Report to/Rapport au :

Council/et au Conseil

13 November 2008 / le 13 novembre 2008

Submitted by/Soumis par : Kent Kirkpatrick, City Manager / Directeur municipal

Contact Person/Personne-ressource : Kevin Whitehouse, Manager,

Corporate Planning and Performance Reporting/Gestionnaire, Direction de la planification municipale et de l’évaluation du rendement

613-580-2424, ext./poste 15431

City Wide

Ref N°: ACS2008-CMR-CPP-0011

SUBJECT/ OBJET:

QUARTERLY PERFORMANCE REPORT TO COUNCIL, q3 July – september 2008 / rapport TRIMESTRIEL SUR LE rendement présenté au conseil POUR LE 3^E TRIMESTRE, Juillet – septembre 2008

REPORT RECOMMENDATION

That Council receive the Quarterly Performance Report to Council, Q3 July – September 2008 for information

Recommandation du rapport

Que le Conseil prenne connaissance du rapport trimestriel sur le rendement présenté au conseil pour le 3^e trimestre, juillet – septembre 2008.

DISCUSSION

Accountability is key to good governance. It involves monitoring and reporting performance as well as taking responsibility for the results achieved. The Quarterly Performance Report to Council is an important element in the City’s accountability framework.

This Quarterly Performance Report to Council Q3 (July – September 2008) provides key measures of high interest to councillors for a cross-section of branches that deliver services to the public. It shows how the City is doing compared to its established standards or to its own performance over time. It includes mainly certain types of performance measures:

• Outcome measures (e.g. percentage of waste diverted from landfill)
• Service measures (e.g. calls for service requests and call volumes)

· Output measures (e.g. the number of food premise inspections)

• Efficiency measures (e.g. cost per lane kilometre for road maintenance)

· Customer service measures (e.g. on-time transit service performance)

This is the tenth Quarterly Performance Report to Council and covers the reporting period
July – September 2008. It provides performance measures relating to the following specific branches:

· Building Code Services

· Transit Services

· Solid Waste Services

· Fleet Services

· Employment and Financial Assistance

· Fire Services

· Housing

· Parks and Recreation

· By-Law and Regulatory Services

· Public Health

• Ottawa Police Service
• Ottawa Public Library

· Planning

· Client Services & Public Information

· Ottawa Paramedic Service

• Surface Operations
• Traffic and Parking Operations

CONSULTATION

The Quarterly Performance Report to Council is a tool for providing information on City services to citizens and Council. No specific public consultations were undertaken in the production of the report.

FINANCIAL IMPLICATIONS

There are no financial implications.

SUPPORTING DOCUMENTATION

Document 1: Quarterly Performance Report to Council Q3 July - September 2008 (Distributed separately to all members of Council and held on file with the City Clerk.)

DISPOSITION

The Quarterly Performance Report to Council will be available to citizens electronically in PDF and HTML formats from our Web site (ottawa.ca), and in printed format upon request.