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French Language Services Branch

About Us


French Language Services (FLS) Branch was created in May 2001 following the adoption of the Bilingualism Policy by City Council. FLS’ mandate is to work with the municipal government to ensure that the Bilingualism Policy is implemented. It works with City departments to ensure they proactively provide French language services to residents and employees. FLS also coordinates the City’s translation services.

Functions and services

FLS, in collaboration with Francophone community stakeholders:

  • Supports the municipal government in the proactive delivery of French language services
  • Provides guidance to City staff on the implementation of the Bilingualism Policy
  • Assists departments in developing, implementing and evaluating programs and services offered in French to residents and employees
  • Assists departments in adjusting their communications strategies to better reach the Francophone community
  • Receives and handles complaints pertaining to French language services
  • Supports the French Language Services Advisory Committee in fulfilling its mandate

Questions or comments about municipal services in French

For questions or comments pertaining to French language services at the City of Ottawa, please contact us:

Bilingualism Policy

On May 9, 2001, Ottawa City Council enacted the Bilingualism Policy, which reaffirms its commitment to offer services in English and French to both residents and staff. The Bilingualism Policy is based largely on that of the former City of Ottawa and is deemed to be both practical and flexible in its approach.

The Bilingualism Policy contains provisions governing several aspects of municipal activity, notably communications; the proactive delivery of services in both languages to residents and staff; work organization, including the designation of bilingual positions; language training; and cultural program management.

The declaration of principle sums up City Council’s general objective at the time the Bilingualism Policy was adopted. It states, among other things, that “the City of Ottawa recognizes both official languages as having the same rights, status and privileges.”

The Bilingualism Policy also provides for the implementation of a mechanism to investigate complaints from residents and staff pertaining to the availability and quality of services in both official languages. This task is the responsibility of French Language Services.

The branch itself is under the authority of the Office of the City Clerk and Solicitor, which is responsible for implementing the Policy.

Finally, the Policy stipulates that a standing advisory committee—the French Language Services Advisory Committee—should be set up “to advise the municipal administration and Council with regard to the implementation of the Policy on bilingualism.”


Municipal By law (2001-170)

Minutes of the Corporate Services & Economic Development Committee meeting of May 1, 2001

Minutes of the City Council meeting of May 9, 2001

Complaints regarding French language services

French Language Services (FLS), which reports to the Office of the City Clerk and Solicitor, is responsible for managing complaints regarding the quality of service delivery in French at the City of Ottawa.

By managing complaints regarding French language services, FLS is able to:

  • Assist City departments in improving the delivery of quality French language services to residents and staff
  • Better address the needs and concerns of residents and staff
  • Collaborate with departments to ensure they take the measures necessary to prevent the recurrence of issues

Who may lodge a complaint?

Residents or employees who feel that there was a lack in the delivery of services in French on the part of the City can submit a complaint.

How to lodge a complaint?

Follow this direct link to the online form for complaints regarding French Language Services.

Before submitting a complaint, please review the guidelines on complaints to the City.  The online form is also located within the Office of the City Clerk and Solicitor section. 

For additional information, please contact French Language Services at 613-580-2424, ext. 21000.

Annual Francophone events

A bit of history

When the village of Bytown was founded in 1826, the area already had a large Francophone population. Bytown became the city of Ottawa in 1855 and was named Canada’s capital in 1867.

The Francophone community made many significant contributions to the city’s creation. For example, The Ottawa Hospital was founded in 1860 by the Sisters of Charity, under Élisabeth Bruyère’s direction, and the University of Ottawa was founded by the Oblate Fathers.

Over the years, many other Francophone institutions and initiatives have emerged in a variety of fields, including education, economics, health, community social services, recreation, and arts and culture. Some examples include the Montfort Hospital; La Cité, Canada’s largest French-language college of applied arts and technology outside of Quebec; the Festival franco-ontarien (Franco-Ontarian festival); and the Francophone community radio station UniqueFM 94.5.

Let’s celebrate La Francophonie

French Language Services conducts two major events annually, the Rendez-vous francophone du maire (Mayor’s annual Francophone gathering) and Franco-Ontarian Day.

These events are two great opportunities to learn about and celebrate the many facets of this dynamic and vibrant community while helping to make Ottawa a great place to live. To be invited to upcoming Francophone events at City Hall and join the celebrations, subscribe to eSubcription.

Rendez-vous francophone annuel du maire

March – Rendez-vous francophone du maire

In recognition of the invaluable contributions and vitality of Ottawa’s Francophone community, once a year, Mayor Jim Watson welcomes community representatives and staff members during his annual Francophone breakfast.

Numerous celebrations are held during the month of March throughout the world as part of Les Rendez-vous de la Francophonie. For information on this year’s theme and to discover the host of local activities that are planned, visit Les Rendez-vous de la Francophonie’s website. In March, let’s celebrate the richness and vitality of Ottawa’s Francophone community! Watch the last edition.


September – Franco-Ontarian Day

Celebrate Franco-Ontarian Day on September 25th with over 611,500 Francophones in Ontario. Almost one quarter of Franco-Ontarians live right here in Ottawa! That’s Canada’s largest francophone community outside of Quebec.

The province officially named September 25th Franco-Ontarian Day in 2010. On this day we recognize and celebrate the contributions of the Francophone community to the development of Ontario’s culture, history, society, economy and political structure.

The Franco-Ontarian flag flew for the first time on September 25, 1975, at Laurentian University in Sudbury. It was designed by history professor Gaétan Gervais and political science student Michel Dupuis. The flag became the symbol of the Franco-Ontarian community and was officially recognized in 2001. Read the Franco-Ontarian Emblem Act, 2001 and watch the last edition of Franco-Ontarian Day at City Hall.

Did you know?

  • La Francophonie in Canada consists of nearly 9.5 million people who have chosen to live across the country, and Franco-Ontarians represent approximately 50% of Francophones in minority settings in Canada.
  • One fifth of Franco-Ontarians live in the Ottawa area.
  • Ottawa is the fourth largest city in Canada and the bedrock of the Francophonie in Ontario since its founding.
  • Ottawa has a vibrant French language culture: 16% of its population is Francophone, while nearly 40% say that they understand both official languages.
  • Ottawa's Francophone population is growing faster than its overall population. Between 2006 and 2011, the overall population increased by 8.8%; and the Francophone population increased by 10.3%.

French Language Services Advisory Committee


  • Manon Beaulieu
  • Stephanie Drisdelle
  • Raymond Fournier
  • Sonia Gaal
  • Paul Lalonde
  • Johanne Leroux
  • Stephen MacDonald
  • Jean-Louis Schryburt
  • Nathalie Vallières
  • Patrick Ladouceur (reserve)
  • Councillor liaison: Councillor Eli El-Chantiry


The mandate of the French Language Services Advisory Committee is to advise Ottawa City Council on issues that impact the application of the Bilingualism Policy to the City’s services, programs, policies and initiatives.


The French Language Services Advisory Committee is responsible for advising Ottawa City Council on issues pertaining to:

  • Policies, programs and service delivery in the area of official languages
  • The French Language Services Advisory Committee is a resource available to staff, providing input on matters being pursued to achieve Council’s strategic priorities.
  • Above all, the French Language Services Advisory Committee is responsible for ensuring that its activities align with and serve to complement City Council’s strategic priorities.


The French Language Services Advisory Committee is composed of seven (7) to eleven (11) resident members and one (1) member of City Council in a liaison capacity.

Reporting Relationship

The French Language Services Advisory Committee reports to City Council through the Finance and Economic Development Committee; however, it may also report to another standing committee, depending on the issue.


Joël Monfils, Coordinator

613-580-2424, ext. 26837