#	Recommendation	Management Response	Est Comp Date	Status Updates (In Progress; Pending; Complete; Requires Resolution)
4	That Traffic and Parking Operations Branch develop a monthly Parking Operations Unit standard report which highlights revenue from all sources (off-street facilities by lot, on-street by P&D and meters preferably by major neighbourhood), for month, year-to-date actual, and budget. This must be supported by detailed narrative to address variances, issues, lessons learned, etc., and distributed to the director level for review and approval. The data source should either be SAP or a document, which is reconciled routinely to SAP.	Management agrees with this recommendation. Staff are currently preparing a series of reports that reflect revenues from all sources. Once finalized, this information will be provided to senior management on a monthly basis. These reports require coordination between several sources and will be established by Q2 2009. New reporting will supplement and improve upon the information that is currently being prepared. Staff currently prepare a series of reports that reflect all on-street revenues collected by day and by zone as well as all revenues and expenses for off-street parking facilities. In addition, staff training is underway which will enable staff to undertake financial analysis and reconciliation to the extent that is identified in the Auditor’s report. Further, realty taxes and Lot 6 third party service provider costs have been adjusted for 2008 and future budgets in response to issues identified in the report.	Q2 2009	December 2009: In Progress. Development of reporting has been deferred to the 2010 work plan for the SAP Development Team because of workload/resource issues in the Financial Management Information Systems section of Finance who are leading this on behalf of Public Works. Expected completion is now Q2 2010. June 2009: Parking Operations, Maintenance and Development should be receiving delivery of the financial reports that will satisfy this recommendation in Q3 2009 as part of the Finance SAP Sustainment Charter.
5 5	That Traffic and Parking Operations Branch ensure that Parking Operations Unit begin tracking paid utilization rates and explain variances in a monthly report.	Management agrees with this recommendation. Currently, staff selectively track utilization rates as part of the ongoing management and monitoring of our parking systems. With the implementation of Pay and Display machines, tracking of revenue and utilization rates will be carried out on a regular basis and monthly reports will be generated. The Pay and Display procurement process will require Council approval in order to proceed. A report seeking this approval will be presented to Council in Q2 2009 with expected implementation in Q1 2010 if approved.	Q1 2010	December 2009: In Progress. A City-Wide Utilization Study was conducted in June 2009 and the resulting report was finalized in October 2009. City Council approved the procurement of Pay and Display technology in December 2009. This will result in improved regular reporting of revenue and tracking of paid utilization rates. Per the report to Council, implementation is expected to begin in April 2010 (http://www.ottawa.ca/calendar/ottawa/citycouncil/trc/2009/12-02/ACS2009-COS-PWS-0031.htm). June 2009: Currently a city-wide study of on-street utilization rates is being conducted. This study, which is being conducted by an independent consultant as agreed upon by the General Manager and the Auditor General, will provide baseline data that will be used to compare against revenues on a monthly basis (in the interim), until Pay and Display implementation. With the implementation of Pay and Display, the data collection process and reports will be adjusted and refined, resulting in improved regular reporting.
8	That Traffic and Parking Operations Branch ensure that new Pay and Display machines track the outstanding value of Smart Cards.	Management agrees with this recommendation. As part of the Pay and Display procurement process, the City has set out minimum standards to ensure that any new Pay and Display machine can track the outstanding value of Smart Cards. The Pay and Display procurement process requires Council approval to proceed. A report seeking this approval will be presented to Council in Q2 2009 with expected implementation in Q1 2010 if approved.	Q1 2010	December 2009: In Progress. City Council approved the procurement of Pay and Display technology in December 2009 and implementation is scheduled to start in April 2010 (per the report to Council -http://www.ottawa.ca/calendar/ottawa/citycouncil/trc/2009/12-02/ACS2009-COS-PWS-0031.htm). Implementation will include the transition to a new parking Smart Card program that will have the capacity to track the outstanding value of Smart Cards. June 2009: A new parking card program will be rolled out once a successful proponent is selected from the Pay and Display procurement. The City has required that the contractor be able to track the outstanding values of the Smart Cards (per a report to Council on April 22, 2009 regarding the procurement). Implementation of the new Smart Card program is expected to coincide with the widespread implementation of Pay and Display (Q1 2010).
9 9	That the City, as part of the Cash-in-Lieu Policy review currently underway, consider reverting to the original intended use of cash-in-lieu funds generated (i.e., being used only for the provision of parking spaces) ideally in the same area as applicant property.	Management agrees with the recommendation. The consideration of 'reverting to the original intended use of cash-in-lieu funds generated' will form part of the report to Committee and Council as part of the Cash-in-Lieu Policy review currently underway in the Planning branch. Parking Operations will play a key role in the review of the Cash-in-Lieu Policy. Timelines for the Policy review are as follows: · Consultation with stakeholders Q1 2009 · Report on options to Planning and Environment Committee (PEC) and Council for identification of preferred option Q2 2009 · Consultation on preferred option Q2 2009 · Report to PEC and Council on results of consultation, including implementation strategy and financial implications Q3 2009	Q3 2009	December 2009: In Progress. Following additional public consultation, the report is now expected to go to PEC and Council in Q1 2010. June 2009: The report to PEC and Council (from Planning and Growth Management Department) is expected to go forward in Q3 2009.
10	That Traffic and Parking Operations Branch re-evaluate Parking Operations Unit current inventory of surface lots with the view towards divesting of surface lots which do not satisfactorily assist in meeting Council approved desired goals.	Management agrees with this recommendation. A review of the inventory of surface lots will be initiated upon the completion of the Parking Management Strategy, which is scheduled to be presented to Council for approval in Q2 2009. The evaluation of any particular surface lot requires a comprehensive local area study to evaluate the short, medium and long-term parking supply and demand scenarios. The areas where surface lots exist will be assessed on this basis and a determination will be made with respect to their viability relative to Council approved desired goals.		December 2009: In Progress. The first two Local Area Parking Studies (LAPS) studies for the ByWard Market and Downtown Rideau areas are well underway, and will now be substantially completed by the end of Q2 2010. While there are no off-street surface lots captured in these particular studies, subsequent studies will investigate potential to divest surface lots that do not satisfactorily assist in meeting Council approved desired goals. This will be an ongoing process. June 2009: City Council approved the Municipal Parking Management Strategy (MPMS) and the associated workplan on April 22, 2009. Within that strategy, there are tools and the direction needed to move forward and address this issue. Parking is presently establishing a list of areas to study and a screening process to assist with prioritization. As areas are studied, both on-street and off-street parking will be assessed, and should there be business case to divest a property, it will be determined at that stage. The MPMS provides for a budget to conduct two Local Area Parking Studies per year. The first two will be concluded by the end of Q1 2010.
11	That Traffic and Parking Operations Branch re-evaluate Parking Operations Unit current inventory of on-street parking, including On-street Residential Permits, to ensure it complies with the new Parking Management Strategy, once developed.	Management agrees with this recommendation. A review of on-street parking, by area, will be undertaken upon the completion of the Parking Management Strategy, which is scheduled to be presented to Council for approval in Q2 2009.	Q2 2009	December 2009: In Progress. The first two LAPS studies are well underway, and will now be substantially completed by the end of Q2 2010. These will assess on-street parking requirements for the ByWard Market and Downtown Rideau areas. The timing of the completion of these studies has been impacted by the 2010 budget process, which is expected to conclude in early February 2010. June 2009: City Council approved the Municipal Parking Management Strategy (MPMS) and the associated workplan on April 22, 2009. Within that strategy, there are tools and the direction needed to move forward and address this issue. Parking is presently establishing a list of areas to study and a screening process to assist with prioritization. As areas are studied, both on-street and off-street parking will be assessed, and should there be business case to divest a property, it will be determined at that stage. The MPMS provides for a budget to conduct two Local Area Parking Studies per year. The first two will be concluded by the end of Q1 2010. Staff will undertake a separate review of the On-Street Residential Permit Program to ensure that the distribution of zones and permits is consistent with the parking objectives set out in the MPMS.
14 14	That Traffic and Parking Operations Branch work with their FSU, once a decision is made as to how to proceed with the use of P&D machines, to develop standard monthly reports to ensure they are managing the operations effectively and to ensure that any contracted work meets contractual obligations.	Management agrees with this recommendation. Upon the conclusion of the procurement process for Pay and Display machines, appropriate processes and reports will be established to enable the City to properly monitor the performance of the system as well as the contractual obligations of the successful proponent. This action will coincide with the expected implementation of the Pay and Display machines in Q1 2010.	Q1 2010	December 2009: In Progress. City Council approved the procurement of Pay and Display technology in December 2009 and implementation is scheduled to start in April 2010 (per the report to Council – http://www.ottawa.ca/calendar/ottawa/citycouncil/trc/2009/12-02/ACS2009-COS-PWS-0031.htm). The identification of reporting requirements has now started and these will be in place to coincide with the start of implementation. June 2009: The procurement process is expected to conclude in Q3 2009 and the appropriate processes and reports are expected to be in place to coincide with the initiation of the new Parking Operation System in Q1 2010.
16	That Traffic and Parking Operations Branch develop operational protocols and best practices to which they will aspire and against which they will be measured. This document, approved by Council, should include various Performance Measurement outcomes against which the Unit’s performance can be measured and published.	Management agrees with this recommendation. Parking Operations currently follows core policies and procedures that guide activities and maintenance schedules in order to reduce downtime for parking meters, pay and display machines, pay on foot machines and other parking equipment. There are also programmed maintenance schedules for parking structures and lots. Presently, a Performance Measurement Framework is being developed within Traffic and Parking Operations that will review service-specific outcomes as well as the establishment of performance measures and targets. It is anticipated that this initiative will be finalized and implemented by Q3 2009. This will be presented to Council as part of the Strategic Branch Review in 2010. Also to be undertaken is the development of an Operation Protocol and Best Practices document that will amalgamate existing operational procedures into one overall guiding document. This document will also be completed by Q3 2009.	Q3 2009	December 2009: In Progress. Work is ongoing to develop a Performance Measurement Framework and an Operational Protocol and Best Practises document. Both remain on target for completion by the end of Q1 2010. June 2009: Completion of a performance measurement framework for Parking Operations, Maintenance and Development and the Operational Protocol and Best Practices document is now anticipated for Q1 2010.