Business Ambassador Service for Food Establishments


Chefs in a kitchen cookingAre you planning to open a restaurant, bakery, café, butcher shop or another type of food establishment? If so, the City of Ottawa has resources to assist business owners who are starting to plan and operate a new food establishment business.

Business Ambassador Service

The Business Information Officer (BIO) is your single point of contact with the City to get all the information you need to apply for the required licences and permits for your new food establishment!

Specifically, the BIO can help you:

  • Apply for applicable licences and permits and follow up as required
  • Outline estimated time and costs
  • Create a personalized roadmap for your new food establishment
  • Connect you with the proper City departments throughout the process

Want to meet with the BIO? Book an appointment to meet with the BIO in person by completing a short online questionnaire. The BIO can meet you at any one of ServiceOttawa Client Service Centres.

Want to learn more about the Business Ambassador Service? E-mail the BIO at

Online Permit and Licence Application Tool for New Food Establishments

Check out the Food Premises Application tool available on My ServiceOttawa to find out what business licences and permits are required to operate a new food establishment in the City of Ottawa.

You can use the application tool to submit and pay for many food establishment permit and licence applications online using Mastercard, VISA, American Express, Interac Online or Visa Debit.