1. QUARTERLY PERFORMANCE REPORT TO
COUNCIL, q2: APRIL - JUNE 2009
rapport TRIMESTRIEL SUR LE
rendement présenté au conseil POUR LE 2iÉme TRIMESTRE,
AVRIL-JUIN 2009
COMMITTEE RECOMMENDATION
That Council receive this report for information.
Recommandation du Comité
Que le Conseil prenne
connaissance de ce rapport.
DOCUMENTATION
1.
Deputy City Manager, City Operations report dated 27 October 2009 (ACS2009-COS-ODP-0013).
Report to/Rapport au :
Corporate Services and
Economic Development Committee
Comité des services organisationnels et du développement économique
and Council / et au Conseil
27 October 2009 / le 27 octobre 2009
Submitted by/Soumis par :
Steve
Kanellakos, Deputy City Manager/Directeur municipal adjoint,
City Operations/Opérations municipales
Contact Person/Personne-ressource:
Donna Gray, Director/directrice
Organizational Development and
Performance/Services du développement et du rendement organisationnels
613‑580‑2424, ext./poste 25684
SUBJECT/ |
QUARTERLY
PERFORMANCE REPORT TO COUNCIL, q2: APRIL - JUNE 2009 |
OBJET: rapport TRIMESTRIEL SUR LE rendement présenté
au conseil POUR LE 2iÉme TRIMESTRE, AVRIL-JUIN 2009
1. That the Corporate Services and Economic Development Committee receive the attached report at its November 3, 2009 meeting and refer it for further review and discussion at the following standing committee meetings:
·
Planning and Environment Committee – November 10, 2009
·
Transit Committee – November 18, 2009
·
Community and Protective Services Committee – November 19, 2009
·
Transportation Committee – December 2, 2009
2. That discussion of the
report take place at the CSEDC meeting on December 1, 2009; and
3. That Council receive the report for information
on December 9, 2009 once it has been reviewed by standing committees.
1.
Que le
rapport ci-joint soit soumis au Comité des services organisationnels et du
développement économique au cours de sa réunion du 3 novembre 2009,
en vue d’un examen plus poussé et d’une discussion au cours de la réunion des
comités permanents suivants :
·
Comité de l’urbanisme et de
l’environnement – 10 novembre 2009
·
Comité des transports – 18
novembre 2009
·
Comité des services communautaires
et de protection – 19 novembre 2009
·
Comité des services de transport en
commun – 2 décembre 2009
2. Que
le CSODE discute du rapport au cours de sa réunion du 1 décembre 2009.
3. Que
le Conseil reçoive le rapport à titre d’information le 9 décembre 2009, une fois qu’il aura été examiné par les comités permanents.
The Quarterly Performance Report to Council is an important component of the City’s accountability framework. Accountability is fundamental to good governance.
This Quarterly Performance Report to Council Q2: April - June 2009, provides measures from a broad cross-section of service areas to the public. This report provides information on how the City is performing relative to its established standards, as well as information on changes in performance over time. The Quarterly Performance Report includes:
· Outcome measures (e.g., percentage of waste diverted from landfill);
· Service measures (e.g., calls for service requests and call volumes);
· Output measures (e.g., the number of food premise inspections);
· Efficiency measures (e.g., cost per lane kilometre for road maintenance); and,
· Customer service measures (e.g., on-time transit service performance).
This is the thirteenth Quarterly Performance Report to Council and
covers the reporting period
between April and June 2009. It provides performance measures for services
within the following Departments:
· Transit Services
· Solid Waste Operations
· Fire Services
· Parks, Recreation and Cultural Services
· By-Law and Regulatory Services
· Ottawa Public Health
·
Road and Traffic
Operations and Maintenance
·
Transportation
Planning
No specific public consultations were undertaken in the production of the report.
There are no
specific rural implications associated with this report.
There are no financial implications.
LEGAL/RISK MANAGEMENT IMPLICATIONS
There are no legal/risk management implications
associated with this Report.
Document 1: Quarterly Performance Report to Council Q2: April - June 2009 (Issued separately and held on file.)
The Quarterly Performance Report to Council will be made available to citizens electronically in PDF and HTML formats on our Web site (ottawa.ca), and in printed format upon request.