Your 2012 final property tax bill was mailed out between May 24 and May 30 with a payment due date of Thursday, June 21, 2012.
2012 Final Property Taxes pamphlet [ PDF - 151 KB ]
Your final property tax bill gives you a detailed breakdown of how your municipal property taxes will be spent.
Questions about property taxes?
Visit the Property Taxes section at ottawa.ca/taxes or contact us by:
Mail: City of Ottawa, Revenue Branch,
100 Constellation Drive, 4th Floor East
Nepean ON K2G 6J8
Phone: 613-580-2444 - TTY: 613-580-2401
Hours of operation:Weekdays, 8 am to 4:30 pm
(June to August, 8 am to 4 pm)
Please have your property address and the roll number listed on your bill handy when you contact us.
Understanding your property tax bill
Your property taxes are determined by:
- The assessment or value of your property, which is determined by the Municipal Property Assessment Corporation (MPAC), a not-for-profit corporation created by the Province of Ontario. All properties in Ontario are assessed and taxed based on a market value of January 1, 2008 that will be phased in over the tax years 2009 through 2012.
If you are awaiting the outcome of an assessment appeal or Request for Reconsideration, until the appeal process is finalized your property taxes must be paid in full as billed.
- The municipal tax rates on your property tax bill, controlled by City Council.
- The education rate, established by the Province
Additional or supplementary taxes
Additional or supplementary tax bills may be issued if:
- The property was not completely assessed at the time of preparation of the assessment rolls
- A new building has just reached completion or is now occupied
- A property has become taxable.
More information on supplementary taxes can be found on the City’s website at ottawa.ca/taxes.
Late payment penalty
Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act.
Questions about property assessment?
If you have questions about your assessment, contact MPAC by phone at 1-866-296-6722 or by fax at 1-866-297-6703 or visit their website at www.mpac.ca.
Changes to your tax bill
Kanata North Project (HDO)
Council has approved the burying of hydro lines along Kanata Avenue where overhead lines were planned, roughly from Goulbourn Forced Road to Richardson Side Road. These costs will be financed by all properties in Ward 4 over the next 10 years.
Payment distribution fee:
If you have moved or you have more than one property tax account, you must ensure all your tax accounts have been individually set up for internet/telephone banking or when making a payment at your financial institution. If a payment has to be transferred from one account to another, a $31 fee will be incurred.
Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $32 charge will apply.
Change in name: If you have recently purchased, transferred title or changed your name, there is a $39 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.
New account: If your property is new to the tax roll, you will incur a one-time $64 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.
Reminder notice: All tax accounts issued a Reminder Notice will be charged $6.15 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end.
Returned items: There is a $39 service fee for all items returned from your banking institution.
*2012 fee schedule stated. All fees are subject to annual review by Council.
Other important information
Mortgage companies, agencies or tenants
Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenant(s) or lessee(s) pay the taxes in accordance with the terms of the lease, forward the bill to them.
Change of ownership or mailing address
Send the bill to the new owner or return it to Revenue Branch, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges.
Tax Deferral Program
Payment of annual property taxes can be deferred for seniors and people with disabilities on low income. For more information visit the City’s website.
How to pay your tax bill
Pre-authorized Tax Payment (PTP)
The City’s Pre-authorized Tax Payment (PTP) plan provides three different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enrol in the plan. Please see the enclosed PTP application form for more details.
Electronic billing and payment online
If you would like to make your property tax payment electronically, you may also choose to receive and pay your tax bill free of charge electronically with epostTM or through your Internet banking service. To register, follow the detailed instructions at www.epost.ca or contact your financial institution.
Internet or telephone banking
Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit roll number shown on your tax bill. If this does not work, contact your bank’s help desk.
Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service.
Send your tax bill stub and payment to:
City of Ottawa, P.O. Box 4647, Station A
Toronto, ON M5W 0E7
- Do not fold, staple, stamp or write on payment stub
- Make cheque(s) payable to “City of Ottawa”
- Write your property tax roll number on the front of the cheque
- Cheques dated for due date or earlier are accepted
At any City of Ottawa Client Service Centre (CSC)
All CSC’s will be open on the tax due date regardless of the day that a particular Centre is normally open. For hours of operation refer to the list below: Information: 3-1-1 or 613-580-2400 (TTY: 613-580-2401)
Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to the due date. Payments that are deposited in these drop-off boxes after regular business hours on the due date will be processed as received on the next day, thus incurring a penalty charge of 1.25 per cent for late payment. Payment by cash, Interac, cheque, or money order will be accepted. Payment of your tax bill by credit card is not accepted.
City Hall* 110 Laurier Ave.West
Kanata* 580 Terry Fox Dr.
*Open weekdays from 8:30 am to 4:30 pm
Ben Franklin Place** 101 Centrepointe Dr.
Orléans** 255 Centrum Blvd.
**Open weekdays from 8:30 am to 4:30 pm
Metcalfe 8243 Victoria St.
(Open Tuesdays only from 8:30 am to 4:30 pm)
West Carleton 5670 Carp Rd.
(Open Wednesdays only from 8:30 am to 4:30 pm)
North Gower2155 Roger Stevens Dr.
(Open Thursdays only from 8:30 am to 4:30 pm)
Tax distribution by service
Your final tax bill now gives you a breakdown of how your tax dollars (net of grants and other sources of revenue) will be spent.
The provincial government sets the rates, which fund the education system in Ontario.
Provincially mandated programs:
Funds mandatory provincial social services programs such as: social assistance, childcare services, social housing, public health and long-term care, as well as the City’s share of assessment services provided by the Municipal Property Assessment Corporation.
Funds three Conservation Authorities (Rideau Valley, Mississippi Valley and South Nation) based on the City’s share of property assessment in each of the watershed areas. Programs include: watershed planning, conservation awareness and resource management.
Transit and Para-Transpo:
Funds public transit services based on your service delivery area. Operating costs are funded by a combination of user fees and property taxation.
Funds the Ottawa Police Services Board to provide residents with protection and enforcement services.
Represents costs associated with the repayment of borrowed funds along with funding of capital projects.
Funds fire prevention, suppression and rescue operations. The rate is set according to your service delivery area.
Roads and Traffic:
Funds the operation and maintenance of the city’s road network and traffic control systems.
Funds functions such as: City Council, City Manager’s Office, Financial Services, City Clerk, Legal, Information Technology, etc.
Parks, recreation and culture:
Funds recreational programs as well as maintenance of recreation facilities, parks and sports fields.
Garbage and recycling:
Funds recycling, waste diversion programs and maintenance of the City’s landfill, in addition to the solid waste fee for residential garbage collection and disposal, shown on the front of your bill.
Supports reader and collection services, and virtual services through multi-service points.
Funds the provision of pre-hospital emergency patient care.
Planning and development:
Funds the provision of planning services, which guide growth and regulate development, as well as the delivery of environmental and economic development programs.
Includes special charges such as Canterbury Community Centre and Kanata North Project where applicable.
For a full description of the City’s budget please visit http://ottawa.ca.
Residents can now receive their tax or water bill in an accessible format (electronic format (e-text), large print, or Braille)
The City of Ottawa is committed to making accessibility a part of everyday business. As part of the development of accessible format documents, our regular billing documents are now available in electronic format (e-text), large print or Braille. To request an accessible format of these documents, please contact the Revenue Branch at 613-580-2444 (TTY: 613-580-2401), or firstname.lastname@example.org.
City of Ottawa Fraud and Waste Hotline
The City of Ottawa has a convenient and confidential way for the public to report suspected cases of fraud, waste or other inappropriate activities. There are two ways to contact the Fraud and Waste Hotline:
http://www.ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.
The following codes describe the different levels of services provided to select areas.
CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
HDO – Kanata North Project
POL – Ottawa Police Service
RSS – Sewer Surcharge
SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T Urban Transit
TRA Rural Transit (extended bus service) + Para Transpo
TRB Para Transpo (rural areas receiving Para Transpo service only)
Tax class description codes
C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New Construction)
K – Large Industrial (New Construction)
L – Large Industrial
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New Construction)
Y – Office Bldg (New Construction)
Z – Shopping Ctre (New Construction
Type of property codes
T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development
School support services codes
EP – English Public
ES – English Separate
FP – French Public
FS – French Separate
N – No Support
Example: R T E P
(Tax Class) Residential
(School) English Public