Accessibility Services

Accessibility Commitment

As outlined in its Accessibility Policy, the City of Ottawa is committed to providing equal treatment to people with disabilities with respect to the use and benefit of City services, programs, goods, facilities and information.

This commitment extends to residents, visitors and employees with visible or non-visible disabilities.

Accessibility Plans

The City of Ottawa 2016-2020 Municipal Accessibility Plan outlines the City’s plan in meeting its legislated obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), and further outlines the commitment to additional initiatives to further advance accessibility in City services, programs, facilities and infrastructure.

Progress report updates are provided on an annual basis to Council.

Feedback and disability-related service inquiries

Residents and visitors are invited to provide disability-related feedback on the accessibility of the goods, services and facilities they receive or use at the City of Ottawa.

They can also make service inquiries:

Complaints may also be made through the corporate complaints process.

Accessible Formats and Communication Supports

Should you require a communication support or information to be provided in an accessible format for City services, programs or documentation, please make the request to City staff directly, or consult the Accessible Formats and Communication Supports Procedure.

E-subscription and Public Consultations

Keep in touch with the Accessibility Office and get accessibility-related updates through Accessibility Spotlight, our low-traffic E-subscription newsletter.

Residents are invited to take part in public consultations. Please notify staff hosting the consultations, in advance; if you have any disability-related accommodation needs in order for you to participate fully.

Training – External Contractors and Volunteers

External contractors and other third parties doing business with the City have specific obligations under the AODA.

Persons who volunteer with the City must also be trained in their rights and responsibilities under the AODA through Volunteer Services.