The Pre-authorized Debit Plans (PAD) offer you the convenience of having no worries about overdue payments and can help you avoid large lump-sum payments. Enrolment in the Plan is free and there are no service charges that apply.
Step One – Pay your current bill
Your tax account must be at a zero balance to qualify for this plan.
Step Two - Enrol
There are several ways to enrol:
- Log in to My ServiceOttawa, and follow the instructions.
- Open a writable PDF, fill in the appropriate information and send it to Revenue at firstname.lastname@example.org.
- Request hardcopy form in writing to City of Ottawa, Revenue Branch, 100 Constellation Drive, 4th Floor East, Ottawa ON (K2G 6J8), or fax to 613-580-2457. Please include your name and address.
- Contact us by phone at 613-580-2444, (Transactions will be recorded) (TTY 613-580-2401). Monday to Friday 8 a.m. to 4:30 p.m. (September to May) 8 a.m. to 4 p.m. (June to August) or by email at email@example.com.
Option 1: Monthly Payments
Select the day of the month for the withdrawal of your payments (the 1st, 8th, 15th, or 22nd). If no box is selected payments will be withdrawn on the 1st. If more than one box is selected, payments will be withdrawn on the first option checked.
Standard – Enrollment - registration must be by November 30: Withdrawals from January to October equivalent to 1/10th of the previous year's taxes from January to June and the balance of the current year's taxes (excluding supplementary billings) equally from July to October.
Late – Enrollment – registration must be by January 10: Withdrawals from February to October equivalent to 1/9th of the previous year's taxes from January to June and the balance of the current year's taxes (excluding supplementary billings) equally from July to October.
Mid-point – Enrollment – registration must be by April 15: Withdrawals from May to October equivalent to 1/6th of the previous year's taxes in May and June and the balance of the current year's taxes (excluding supplementary billings) equally from July to October.
Option 2: Amount due withdrawn on "Tax Due Date"
Standard – Enrollment - registration must be by November 30: The City of Ottawa will process a debit equivalent to the taxes as billed (excluding supplementary billings) on the due dates approved by Council.
Mid-point – Enrollment – registration must be by April 15: The City of Ottawa will process a debit equivalent to the taxes as billed (excluding supplementary billings) on the due dates approved by Council.
Step Three - Attach a void cheque
Attach an unsigned cheque marked "VOID" to your enrolment form.
Your void cheque must be for a valid chequing account at a Canadian financial institution. A line of credit or credit card cheque is not acceptable. If you do not have a void cheque, please submit a banking letter from your financial institution detailing your bank account information.
If you wish to have deductions withdrawn from an account that does not belong to one of the registered owners of the property, please submit a letter of undertaking from the financial institution.
Step Four - Send the form and void cheque to the City
Send us your enrolment form and void cheque by one of these methods:
Points to remember:
This authorization will not be required each year. However, every year, you will be notified of your new payment amounts for the following taxation year.
Your pre-authorized debit (PAD) plan is NOT transferable, if you acquire a new property, you must complete a new application form.
There is a service fee for all payments refused by your banking institution. Subscribers to the pre-authorized debit (PAD) plan, who have more than three refused payments in a year, will be removed from the plan. The balance of the taxes will become due on the regular due dates and subject to standard penalties and interest of 1.25% per month for any late payments.
Supplementary Tax Bills are not included in the plan
If you are enrolled in the City's pre-authorized debit (PAD) plan and receive a supplementary bill for improvements to your property, the terms and conditions of the plan require you to pay these tax charges separately by the due date stated on the bill.
Pre-authorized Payment Plan Questions
If I register in the pre-authorized debit (PAD) plan will I receive a tax bill?
Yes. All pre-authorized debit (PAD) plan subscribers will receive a tax bill. Monthly Plan subscribers will receive their final tax bill for their review and records between the months of June and July. Instalment Plan subscribers will receive a bill indicating the pre-authorized automatic withdrawal on the two due dates, the interim and the final.
How can I change my banking information or cancel the plan?
You can update your banking information, change the date of your withdrawal or cancel your pre-authorized debit (PAD) plan on-line, log in to My ServiceOttawa. Your account information will be updated in 9 days or by the effective date you selected.
Banking information can be updated and the plan can be cancelled by completing the "Request for change(s) - Pre-authorized Tax/Water and Sewers Accounts", however, 30 days notice is required prior to your next withdrawal date.
If I register for a preauthorized debit (PAD) plan through My ServiceOttawa, do I need to send a voided cheque?
No. If you have one or more accounts with us, and wish to have pre-authorized debit set up for all accounts, you can create an online profile and sign up online.
Points to remember:
If you move within the City of Ottawa, your pre-authorized account is NOT transferable. You must complete a new application form.
There is a fee for all payments not honoured by your banking institution. Customers on the PAD Plan with more than three dishonoured payments in a 12 month period will be removed from the plan. Any balance will become due and be subject to the interest rate of 1.25% per month.
Last updated: November 19, 2014
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