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Policies, plans and supports

Accessibility commitment

As outlined in its Accessibility Policy, the City of Ottawa is committed to providing equal treatment to people with disabilities with respect to the use and benefit of City services, programs, goods, facilities and information.

This commitment extends to residents, visitors and employees with visible or non-visible disabilities.

Training – external contractors and volunteers

External contractors and other third parties doing business with the City have specific obligations under the AODA.

Persons who volunteer with the City must also be trained in their rights and responsibilities under the AODA through Volunteer Services.

eSubscription and public consultations

Keep in touch with the Accessibility Office and get accessibility-related updates through Accessibility Spotlight, our low-traffic E-subscription newsletter.

Residents are invited to take part in public consultations. Please notify staff hosting the consultations, in advance; if you have any disability-related accommodation needs in order for you to participate fully.

Feedback and disability-related service inquiries

Residents and visitors are invited to provide disability-related feedback on the accessibility of the goods, services and facilities they receive or use at the City of Ottawa.

They can also make service inquiries:

Complaints may also be made through the corporate complaints process.