Framework. Copies of both presentations are held on file with the office of the City Clerk.

Councillor Cullen stated that he had been able to obtain the neighbourhood profiles on the website and asked if there was the ability to provide feedback and correct any data. Dr. Kristjansson said that there was and it was welcomed.

In response to Councillor Cullen’s question on updated information such as 2006 Census Data being available, Dr. Kristjansson replied that they were working to redefine neighbourhoods and to get census data and it was hoped to be ready by the end of August.

Dr. Kristjansson praised Mr. Kanellakos and his staff for their efforts.

Mr. Kanellakos asked for members of the Community Development Round Table to join him at the table, Joanne Poirier, Allan Dooley, Barb McInnis and Chief Vern White (who had to leave) and spoke on the community initiative. He also introduced members of his department who have assisted, Sara Redfern and Donna Gray. He stated that Ms. Gray has been the lead on this project.

Ms. Gray then spoke to a PowerPoint presentation outlining the measure of progress and shared responsibilities. A copy of this presentation is held on file with the City Clerk’s office. Ms. Gray ended her presentation explaining the last slide on the Community Development Framework, its structure and approach. She stated that there would be three or four neighbourhoods selected as a test project.

Councillor Feltmate stated that it sounds like the City’s coming on side with work that community resource centres have been doing for years. She asked if there would be an evaluation with a neighbourhood or two that are not part of the first projects for comparative purposes. Ms. Gray stated that they would start with baseline comparisons but that this issue would be addressed by the research group to be part of the framework.

In response to Councillor Feltmate’s question on the long-term approach and how this would roll out Ms. Gray stated that this is a new way of delivering services in our neighbourhoods and what efforts would be needed to sustain in the long-term. This is a new philosophy, not a short-term strategy. There is a definite value of what comes out of directed targeted research that will be shared with all communities and the first interventions are to serve as starting point.

Councillor Feltmate asked what criteria would be used. Ms. Gray stated that the core indicators around social determinants for community health, socio-economic, health, early childhood development and crime would be the first set of criteria. The criteria have been developed through community consultation and the intent is that in two years of research that would give a good overview.

Ms. Joanne Poirier, Director, Ottawa Community Housing stated her support to the whole concept.

Councillor Bedard thanked all presenters and staff responsible for this initiative and stated that it was a long time in coming. He found it encouraging seeing that the city will be going forward in same direction as community organizations. He asked what the difference was between this and neighbourhood planning that was done in Vars. Ms. Gray stated that this initiative is about neighbourhoods having a voice and how they’ll be developed in the long-term and trying to determine service gaps.

Russell Mawby, Director, Housing, Community and Protective Services stated that the main lesson being learned is intensive, long-term strategic plan. There is an internal steering committee with 3 Deputy City Managers to consider the next steps. He said that a report in the fall would focus on interdepartmental connections. He mentioned a parallel process where key neighbourhoods will be determined where service renewal is required.

Councillor Bedard said that the report speaks to involvement of community resource centres. He asked how Crime Prevention Ottawa would be involved. Ms. Gray replied stating that Crime Prevention Ottawa sits on the resource table.

Vice-Chair Qadri added his voice of congratulations to staff and community organizations for their efforts in creating the process and moving it forward.

Moved by Councillor Leadman

That Item 2 be amended by including Crime Prevention Ottawa (CPO) on the Roundtable for the Community Development Framework and that the Chair of the CPO be the designated representative.

CARRIED

Mr. Kanellakos stated that from a staff perspective, they are supportive of the chair of CPO being at leadership level and feels it would be would be totally appropriate.

That the Community and Protective Services Committee recommend Council approve:

a) the Community Development Framework outlined in this report; and

b) the approach to neighbourhood selection with a report back respecting the selected neighbourhoods.

c) that Crime Prevention Ottawa (CPO) be included on the Roundtable for the Community Development Framework and that the Chair of the CPO be the designated representative

CARRIED as amended

3. COMMUNITY AND PROTECTIVE SERVICES DEPARTMENT
THREE YEAR STRATEGIC PLAN 2005-2007 FINAL REPORT

RAPPORT FINAL SUR LE PLAN STRATÉGIQUE TRIENNAL 2005-2007 DES SERVICES COMMUNAUTAIRES ET DE PROTECTION

ACS2008-CPS-DCM-0002 CITY WIDE / À L'ÉCHELLE DE LA VILLE

Mr. S. Kanellakos, Deputy City Manager, Community and Protective Services (CPS) spoke to a PowerPoint slide presentation, which served to provide the Committee with a brief overview of the staff report. A copy of this presentation is held on file with the office of the City Clerk. He stated that this was a “good news” report. He had high praise for his staff and their depth of knowledge and dedication.

Chair Deans thanked Mr. Kanellakos and his staff for their work and leadership and how lucky the City of Ottawa was to have him providing leadership in community. She stated that there was much work going on in community and it was good to have reminder of how much work and energy goes into making this a great city. The City is fortunate to have talented, creative, dedicated group in senior staff of CPS.

Councillor Chiarelli commented that when there are occasional slip-ups, Council or Committee focuses on that and a haze descends on the organization and the City tends to navel-gaze rather than focusing on the big picture. Council should focus not on what translates into the best service for the public. He asked Mr. Kanellakos if he believed the current structure allows for best service to public. Mr. Kanellakos replied that he was fortunate in that he operated in a nice tight package since his department of 11 service areas, reported to one committee. We have strong and knowledgeable committee, which is of benefit to staff since they come to Committee for guidance, approval and debate and issues move forward. It has built a stronger product.

Councillor Chiarelli asked if the department has noticed a reduction in complaints. Mr. Kanellakos answered that there was a reduction. Analysis shows drop-off in complaints and an upswing in positive comments from the public regarding service.

Councillor Leadman commented that the Hintonburg area has been undergoing a neighbourhood planning initiative and Mr. Mawby has been heading this initiative. She asked how this could be integrated with other departments. Mr. Kanellakos replied that a report was coming at the end of summer with recommendations. They will bring back a model of how to stay integrated.

Councillor Hunter as well congratulated Mr. Kanellakos and his team. He stated that many children in community housing cannot afford city programs. Will this be part of the Child and Youth Program? Mr. Kanellakos stated that it was as well as part of community development framework and the Parks and Recreation master plan.

With regards to communication, Councillor Hunter stated that his newsletter goes out in 12 languages. Does the department do the same? Mr. Kanellakos stated that this was a fairly straightforward request that could be easily acted upon.

Councillor Bedard remarked that in the past few years CPS has changed from a group of departments that has had to deal with many hard hands such as budget cuts yet CPS has been able to pull through and still give good service to the community. He hopes the media will report this “good news” item. He asked if it was the Departments intention to roll this up into a package that tells the Councillors where to invest and for what reasons. We have to explain to council that when you invest this way, here are the benefits you can expect. Mr. Kanellakos agreed and said that that was the way they were moving, the evidence-based approach.

In response to Councillor Feltmate’s request to share the names of those involved with the roundtable, Mr. Kanellakos replied that they would share information. In working with the other departments as well they have discussed a cross-city guide. He has discovered over the years that there is no one-service area that can solve the complete problem; there are many interconnections to bring about solutions.

Councillor Legendre stated that he did not want to miss opportunity to express recognition to Mr. Kanellakos for the holistic approach. Happens very infrequently that one group is responsible for arriving at a solution. He commented that we should not think in terms of departmental silos. Congratulations on this approach.

PUBLIC DELEGATIONS

Sue Holloway - Active Ottawa Actif (AOA) - think about what it’s like when you see 100’s of kids who, for whatever financial reason, can’t learn to skate, get lessons, etc…in a city that has the most outdoor rinks in the country. As well think about housebound seniors, and more. This is what AOA is involved with and works through Parks and Recreation and other community organizations. She stated that it has been a collaborative, cordial and effective way to bring physical opportunities to citizens of Ottawa. The whole is greater than the sum of its parts. She stated that it has been a pleasure working with city staff and community partners.

Carl Martell - Director, Regional Geriatric Assessment Program - numerous networks and organizations have collaborated on seniors’ issues. Not long ago, he was able to present Mr. Mawby with plan to develop broader range of housing. The majority of seniors remain independent and contribute to the city. One in four require some level of support from community or family and one in ten do not get the support they need. Seniors’ agenda has built partnerships with support organizations. He mentioned that long-term institutional care has replaced city housing because of unavailability of housing for seniors. His group has targeted buildings for the most emergency room visits and they have had good outcomes in terms of health care satisfaction and a 10% drop in ER visits and hospitalization down by 55% overall. Major impacts expected as new initiatives come on-line. Three key elements, the senior’s agenda, senior’s impact council and geriatric advisory committee. All have made conscientious effort to align focuses in terms of municipal services and health service delivery. This has been a great example of success and looks forward to continued success.

That the Community and Protective Services Committee receive this report for information.

RECEIVED

INFORMATION PREVIOUSLY DISTRIBUTED

INFORMATION DISTRIBUÉE AUPARAVANT

A. Ottawa Public Health Delivery of the Ontario
Universal Influenza Immunization Program (UIIP)
Exécution du Programme universel de vaccination antigrippale de l'Ontario par Santé publique Ottawa
ACS2008-CPS-OPH-0007 CITY WIDE / À L'ÉCHELLE DE LA VILLE

RECEIVED

B. Advisory Committee Reserve Appointment -
Health and Social Services Advisory Committee

Nomination d’un membre suppléant au Comité
consultatif sur la santé et les services sociaux

ACS2008-CMR-CCB-0067 CITY WIDE / À L'ÉCHELLE DE LA VILLE

RECEIVED

C. Advisory Committee Reserve Appointment -
Poverty Issues Advisory Committee

Nomination d’un membre suppléant au Comité
consultatif sur les questions liées à la pauvreté

ACS2008-CMR-CCB-0068 CITY WIDE / À L'ÉCHELLE DE LA VILLE

RECEIVED

D. Advisory Committee Reserve Appointment -
Parks and Recreation Advisory Committee

Nomination d’un membre suppléant au Comité
consultatif sur les parcs et les loisirs

ACS2008-CMR-CCB-0052 CITY WIDE / À L'ÉCHELLE DE LA VILLE

RECEIVED

NOTICES OF MOTION (FOR CONSIDERATION AT SUBSEQUENT MEETING)

AVIS DE MOTION (POUR EXAMEN LORS D’UNE RÉUNION SUBSÉQUENTE)

INQUIRIES

DEMANDES DE RENSEIGNEMENTS

OTHER BUSINESS

AUTRES QUESTIONS

ADJOURNMENT

LEVÉE DE LA SÉANCE

The meeting adjourned at 12:10 p.m.

Original signed by Original signed by

M. Desjardins Councillor D. Deans

Committee Coordinator Chair