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Applying for jobs

How to apply for jobs online at the City of Ottawa

What is an online profile?

A profile is an online resume that is used to search and apply for City of Ottawa career opportunities. Your profile includes your:

  1. Personal data
  2. Education/Training
  3. Work/Volunteer experience
  4. Qualifications, including licenses, certifications, and language capabilities
  5. Additional information

Once you have created your profile, you can update it at any time.

 Why should I build a profile? 

  • Your online profile stores your information securely, saving you from having to fill in your resume details each time you want to apply for a position.
  • You may also check the status of the competitions you apply to and set up Career Alerts to receive e-mail notifications of new employment opportunities.

 Is my information safe? Who can access it? 

  • Yes, your information is safe. Only Human Resources and hiring managers are able to view information relevant to the job applications you submit using your profile.
  • You may also refer to the City of Ottawa's Privacy Statement.

 How long does it take to create a profile? 

  • It depends on how much information is being added. Generally, you will require at least 30 minutes to complete your profile.

 How do I create a profile? 

Visit the ‘Jobs with the City’ webpage on Ottawa.ca:

  • Click Search for Jobs. Select the job you want to apply to. Click Apply at the bottom of the page. Select Create a job profile.
  • Fill in the mandatory fields indicated by a red asterisk (*). Create a unique User Name and Password and click Create your Profile/Resume.
  • Once you register, you will enter the e-Recruitment tool.
  • Start building your online profile by clicking on the My Profile/Resume tab.

City of Ottawa employees can log in through Ozone or by following the ‘Jobs with the City’ link on Ottawa.ca and clicking Employee Access. Click Login under the City of Ottawa logo.

City Employees with a City Network ID:

  1. Choose password forgotten link.
  2. Enter your City Network ID or City email address and click request password. You will receive a temporary password in your e-mail.

Note: The Accessibility checkbox is for those who are visually impaired and have a screen reader installed.

City employees without a City Network ID:

If this is the first time you are logging into your profile, please contact the HR Service Centre at 613-580-2424, extension 47411.

  • The HR Service Centre hours are Monday to Friday, 7:30 a.m. to 4:30 p.m. Eastern Standard Time (EST).

Note: The Accessibility checkbox is for those who are visually impaired and have a screen reader installed.

When you log in for the first time, you will be prompted to change your password.

  • Note: Passwords are case sensitive.

Once logged in, begin building your online profile by completing all of the steps under the My Profile/Resume tab at the top left-hand corner of the screen.

  • Help documents are available for each step of creating your profile. Click on the ‘HELP’ link under the ‘Previous step’ button at the top of every screen.
  • Steps 1-5 of your profile will be used to assess your suitability for the position(s) that you apply to. Please ensure that you fill in these sections with as much detail as possible.

When adding or revising information in Steps 2-5, click Save before selecting Next Step, otherwise changes will not be saved.

When your profile is complete, select the Completed Profile/Resume radio button and click Finish.

  • If your profile is incomplete, select the Draft Profile/Resume radio button and click Finish. You may log back in and complete your profile at any time.

After creating your profile, you can apply to positions by clicking on the My Career Opportunities tab at the top left-hand corner of the screen.

Note: For your security, the e-Recruitment system will time out after 30 minutes of idle time and you will be required to refresh your screen. Please save your changes frequently.

 I already have a profile. How do I login?

Non-city employees can log in by visiting the ‘Jobs with the City’ webpage on Ottawa.ca and clicking Login / Manage profile.

City of Ottawa employees can log in through Ozone or by following the ‘Jobs with the City’ link on Ottawa.ca and clicking Employee access. Click Login under the City of Ottawa logo.

  1. Enter your user name and password
  • Note: If you have forgotten your password, click the forgotten password link and enter your user name or e-mail address. Your user name and a temporary password will be sent to the e-mail address used to create your profile.

Note: The Accessibility checkbox is for those who are visually impaired and have a screen reader installed.

When you log in for the first time, you will be prompted to change your password.

  • Note: Passwords are case sensitive.

Note: For your security, the e-Recruitment system will time out after 30 minutes of idle time and you will be required to refresh your screen. Please save your changes frequently.

 I forgot my password. What do I do? 

Visit the ‘Jobs with the City’ webpage on Ottawa.ca:

  • Click Login / Manage profile.
  • Click on the Password Forgotten link.
  • Enter your User Name or E-Mail address and click Request Password.
  • You will be automatically logged into your account.
  • A temporary password will be sent to your e-mail address. The next time you log in, you will be prompted to change your password.
    • Note: Passwords are case sensitive.

City of Ottawa employees can access the login page through Ozone or by following the ‘Jobs with the City’ link on Ottawa.ca and clicking Employee access. Click Login under the City of Ottawa logo.

  • Click on the Password Forgotten link.
  • Enter your User Name or e-mail address and click Request Password.
  • Your user name and a temporary password will be sent to the e-mail address used to create your profile. The next time you log in, you will be prompted to change your password.
    • Note: Passwords are case sensitive.

Note: For your security, the e-Recruitment system will lock you out of your account after six failed attempts. 

How do I change my password? 

Visit the ‘Jobs with the City’ webpage on Ottawa.ca:

  • Click Login / Manage profile.
  • Fill in the mandatory fields indicated by a red asterisk (*) (i.e. Enter your Username and Password).
  • Click on the Change Password link.
  • You will be prompted to enter your old password and new password.
    • Note: Passwords are case sensitive.
  • You will be automatically logged into your account.

City of Ottawa employees can access the login page through Ozone or by following the ‘Jobs with the City’ link on Ottawa.ca and clicking Employee access. Click Login under the City of Ottawa logo.

  • Fill in the mandatory fields indicated by a red asterisk (*) (i.e. Enter your Username and Password).
  • Click on the Change Password link.
  • You will be prompted to enter your old password and new password.
    • Note: Passwords are case sensitive.
  • You will be automatically logged into your account.

 How do I update my contact information?

 To change your contact information, log into your profile and click on the My Profile/Resume tab.

  • In the Personal Data section, select the field you wish to edit.
    • For internal candidates, information that is greyed out must be changed through the EmployeeInfo tab [Employee Self Service (ESS) portal] in Ozone, in the My Information section, using the ‘Update My Home Address’ link. If you do not have access to Ozone, please contact the HR Service Centre at 613-580-2424, extension 47411.
      • The HR Service Centre hours are Monday to Friday, 7:30 a.m. to 4:30 p.m. Eastern Standard Time (EST). You may also send an e-mail to HRServiceCentre@ottawa.ca.
  • Once you have finished editing your information, click Next step to save.

 How do I apply for a position?

 Once your Profile/Resume is complete, apply for jobs by:

  • Clicking the My Career Opportunities tab to view the ‘Career Search’ page.
    • To display all current employment opportunities, leave all search criteria and keywords blank and click Start, or narrow your search by using the specific search options.
    • Click on the title of the job posting that you are interested in viewing. A new window will open with the job poster.
    • To apply for the competition, click Apply and follow the instructions on the screen. Otherwise, close the window to return to the ’Career Search’ page.
  • Once you click Apply, the Application Form screen will open and lead you through the application process.
    • Help documents are available for each step of the application process. Click on the ‘HELP’ link under the ‘Previous step’ button at the top of every screen.
    • Steps 1-5 of your profile will be used to assess your suitability for the position(s) that you apply to. Please ensure that you fill in these sections with as much detail as possible.
    • When adding or revising information in Steps 2-5, click Save before selecting Next Step, otherwise changes will not be saved.
  • If you are not ready to submit your application, click Close at any time to create a ‘draft’ application. The window will close and return you to the ‘Career Search’ page.
  • If you are ready to apply, go to Step 9 (Review Application) and click Send Application. A confirmation e-mail will be sent to your e-mail address.
    • If you have not received a confirmation e-mail, you have not successfully applied for the position. Your application may be still in ‘draft’ status.
  • All applications are due by 11:59 p.m. Eastern Standard Time (EST) on the day the competition closes, as indicated on the job poster.
  • Note: Any changes to your profile/resume (i.e. Steps 1-6) will automatically update all of your applications, past and present. If you wish to make any changes to your application questionnaires or cover letter, you will need to withdraw and resubmit your application.

I can view the job poster but nothing happens when I click on ‘Apply’. What can I do? 

  • Please refer to the system requirements.
  • If you are using Internet Explorer, check the compatibility of your system:
    • Go to the Tools menu
      • Note: You may need to press Alt to see the menu bar.
    • Select Compatibility View Settings.
    • Click Add to display the page in Compatibility View.
  • Ensure pop-ups are enabled. Try using a different browser.
  • It is recommended that you use Internet Explorer (version 8 or higher), though you may also use Firefox, Safari, or Google Chrome.

I am unable to submit my application successfully. What do I do? 

Firstly, ensure the application date has not passed.

  • All applications are due by 11:59 p.m. Eastern Standard Time (EST) on the day the competition closes, as indicated on the job poster.

Secondly, ensure all mandatory fields of your application are completed, including questionnaires.

  • When logged into your profile, click on the My Applications tab.
  • Find the application you would like to submit. It will indicate ‘Draft’ in the Applicant Status column.
  • To select the application, click on the grey box to the left of the Job Posting name.
  • Click on Apply/Review Application.
  • A new window will open with the Application Form screen and lead you through the application process.
    • Help documents are available for each step of the application process. Click on the ‘HELP’ link under the ‘Previous step’ button at the top of every screen.
    • Steps 1-5 of your profile will be used to assess your suitability for the position(s) that you apply to. Please ensure that you fill in these sections with as much detail as possible.
    • When adding or revising information in Steps 2-5, click Save before selecting Next Step, otherwise changes will not be saved.
    • At Step 7 (Questionnaire), ensure all mandatory fields are completed/filled in. You are required to answer all questions indicated by the red asterisk (*).
      • Note: You may need to answer multiple questionnaires. They will appear as separate tabs at the top of the screen, and you will also see a link that indicates “Continue to Questionnaire ‘[Name of Questionnaire]’”.
  • At Step 9 (Review Application), click Send Application. A confirmation e-mail will be sent to your e-mail address.

How do I check my application status? 

A list of applications you have created can be found any time by:

  • Clicking the My Applications tab and reviewing the Applicant Status column.
    • ‘In Process’ indicates applications that you have submitted.
    • ‘Draft’ indicates applications that have not been submitted.
    • ‘Withdrawn’ indicates applications that have been withdrawn.
  • If you are the successful candidate, you will be notified of your job offer by e-mail. The e-mail will direct you to log into e-Recruitment, where the offer letter will be available under the My Job Offers tab. 

How do I submit an application that is in ‘draft’ status? 

  • When logged into your profile, click on the My Applications tab.
  • Find the application you would like to submit. It will indicate ‘Draft’ in the Applicant Status column.
  • To select the application, click on the grey box to the left of the Job Posting name.
  • Click on Apply/Review Application.
  • A new window will open with the Application Form screen and lead you through the application process.
    • Help documents are available for each step of the application process. Click on the ‘HELP’ link under the ‘Previous step’ button at the top of every screen.
    • Steps 1-5 of your profile will be used to assess your suitability for the position(s) that you apply to. Please ensure that you fill in these sections with as much detail as possible.
    • When adding or revising information in Steps 2-5, click Save before selecting Next Step, otherwise changes will not be saved.
  • At Step 9 (Review Application), click Send Application. A confirmation e-mail will be sent to your e-mail address.
  • All applications are due by 11:59 p.m. Eastern Standard Time (EST) on the day the competition closes, as indicated on the job poster.

 How do I make a change to my application after I have submitted it?

  • You can update your profile at any time by logging in and clicking on the My Profile/Resume tab.
  • Add, edit, or delete any information by selecting the appropriate section (for example, Work/Volunteer Experience).
  • Note: Any changes to your profile (i.e. Steps 1-6) will automatically update all of your applications, past and present.
    • If you wish to make any changes to your application questionnaires or cover letter, you will need to withdraw and resubmit your application by 11:59 p.m. Eastern Standard Time (EST) on the day the competition closes, as indicated on the job poster.
  • Note: For your security, the e-Recruitment system will time out after 30 minutes of idle time and you will be required to refresh your screen. Please save your changes frequently.

How do I withdraw my application? 

  • When logged into your profile, click on the My Applications tab.
  • Find the application you would like to withdraw. It will indicate ‘In Process’ in the Applicant Status column.
  • To select the application, click on the grey box to the left of the Job Posting name.
  • Click on Delete/Withdraw Application.
  • A message will pop up to confirm that you would like to permanently delete your application. Click Yes.
  • The application will disappear from your list.

What is a Career Alert?

  • A Career Alert sends you an e-mail notification any time a job that you may be interested in is posted.

How many Career Alerts can I create? 

  • There is no limit to the number of Career Alerts you can create.
  • After creating a Career Alert, you may select the frequency of the notifications that you receive (i.e. daily, weekly, or monthly). 

How long do my Career Alerts remain active? 

  • Your Career Alerts remain active until you deactivate or delete them.

 Can I modify my Career Alerts?

 You can modify each career alert at any time.

  • Log into your profile and click on the Career Alerts link directly under the My Career Opportunities tab.
  • To select the career alert, click on the grey box to the left of the Career Alert name. Click Edit.
  • Enter/select your search criteria and click Save as Career Alert.
  • A message will pop up to confirm that you would like to overwrite a career alert. Select the career alert you would like to overwrite and click Save

I no longer wish to receive Career Alerts. How can I stop these e-mail notifications?

  • You may deactivate your Career Alerts at any time.
    • Log into your profile and click on the Career Alerts link directly under the My Career Opportunities tab.
    • For the career alert you wish to stop, select the Inactive option from the drop-down list under the ‘Status’ column.
    • Deactivating a career alert will only stop the e-mail notifications, but it will still be saved for future use.
  • You may also delete a career alert permanently.?
    • To select the career alert, click on the grey box to the left of the Career Alert name. Click Delete.

How do I delete my account? 

  • When logged into your profile, click on the Delete Profile/Resume link directly under the My Profile/Resume tab, then click the Delete Registration button.
  • A message will pop up to confirm that you would like to permanently delete your registration. Click Yes.
  • City of Ottawa employees are unable to delete their account.
    • As an employee, your incomplete profile is automatically created and will remain active as long as you are with the City.
    • To ensure your information is current, please complete your profile and update it regularly when applying to competitions.

Frequently asked questions

What if I don’t have a computer at home or at work?

  • Computers with Internet access are more available and accessible than ever before. All of the Client Service Centres and the Ottawa Public Library branches are equipped with public computers with Internet access.

When does the City post positions?

  • Positions are posted Monday through Friday, excluding holidays.

What is the closing period for a job posting?

  • Applications for competitions are due before midnight on the day it closes, as indicated on the job poster.
    • For example, if the closing date is stated as Friday, applications must be submitted online by 11:59 p.m. Eastern Standard Time (EST) that day.
  • Late applications are not accepted.

How can you tell that I am a City of Ottawa employee when I apply?

  • If you logged in using your internal profile, your employee number and position details will be visible to Human Resources and hiring managers to identify you as a City employee.
  • If you logged in using your external profile, your employee number will not be tied to your profile. Please ensure the Work Experience section of your profile clearly indicates that you currently work for the City.

Can I apply for more than one position at a time?

  • You are encouraged to apply for any and all positions that you are interested in.
  • An individual application is required to be submitted for each job posting that you are applying to.

How am I notified if I am offered a position with the City?

  • If you have a profile in the e-Recruitment tool with a valid e-mail address, you will be notified by an e-mail, titled “Job Offer - City of Ottawa,” from careers@ottawa.ca.
    • Please ensure e-mails from this address do not go to your spam folder.
  • The e-mail will direct you to the ‘Jobs with the City’ webpage, where you will log into your profile. Once in your profile, details regarding your offer of employment will be outlined in an offer letter available in the My Job Offers tab. There will be no items listed if you have not been offered a position. If you do not have a profile in e-Recruitment, you will receive a letter of offer from the hiring manager.

Can I apply for a position past the application deadline?

  • The City of Ottawa does not accept late applications.
  • Applications for competitions are due before midnight [i.e. 11:59 p.m. Eastern Standard Time (EST)] on the day it closes, as indicated on the job poster. Those received after the closing date will not be considered.

What information is used to screen my application?

  • Applications are screened based on the information provided.
    • Steps 1-5 of your profile will be used to assess your suitability for the position(s) that you apply to. Please ensure that you fill in these sections with as much detail as possible.
    • In your application, you must clearly demonstrate how you meet the qualifications of the position (i.e. education, experience, and certification requirements), as set out on the job poster.
  • Applications for competitions are due before midnight [i.e. 11:59 p.m. Eastern Standard Time (EST)] on the day it closes, as indicated on the job poster. Those received after the closing date will not be considered.
  • We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

If I have a disability, will the City accommodate my needs?

  • Yes, please let us know if you require specific accommodations or arrangements. You do not need to disclose the nature of your disability. The City aims to hire the most qualified person for each position, and candidates may have different backgrounds and individual needs that need to be recognized, respected, and accommodated within the hiring process and the workplace.

How can I contact Human Resources?

  • For all inquiries, please contact the HR Service Centre at 613-580-2424, extension 47411.
    • The HR Service Centre hours are Monday to Friday, 7:30 a.m. to 4:30 p.m. Eastern Standard Time (EST).
    • You may also send an e-mail to HRServiceCentre@ottawa.ca.

Technical Questions (FAQ)

What are the system requirements?

  • From a PC, we recommend Internet Explorer (version 8 or higher), Firefox (version 2 or higher). If you use a browser that is not listed here (such as Google Chrome), you may experience navigational issues inside our application system.
  • From a MacIntosh computer, we recommend using Firefox (version 2 or higher). If you use a browser that is not listed here (such as Safari or Google Chrome), you may experience navigational issues inside our application system.
  • Ensure Adobe Reader 7.1 or higher is installed.
  • Ensure JavaScript is enabled.
  • Disable your pop-up blocker.
  • From a mobile phone, you may experience navigational issues inside our application system.

How do I enable pop-ups?

  • If you do not have pop-ups enabled on your browser, the site may not display correctly. To enable pop-ups, follow the steps for your internet browser below.
    • Internet Explorer
      • Select Tools from the menu
      • Select Pop-up Blocker
      • Select Pop-up Blocker Settings
      • Type www.ottawa.ca/careers in the box 'Address of website to allow' and click Add
      • Set the Blocking Level to ‘Medium: Block most automatic pop-ups’
      • Click Close
    • Firefox
      • Select Tools from the top menu
      • Select Options
      • Select the Web Features icon
      • Ensure ‘Block Pop-up Window’ is not checked
      • Click OK?

What if I forget/lose my password or get locked out?

  • Your account will lock after six failed logon attempts.
  • If you have lost or forgotten your password, you can request that a temporary password be sent to the e-mail address that you specified in your profile.
  • Click on the Password Forgotten link on the logon page.
  • Enter your User Name or E-mail address and click Request Password.

Instructions for creating an online job profile