The Accessibility Portfolio would like to thank everyone who contributed to the development of the City of Ottawa’s Municipal Accessibility Plan 2009.

Many individuals gave their time and expertise, including:

· Ottawa residents

· Members of the Accessibility Advisory Committee (AAC)

· City of Ottawa staff

· Members of the Accessibility Steering Committee (ASC)

· Members of the Accessibility Working Group (AWG)

· COMAP branch designates

Copies of the report can been obtained from the City of Ottawa.

Tel: 3-1-1

TTY 613 580-2401

Email: 311@ottawa.ca

Internet: www.ottawa.ca/residents/accessibility

Message from the Chair, Accessibility Advisory Committee

Accessibility issues have been a component of the City of Ottawa’s governance ever since its inception, and for decades before the municipalities amalgamated in the year 2000. The pace of change has been ramping up in recent years due to the increasing pressures from provincial and federal legislation, the public with disabilities, and expectations from visitors from other jurisdictions where the level of barrier-free design has exceeded ours.

The Accessibility Advisory Committee (AAC) has recently undergone a substantial recruitment effort, replenishing its ranks with energetic, knowledgeable and experienced members ready and anxious to volunteer their advice to Council and Staff.

The tremendous accomplishments of the AAC over the past 7 years due to the dedicated and selfless efforts of the retiring members, several serving since its inception, has made the inclusion of people with disabilities a significant component of high level management and policy development. They have built a solid foundation upon which will be built a fully accessible City of Ottawa. This AAC is grateful for the legacy they leave behind.

The primary focus of the AAC this coming year will be on the continuing and mounting impact of the AODA (2005). We will be there to advice on issues relating to the new Customer Service Standard and its impact on the delivery of municipal services. We will be there to help predict the impact of the emerging standards that will be adopted as regulations in the near future. We will help the City comment on the draft provincial standards during the public consultations. And, through the existing networks maintained by committee members, will advise on how others are reacting to coming changes.

The secondary focus of the AAC will be on this document, COMAP. We are concerned that unless the proper resources are allocated in the near future, the duty to eliminate existing barriers in existing municipal properties will become an unmanageable task as 2025 approaches. This would result in an embarrassing and unnecessary search for ways and means to rectify the situation. The AAC will provide whatever assistance it can so that a prioritized schedule will speed up the elimination of existing barriers.

We will also be advising on any topic Council feels relevant.

Although the accessibility topic has grown in prominence as a factor in the governance of the City of Ottawa, the biggest changes will happen during the next 16 years. It will significantly influence the manner in which services are delivered; how operational budgets are determined; how human resources are recruited and trained; and what products are purchased. The impact of this significant change in thinking and possible pressure on the resources of the AAC as management seeks its advice, may quickly become overwhelming. We will have to be vigilant in this regard.

The AAC has established an excellent relationship with the Corporate Accessibility

Specialist – Mary Reid. She is our primary conduit to every aspect of the City operations, issues, and priorities. The complexities of the accessibility topic, as it stands today, seem to be held together with amazing skill. As more standards evolve, regardless of how competent one individual may be, the AAC urges the City to expand the capabilities of the Office of the Corporate Accessibility in anticipation of the ongoing commitment to this area.

The AAC has a continuing excellent rapport with the Accessible Transportation Specialist, Kathy Riley. Transportation for people with disabilities is another huge issue, with challenging topics on our agenda on a regular basis. The depth of knowledge, concern, and professional approach used by Ms Riley creates a constructive dialogue when trying to resolve or at least analyze and advise. With the Transportation Standard coming soon from the province, we anticipate even more frequent items referred to the AAC from Council and Staff.

The AAC looks forward to the challenges we will be facing over the coming years. We look forward to assisting Council whenever possible. We look forward to presenting fresh ideas that will assist in pushing down the barriers.

Barry McMahon

Chairperson

Accessibility Advisory Committee

Message from the City Manager

The City of Ottawa is committed to ensuring all aspects of City services are fully accessible through the continued identification, removal and prevention of barriers to accessibility. The City’s achievements and challenges in this regard are laid out in the 2009 City of Ottawa Municipal Accessibility Plan (COMAP) -- our sixth annual report on accessibility.

I want to extend my sincere appreciation to all those who have been involved in this important work. Our progress thus far would not be possible without the community at large, who continue to offer feedback and suggestions for improving our services, members of the Accessibility Advisory Committee, who volunteer their time, expertise and guidance, and City staff who are constantly building accessibility into their services, planning and decision-making.

In the past five years, Ottawa has made great strides in making our services more accessible. In the past year alone, substantial work has resulted in removal of barriers from a number of City buildings, facilities and programs. Other improvements include the re-design of Ottawa.ca to bring it closer to international standards of accessibility, the installation of a computer linked TTY system within the client contact centre of 3-1-1, the increased number of low-floor buses, and accessible supports within parks and recreation and community arts programming.

I am proud of the work that staff have undertaken with the community to ensure that services are equitable and accessible. But I also know that this work is far from finished. As an organization, we remain committed to:

Finding ways to make programs more accessible
Listening and responding to public suggestions and concerns
Following new accessibility standards, like the Accessibility of Ontarians with Disabilities Act (AODA)

The spirit of accessibility legislation and conventions, including the AODA and the UN Convention on the Rights of Persons with Disabilities, will guide our efforts. We share in the vision that services and opportunities are for everyone, accessibility is about inclusion, and that all residents and visitors to Ottawa should be able to take part in everything this city has to offer.

At every step of the way forward, we’ll work together – with the Accessibility Advisory Committee, our community partners, other municipalities, and businesses – to make accessibility a part of our everyday life in Ottawa.

Sincerely,

Kent Kirkpatrick

City Manager

Introduction

The City of Ottawa is committed to increasing and enhancing accessibility to its programs, services, and facilities. Since its first Accessibility Plan in 2003, the City has moved steadily towards providing a higher level of accessibility to its services, programs and infrastructures. Commitments from Council, efforts of City staff and partnerships with private and community groups are leading the City towards ensuring its services and infrastructures are accessible to all residents and visitors, regardless of disability. The goal is to incorporate accessibility as a part of everyday business and maintain it as a core ingredient to city services.

City Council continues to demonstrate its leadership in bringing forward policies and programs that support increased and enhance accessibility across the City. The City Strategic Plan 2007-2010 confirms this commitment by identifying priority areas for accessibility.

The development and implementation of the City of Ottawa Municipal Accessibility Plan (COMAP), while a requirement under the Ontario Disabilities Act (ODA)[1], advances and strengthens the City’s commitment to make Ottawa a more accessible city. COMAP speaks to residents, visitors and employees about the City’s commitment to remove and prevent future barriers. The report also outlines the actions taken in 2008, and sets directions for 2009.

Developed in consultation with the Accessibility Advisory Committee (AAC) and City staff, COMAP 2009 reflects feedback from the broader community and City staff, as well as requirements for provincial accessibility legislation and standards. COMAP identifies initiatives required to meet newly regulated customer service standards, ensuring that the City is ready for the 2010 deadline. As last year’s COMAP set the ground work for customer service standards, the 2009 report signals preparations for the upcoming standards of information and communications and built environment.

COMAP is about 'made in Ottawa' solutions; it is about being accountable to and working with Ottawa citizens to implement Council’s directive to enhance accessibility and inclusion throughout the City. COMAP is a public document directed to Council and to the community at large.

Vision

Commitments to Accessibility

The inclusion of citizens with disabilities is a citywide vision shared by Council and staff. Bringing this vision to reality requires the attention, dedication and skills of all City staff. The goal is to have accessibility become everyday business at the City. This will be accomplished through a review of policies and procedures governing how the City does business, and through a concentrated effort to increase the knowledge and skill base of all City staff about how to identify and remove barriers and provide accessible municipal services.

While numerous achievements are documented in this report, the City is aware that not all barriers have been identified or removed. Efforts will continue so that participation of residents and visitors will not be limited due to disability related barriers. Diligence is also required to prevent the introduction of new barriers, as services are changed or new technologies are introduced.

The 2007-2010 City Strategic Plan[2] describes the continued commitment to greater inclusion and better access. The City Strategic Plan has identified priority areas that include efforts to:

- Ensure that the entire transit fleet is accessible by 2017

- Ensure people who are economically disadvantaged are included in the work of Council and policy development

- Ensure that everyone has the opportunity to take part in cultural and recreational programs

- Recognize and balance the needs of all citizens as they access City services

- Develop a 10-year renewal plan for sidewalks, street signals and stop signs that will fully close the infrastructure renewal gap by 2017

The Strategic Plan will guide the City in implementing its long-term vision as described in Ottawa 20/20. The vision is to build:

- A responsible and responsive city

- A caring and inclusive city

- A city of distinct, livable communities

- An innovative city where prosperity is shared among all

- A healthy and active city

Provincial Accessibilty Legislation

Provincial legislation designed to achieve an accessible province by 2025 was passed by the government of Ontario in 2005. The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) mandates private, public and non-profit organizations to provide access to goods and services, buildings and facilities, structures and premises, workplaces and accommodations. Standards are being developed to regulate accessibility requirements in the four common areas of:

- Customer service

- Information and communications

- The built environment

- Employment

Standards are also being developed in sector specific areas, such as transportation.

The first accessibility standard to be regulated is customer service (Accessibility Standards for Customer Service - ON Regulation 429\07), which became effective January 1, 2008 and to which the public sector must comply by January 1, 2010. This standard requires municipalities to:

- Establish policies, practices and procedures about how services are provided to persons with disabilities

- Provide training to all staff who deal with members of the public about the provincial accessibility legislation and regulations, and how to deliver accessible services (communication, assistance for people using service animals, technical devices or support persons)

- Provide training to all staff involved in policy development

- Ensure policies and practices do not impede supports provided to individuals by their service animals or personal support staff

- Provide notice of temporary disruption of services

- Provide a way for people to give feedback about the accessibility of services

- Prepare and make available documents about how these standards are met

The City has endorsed this legislation and is preparing for full compliance. Mandated timelines present a significant challenge, particularly as financial support is not provided to organizations that are required to comply. These issues continue to be brought to the attention of the provincial government.

Additional compliance dates will be identified in each of the remaining four standards. These standards are in various stages of development, as outlined below.

- For Information and Communications, the standard has been drafted recommending standards and requirements designed to achieve equitable access to communication and information. The scope of the proposed standard is intended to cover the broadest range of how people send and receive information and communications. The proposed standard further recommends that organizations ensure equitable access through policies, technologies, training, and ability to provide

specific accommodations as requested by individuals. This draft will go for public review by the end of the year, offering Ontario residents, agencies, businesses and public organizations the opportunity to give feedback to the provincial government.

- For the Built Environment, the Accessible Built Environment Standards Development Committee is preparing to submit a draft standard to the Minister by January 2009, after which it will go out for public comments. This committee has examined over 90 building elements and has specified how each will be treated in new construction and significant renovation. The standards will influence all types of construction – public sector and private sector, commercial and residential construction. Although the year 2025 continues to be the target deadline by which Ontario must become barrier-free, it is anticipated that there will be a slight delay as the Built Environment Standards go through the various code adoption processes. Nevertheless, the City should be proactive in anticipation of the objectives of these standards and adopt policy that reflects the highest possible level of barrier-free access in all new construction and significant renovations. With that goal in mind, the City has adopted a progressive set of accessibility guidelines consisting of the Ontario Building Code and the Canadian Standards Association (CSA B651) for its accessibility auditing and barrier removal work. The AAC has endorsed a Building Accessibility Policy that guides accessibility retrofit work in existing City facilities. In addition, the construction sector, planners, developers, and the designers should understand that the City has been progressing towards building a barrier-free city. It would be prudent for them to proceed in a similar direction now, thereby avoiding costly retrofits in the future.

- For Employment, a standards development committee is preparing an initial proposed standard to submit to the Minister in December 2008 for public review early in 2009. This standard will focus on policy, procedures and training requirements to direct barrier identification and removal in the workplace.

- For Transportation, extensive feedback was received from public review in 2007. A standards development committee is giving consideration to these comments and a final report is expected by December 2008.

The City remains committed to the AODA accessibility goals and will continue to work with the provincial government on the development and implementation of these standards. The City provides a representative to the provincial committee developing standards for information and communications. Six members of the City of Ottawa Accessibility Advisory Committee are active members with Standards Development Committees for Transportation, the Built Environment and Information and Communications.

Vision to Action

To move the vision of full accessibility into action, the City is committed to working with the community of people with disabilities and is fortunate to have a dedicated and knowledgeable Accessibility Advisory Committee (AAC). Through the AAC, community coalitions and meetings with individuals with specific expertise, the City receives ongoing advice about barriers, where they are, how they can be removed and how the City can best avoid new barriers. Tapping into the expertise and collective knowledge of citizens who experience disability-related barriers on a daily basis is essential to developing solutions that are effective and appropriate.

In addressing barriers, the City has a cross-disability focus to ensure that inclusion is achieved for all citizens regardless of type of disability. Efforts to remove barriers are structured by a vision that accessibility is for everyone – that services are equally available to people regardless of their disability - mobility, sensory (vision or hearing loss), mental illness, cognitive, health related, environmental or multiple. Barriers that limit the participation of people with non-visible disabilities are of particular concern as these have often gone unrecognized and are often lost in the process of removing barriers.

Moving vision into action also relies on providing practical tools and training to employees, building the necessary knowledge and skills to ensure the City’s infrastructure, services and programs are barrier-free and inclusive.

Generally, solutions addressing the needs of persons with disabilities benefit the whole community.

Making the City of Ottawa More Accessible

City Facilities and Buildings

Progress in 2008

Retrofitting City buildings and facilities to remove barriers and improve accessibility is an on-going effort. Projects range from the more straightforward ones of installing lever handles to the more complex of elevator installations. Projects completed in 2008 include:

- Installation of an accessible kitchen facility at Carp Memorial Hall

- Funding for integrated and resilient surfaces at play structure areas, including a pathway with accessibility features for McCarthy Park and benches for seniors at Brewer Park

- Curb cuts, passenger loading areas, accessible parking spots and warning indicators installed at a number of facilities

- Modified washrooms at various facilities including the Main Library, Rideau Library, Canterbury Pool and Arena, Kinburn Community Centre, and Galleta Community Centre

- Door widening at four (4) facilities

- Installation of power door operators at Peter D. Clark and Carleton Lodge Long Term Care Homes

- Modified ramp at Carp Memorial Hall, Marlborough Community Centre, and Carmain Craven Day Care Centre

- Tactile signage in a number of recreation complexes and community buildings, along with the first ever Tactile Directory Board map at Walter Baker complex

- Accessible washrooms and asphalt pathway at Corkstown Outdoor Pool

- Extended opportunity to architectural technology students at Algonquin College to design accessibility retrofits in City buildings. This joint effort enhances future designers' knowledge and appreciation of the merits of universal design.

Plans for 2009

In 2009, the City anticipates removing another 600 – 800 barriers and auditing an additional 50-60 facilities. Retrofit projects will be identified and dealt with on priority basis. Examples of projects designated for 2009 include:

- Implement recommendations of the Alliance for Blind Canadians (AFBC) to enhance Tactile Map Directory, Way finding and Signage at various sports complexes and community buildings

- Develop a computer-based program for accessibility auditing

- Targeted areas for 2009 projects include Corkstown pool, Marlborough Community Centre, and Carp Memorial Hall

- Issue report to AAC on setting an accessible buildings rating system to guide future retrofit work

- Review implications of proposed AODA standards for the built environment assess labour and contractor resources to respond to targets

Sidewalks and Intersections

Progress in 2008 and Plans for 2009

As of September 30, 2008, 24 new Audible Pedestrian Signals (APS) were installed at traffic intersections. This brought the total number of intersections equipped with APS to 359 representing 34 per cent of all signalized intersections. This is well ahead of the initial goal of 26 per cent by 2010. These units indicate through sound when the lights have turned green, letting pedestrians know it is safe to cross the street. Three APS units installed in 2008 were retrofits at existing signals while the remaining installations were carried out at newly built intersections or intersections being reconstructed. The City recognizes the need for APS installations in more densely populated and visited areas and will proceed with retrofitting as resources allow.

A new design adopted by the City to improve pedestrian sidewalk movements when crossing driveway accesses continues to receive generally positive reviews from pedestrians. The new "ramp-style" design allows for flatter sidewalks, minimizing the wavy up and down effect.

Paths and Walkways

Progress in 2008

The Snow Go Program, a co-ordination program whereby a partnership between the City, the Senior Citizens Council of Ottawa and members of the Ottawa Community Support Coalition is linking seniors and persons with disabilities with people willing to remove snow from their driveways and walkways. In 2008, 3,900 inquires were made to this program and over 800 residents received services. In addition, the Snow Go Assist Program, a three-year financial assistance pilot program, has helped another 112 low-income seniors and people with disabilities received financial assistance with hiring snow removal services.

Plans for 2009

The Snow Go Program will be enhanced for the 2008-2009 season through advance advertising with wider circulations, recruitment by the home care companies of more workers for snow removal, improved administration to reduce processing time and increasing the funding available to applicants who are unable to provide the matching contributions as required.

Information Services

New technology designed to link TTY callers with computer workstations was installed in the 3-1-1 Contact Centre. People who are Deaf or hard of hearing and use TTY’s to communicate through phone lines are now provided with direct access to 3-1-1 agents through the agent’s computer. This eliminates restrictions encountered when TTY calls could only be answered through another TTY unit. This system was officially launched during AccessAbility Day and has been well received by residents who rely on TTY technology for communication. The system will be further evaluated in 2009, with the intent of rolling it out to other service areas within the City.

The City’s web site and electronic services have been identified as a priority for barrier removal. In 2008, an accessibility audit of ottawa.ca compared the web site layout, content and services with international standards. A re-design of ottawa.ca greatly improved its accessibility, particularly for people who use adaptive technologies such as screen readers. Training in how to maintain accessibility was provided to staff responsible for developing new content and managing the web site.

Areas identified within this accessibility audit report will continue to be addressed in 2009, preparing the City for compliance with the AODA regulations for Accessible Information and Communications.

An American Sign Language version of Getting to Know the Library provides equitable access to information that introduces the library to adult learners. This is a unique project, and will be available to interested deaf literacy programs.

Transportation

As part of a citywide strategic review and upon Transit Committee’s approval of a motion from the Accessibility Advisory Committee, a comprehensive accessibility audit of public transit services was initiated in the fall of 2008. The Transit Services accessibility audit will identify barriers to accessibility within its policies, procedures and physical environments. The audit will identify where accessibility should be improved and provide recommendations where applicable. Recognizing the importance of barrier-free access, OC Transpo has named accessibility as one of its four cornerstones.

Progress in 2008

As a Community Pass Pilot project was so highly successful, it will continue as a program. More than 4,500 residents purchase community passes each month reducing their transit costs by 60 per cent. This program is open to people with disabilities that have low incomes.

The Travel Training Program is another successful initiative to support increased use of the bus system. The program helps individuals with a disability that are new to public transit to plan a bus trip, learn how to use the transit system and/or gain increased confidence and independence in using public transit. The actual on the street training is done by a community agency and school staff that have specific knowledge on the specific needs of the individuals. OC Transpo provides bus passes, a travel training manual and all supports needed. Over 1,000 residents participated in this program, double the number when it started. In 2008, the program was expanded to include seniors.

In response to a human rights complaint, the Canadian Transportation Agency (CTA) directed OC Transpo to apply a long-standing policy of calling out major stops. As a result, a number of steps have been taken, including delivering a two-hour training course to 1,800 OC Transpo staff.

As of 2008, all Para-Transpo vehicles are equipped with Mobile Data Terminals (MDT) and Global Positioning Systems (GPS). These systems have improved scheduling by providing dispatchers, booking agents and customers with continuous information about the location of Para-Transpo vehicles. An Interactive Voice Response (IVR) system was also introduced in 2008, allowing passengers to review or cancel their trips at any time of the day or night without having to speak with a Para Transpo employee. Improvements to the automated reservation and scheduling system to make reservation lines more user friendly and reduce trip refusals will be made late in 2008 or early 2009.

Plans for 2009

Results of the comprehensive accessibility audit of Transit Services will be reviewed in 2009 and an action plan developed for addressing barriers identified within this report.

Automatic voice announcement and visual display of approaching bus stop and station names, in two languages, to passengers will be installed on all OC Transpo vehicles.

Taxi Services

In July 2007, City Council approved amendments to the Taxi By-Law 2005-481 aimed at improving accessible taxicab services in the City of Ottawa. These amendments will increase availability of accessible taxicabs by fast tracking the release of new accessible taxicab plates. The number of accessible taxicabs has quadrupled since 2006; there are now 100 accessible taxicabs on the road in Ottawa, compared to 25 in 2006.

The by-law also requires that accessible taxicabs are in service a minimum of 10 hours a day, five days a week. Previously, many accessible taxicabs were on the road only eight hours a day often resulting in poor service for clients with disabilities.

Effective fall 2008, all accessible taxicabs must be equipped with a Global Positioning System (GPS) that is monitored by the Broker. The GPS system will assist the Brokers in sending the closest accessible taxicab to the call and should result in quicker service for residents with disabilities.

Taxi Brokers who are not able to provide immediate accessible service are now required to refer the request to another Broker. Accessible taxicab service must be provided to individuals with a persistent physical, mental, psychiatric or sensory disability or with an injury causing mobility impairment, whether or not the individual requires a wheelchair. The taxi by-law describes service standards for accessible taxi services, ranging from securing mobility aids to avoiding scented products.

Housing

Progress in 2008 and Plans for 2009

The City continues to develop new affordable housing units including units that are accessible for tenants with physical disabilities. In 2008, City Council approved the development of 155 new units of affordable housing. At least five per cent of these units will be fully accessible and a significant portion will be visitable, as per Action Ottawa guidelines. City Council also approved the development of 16 units of affordable housing in Orleans.

In 2009, the City will increase the number of affordable, accessible, housing units, if new funding is secured from senior levels of government. Housing continues to work with Councillors to support this goal, through several partner organizations.

In 2009, work will also be undertaken to increase the number of fully accessible units in the Carling Family Shelter.

Employment

Progress in 2008

Employment continues to be a main area of concern as identified by citizens with disabilities. An outreach recruitment program designed to encourage persons with disabilities to apply for City positions was continued in 2008. The “Leading a Diverse Workforce” training program that was developed in 2007 was delivered to all management staff in 2008. The training program focused on the how to work more effectively and sensitively within a diverse workforce and the types of job accommodation that may be required. The City also launched its Equity and Diversity Survey to determine to what extent the City is representative of the community it serves.

A new City of Ottawa Equity and Diversity Award was created. The award recognizes individuals or teams who have demonstrated a clear commitment to equity and diversity. Their efforts will have contributed to making the City an inclusive workforce of individuals in all designated groups including persons with disabilities and contributed to a culture of respect. A Mentorship Program for employees was also developed to assist the City with its Equity and Diversity Initiatives that also includes persons with disabilities.

Plans for 2009

The City will continue its outreach recruitment efforts with community groups representing persons with disabilities. It will also complete its Equity and Diversity Survey to enable the future planning of human resources programs. In addition, an Equity and Inclusion Lens will be developed to enable the City to operate in a manner that embraces the spirit of Equity and Inclusion in the development and implementation of all policies, programs and services.

Active Living

Parks and Recreation

The importance placed on providing opportunities for active, healthy lifestyles is clearly evidenced through the sheer number and variety of programs and activities offered in community and recreation centres, parks, and other City facilities.

Progress in 2008

Parks and Recreation is providing support to finalize the accessibility training package in terms of content and delivery strategies to ensure they fit with new Customer Service Accessibility Standards. In addition, this branch identified a strategic marketing objective to increase the use of branch programs/facilities/services by individuals with disabilities. Investments have been made in adaptive equipment (e.g. wheelchairs and pool lifts) at some City pools, applications for external funding to support integration services and day programs have been submitted, and new evening/weekend programs for individuals with autism, developmental disabilities have been introduced.

Plans for 2009

Parks and Recreation staff will receive accessibility training to ensure compliance with Customer Service Accessibility Standards by January 1, 2010 and continue with its objective to increase the use of branch programs/facilities/services. Accessibility improvements to recreation’s registration/booking system will be explored. In addition, consultations will take place on a framework for funded recreation service delivery and a recreation master plan to guide the strategic direction of recreation programs/services.

Cultural Services and Community Funding

Progress in 2008

In 2008, visual art courses, ceramic workshops, an Art Studio program and community arts programs linked neighbourhoods and people with various types of disabilities with professional artists. Together they explored visual arts and expressions of different media with their work being exhibited at various City venues. The Community Arts Program received an award at the 2008 Celebration of People Gala recognizing its value to people with disabilities and the broader community.

The Art Studio which was started in 2000, continues to offer a safe location for artists whose ability to pursue their art may otherwise be limited by mental illness or by the poverty with which mental illness is often associated. During the weekly three hour drop in service, participants have studio space, art supplies and the assistance/support of a trained artist. Participants and artists describe the Art Studio as an opportunity for reducing isolation, building self-esteem, dispelling stereotypes, and being involved in their community.

Changing Times, Changing Minds

City staff’s familiarity with disability-specific issues is essential to achieve full accessibility. Through the Identification of Training Needs – Disability & Inclusion, 2006, both residents with disabilities and City staff identified knowledge and sensitivity gaps as the two main factors affecting service delivery. Their recommendations were to build knowledge and skill development opportunities into on-going training and orientation sessions.

The Accessible Customer Service Standards Regulation (ON 429/07) has also identified training as a key ingredient to the delivery of accessible services. The accessibility regulation requires municipalities to provide training to all staff involved in delivering public services and/or developing policies.

Progress in 2008

A training module in Accessible Municipal Services, Customer Service Standard was developed by the City in 2008. This module implemented recommendations of the 2006 evaluation of training needs and has been edited to meet compliance requirements of the AODA Customer Service Standards. The training will give front-line staff the skills necessary to ensure services are accessible to people with different kinds of disabilities through:

- Helping staff understand their role in making sure people are not prevented from accessing city services by reason of disability

- Building awareness of different disabilities and related accommodation requirements

- Learning about disability-related barriers and how to remove them

- Learning about technical and personal supports

The training will also help staff understand their role in ensuring the City complies with the AODA and its Customer Service Standards.

Staff training in some service areas has incorporated disability and accessibility components for some time. As example, staff with Parks and Recreation, Employment and Financial Assistance, Client Service Centres and Transit Services receive specialized accessibility training in communication aids, equipment, and accessible customer service. This training will be reviewed and updated where required to meet the newly regulated accessibility training.

Also in 2008, an on-line resource was put in place for City staff. The Intranet Accessibility Resource tool provides a central location for accessibility-related policies, procedures and guidelines, as well as information about:

- Disabilities

- Barriers faced by persons with different types of disabilities

- Disability-related accommodations

- How to provide accessible services

- Community and government resources

- Relevant legislation and regulations

Plans for 2009

A citywide plan to roll out the new City of Ottawa accessibility training program as a stand alone session and/or within existing orientation and other learning opportunities will be implemented in 2009. This plan includes the training of facilitators, ways to engage staff at all levels, as well as ways to track, document and report so that the regulations are followed.

Working Together for Accessibility

Residents with disabilities have clearly indicated the desire to be involved in City planning processes to help increase accessibility. The community offers a wealth of knowledge and experience that Councillors and City staff depend on. In a real and practical sense, tapping into the knowledge and every day experiences of people with disabilities results in more effective solutions and efficient allocation of resources. The City accesses community experience in a variety of ways.

Accessibility Advisory Committee (AAC): The AAC provides an essential link for City staff to access expert knowledge on specific issues related to accessibility. The AAC is mandated by the Province of Ontario to “advise Council each year about the preparation, implementation and effectiveness of its accessibility plan.” [3] Moving into 2009, the AAC, a volunteer committee, is striving to ensure that its effectiveness is increased through tighter alignment with the City’s decision timelines and a clear concentration on legislated accessibility requirements (AODA) and the City’s planning and reporting processes (COMAP). New appointments to the AAC have resulted in a return to full membership with a diverse representation.

The City continues to consult individuals and community leaders who have expertise in specific areas of accessibility and inclusion. This takes place throughout the year by City offices, through one-to-one dialogues, roundtable discussions and community meetings.

A prime example of benefits derived from community expertise came from the Alliance for The Equality of Blind Canadians who gave input to decisions about the placement of tactile signs and directory boards.

Accessibility Through Partnerships

Working with partners from other public organizations, private industries and community agencies enable all parties to move ahead with accessibility goals.

One example comes from Getting to Know the Library a manual developed to introduce adult learners to the library. In partnership with Ottawa Community Coalition for Literacy (OCCL), Ottawa Deaf Centre and Deaf Literacy Initiation, an American Sign Language version of the manual on DVD will be developed. The application for funding was submitted by OCCL to the Ministry of Training, Colleges and Universities. The application was approved and the project funded. Work has begun and the project will be completed in 2009.

Housing initiatives are explored with partner organizations like Association of Municipalities of Ontario (AMO), Ontario Municipal Social Services Association (OMSSA), Federation of Canadian Municipalities (FCM), Social Housing Services Corporation (SHSC), and the Service Managers Housing Network.

The Art Studio Program is founded on a partnership among five local organizations: Psychiatric Survivors of Ottawa, the Royal Ottawa Mental Health Care Centre, Family Services à la famille Ottawa, the City of Ottawa's Community Arts Program, and Hintonburg Community Centre. Through the support of Psychiatric Survivors of Ottawa and United Way Ottawa, this partnership has obtained operational funding to keep the Art Studio sustainable to mid 2010.

Through a partnership with local and provincial autism organizations, Ottawa Police Services is developing a pilot project that will improve service to autistic children through use of a registry and training of police members.

The City’s volunteer services and Volunteer Ottawa, a non-profit organization, work closely together to support volunteerism within Ottawa and provide volunteers with meaningful positions. The City is fortunate to have access to such a wealth of volunteer support.

Through a continuing partnership with Algonquin College, architecture students participate with City building accessibility audits and design projects. This contributes to their learning about disability related barriers and concepts of universal design. The City benefits from their assistance with vital projects.

A partnership with the University of Ottawa Law faculty – the Pro Bono Program in Canada is providing opportunities for law students to assist with AODA related research and impact analysis for the City.

Building Accessibility Throughout Ottawa

Moving towards greater inclusion, the City knows it is not working alone. Universities, hospitals, schools, volunteer organizations and business communities are working towards the same goal. Networking with these organizations has enabled knowledge and tools to be shared, resulting in a more economical and effective use of resources. It will also mean a more coherent approach to enhancing access and improving the quality of life for Ottawa’s citizens and visitors. Sharing resources and information with other sectors is becoming increasingly important as all groups “ramp up” to meet goals of full accessibility.

Networking continues with the Association of Managers, Clerks and Treasurers of Ontario (AMCTO), the Ontario Network of Accessibility Specialists and the Association of Municipalities of Ontario (AMO) to minimize duplication of effort and ensure greater quality of services.

Information sessions for Planning and Infrastructure Approvals staff on universal design, accessible design, and AODA requirements are preparing staff to answer questions and promote Universal Design to planners, architects and building designers.

In a spirit of promoting and celebrating accessibility and inclusion, the City was pleased to partner with REACH Canada in the annual AccessAbility Day. First proclaimed by the City of Ottawa in 2004, AccessAbility Day both celebrates and challenges, providing opportunity to recommit towards goals of full inclusion.

The City is pleased to continue in its support of the Celebration of People Awards ceremony marking the International Day for Disabled Persons. Throughout Ottawa, from the arts to sport, and from technology to entrepreneurial achievements, people with disabilities are making a significant difference and improving quality of life for the capital region.

Meeting the Challenges

The City of Ottawa Municipal Accessibility Plan (COMAP) builds on the leadership and commitment that has long since been established with regards to accessibility. The Plan provides a baseline and establishes where the City is in the accessibility process. It also provides a framework and direction that supports the City’s commitment to increasing and enhancing accessibility.

As described earlier in this report, the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) requires municipalities to become fully accessible by 2025. Accessibility standards have been regulated for customer service and are being developed for the four remaining areas of information and communications, the built environment, employment and transportation.

The Accessibility Standards for Customer Service, the first set of AODA standards to be regulated, became effective January 1, 2008. The City is fully committed to achieving full compliance, however, the deadline of January 1, 2010 continues to pose significant challenges, as additional work is required to meet this deadline. In addition, four more AODA standards will be regulated in the near future and it is crucial that the City be able to respond in ways that are both effective and efficient. The Ministry of Community and Social Services is developing tools to support AODA standards, however, financial support for compliance obligations is not provided.

Compliance with AODA and its standards will require additional resources within departmental budgets that are specifically earmarked for accessibility. On-going and new projects will:

- Review of citywide, departmental and branch policies, procedures and practices

- Provide training to front-line staff, managers and senior staff

- Retrofit existing City facilities and infrastructure to improve physical access

- Ensure new designs meet accessible built environment standards

- Remove barriers from transit services

- Accommodate disability-related needs at public events and meetings

- Ensure public information is accessible, including information shared electronically in-person, over the phone/TTY, or through the mail

- Provide opportunities for all citizens to participate in health, wellness and fitness programs, cultural and City events and educational programs

Significant portions of accessibility expenditures are one-time investments as they involve retrofitting or one-time equipment installations. Once completed, the continued maintenance and vigilance to ensure new barriers are not created will become part of general operating budgets. Training in the delivery of accessible services and application of accessibility into policy development is also primarily a one-time expenditure; as accessibility knowledge and skills are maintained through regular orientation and cyclical training processes, as well as on-line resources. As accessibility becomes everyday business, most costs are minimized and absorbed into on-going operations.

The implementation of an Accessibility Lens, as directed by Council and developed in 2008, will enhance the City’s ability to incorporate accessibility at the front-end of projects, programs and policies. The Accessibility Lens, applied by governments and organizations, is a way to determine accessibility implications of reports, motions, policies, procedures and decisions. It will serve as a useful tool in avoiding the costly ramifications of inadvertently introducing new barriers, incurring non-compliance penalties, or requiring redesign and retrofitting after the completion of a project.

Staying on Track

The availability of in-house expertise is essential to the continued movement towards full accessibility. Currently, there are 4.4 dedicated accessibility positions within the City. An Accessibility Transit Specialist with Transit Services, and an Accessibility Inventory Officer and a part-time Data Entry Clerk with Real Property and Asset Management (RPAM) provide their respective branches with accessibility expertise, technical guidance and/or administrative support.

The Corporate Accessibility Specialist is responsible for leading corporate accessibility planning, including the City's response to the AODA. As well, the Corporate Accessibility Specialist provides expertise and guidance for identification, removal and prevention of barriers, and links the City to community expertise and leadership. In 2008, Council approved a Coordinator of Accessibility Initiatives to coordinate and support branch initiatives while monitoring and reporting on compliancy efforts.

Several branches, including Employment and Financial Services, Ottawa Public Libraries and Parks and Recreation have established accessibility committees. Through these committees, staff develop and implement plans to improve accessibility and address concerns identified by residents who use their services.

As additional provincial standards are developed and implemented, the City will respond in a co-ordinated approach across all branches. Wherever appropriate, the response will be citywide to avoid duplication and remain consistent, while ensuring the effective and efficient use of resources. As each of four common accessibility standards require staff and volunteer training, a full time position has been identified and proposed in the 2009 budget for Council consideration. Pending its approval, this position will support branches to train their staff and volunteers as well as to track, document and report on this training as required by the regulated standards.

Review and Monitoring

COMAP is monitored quarterly and reviewed bi-annually by the Accessibility Steering Committee (ASC) and Accessibility Advisory Committee (AAC). The goal is to incorporate it into the long-range and annual budget cycles.

The ASC and AAC:

- Oversee implementation and monitoring of COMAP initiatives

- Provide strategic direction and advise on accessibility

- Ensure AODA compliance

Distribution of the Report

The City of Ottawa Municipal Accessibility Plan (COMAP) 2009 is a public document and will be distributed through a number of avenues and formats. COMAP 2009 will be posted on the City of Ottawa’s external website (ottawa.ca) in accessible .pdf and .html formats. Notice of the availability of this report will be distributed to the Accessibility Advisory Committee, Social Planning Council of Ottawa, the United Way of Ottawa, disability service and advocacy agencies, the media, local businesses and development associations. Copies will be available at public libraries and Client Service Centres. Upon request, copies will be available in Braille, large print, and electronic format (CD) in a timely fashion. Every effort will be made to provide copies in other alternate formats as requested.

Feedback, ideas and suggestions are welcomed.

Please forward to:

Accessibility Steering Committee

c/o Mary Reid, City Operations

City of Ottawa

110 Laurier Avenue West

Ottawa, ON, K1P 1J1

APPENDIX 1

2008 ACCESSIBILITY ADVISORY COMMITTEE MEMBERSHIP

Active Members:

Barry McMahon, Chair

Bob Brown, Joint Vice-Chair

Helen Lenthall, Joint Vice-Chair

Brenda Brake

Susan Brunet

Jack Donegani

Catherine Gardner

Elizabeth Griffis

Collinda Joseph

Penny Leclair

Kendra Lachine

Ruth Mohammed

Louise Normand

Judith Waye-Cormier

Yassemin Conahim (Reserve)

(Members who have resigned since May 2008)

Derek Beardsley (resigned – June 2008)

Victor Emerson (resigned – July 2008)

(Members whose terms ended December 31/07, however continued to serve until new members were appointed in May 2008)

Gwen Bell

Alf Gunter

Keith Hobbs

Rick Sinclair

Andrew Katz

Terry Gilhen

Council Liaison/Staff Members:

Mary Reid Corporate Accessibility Specialist

Kathy Riley Transit Accessibility Specialist

Julie Tremblay/ Advisory Committee Coordinator, Clerk’s Office

Marlene Barre

ACCESSIBILITY ADVISORY COMMITTEE TERMS OF REFERENCE

Approved by Council May 9, 2001

Amended December 3, 2003

(As per Council approved Governance Report)

Amended January/February, 2007

Amended May 9, 2007

MANDATE

The mandate of the Accessibility Advisory Committee is defined by the Accessibility for Ontarians with Disabilities Act; briefly it is to advise Council and staff to ensure that persons with disabilities have the same level of access to municipal services and programs as do those without disabilities.

RESPONSIBILITIES

The Accessibility Advisory Committee shall be responsible for:

1. providing advice and recommendations to City Council on the preparation, implementation and effectiveness of the City's Accessibility Plan prepared pursuant to the Accessibility for Ontarians with Disabilities Act (AODA). This shall include, but not be limited to:

a) consultation with the community, groups and organizations to capture and communicate emerging issues to City Council and the City administration;

b) Evaluation of:

a. by-laws and regulations which have an impact on citizens with disabilities such as parking, zoning, sidewalk ramping, obstructions on sidewalks, etc.);

b. policies and programs which promote awareness of, and equal access to, municipal services for citizens with disabilities in the areas of communication and delivery of goods, services, accommodations, employment, membership and participation within the City.

2. reviewing site plans and drawings and providing advice to Council on accessibility issues relating to buildings, structures or premises:

I. owned or leased by the City of Ottawa; or

II. which are subject to a Municipal Capital Facilities Agreement; and

III. any other project that is specifically identified by City Council as a P3 project.

ORGANIZATION

The Accessibility Advisory Committee shall have a maximum citizen membership of between 9 - 15 citizen members, including:

· Up to 14 residents at large will represent the full range of disabilities (i.e. blind/visually impaired; mobility limited; deaf/hearing impaired; developmentally delayed; learning disabled; mental health disability; and environmental sensitivity). A majority of the members of the committee shall include persons with disabilities

· 1 member from the Disabled Persons’ Community Resources

· A minimum of one citizen appointment representing the rural community

Both the Corporate Services and Economic Development Committee and Ottawa City Council shall approve all appointments to the Accessibility Advisory Committee.

In addition, the Accessibility Advisory Committee shall also have in a resource, liaison and/or advisory capacity, the following:

· 1 Staff representative from the Corporate Services Department (non-voting)

· In addition, staff resources from the following departments will be invited to attend Committee meetings, as required: Corporate Services Department, Employee Services Branch, Planning, Transit and the Environment Department, (Transit Services); Community and Protective Services Department (By-law Enforcement Services) (non-voting)

LEAD DEPARTMENT/REPORTING RELATIONSHIP

The lead department for the Accessibility Advisory Committee shall be the Corporate Services Department. The Accessibility Advisory Committee shall report through the Corporate Services and Economic Development Committee to Ottawa City Council, however may report to another Standing Committee where appropriate, depending on the issue.

WORKPLANS AND ANNUAL REPORTS

The Accessibility Advisory Committee must report annually to City Council through the Corporate Services and Economic Development Committee (timing to be determined by the Chair, Advisory Committee Coordinator and City Clerk) on the activities of the Committee in the current year and on the Committee’s work plan for the following year.
APPENDIX 2

CORPORATE INTERDEPARTMENTAL ACCESSIBILITY STEERING COMMITTEE TERMS OF REFERENCE

VISION

Our vision is to demonstrate strategic leadership in addressing accessibility issues in City services, programs, by-laws, policies and practices for visitors, residents and employees with disabilities within the City of Ottawa.

MISSION

Our mission is to strive towards maximizing the potential for full participation and inclusion of persons with disabilities, visiting, living and working in the City of Ottawa.

MANDATE

The mandate of the Accessibility Steering Committee (ASC) is to set the corporate direction and make strategic decisions related to accessible services in the City of Ottawa and to comply with Accessibility Standards as regulated under the Accessibility for Ontarians with Disabilities Act (AODA). The ASC will direct the Accessibility Working Group to develop a Municipal Accessibility Plan on an annual basis that identifies barriers to accessibility and strategies to remove existing barriers and prevent the creation of future ones and meets provincial legislation and regulations concerning accessibility.

RESPONSIBILITIES

The ASC shall:

a) Work collaboratively with the Accessibility Advisory Committee (AAC) to develop an annual City of Ottawa Municipal Accessibility Plan (COMAP)

b) Develop an implementation plan for barrier identification and barrier removal

c) Ensure corporate compliance with regulated accessibility standards and relevant legislations

d) Respond to accessibility issues that are not department specific, but rather to the COMAP or corporate policy or practice concerns.

CHAIR

The ASC will be chaired at the level of Deputy City Manager. Term shall be two years.

MEMBERSHIP

The ASC shall be comprised of Directors from each Department and a representative from the AAC. Directors will b selected according to current priorities of Council and legislated mandates. The SPC of Ottawa shall hold a non-voting seat.

FREQUENCY

The ASC shall meet bi-monthly (every two months) or as specified by the Chair of the Committee.

ACCOUNTABILITY

The ASC will be accountable to the Executive Management Committee with a minimum of two reports yearly.

REPORTING

The ASC will report to Council through the Corporate Services and Economic Development Committee.

Revised July 7, 2008

2008 CORPORATE INTERDEPARTMENTAL ACCESSIBILITY WORKING GROUP MEMBERSHIP*

Member	Position / Representing
Kelly Robertson Chair (Interim)	Division Manager, Parks & Recreation, Community & Protective Services
Linda Anderson	Manager, Enforcement & Inspections Community & Protective Services
Karen Currie	Manager, Development Approvals Planning, Transit & the Environment
Lois Emburg	Program Manager, Human Rights & Employment Equity Employee Services, Business Transformation Services
Laurie Fenton (Alternate for David Pepper)	Community Developer Ottawa Police Services
Helen Gault, replaced by Kathy Riley	Manager, Transit Service Planning & Development Planning Transit & the Environment
Victor Emerson, replaced by Barry McMahon	Chair, Accessibility Advisory Committee
Pierre Jolicoeur	Manager, Comprehensive Asset Management, Real Property Asset Management Business Transformation Services
Eric Katmarian	Manager, Operations Planning, Research & Technical Services, Service Operations, Public Works and Services
Danielle McDonald – Robert Giggey (alternate)	Manager, Client Relationship Management Information Technology Services
Chris Wightman	Manager, E-Media, Communications and Customer Services, Business Transformation Services
David Pepper	Director, Community Development & Corporate Communications, Ottawa Police Services

Advisor
Mary Reid	Corporate Accessibility Specialist, Client Services & Public Information, Business Transformation Services
Dianne Urquhart	Persons with DisABILITIES: A Community Coalition
Kathy Riley	Accessible Transit Specialist, Transit Services Planning Transit & the Environment

*Former members of the Accessibility Steering Committee, re-structured into Working Group in August 2008

APPENDIX 3 AccessAbility Day 2008 Proclamation

AccessAbility Day 2008

Proclamation

October 3, 2008

WHEREAS, the City of Ottawa respects the need to create an awareness day to promote accessibility for persons with disabilities; and

WHEREAS, accessibility is important to everyone of all ages and people of all abilities to ensure quality of life for all; and

WHEREAS, AccessAbility Day will celebrate and recognize the strengths and needs of everyone living in our community;

THEREFORE, I, Larry O’Brien, Mayor of the City of Ottawa, do hereby proclaim October 3, 2008 as AccessAbility Day in the City of Ottawa.

ATTACHMENT 1

2009 CITY OF OTTAWA MUNICIPAL ACCESSIBILITY PLAN

2008 ACHIEVEMENTS FOR:

CITY MANAGER’S OFFICE

CITY OPERATIONS

INFRASTRUCTURE SERVICES & COMMUNITY SUSTAINABILITY

OTTAWA POLICE SERVICES

Department:		City Manager’s Office					Branch:		City Clerk’s Office
Project/Operational Title		Goals		Description/ Strategy			Status		Achievements/Comments
Address Barriers to AAC and Public Meetings- COMAP 2008		To enable participation of people who are deaf, deafened or hard of hearing at committee and public meetings		Purchase portable FM loop system		Complete			A portable FM loop system has been purchased in 2008 to enable the participation of people who are Deaf, deafened or hard of hearing at committee and public meetings
				Explore feasibility and option for fully equipping one meeting room with permanent installed assistive listening devices (ALDs)		Ongoing			The exploration of this initiative will continue in 2009
Multiple Formats Policy - COMAP 2008		To continually promote the City’s Multiple Formats Policy.		In 2007 City Clerk’s will communicate with all staff (City Briefs and/or Manager’s Bulletin) about the necessity to ensure compliance with the City’s current Multiple Formats Policy.		Ongoing			The Multiple Formats policy was transferred to Communications and Customer Services (CCS) in October 2008. The City continues to diligently post documents in HMTL on its website, and respond to requests for accessibility accommodations.
		To update and improve the Multiple Format Policy		Working with the City’s Accessibility Specialist, The City Clerk’s branch will update re-draft the Multiple Formats policy and take further action as required – Based on the Accessibility Specialist’s consultations with the City’s targeted residents.		Ongoing			CCS will take lead responsibility for the formal review and re-fresh of the MF Policy to ensure its currency with legislated obligations, technologies and public requirements.
	Department:		CITY OPERATIONS (previously Community & Protective Services)					Branch:		By-Law Services
	Project/Operational Title		Goals		Description/ Strategy			Status		Achievements/Comments
	Accessible Taxicabs - COMAP 2008		To provide adequate level 1 access to on demand taxicab service to persons with disabilities		A harmonized Taxi By-Law came into effect January 1, 2006. This by-law will result in 160 new accessible taxicab plates issued between 2006 and 2009. 40 new plates to be issued in 2008.			Ongoing		The continuation of the release of accessible taxicab plates has resulted in increased availability of Accessible taxis; there are now 100 accessible cabs on the road compared to 25 in 2006; 40 additional taxicab plates were released in Oct. 08
					Implement Council directed amendments (from July 11, 2007) to the Accessible Taxicab By-Law in order to improve service to individuals with disabilities.			Ongoing		Effective fall 2008, all accessible taxicabs must be equipped with a global positioning System (GPS) monitored by the broker. Accessible taxicabs must be in service a min of 10 hours a day, 5 days a week.
					Maintain a line of communication with the community of persons with disabilities in order to determine the level of satisfaction with on-demand accessible taxicab service			Ongoing		A wheelchair accessible taxi cab customer or representative from the community of people with disabilities will be appointed to the taxi stakeholder committee to represent their interests and serve as a liaison.

Department:	CITY OPERATIONS (previously Business Transformation Services)		Branch:	Communications and Customer Service
Project/Operational Title	Goals	Description/ Strategy	Status	Achievements/Comments
AODA Compliance –COMAP 2008	To improve City communication systems for people who are Deaf, deafened or hard of hearing. (AODA Information and Communications Standards)	Support the review and initial piloting of TTY-compatible, text based communication systems	Complete	A server based TTY system has been installed in the City of Ottawa 3-1-1contact centre providing TTY callers with direct access to agents.
		Test chosen system(s) in 3-1-1 service	Complete	The new 3-1-1 integrated TTY system was officially launched on October 3^rd –AccessAbility Day.
		Evaluate pilot project of the text based TTY systems	2009	The TTY pilot project is being evaluated and a draft report will be prepared in 2009.
		Implement recommendations for other roll out areas	2009	Based on recommendations from the report the TTY system will be implemented in other City departments.

Department:	CITY OPERATIONS (previously Business Transformation Services)		Branch:	Communications and Customer Service
Project/Operational Title	Goals	Description/ Strategy	Status	Achievements/Comments
AODA Compliance –COMAP 2008	To promote accessibility of web based information services. (AODA Customer Service and Information and Communications Standards)	In partnership with ITS and other stakeholders, assess current levels of accessibility within web site(s) and web services, define expectations and legal obligations, and determine requirements of compliance with W3C levels 2 and 3 of accessibility standards	Ongoing	Findings of web accessibility audit were presented to internal stakeholders, policy is under development.
		Compliance with enhanced WEB accessibility standards	Ongoing	Redesign of ottawa.ca addressed accessibility issues and incorporated international standards of accessibility. Draft accessibility standards were developed. A governance review and approval is planned for 2009.

Department:	CITY OPERATIONS (previously Community & Protective Services)		Branch:	Cultural Services and Community Funding
Project/Operational Title	Goals	Description/ Strategy	Status	Achievements/Comments
Heritage Development	Cumberland Museum	Identification and resolution of accessibility issues at the Cumberland Museum	Ongoing	An accessibility assessment was completed in 2008. Options are being explored to recruit a temporary employee to assist with the implementation of the accessibility plan and priorities for 2009.
Arts Development	Arts Funding for Diverse and Distinct Communities	Conduct a needs analysis and funding framework to support artistic activity in diverse and distinct communities as recommended by Council Feb 2007 in the Arts Investment Strategy / Festival Sustainability Plan. Focusing on underserved stakeholders	Deferred to 2009	Report to Committee and Council on the status of this project has been deferred to 2009.

Department:	CITY OPERATIONS (previously Community & Protective Services)		Branch:	Cultural Services and Community Funding
Project/Operational Title	Goals	Description/ Strategy	Status	Achievements/Comments
Arts Development (continued)	Arts Studio	Drop-In Studio space and supplies provided to residents living with mental illness Exhibition opportunities up to three times per year. Partnership between the City's Community Arts Program through the Hintonburg Community Centre and the Family Service Centre, Royal Ottawa Hospital, Psychiatric Survivors of Ottawa, and the Canadian Mental Health Association. (continued)	Completed	United Way grant, submitted by Psychiatric Survivors of Ottawa, approved in May, securing operational funding for the Art Studio for the next two years, and enhanced by art supplies funding support from Family Services Ottawa (FSO). Over 85 residents living with mental illness or developmental disabilities used the arts drop in studio spaces in 2008 Arts program received recognition from the 2008 Celebration of People Awards recognizing its value to people with disabilities and the broader community.
Arts Development (continued)	Special Needs Artists Initiative	Studio program for youth and young adults with developmental disabilities, including tailored art courses for seniors, acquired brain injury, and medically fragile children Two exhibits per year and an Art Auction	Completed	In 2008, visual art courses, ceramic workshops, an Art Studio program and community arts programs were provided.

Department:	CITY OPERATIONS (previously Community & Protective Services)		Branch:	Cultural Services and Community Funding
Project/Operational Title	Goals	Description/ Strategy	Status	Achievements/Comments
Nepean Creative and Visual Arts Centres	Artswell – Creativity and Wellness	Provide workshops targeted towards: -Rehabilitation of persons with dementia -Adults with learning disabilities -Caregivers to promote wellness	Completed	Outreach programs were offered in 2008 in partnership with the National Capital Arts Centre (NCAC).
Nepean Creative and Visual Arts Centres	Propeller Dance	Provide studios and programs for children, youth and adults with developmental disabilities	Completed	Outreach programs were offered in 2008 in partnership with the National Capital Arts Centre (NCAC).
Community Funding	To Increase opportunities for individuals with special needs to access health, recreation and social services	Ensure accessibility lens is used in the development of the Community Project Funding priorities, communications plan, information sessions and application forms	Completed	Application forms are available in alternate formats upon request.
Community Funding	To ensure all public meeting locations used in the Community Project Funding Program are accessible (Information sessions, Allocations Committee, Recognition Ceremony)	Conduct all public meetings in accessible locations. Information sessions are advertised to include special needs accommodations available upon request	Completed	Information sessions, Allocations Committee
Department:	CITY OPERATIONS (previously Community & Protective Services)		Branch:	Cultural Services and Community Funding
Project/Operational Title	Goals	Description/ Strategy	Status	Achievements/Comments
Community Funding (continued)	To continue to encourage applicants of the Community Project Funding program to include persons with disabilities in their programming	Out of 106 Community Project Funding applications, 31 organizations indicated that they provide services to persons with disabilities. In 2007, 7 of these organizations received funding. These projects will end in June 2008.	Completed	In 2008, 12 out of 28 funded projects indicated they provide services to persons with disabilities. These projects will end in June 2009.
Community Funding (continued)	To continue to highlight that organizations in receipt of Community Funding have obligations to comply with applicable provincial and federal laws	All funding agreements include clauses related to municipal by-laws and provincial and federal legislation	Completed	Service Agreement templates were revised in 2008 to include sections related to Human Rights and the Accessibility for Ontarians with Disabilities Act.

Department:	CITY OPERATIONS (previously Business Transformation Services)			Branch:	Employee Services
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Employment Equity Initiatives Plan	To determine if the City’s workforce is representative of the community it serves. The survey supports the Equity and Diversity Policy	Roll out the self identification survey corporate wide	Complete		Survey completed in all City departments to enable the future planning of human resources programs
	To promote employment opportunities for the designated groups including persons with disabilities	Work with ODSP from MCSS and employment service providers for persons with disabilities to promote job opportunities at the City.	Ongoing		An outreach recruitment program designed to encourage persons with disabilities to apply for City position was implemented in 2008. The City will continue its outreach efforts with community groups representing persons with disabilities.

Department:

CITY OPERATIONS (previously Community & Protective Services)

Branch:

Employment and Financial Assistance

Project/Operational Title

Goals

Description/ Strategy

Status

Achievements/Comments

TRAINING

To become compliant by Jan 1,2010 with Customer Service Regulation 429/07 and 430/07 under the Accessibility for Ontarians with Disabilities Act 2005

EFA will accomplish this by utilizing the City of Ottawa Corporate Accessibility Training Module customized for our particular customer needs.

2009

The Accessibility office will provide the accessibility-training manual in 2009.

EFA Accessibility Committee will explore the specific training environment required to roll out to staff.

Ongoing

The EFA training committee is reviewing the draft training module and will be including the training into the 2009 workplan to ensure that training is delivered to all EFA staff.

Feedback from staff will be solicited in three time frames pre training, post training and one year after.

Ongoing

In development

Feedback from customers will also be solicited timeframes to be determined.

2008/2009

EFA representatives are in a process of reviewing current practices and processes for soliciting customer feedback.

Department:

CITY OPERATIONS (previously Business Transformation Services)

Branch:

Executive Director’s Office

Project/Operational Title

Goals

Description/ Strategy

Status

Achievements/Comments

Corporate Support- COMAP 2008

To support operating Departments in barrier removal and provision of accommodations

Provide expertise and guidance to City Clerk’s Office in their review and re-draft of the Multiple Formats policy, (integrating community input, technical solutions and AODA compliance) to ensure policy meets current needs and expectations. To be scheduled by Clerk's Office as lead with this initiative

Ongoing

The Multiple Formats policy was transferred to Communications and Customer Services (CCS) in October 2008. The CCS took lead responsibility for the formal review and re-fresh of the MF Policy to ensure its currency with legislated obligations, technologies and public requirements. The Corporate Accessibility Specialist will continue to provide guidance and expertise to CCS in their review and redraft of the MFP pending budget resources.

AODA Compliance -COMAP 2008

To prepare for compliance with AODA standards

Maintain awareness of AODA standards as developed; provide relevant departments with impact analysis

Ongoing

Information was provided to directors, and branch Management Teams on Customer Services regulations. In addition, a forum on AODA standards was held for branch designates with COMAP initiatives.

Lead corporate response to provincial AODA consultations on proposed standards

2007 -2010

Responses are developed upon release of each proposed standard for public review.

Department:	CITY OPERATIONS (previously Business Transformation Services)			Branch:	Executive Director’s Office
Project/Operational Title	Goals		Description/ Strategy	Status	Achievements/Comments
AODA Compliance -COMAP 2008 (Continued…)		To increase staff knowledge and awareness of disability related issues, accommodations and legislated requirements (AODA Customer Service Standards)	FRONT LINE STAFF - Customer Service Incorporate training module into orientation, cyclical and one time training programs throughout City Departments	2008-2010		A training module in Accessible Municipal Services, Customer Services Standard was developed in 2008. A city-wide plan to roll out the new City of Ottawa Accessible training program as stand alone sessions and within existing orientation and other learning opportunities will be developed and implemented in 2009. Accessibility training is required for approximately 10,000 employees and volunteers.
		To increase staff knowledge and awareness of disability related issues, accommodations and legislated requirements (AODA Customer Service Standards) (Continued…)	MANAGERS – Legislated Compliance Develop and incorporate AODA training - implications & obligations (partnership with Equity & Diversity	2009-2010
			DIRECTORS – Accessibility Planning Develop an Accessibility Lens for use in policy and departmental planning processes	Ongoing		Draft lens under development for the review of Accessibility Advisory Committee

Department:	CITY OPERATIONS (previously Business Transformation Services)			Branch:	Executive Director’s Office
Project/Operational Title	Goals		Description/ Strategy	Status	Achievements/Comments
AODA Compliance -COMAP 2008 (Continued…)		To increase staff knowledge and awareness of disability related issues, accommodations and legislated requirements (AODA Customer Service Standards) (Continued…)	Provide tool resource - orientation training	2009
			ALL STAFF & COUNCIL – Tools/Resources Equip staff with accessibility resources and tools via dedicated page on Intranet	Complete		In 2008, an electronically delivered resource page with user feedback was put in place for City employees. The Intranet Accessibility Resource tool provides a central location for accessibility-related policies, procedures, resources and guidelines.

Department:	*CITY OPERATIONS (formerly Public Works and Services)*			Branch:	Fleet Services
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Make it easier and safer for citizens with disabilities to move about the city by bus, car, foot or wheelchair - COMAP 2008	To achieve a complete, accessible, low floor transit bus fleet	Procure low floor, accessible buses as replacements for retiring fleet and to accommodate growth 48+3+2 low-floor buses (articulated, double-decker and 40-foot) ordered for 2008 with retractable ramp, no doorsteps, wheelchair accessible seating compartments, and other accessible features such as grab rails, stanchions and stop request buttons	Ongoing		48 low floor buses were added to the public transit system in 2008 bringing the total fleet of buses to 75%. Target for a 100% daytime low -floor accessible bus service is 2014. The anticipated completion date for a 100% low- floor accessible bus fleet is 2017.

Department:	CITY OPERATIONS (previously Community & Protective Services)		Branch:	Housing Services
Project/Operational Title	Goals	Description/ Strategy	Status	Achievements/Comments
Access to Housing - COMAP 2008	To increase the number of affordable and accessible, affordable housing units	Build new Affordable housing units of which a minimum 5% will be fully accessible. A significant portion will be visitable, the exact number to be determined.	Ongoing	In 2008, City Council approved the development of 155 new units of affordable housing. At least 5% of these units will be fully accessible and a significant portion will be visit-able, as per Action Ottawa guidelines. City Council also approved the development of 16 units of affordable housing in Orleans.
Access to Housing - COMAP 2008		Obtain Council approval for new housing projects based on affordable housing funding from senior levels of government.	Ongoing	Housing branch will continue to work with Councillors to support this goal, via partner organizations like AMO, OMSSA, FCM, SHSC, and the Service Manager Housing Network.

Department:	CITY OPERATIONS (previously Community & Protective Services)			Branch:	Office of Emergency Management
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Are You Ready Program Communication Plan - COMAP 2008	To increase the awareness of the importance of emergency preparedness to the community including people with disabilities and special needs	Continue to expand the Are You Ready Trainer Network to ensure that people with disabilities and special needs are included. Train community leaders to deliver the Are You Ready Messaging to their groups and peers	Completed		As part of this initiative, a round table discussion was held on May 6, 08, to identify issues common to people with developmental disabilities during emergencies. The goal of the discussion was to examine how people with disabilities, as well as their families and care givers, can be better prepared to respond to emergencies of all types.
	To increase the Awareness of Are You Ready Trainers on the needs of people with disabilities and special needs	Distribute copies of Emergency Preparedness Guide for People with Disabilities/Special Needs to key trainers This guide was developed by Emergency Management Ontario. It was launched in May 2007.	Ongoing		The OEM will continue to expand their trainer network to ensure people with disabilities and special needs are included. Community leaders are being trained to deliver the ‘Are You Ready’ messaging to their groups and peers.
		Integrate the Emergency Preparedness Guide for People with Disabilities/Special Needs into the City of Ottawa's "Are You Ready" Public Education Campaign	Ongoing		Emergency preparedness guidelines were integrated into the City’s ‘Are You Ready’ public education campaign.

Department:	CITY OPERATIONS (previously Community & Protective Services)			Branch:	Ottawa Public Library
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Library Retrofits - COMAP 2008	To improve accessibility of Library facilities	Renovate entrance to Ruth Dickenson library in response to public concern	Completed		Branch entrance renovated to address public concerns
		Renovate public washroom at Rideau branch to make it accessible	Completed		Washroom renovated to make it more accessible
Assistive Technology Implementation - COMAP 2008	To enhanced accessibility of public internet sites, through provision of adaptive technology	Apply to Friends of the Ottawa Public Library for funding for additional sites	Completed		Adaptive Technology (AT) software and accessible workstations were installed in 6 Ottawa public libraries providing access to public internet sites; currently there are 13 OPL branches equipped with Assistive technology.
		Implement French version of Dragon Naturally Speaking	Ongoing		French version of Dragon naturally speaking is being tested with ITS services
Improve accessibility of OPL website - COMAP 2008	To enhance accessibility of www.biblioottawalibray.ca	Perform accessibility audit and update information related to specialized library services.	Ongoing		Accessibility audit conducted in 2008. As a result, the specialized services section of the OPL website was updated. In 2009, the OPL plans to launch a redeveloped website with improved accessibility
		Provide Browse loud text reader on public internet workstations	Ongoing		Currently the system is being tested with IT services.

Department:	CITY OPERATIONS (previously Community & Protective Services)			Branch:	Parks and Recreation
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Preparation for AODA Compliance - Customer Service Standards	To prepare for compliance with AODA - Customer Service Standards	Interpret, assess, develop policies, procedures to ensure compliance with AODA customer Service standards	Ongoing		Parks and Recreation has developed a branch training project to finalize accessibility training program content and delivery strategies for all staff to ensure they fit with new Customer Service Accessibility Standards
Policy/Procedure Development - Special Needs Group Bookings to City Facilities	To support safe and enjoyable participation by special needs groups in City recreational facilities	Review existing group booking policies and develop procedures, guidelines to support safe participation by special needs groups in City recreational facilities	Ongoing		Branch Aquatics Committee completed review and issued guidelines for group outings to City of Ottawa outdoor, indoor pools and beaches Accessibility improvements to recreation’s registration/booking system will be explored further in 2009.

Department:	CITY OPERATIONS (previously Business Transformation Services)			Branch:	Real Property Asset Management
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Auditing	To audit 50 facilities in 2008	Using a combination of staff and external consultants, audit city owned buildings	Complete		50 City facilities were audited in 2008
Barrier Removal	To remove barriers in City buildings as part of City’s response to AODA	Complete retrofit work and remove 500-800 barriers	Complete		Over 600 barriers were removed from City facilities
Project Work	To train local small contractors on product use and installation	Host training sessions with suppliers	Ongoing		The training has become part of everyday business. Staff are advising local contractors about accessibility requirements.
Student Partnership	To work with Algonquin on having architectural students do accessibility projects	Work with architecture students and have them audit city buildings and then have them submit design drawings to remove the barriers	Ongoing		Through a continuing partnership with Algonquin College, architecture students participated with some City building accessibility audits and design projects to ensure accessibility awareness and universal design is integrated into the urban built environment.

Department:	CITY OPERATIONS (previously Business Transformation Services)			Branch:	Real Property Asset Management
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Tactile Maps	To provide tactile maps in two locations	Research and pilot tactile maps in Dovercourt Recreation Complex & Walter Baker Recreation Complex.	Complete		Tactile signage program was implemented in a number of recreation complexes and community buildings. The City of Ottawa first Tactile Directory Board map was installed at Walter baker complex
AODA	To assess impact of AODA Committee work	Potentially participate in AODA Built Environment Committee work	Ongoing		Waiting for confirmation of requirements from the provincial committee
Stakeholders	To identify important issues with stakeholders (i.e. Canadian Alliance for Blind Canadians) relating to barrier-free issues in City buildings	Continue to meet with Alliance for Blind Canadians.	Ongoing		Continue to work with Alliance for Blind Canadians who assisted development of a tactile map directory and a Way finding and Signage program
Electronic Auditing Tool	To develop electronic audit software to expedite and standardize audit process.	Develop with an ITS ORACLE-based program for accessibility auditing	2009		The development of a computer based program for accessibility auditing was explored in 2008. It will increase the efficiency for auditing and reporting. The program will be ready for use in 2009.

Department:	*CITY OPERATIONS (formerly Public Works and Services)*			Branch:	Surface Operations
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Snow Windrow Clearance Assistance for Seniors and Persons with Disabilities - COMAP 2008	Co-ordination support	In partnership with the Senior Citizens Council of Ottawa and the members of the Ottawa Community Support Coalition, the City of Ottawa will provide funding for the co-ordination of the supply and delivery of snow clearing (services similar to the Snow-Go Program subsidized by the former City of Ottawa) to seniors and persons with disabilities.	2008-2009 Winter Season		Year 1 complete Community interest strong Approx 3,900 inquiries Served over 800 individuals. The program for the 08/09 period will be enhanced by improved administration process to reduce the time to process applications, additional training provided to the 3-1-1 agents and client service staff on the objectives and the eligibility requirements of the program.
	Financial support	In partnership with the Senior Citizens Council of Ottawa and the members of the Ottawa Community Support Coalition, the City of Ottawa will develop a 3-year financial assistance pilot program for eligible seniors and persons with disabilities to assist with snow clearing to be administered through the Snow-Go Program.	3-year pilot		Year 1 complete Over 1,300 inquiries Served over 112 individuals Annual update received at Transportation Committee Sept 3 (ACS2008-PWS-SUR-0009-IPD) The program guidelines were modified to allow for increased funding for applicants who prove extreme financial circumstances, which prevents them from paying their matching contribution.

Department:	*CITY OPERATIONS (formerly Public Works and Services)*			Branch:	Traffic and Parking Operations
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Audible Pedestrian Signals - COMAP 2006-2008	To continue on previous progress to increase the proportion of intersections equipped with Audible Pedestrian Signals (APS)	Install Audible Pedestrian Signals (APS) at new and reconstructed intersections as well as the retrofitting of intersections (as funds are made available)	Multi-Year		As of September 30, Audible Pedestrian Signals (APS) were installed at 24 intersections bringing the total number of intersections with audible signals to 359, which represents 34% of all signalized intersections in the City (initial goal set at 26% by 2010).
Audible Pedestrian Signals - COMAP 2006-2008	To explore opportunities to improve the availability of public information on the location and use of APS	Begin working with communications and information technology staff to find appropriate and feasible solutions	Ongoing		The initial project to improve accessibility to online list of APS’s locations was completed. Now the location of APS is more easily found as a result of the enhanced search engine the on ottawa. ca. A work plan to further improve he overall communications will be developed in 2009.
Pedestrian Plan - COMAP 2006-2008	To promote walking and transit use through the development of a comprehensive pedestrian plan	Evaluation and Recommendations for short and long term goals to address deficiencies	Ongoing		Work on the Pedestrian Plan is ongoing. The Plan will be completed and brought forward to Transportation Committee and Council in 2009.

Department:	*CITY OPERATIONS (formerly Public Works and Services)*			Branch:	Traffic and Parking Operations
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Pedestrian Plan - COMAP 2006-2008 (continued)	To promote walking and transit use through the development of a comprehensive pedestrian plan (Continued)	Identification of programs, improvements and required enhancements to improve accessibility for pedestrians	Ongoing		Work on the Pedestrian Plan is ongoing. The Plan will be completed and brought forward to Transportation Committee and Council in 2009.
Parking By-Law - COMAP 2006-2008	To continue efforts to amend City by-laws to facilitate parking for persons with disabilities	Develop a database of recommended amendments and establishing a technical advisory committee, which will include representatives from Planning & Growth Management and By-law Services to develop amended provisions within the traffic and parking by-law.	Ongoing		A report to address the off-street public parking requirements for people with disabilities (and amend the by-law) is being finalized. Due to workload issues this report has been delayed and will be brought to Transportation Committee and Council in 2009.
Pedestrian Access - Intersections - COMAP 2007, 2008	To provide barrier free pedestrian access to getting around the city of Ottawa sidewalks and pathways	Remove obstructions such as poles and medians from pedestrian crosswalk areas, installation of sidewalk texturing and curb/sidewalk ramping	Multi-Year		Construction of the 2008 projects has been completed and the facilities are now in place. The locations of these projects are as follows: Bank St at Foxbar Ave; Bank St at Surrey Ave; Bank St at St Paul Ave; Decarie at Chateau Crescent. Requests for projects in subsequent years are being evaluated and prioritized.

Department:	Infrastructure Services & Community Sustainability (formerly Planning, Transit and the Environment)			Branch:	Infrastructure Services
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Road Design Guideline - COMAP 2008	To develop an accessible electronic framework incorporating all current policy and design guides for City led and developer designed right of way construction projects	Create a web-based tool that will provide up to date policy reference and design direction related to road requirements including accessibility, mobility, and pedestrian considerations	Ongoing		Work is ongoing in terms of developing the Concept Value Case submission for the IT solution. The accessible electronic framework will be available for review in 2009.

Department:	Infrastructure Services & Community Sustainability (formerly Planning, Transit and the Environment)			Branch:	Planning & Infrastructure Approvals
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Understanding Universal Design and Accessibility for Development - COMAP 2008	To ensure that PIA branch staff are familiar with AODA in order to promote universal design and accessibility to planners, architects, designers etc.	Provide information seminars for PIA Branch staff on universal design and accessibility and the new requirements of the Accessibility for Ontarians with Disabilities Act (AODA). Staff would then be in a position to respond to questions and promote universal design and accessibility with applicants. Seminar designed in 2007 and will be delivered in Q1 2008.	Deferred Q1 2009		In 2008, information sessions were delivered to Planning and Infrastructure Approvals staff on universal design, accessible design, and AODA requirements. These sessions were intended to prepare staff answer questions and promote Universal Design to planners, architects and building designers. The training has been arranged for early 2009.

Department:	Infrastructure Services & Community Sustainability (formerly Planning, Transit and the Environment)			Branch:	Transit Services
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Transit station accessibility - COMAP 2008	To enhance accessibility of transit stations	Conduct transit station reviews with RPAM to identify barriers to access.	Ongoing		A full accessibility audit of OC Transpo has initiated in 2008. The audit will encompass policy and procedures as well as built environment
Public Awareness - COMAP 2008	To promote use of transit services for everyone	Run a public awareness campaign to promote the taxi coupon Program	Ongoing		21% of OC Para Transpo registrants using the program are replacing the Para use with taxi coupons
		In partnership with City Departments and CTV develop segment of mini-series focusing on benefits of accessible transit services	Deferred to 2009		Program is deferred to 2009 due to limitation of resources
		Continue with messaging in buses (poster displays), and in other transit publications and media	Ongoing		New initiative to update and change the messages and multi-media

Department:	Infrastructure Services & Community Sustainability (formerly Planning, Transit and the Environment)			Branch:	Transit Services
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Seniors Travel Training - COMAP 2008	To increase OC Transpo ridership among Seniors	Develop a senior specific travel-training program for seniors using feedback and public input	2009		Initial Pilot started in 2008 and grew to over 500 registrants a year. A senior specific travel-training program was developed, using feedback and public input. The program was expanded to include seniors new to Transit. This initiative was successfully completed and a pilot implementation will begin in 2009.
Slips and Trips - COMAP 2008	To reduce the risk of injuries for OC Transpo passengers	Work in conjunction with the City of Ottawa's Health branch to identify and further reduce injury risks	Ongoing		Reports are sent to Accessible Specialist every six months Working group initiated to include seniors and operators at OC Transpo and the drivers union. As a result of this meeting recommendations will be made on how to identify and further reduce the risk of injuries.

Department:	Infrastructure Services & Community Sustainability (formerly Planning, Transit and the Environment)			Branch:	Transit Services
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Automated Next Stop Announcement System	To improve accessibility of transit services by removing uncertainty about arrival at destination and transfer points	Install automatic voice announcement and visual display of approaching bus stop and station names, in two languages, to passengers on all OC Transpo vehicles	Begin implementation in 2008, initially on new buses		In 2008 a supplier was selected and a plan implemented for installation on the OC Transpo fleet. The initial installation of the system will be implemented on new buses.

Department:	Ottawa Police Services			Branch:	Community Development, Executive Services
Project/Operational Title	Goals	Description/ Strategy		Status	Achievements/Comments
Organizational Framework for Accessibility	To improve delivery of police services to groups that are marginalized because of accessibility issues and meet OADA standards	Implementation of Long-term organizational framework and implementation schedule to meet City of Ottawa Municipal Accessibility Plan and AODA	Deferred to 2009		Due to staffing shortages and budget pressures, the Ottawa Police Service Framework for Accessibility is still in its draft stages of development. The work will be completed in 2009.
Alternative Formats Policy and Procedures	To improve accessibility of publications	Alternative Formats Policy	Deferred to 2009		The Alternative Formats Policy will be developed in 2009.
Ottawa Police Service Web Site	To ensure access to on-line Ottawa Police Service information	Implementation of Accessibility review of the Ottawa Police Service web site ottawapolice.ca.	Deferred to 2009		Funding has been approved for implementation. The accessibility review of the OPS website will be executed in 2009.

ATTACHMENT 2

2009 CITY OF OTTAWA MUNICIPAL ACCESSIBILITY PLAN

2009 INITIATIVES FOR:

CITY MANAGER’S OFFICE

CITY OPERATIONS

INFRASTRUCTURE SERVICES AND COMMUNITY SUSTAINABILITY

OTTAWA POLICE SERVICES

Department:	City Manager’s Office		Branch:		City Clerk’s Office
Project/Operational Title	Goals	Description/ Strategy	Time Frame		Funding
Address Barriers to AAC and Public Meetings- COMAP 2008	To enable participation of people who are deaf, deafened or hard of hearing at committee and public meetings	On the advice of the AAC Coordinator, the Clerk's Policy Office is now exploring the feasibility of a permanent meeting location on the 1st floor of 110 Laurier that would always give priority to AAC. The room would include permanently installed Assistive Listening Devices.		2009	Covered in existing resources

Department:	CITY OPERATIONS		Branch:	By-Law Services
Project/Operational Title	Goals	Description/ Strategy	Time Frame	Funding
Accessible taxicabs	To provide adequate level one access to on demand taxicab service to persons with disabilities	By-law and Regulatory Services is scheduled to release an additional 40 accessible taxicab plates in October 2009.	On-going	Covered under existing resources

Department:	CITY OPERATIONS		Branch:	Communications and Customer Service
Project/Operational Title	Goals	Description/ Strategy	Time Frame	Funding
Preparation for AODA Compliance – Customer Service Standards	To prepare for compliance with AODA	Corporate roll-out of Customer Service training throughout the City departments and branches	Throughout 2009	Covered within existing resources
Counter modification	Increase accessibility to those in wheelchairs	Construction modifications to ensure wheelchair accessible counters at the City Hall Client Service Centre for improved customer service	2009	Covered within existing resources
Accessibility Web Audit compliance	Preparation with AODA regulations for Accessible information and Communications	Work will continue to be addressed from the Accessibility Audit Report to prepare the City for compliance with regulations	2009	Covered within existing resources
TTY expansion	Implement TTY software in other strategic parts of the corporation	The TTY pilot project, initiated in 2008, will be evaluated and a draft report will be prepared in 2009. Based on recommendations from the report, the TTY system will be implemented in other City departments.	2009	Covered within existing resources

Department:	CITY OPERATIONS		Branch:	Cultural Services & Community Funding
Project/Operational Title	Goals	Description/ Strategy	Time Frame	Funding
Cumberland Museum – Community Hall and Leonard Tavern	To make both of these historic buildings accessible to a wider public audience to support public programming and events	These buildings are not currently accessible to people with disabilities. Identify options and select preferred option Contract for implementation	Q1-3 2009	Dependent upon funding from the approval from the Corporate Accessibility Program (RPAM)
Special Needs Arts Initiative	Provision of an instructional visual arts social/recreation program for youth who have disabilities (Clients must be able to work in a 1:5 staff client ratio.) Employment of local professional artists	Eight-week Studio program for youth and young adults with developmental disabilities, offered Wed. evenings in fall, winter and spring sessions (registration via the Special Needs pages of the City’s Recreation Guide) Max no. of registrants per session	Jan14-Mar. 4/09 April –May/09 Oct.-Dec./09	This visual art program is a partnership with the Hintonburg Community Centres’ Social Recreation program clients. Hintonburg covers some arts supplies and two staff support workers, Routhier Community Centre provides the venue (due to space constraints at Hintonburg), and Community Arts Program covers majority of the artist fees. Revenues are brought in through the $125 registration fee per eight-week session per client, which go towards the balance of supplies and artists’ fees.

Department:	CITY OPERATIONS			Branch:	Cultural Services & Community Funding
Project/Operational Title	Goals	Description/ Strategy		Time Frame	Funding
The Art Studio for people living with mental illness	Offer a safe creative space for artists whose ability to pursue their art might otherwise be affected by the poverty with which mental illness is associated	Drop-in visual arts studio space and supplies weekly Thursday afternoons (noon-3pm), at the Hintonburg Community Centre (max. 12 participants weekly) Provide free of charge to residents living with mental illness, and up to 3 exhibition opportunities per year including One Community Place Gallery (FSO)-ongoing, Royal Ottawa Mental Health Centre (ongoing into 2009), Parkdale Gallery in 2009- t.b.c.)	On-going (Studio: Thurs. afternoons, noon –3pm. Summer break of 1-2 weeks (Aug.) Steering Committee: meets monthly		The Community Arts Program co-founded the Art Studio seven years ago and remains involved as a member of its Steering Committee. Originally funded through seed funding from the Community Foundation, and City Community Funding Project grants and Royal Ottawa funding, the Studio received 2-year operational funds (to 2010) from United Way this spring (08). Hintonburg provides the venue, Family Services Ottawa the admin/payroll for the 7 hour a week Studio coordinator, and other partners assist with fundraising, promotion, exhibition opportunities, hiring of new coordinators when situation has arisen, etc. Other partners include Royal Ottawa Mental Health Centre, Canadian Mental Health Association, Psychiatric Survivors of Ottawa, and Canadian Centre for Addiction and Mental Health.

Department:	CITY OPERATIONS			Branch:	Cultural Services & Community Funding
Project/Operational Title	Goals		Description/ Strategy	Time Frame	Funding
Arts Funding for Diverse and Distinct Communities	Conduct a needs analysis and funding framework to support artistic activity in diverse and distinct communities focusing on underserved stakeholders	Report to Committee and Council on Diversity Strategy		2009		CSCF As recommended by Council Feb 2007 in the Arts Investment Strategy / Festival Sustainability Plan

Department:	CITY OPERATIONS			Branch:	Employee Services
Project/Operational Title	Goals		Description/ Strategy	Time Frame	Funding
Employment Equity Initiatives Plan		To determine if the City’s workforce is representative of the community it serves. The survey supports the Equity and Diversity Policy	Analysis of the corporate self identification survey	2009		Covered under existing resources
Employment Equity Initiatives Plan		To promote employment opportunities for the designated groups including persons with disabilities	Work with ODSP from MCSS and employment service providers for persons with disabilities to promote job opportunities at the City	On-going Program		Covered within existing resources

Department:	CITY OPERATIONS			Branch:	Employment & Financial Assistance
Project/Operational Title	Goals	Description/ Strategy		Time Frame	Funding
TRAINING	To become compliant by Jan 1,2010 with Customer Service Regulation 429/07 and 430/07 under the Accessibility for Ontarians with Disabilities Act 2005	EFA will accomplish this by utilizing the City of Ottawa Corporate Accessibility Training Module customized for our particular customer needs.	2009		Covered under existing resources
		EFA Accessibility committee will explore the specific training environment required to roll out to staff.	Ongoing		Covered under existing resources
		Feedback from staff will be solicited in three time frames pre training, post training and one year after.	Ongoing		Covered under existing resources
		Feedback from customers will also be solicited timeframes to be determined.	2008/2009		Covered under existing resources

Department:	CITY OPERATIONS			Branch:	Housing
Project/Operational Title	Goals	Description/ Strategy		Time Frame	Funding
Access to Housing – COMAP 2008	Increase the number of affordable and accessible housing units	Build new affordable housing units of which a minimum 5% will be fully accessible A significant portion will be visitable, the exact number to be determined	Ongoing		Covered in existing resources under the Action Ottawa Program
		Retrofit up to three city-owned units to be fully accessible in Emergency Family Shelters	2009		Covered in existing resources

Department:	CITY OPERATIONS			Branch:	Ottawa Public Library
Project/Operational Title	Goals	Description/ Strategy		Time Frame	Funding
Assistive technology Implementation- COMAP 2009	Enhanced accessibility of public internet sites, through provision of assistive technology	Add assistive technology workstations to three branches if funding is available	2009		Funding request to The Friends of the Ottawa Public Library
Library Retrofits –COMAP 2009	Improve accessibility of Library Facilities	Renovate one branch to install accessible washroom	2009		Pending capital budget allocation & CAM priorities
Improve accessibility of OPL website- COMAP 2009	Enhance accessibility of www.biblioottawalibrary.ca	Launch redeveloped website with improved accessibility	2009		Covered in existing resources

Department:	CITY OPERATIONS			Branch:	Parks and Recreation
Project/Operational Title	Goals	Description/ Strategy		Time Frame	Funding
Preparation for AODA Compliance - Customer Service Standards	To prepare for compliance with AODA - Customer Service Standards	Finalize training content and delivery strategy Explore accessibility improvements to branch’s registration/facility booking system, procedures Review branch policies/procedures to ensure compliance	Jan 1/2010		Covered in existing resources
Funded recreation service delivery framework	To sensitize partners to AODA Act and explore accessibility improvements to their programs/services	Include partners in AODA Customer Service training opportunities Incorporate language into next draft of agreements promoting AODA compliance and program development for targeted populations, including individuals with disabilities	Jan 1/2010		Covered in existing resources
Recreation Master Plan	Create a comprehensive vision and policy direction for parks and recreation services for the next 10 – 20 years	Phase I: Development/consultation in respect of four (4) white papers: · Tax support and subsidization · Accessibility and inclusion · Services · Revenue generation	Fall 2009		Covered in existing resources

Department:	CITY OPERATIONS			Branch:	Parks and Recreation
Project/Operational Title	Goals	Description/ Strategy		Time Frame	Funding
Branch Marketing Plan	There is increased use of programs, facilities, and services by identified target populations, (i.e. low income, francophones, people with special needs, seniors). To ensure recreation programs/facilities are physically accessible	Assess benchmarking results and identify program development opportunities Continue efforts to purchase/repair of adaptive equipment, building improvements	June 2009		Covered in existing resources

Department:	CITY OPERATIONS			Branch:	SIBP – Accessibility Portfolio Office
Project/Operational Title	Goals	Description/ Strategy		Time Frame	Funding
Corporate Support COMAP 2009	To support operating departments in barrier removal and provision of accommodations	Provide expertise to the review and re-draft of the Multiple Formats policy, (integrating community input, technical solutions and AODA compliance) to ensure policy meets current needs and expectations. To be scheduled by Communications and Customer Services-as lead with this initiative	2009-2010		Within existing resources as possible.
AODA Compliance – COMAP 2009	To prepare for compliance with AODA standards	Develop and implement corporate strategies, tools and initiatives to comply with new provincial accessibility standards (AODA) including policy reviews and development, branch templates for procedures and practices, communication strategy, compliance monitoring, tracking and reporting	2009		100K one time 2009 (part of multi-year 2008 - 2010 initiative) Identified in Draft Operating and Capital Budget.
AODA Compliance – COMAP 2009	To prepare for compliance with AODA standards	Lead corporate response to public review of proposed AODA Accessibility Standards	2007 -2010		Within existing resources
Consultation / Inform	To engage citizens with disabilities in the City’s accessibility planning	Consult with residents with disabilities (as per legislated obligations) and inform the public on the City’s accessibility achievements through community sponsored events and publications.	2009		35K one time – identified in Draft 2009 Operating and Capital Budget.
Department:	CITY OPERATIONS			Branch:	SIBP – Accessibility Portfolio Office
Project/Operational Title	Goals	Description/ Strategy		Time Frame	Funding
AODA Compliance -COMAP 2009 (Continued…)	To increase staff knowledge and awareness of disability related issues, accommodations and legislated requirements (AODA Customer Service Standards). Inform and engage staff in the delivery of accessibility training	FRONT LINE - Incorporate Customer Service Accessibility Training module into orientation, cyclical and one time training programs throughout City Departments Support branches in customization of training as appropriate Implement communications strategy	2008-2010		100K identified in Draft 2009 Operating and Capital Budget for 1 FTE - Training Coordinator position
	To ensure legislated documentation and reporting requirements are with respect to accessibility training	MANAGERS - Inform managers of legislated accessibility training obligations and provide mechanism/templates for their use in reporting	2009-2010		Pending 2009 Budget decisions
	To ensure accessibility receives consideration within planning and decision-making processes	DIRECTORS – Accessibility Planning Inform and engage on use of the Accessibility Lens in preparing reports to Council	On going		Within existing resources

Department:	CITY OPERATIONS		Branch:	Surface Operations
Project/Operational Title	Goals	Description/ Strategy	Time Frame	Funding
Snow Windrow Clearance Assistance for Seniors and Persons with Disabilities - COMAP 2008	To provide co-ordination support	In partnership with the Senior Citizens Council of Ottawa and the members of the Ottawa Community Support Coalition, the City will provide funding for the co-ordination of the supply and delivery of snow clearing (services similar to the Snow-Go Program subsidized by the former City of Ottawa) to seniors and persons with disabilities. The Program will be enhanced for the 2008/09 season in the following ways: Program promotion began earlier this season (August) to ensure adequate time for awareness and administration of the program. Program promotion is increased by adding flyers, posters, & advertising. Additional training was provided to the City’s call centre and client service centre staff on the objectives and eligibility requirements of the program	2008-2009 Winter Season	Covered under existing resources

Department:	CITY OPERATIONS		Branch:	Surface Operations
Project/Operational Title	Goals	Description/ Strategy	Time Frame	Funding
Snow Windrow Clearance Assistance for Seniors and Persons with Disabilities - COMAP 2008 continued		The Home Support Agencies will work together to recruit new workers for snow removal. The administration process was improved in an effort to reduce the amount of time required to process applications, while continuing to ensure accountability and transparency.
	Financial support	The program guidelines were modified to allow for increased funding for applicants who prove extreme financial circumstances, which prevents them from paying their matching contribution In partnership with the Senior Citizens Council of Ottawa and the members of the Ottawa Community Support Coalition, the City of Ottawa will develop a 3-year financial assistance pilot program for eligible seniors and persons with disabilities to assist with snow clearing to be administered through the Snow-Go Program.	3-year pilot	Covered under existing resources.

Department:	CITY OPERATIONS			Branch:	Traffic & Parking Operations
Project/Operational Title	Goals	Description/ Strategy		Time Frame	Funding
Audible Pedestrian Signals - COMAP 2006-2008	To increase the proportion of intersections equipped with Audible Pedestrian Signals	Install Audio Pedestrian Signals (APS) at all new and reconstructed intersections and pending budget allocations some retrofitted intersections Goal of 27% of all intersections with APS by 2010 was reached in 2007. Work will continue to increase the proportion of intersections equipped with APS. This will involve the installation of APS at all new and reconstructed signals as well as the retrofit of existing signals as funding is made available.	Multi-Year		Pending budget allocation
Audible Pedestrian Signals - COMAP 2006-2008	To explore opportunities to improve the availability of public information on the location and use of APS	Begin working with communications and information technology staff to find appropriate and feasible solutions	Multi-Year		No funding is required in 2009.
Pedestrian Plan - COMAP 2006-2009	To promote walking and transit use through the development of a comprehensive pedestrian plan	Identification of programs, improvements and required enhancements to improve accessibility for pedestrians	2006-2009		Under existing resources (Funds for the development of the Pedestrian Plan are already in place.)

Department:	CITY OPERATIONS		Branch:	Traffic & Parking Operations
Project/Operational Title	Goals	Description/ Strategy	Time Frame	Funding
Parking By-Law - COMAP 2006-2008	To continue efforts to amend City by-laws to facilitate parking for persons with disabilities	Develop a database of recommended amendments and establishing a technical advisory committee which will include representatives from Planning & Growth Management and By-law Services to develop amended provisions within the traffic and parking by-law	2007-2009	Covered under existing resources.
Pedestrian Access - Intersections - COMAP 2007, 2008	To provide barrier free pedestrian access to getting around the city of Ottawa sidewalks and pathways	Remove obstructions such as poles and medians from pedestrian crosswalk areas, installation of sidewalk texturing and curb/sidewalk ramping	Multi-Year	Pending Budget deliberations ~ $50 K is being requested through the 2009 budget process to allow for this work.

Department:	INFRASTRUCTURE SERVICES & COMMUNITY SUSTAINABILITY			Branch:	Planning & Infrastructure Approvals
Project/Operational Title	Goals	Description/ Strategy		Time Frame	Funding
Accessibility Design Guidelines	To provide information to staff, the development community and the public on methods of incorporating accessibility in to urban design	Evaluate the needs and benefit for an Accessibility Design Guideline, including a review of similar projects by other municipalities If determined to be appropriate, prepare a guideline that will form part of the Planning, Transit and Environment’s package of guidelines These design guidelines are posted on ottawa.ca. This project would require the cooperation of other departments, such as Public Works and Services, in identifying appropriate built form standards.	All year 2009		None. To be completed within existing budgets

Department:		INFRASTRUCTURE SERVICES & COMMUNITY SUSTAINABILITY					Branch:		Transit Services
Project/Operational Title		Goals		Description/ Strategy			Time Frame		Funding
Priority Seating		To review current policy and procedures		By-law, number of seats per bus designated as priority, awareness, decals, operator training		1 year			Covered in existing resources
	Comprehensive Accessible Audit		To complete audit as outlined in fall ‘08		Departmental reports: Operations, Fleet, Customer Service, Training			1 year	Will be included in initial outline
	Ride Free Wednesdays for Seniors		To continue and possibly expand the program		Provide seniors with the opportunity to ride the bus at no charge on Wednesday’s during the months of June-July-August			6 months	Covered in existing resources
	Travel Training		To expand the Travel Training Program		Increase the number of travel training passes from 500 to 750 in order to fulfill the demands			1 year	Covered in existing resources
	Bus Interior Dimension Booklet		To update booklet to include new models of buses		Create an update booklet of interior bus dimensions to distribute to mobility device manufacturers and Occupational Therapists within the City			3 Months	Covered in existing resources

Department:	INFRASTRUCTURE SERVICES & COMMUNITY SUSTAINABILITY			Branch:	Transit Services
Project/Operational Title	Goals	Description/ Strategy		Time Frame	Funding
Transit Services – promotion	To promote use of transit services for everyone	Continue with messaging in buses (poster displays), and in other transit publications and media	Multi-year		Covered in existing resources
Slips and Trips - COMAP 2009	To reduce the risk of injuries for OC Transpo passengers	Work in conjunction with the City of Ottawa's Health Department to identify and further reduce injury risks	Multi-year		Covered in existing resources
Automated Next Stop Announcement System	To improve accessibility of transit services by removing uncertainty about arrival at destination and transfer points	Automatic voice announcement and visual display of approaching bus stop and station names, in two languages, to passengers on all OC Transpo vehicles	Begin to implement in 2008, initially on new buses.		$7.22M budgeted in 2008 Transit capital. $250K annual operating costs, which have been identified in the 2009 Draft Budget.

[1] Under the Ontarians with Disabilities Act (ODA), municipalities are required to develop and make public, annual accessibility plans showing how barriers are being identified, removed and prevented. This requirement continues under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

[2] 2007-2010 City Strategic Directions, 2007

[3] Ontarians with Disabilities Act, Section 12.2