Fraud and Waste Hotline

City Council initiated and approved a fraud policy in July 2005, including the establishment of a Fraud and Waste Hotline. This initiative demonstrates the City’s commitment to corporate accountability, transparency, responsibility, and sound and ethical operating practices.

The Fraud and Waste Hotline is a confidential and anonymous service that allows City employees and members of the general public to report suspected or witnessed cases of fraud or waste 24 hours a day, seven days a week. It does not apply to the Mayor or City Councillors or their political office staff, the Ottawa Police Services Board, the Board of Health for the City of Ottawa Public Health Unit and Ottawa Public Health, or the Ottawa Community Housing Corporation.

Activities that should be reported include, but are not limited to:

  • Forgery
  • Misappropriation, embezzlement or theft of funds, securities, supplies or any other asset
  • Irregularities in the handling or reporting of money transactions
  • Seeking or accepting anything of material value
  • Misuse of City property, equipment, materials, records or time
  • Unauthorized use of City property
  • Inappropriate manipulation or destruction of data
  • Misuse of City-owned hardware and software
  • Fraudulent claims of reimbursement of expenses
  • Fraud or waste or other inappropriate activities in violation of the Code of Conduct for City employees and the Responsible Computing Policy

The hotline is operated independently by a third party and is accessible by phone or Internet. You are not required to provide your name or any other personal information when submitting a report of suspected fraud or waste.

The Auditor General reviews each reported case and, if necessary, launches an investigation. Every report that is submitted is given a tracking number and a password, so you can follow the progress of your case and see what action has been taken.

If you wish to report an incident of suspected fraud, waste or other inappropriate activity, you can contact the Fraud and Waste Hotline at https://www.ottawa.fraudwaste-fraudeabus.ca/ or 1-866-959-9309.

Who can use the Hotline

The Hotline is intended to be used by all City of Ottawa employees and members of the public. This Hotline does not apply to the Mayor or City Councillors or their political office staff, the Ottawa Police Services Board, the Board of Health for the City of Ottawa Public Health Unit and Ottawa Public Health, or the Ottawa Community Housing Corporation.

Confidential and anonymous

The Hotline is operated independently by a third party and is accessible by phone or Internet. You are not required to provide your name or any other personal information when submitting a report of suspected fraud or waste.

The Hotline empowers all City of Ottawa employees and members of the public to continue to help our City enjoy high levels of honesty and integrity.

Independently operated

The Hotline is not run by City of Ottawa staff. Information is collected by an independent company and passed on to the City’s Auditor General who reviews each case and investigates when appropriate.

Track your report

Each report submitted is given a tracking number and a password, so you can follow the progress of your case and see what action has been taken. This feature also makes it easy for you to submit more information.

What types of activities should be reported

Examples may include, but are not limited to, suspected cases of:

  • Forgery
  • Misappropriation, embezzlement or theft of funds, securities, or any other asset
  • Irregularities in the handling or reporting of money transactions
  • Seeking or accepting anything of material value
  • Misuse of City property, equipment, materials, records or time
  • Unauthorized use of City property
  • Inappropriate manipulation or destruction of data
  • Misuse of City-owned hardware and software
  • Fraudulent claims of reimbursement of expenses
  • Fraud or waste or other inappropriate activities in violation of the Code of Conduct for City of Ottawa employees and the Responsible Computing Policy

How to report an incident of suspected fraud, waste or other inappropriate activity

If you wish to report an incident of suspected fraud, waste or other inappropriate activity, please contact the Fraud and Waste Hotline at www.ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.

Strengthening our commitment to integrity

The Hotline is simply one part of our ongoing efforts to ensure all City employees and the public have a way to express their concerns. The City of Ottawa has a strong commitment to honesty and integrity. The Fraud and Waste Hotline helps us to strengthen this commitment.