City of Ottawa - At Your Service

Frequently Asked Questions

Through this search tool you can access service information provided by the City. Our goal is to provide easy access to City services as well as consistent, uniform and accountable response to citizens' service requests. The Contact Centre is open Monday through Friday, 7 a.m. to 7 p.m. Only urgent calls such as broken water mains, traffic lights not functioning, or by-law services such as noise complaints, parking enforcement or animal control services will be accepted outside of business hours.

General Inquiries: 3-1-1 (613-580-2400)
Toll-Free: 866-261-9799
TTY: 613-580-2401

To begin, simply choose the appropriate search field or enter a keyword and "search". The option is also available to view all services.

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Common Requests:

Found 6 Results.

Situation	Solutions
You require a new or replacement blue or black box.	If you are a new resident, call 3-1-1 for information on how to obtain your recycling boxes. If you need to replace a damaged recycling box, you can exchange it at no cost at many Rona and Home Hardware stores. Call 3-1-1 for information. Additional recycling boxes can be purchased at many Rona and Home Hardware stores - call in advance to inquire about supply and cost. Find out more
How do I obtain information on my property taxes?	Check the links for the Residential Property Tax Estimator and the Residential Assessment Impact Estimator. These links will provide property owners with an estimate of their property taxes. For further information please call 613-580-2444. Find out more
Where are the City of Ottawa Client Service Centres?	There are seven client service centres located throughout the City. The Government Services Centre is located at City Hall and provides one-stop services for all three levels of government. Check the link for locations. Find out more
How do I register for a recreation program?	You can register online using the 123Go registration system, you can also register using our touch-tone telephone registration system at 613-580-2588 or in person at your local recreation facility or Client Service Centre during regular hours of operation. The Help section of 123Go Register can provide answers to many frequently asked questions. Find out more
Where can I pay my parking ticket?	Parking tickets can be paid online, by phone, by mail or in person at any of the client service centres. Please check the link for details. Find out more
What is the population of Ottawa?	The population of the City of Ottawa is 877,300. Please see the following link for more quick facts: Find out more

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