1. QUARTERLY PERFORMANCE REPORT TO COUNCIL, q2: APRIL 1 TO JUNE 30, 2010

rapport TRIMESTRIEL SUR LE rendement présenté au conseil POUR LE 2^E TRIMESTRE, du 1^ER AVRIL AU 30 JUIN 2010

COMMITTEE RECOMMENDATION

That Council receive the report for information.

Recommandation du ComitÉ

Que le Conseil prenne connaissance de ce rapport.

DOCUMENTATION

1. Deputy City Manager's report, City Operations dated 17 August 2010 (ACS2010-COS-ODP-0012).

2. Draft Minute Extract of the Transit Committee dated August 30, 2010, to be distributed prior to council.

Report to/Rapport au :

Corporate Services and Economic Development Committee

Comité des services organisationnels et du développement économique

and Council / et au Conseil

17 August 2010 / le 17 août 2010

Submitted by/Soumis par :

Steve Kanellakos, Deputy City Manager/Directeur municipal adjoint,

City Operations/Opérations municipales

Contact Person/Personne-ressource : Donna Gray, Director/directrice

Organizational Development and Performance/Service du développement et du rendement organisationnels

613‑580‑2424, ext./poste 25684

City Wide

Ref N°: ACS2010-COS-ODP-0012

SUBJECT:

QUARTERLY PERFORMANCE REPORT TO COUNCIL, q2: APRIL 1 TO JUNE 30, 2010

OBJET :

rapport TRIMESTRIEL SUR LE rendement présenté au conseil POUR LE 2^E TRIMESTRE, du 1^ER AVRIL AU 30 JUIN 2010

REPORT RECOMMENDATIONS

1. That the Corporate Services and Economic Development Committee receive the attached report and refer it for review and discussion at the following standing committee meetings:

· Community and Protective Services Committee – August 19, 2010

· Planning and Environment Committee – August 24, 2010

· Transit Committee – August 30, 2010

· Transportation Committee – September 1, 2010

2. That Council receive the report for information on September 8, 2010 once it has been reviewed by standing committees.

RecommandationS du rapport

1. Que le Comité des services organisationnels et du développement économique prenne connaissance du rapport ci-joint et le soumette pour examen et discussion aux prochaines réunions des comités permanents :

· Comité des services communautaires et de protection – le 19 août 2010

· Comité de l’urbanisme et de l’environnement – le 24 août 2010

· Comité du transport en commun – le 30 août 2010

· Comité des transports– le 1 septembre 2010

2. Que le Conseil prenne connaissance du rapport le 8 septembre 2010, une fois qu’il aura été examiné par les comités permanents.

DISCUSSION

The Quarterly Performance Report to Council is an important component of the City’s accountability framework. Accountability is fundamental to good governance.

This Quarterly Performance Report to Council Q2: April 1 to June 30, 2010 provides measures from a broad cross-section of service areas to the public. This report provides information on how the City is performing relative to its established standards, as well as information on changes in performance over time. The Quarterly Performance Report includes:

• Outcome measures (e.g., percentage of waste diverted from landfill);
• Service measures (e.g., calls for service requests and call volumes);
• Output measures (e.g., the number of food premise inspections);
• Efficiency measures (e.g., cost per lane kilometre for road maintenance); and,
• Customer service measures (e.g., on-time transit service performance).

This is the seventeenth Quarterly Performance Report to Council and covers the reporting period
between April 1 and June 30, 2010. It provides performance measures for services within the following service areas:

• Transit Services
• Solid Waste Operations
• Planning
• Building Code Services
• Ottawa Police Service
• Community and Social Services – Employment and Financial Assistance
• Fire Services
• Social Housing and Shelter Management
• Parks, Recreation and Cultural Services
• By-Law and Regulatory Services
• Ottawa Public Health
• Ottawa Paramedic Service
• Ottawa Public Library
• Fleet Services
• Communications and Customer Service
• Road and Traffic Operations and Maintenance
• Transportation Planning
• Infrastructure Services

RURAL IMPLICATIONS

There are no specific rural implications associated with this report.

CONSULTATION

No specific public consultations were undertaken in the production of the report.

LEGAL/RISK MANAGEMENT IMPLICATIONS

There are no legal/risk management implications associated with this Report.

FINANCIAL IMPLICATIONS

There are no financial implications.

SUPPORTING DOCUMENTATION

Document 1: Quarterly Performance Report to Council Q2: April 1 – June 30, 2010 (Previously distributed and held on file.)

DISPOSITION

The Quarterly Performance Report to Council will be made available to citizens electronically in PDF and HTML formats on our Web site (ottawa.ca), and in printed format upon request.