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Office of the Auditor General

The Office of the Auditor General was established in September 2004 to replace the Audit and Consulting Services Branch. The Auditor General is independent of the City administration and reports to Council. The Auditor General is responsible for carrying out financial (excluding attestation of the City’s financial statements), compliance and performance audits of all programs, activities and functions of all City departments, agencies, boards and commissions and corporations and the offices of the Mayor and members of Council. The Auditor General is also responsible for the Fraud and Waste Hotline, which is available for use by City employees and members of the public.

Audit reports and Report on the Fraud and Waste Hotline

Consultant information

Consultants are used to help the Office of the Auditor General carry out its mandate. To establish a list of qualified candidates, a Request for Standing Offer (RFSO) was issued by the City’s Supply Branch and advertised on MERX on January 30, 2015. The RFSO closed on February 23, 2015. An evaluation team consisting of City staff and facilitated by the Supply Branch evaluated the written submissions using the evaluation criteria stipulated in the RFSO document.

The period of the current contract will run to February 28, 2018.

Find out more about the City’s Ethical Purchasing Policy.

Fraud and Waste Hotline

City Council initiated and approved a fraud policy in July 2005, including the establishment of a Fraud and Waste Hotline. This initiative demonstrates the City’s commitment to corporate accountability, transparency, responsibility, and sound and ethical operating practices.

The Fraud and Waste Hotline is a confidential and anonymous service that allows City employees and members of the general public to report suspected or witnessed cases of fraud or waste 24 hours a day, seven days a week. It does not apply to the Mayor or City Councillors or their political office staff, the Ottawa Police Services Board, the Board of Health for the City of Ottawa Public Health Unit and Ottawa Public Health, or the Ottawa Community Housing Corporation.

Activities that should be reported include, but are not limited to:

  • Forgery
  • Misappropriation, embezzlement or theft of funds, securities, supplies or any other asset
  • Irregularities in the handling or reporting of money transactions
  • Seeking or accepting anything of material value
  • Misuse of City property, equipment, materials, records or time
  • Unauthorized use of City property
  • Inappropriate manipulation or destruction of data
  • Misuse of City-owned hardware and software
  • Fraudulent claims of reimbursement of expenses
  • Fraud or waste or other inappropriate activities in violation of the Code of Conduct for City employees and the Responsible Computing Policy

The hotline is operated independently by a third party and is accessible by phone or Internet. You are not required to provide your name or any other personal information when submitting a report of suspected fraud or waste.

The Auditor General reviews each reported case and, if necessary, launches an investigation. Every report that is submitted is given a tracking number and a password, so you can follow the progress of your case and see what action has been taken.

If you wish to report an incident of suspected fraud, waste or other inappropriate activity, you can contact the Fraud and Waste Hotline at https://www.ottawa.fraudwaste-fraudeabus.ca/ or 1-866-959-9309.

Who can use the Hotline

The Hotline is intended to be used by all City of Ottawa employees and members of the public. This Hotline does not apply to the Mayor or City Councillors or their political office staff, the Ottawa Police Services Board, the Board of Health for the City of Ottawa Public Health Unit and Ottawa Public Health, or the Ottawa Community Housing Corporation.

Confidential and anonymous

The Hotline is operated independently by a third party and is accessible by phone or Internet. You are not required to provide your name or any other personal information when submitting a report of suspected fraud or waste.

The Hotline empowers all City of Ottawa employees and members of the public to continue to help our City enjoy high levels of honesty and integrity.

Independently operated

The Hotline is not run by City of Ottawa staff. Information is collected by an independent company and passed on to the City’s Auditor General who reviews each case and investigates when appropriate.

Track your report

Each report submitted is given a tracking number and a password, so you can follow the progress of your case and see what action has been taken. This feature also makes it easy for you to submit more information.

What types of activities should be reported

Examples may include, but are not limited to, suspected cases of:

  • Forgery
  • Misappropriation, embezzlement or theft of funds, securities, or any other asset
  • Irregularities in the handling or reporting of money transactions
  • Seeking or accepting anything of material value
  • Misuse of City property, equipment, materials, records or time
  • Unauthorized use of City property
  • Inappropriate manipulation or destruction of data
  • Misuse of City-owned hardware and software
  • Fraudulent claims of reimbursement of expenses
  • Fraud or waste or other inappropriate activities in violation of the Code of Conduct for City of Ottawa employees and the Responsible Computing Policy

How to report an incident of suspected fraud, waste or other inappropriate activity

If you wish to report an incident of suspected fraud, waste or other inappropriate activity, please contact the Fraud and Waste Hotline at www.ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.

Strengthening our commitment to integrity

The Hotline is simply one part of our ongoing efforts to ensure all City employees and the public have a way to express their concerns. The City of Ottawa has a strong commitment to honesty and integrity. The Fraud and Waste Hotline helps us to strengthen this commitment.

Auditor General and staff

Auditor General

Mr. Ken Hughes is the City of Ottawa’s second Auditor General.  His appointment was confirmed by Council in October 2013, for a 7-year term.

Mr. Hughes is a member of the Board of the Municipal Property Assessment Corporation (MPAC) and a member of their Audit and Finance Committee.  He is also the Past President of the Ontario Municipal Tax and Revenue Association (OMTRA).  He has been engaged in the fields of audit, fraud investigation and internal control review, municipal property taxation, finance and financial management, for more than 30 years.  Mr. Hughes has worked in public accounting, management consulting and taught in the areas of audit, internal control and finance in private industry and federal and municipal Government.

Mr. Hughes has earned a CMA, an MBA, a Bachelor of Commerce and is a Certified Fraud Examiner.

Staff

Ken Hughes, Auditor General
613-580-9602
oag@ottawa.ca

Lise Renaud, Sr. Executive Assistant
613-580-2424, ext. 25884
Lise.Renaud@ottawa.ca

Sonia Brennan, Deputy Auditor General
613-580-2424, ext. 14975
Sonia.Brennan@ottawa.ca

Louise Proulx, Senior Auditor
613-580-2424, ext. 14087
Louise.Proulx@ottawa.ca 

Ed Miner, Deputy Auditor General
613-580-2424, ext. 22740
Ed.Miner@ottawa.ca

Suzanne Bertrand, Senior Auditor
613-580-2424, ext. 13265
Suzanne.Bertrand@ottawa.ca

Janet Onyango, Auditor
613-580-2424, ext. 30091
Janet.Onyango@ottawa.ca

Margaret Sue, Auditor
613-580-2424, ext. 27671
Margaret.Sue@ottawa.ca

 

News releases

June 22, 2017 - Report on the Fraud and Waste Hotline [ PDF - 36.5 KB ]

December 1, 2016 - Annual report tabled at Audit Committee December 1, 2016

June 20, 2016 - Report on the Fraud and Waste Hotline [ PDF - 112 KB ]

June 15, 2015 - Report on the Fraud and Waste Hotline [ PDF - 209 KB] 

July 9, 2014 - Audit of Procurement Practices Related to the Separated Source Organics Contract

November 28, 2013 - 2012 Annual Report [ PDF - 230 KB ]

November 29, 2012 - 2011 Annual Report [ PDF - 77 KB ]

September 8, 2011 – 2010 Audit Reports  [ PDF - 199 KB ]

June 23, 2010 – 2010 Audit of the Procurement Process for the SmartBus Next Stop Announcement System and the SmartCard System [ PDF - 27 KB ]

June 23, 2010 – 2009 Audit Reports [ PDF - 110 KB ]

November 25, 2009 – 2008 Audit Reports [ PDF - 82 KB ]

November 25, 2009 – Interim Follow-Up of the 2008 Audit of the Parking Function [ PDF - 19 KB ]

November 25, 2009 – Audit of the Incremental Cost of the Transit Strike [ PDF - 26 KB ]

May 14, 2009 – City’s Fraud and Waste Hotline Now Open to the Public [ PDF - 17.2 KB ]

February 25, 2009 – 2008 Audit Reports – Volume 1 [ PDF - 45 KB ]

October 22, 2008 – Audit of the 2006 Sewage Spill [ PDF - 24 KB ]

October 22, 2008 – Audit of the City of Ottawa Water Rate [ PDF - 31 KB ]

June 11, 2008 – 2007 Annual Report [ PDF - 142 KB ]

April 28, 2008 – Audit of Ottawa Police Service Fleet [ PDF - 30 KB ]

May 9, 2007 – 2006 Annual Report [ PDF - 111 KB ]

May 2, 2006 – 2005 Annual Report [ PDF - 80 KB ]

Reports

30 November 2004 – Statute and Mandate, By-Law and 2005-2007 Audit Plan

Audit reports produced by the previous Audit and Consulting Services Branch can be found at the City Council & Committee Agenda & Minutes (search Audit Committee).