City of Ottawa phone directory

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The listings for each of the following programs and services have been combined and grouped under keyword headings.

- A -

Accessibility
  • Accessibility Services 311
  • TTY Teletypewriter Users Only 613-580-2401

Agriculture
  • Livestock Valuation (claims for livestock losses) 311

Ambulance
  • Ottawa Paramedic Service 2465 Don Reid Dr
  • Administration (Non Emergency)
  • General Inquiries (Ottawa Paramedic Service - Non Emergency Only) 613-580-4771
  • Chief's Office (Ext 22612) 613-580-2424
  • Operations (Ext 29130) 613-580-2424
  • Technical Services (Ext 22389) 613-580-2424
  • Communications Centre (Dispatch) Administration Only (Ext 12634) 613-580-2424
  • Paramedic Media Relations (Ext 22483) 613-580-2424
  • Paramedic Public Access Defibrillator (PAD) (Ext 22452) 613-580-2424
  • Performance Management and Professional Standards (Ext 28982) 613-580-2424
  • Ambulance Dispatch Booking (Non Emergency) 613-739-1918

Animal Services
  • General Inquiries 311
  • Dead animal on road (pickup) 311
  • Royal Swan Program 311
  • Dog/Cat Bites, Enforcement, Registration 311
  • Animal Bites to Humans-Ottawa Public Health 613-580-6744
  • Or Ottawa Police 613-230-6211
  • Large Wild Animals Emergencies 613-230-6211
  • Or (If Life Threatening Emergency) 911
  • Livestock Valuation (claims for livestock losses) 311
  • Ottawa Humane Society
    • General Inquiries 613-725-3166
    • Emergencies 613-725-1532
    • Pet Lost and Found 613-725-9998
  • Wild Bird Care Centre 613-828-2849
  • Spay-Neuter Clinic 5-26 Concourse Gate 613-798-8970

Archives and Records
  • City of Ottawa Archives
    • Main Branch (Ext 13333) 613-580-2424
    • Rideau Township Branch 613-489-2926
    • Gloucester Township Branch 613-822-2076

Arenas and Ice Rinks
  • All Arena Bookings 613-580-2595
  • Public Skating Information Line 613-580-2666
    • Barbara Ann Scott (Pinecrest) 2250 Torquay 613-828-3118
    • Bell Centennial 50 Cassidy Rd 613-828-9629
    • Belltown Dome 2915 Haughton 613-828-3313
    • Bernard-Grandmaître (Vanier) 309 McArthur 613-744-8635
    • Blackburn Hamlet 200 Glen Park Dr 613-824-5197
    • Bob MacQuarrie Recreation Complex-Orléans(Elizabeth Manley InternationalRink & Roger Sénécal Arena) 1490 Youville Dr 613-824-0819
    • Brewer 151 Brewer Way 613-247-4917
    • Brian Kilrea (Canterbury) 2185 Arch 613-247-4863
    • Civic Centre, Lansdowne Park 1015 Bank 613-580-2429
    • Earl Armstrong 2020 Ogilvie Rd 613-746-7109
    • Elizabeth Manley Intl Rink (Bob MacQuarrie Rec Complex) 1490 Youville 613-824-0819
    • Fred G Barrett 3280 Leitrim Rd 613-822-2175
    • Goulbourn Recreation Complex 1500 Shea Rd 613-831-1169
    • J Alph Dulude 941 Clyde 613-798-1716
    • J B Potvin 813 Shefford Rd 613-741-1537
    • Jack Charron (Ext 33254) 10 McKitrick 613-580-2424
    • Jim Durrell 1265 Walkley 613-247-4811
    • Kanata Recreation Complex Arena, 100 Walter Baker Pl 613-836-3122
    • Manotick Arena and Community Hall 5572 Doctor Leach Dr 613-692-4772
    • McNabb 180 Percy 613-564-1070
    • Metcalfe Community Centre (Larry Robinson Arena) 2785 8th Line Rd Metcalfe 613-821-1237
    • Mlacak John G (Ext 33251) 2500 Campeau Dr 613-580-2424
    • Navan Memorial Arena 1295 Colonial Rd 613-835-2066
    • Nepean Sportsplex 1701 Woodroffe Av 613-580-2828
    • Stuart Holmes (Osgoode) 5660 Osgoode Main 613-826-2264
    • R J Kennedy 1115 Dunning 613-833-2375
    • Richmond Memorial 6095 Perth 613-838-5423
    • Ray Friel Recreation Complex 1585 Tenth Line Rd 613-830-2747
    • St-Laurent Complex 525 Côté 613-742-6767
    • Sandy Hill 60 Mann 613-564-1006
    • Stittsville Arena 10 Warner Colpitts 613-836-5941
    • Tom Brown 141 Bayview 613-798-8945
    • W Erskine Johnston 3832 Carp 613-839-3000
    • Walter Baker Sports Centre 100 Malvern Dr 613-580-2788

Arts, Culture and Heritage
  • AOE Arts Council Gallery 245 CentrumBl. 613-580-2767
  • Arts Development (Ext 14035) 613-580-2424
  • Public Art Program 613-244-4433
  • Art Acquisition Program 613-244-4434
  • Public Art Commissions 613-244-4429
  • Community Arts Program 613-244-4430
  • Arts Court Municipal Arts Centre 2 Daly Av. 613-564-7240
  • Atrium Gallery 101 Centrepointe Dr 613-596-5783
  • City Hall Art Gallery (Ext 28425) 110 Laurier Av W 613-580-2424
  • Centrepointe Theatre Gallery 101 Centrepointe Dr.(Penelope Kokkinos) 613-596-5783
  • Dust Evans Gallery 245 Centrum Bl 613-580-2763
  • Foyer Gallery (Ext 42226) 1701 Woodroffe Av 613-580-2424
  • Kanata Civic Art Gallery (Ext 33341) 2500 Campeau Dr 613-580-2424
  • Karsh-Masson Gallery (Ext 14167) 136 St Patrick 613-580-2424
  • Mural Program 311
  • Nepean Visual Arts Centre Studio Gallery (Ext 46652) 1701 Woodroffe Av. 613-580-2424
  • Nepean Creative Art Centre 11-35 Stafford. 613-596-5783
  • Nepean Visual Arts Centre (Ext 46652)1701 Woodroffe Av 613-580-2424
  • Ottawa School of Art and Gallery 35 George 613-241-7471
  • Ottawa School of Art - Orléans Campus Gallery 245 Centrum Bl 613-580-2765
  • Promenade Arteast 245 CentrumBl 613-580-2787
  • Shenkman Arts Centre 245 Centrum Blvd 613-580-2787
  • The Ottawa Art Gallery 2 Daly Av 613-233-8699
  • Trinity Art Gallery 245 Centrum Bl 613-580-2787
  • CULTURAL SERVICES AND FUNDING
    • Arts and Heritage Funding Programs (Ext 29404) 613-580-2424
    • Festivals and Fairs Funding (Ext 14038) 613-580-2424
    • Event Central Office (special events logistics) (Ext 14 613) 613-580-2424
    • Ottawa Book Award (Ext 29404) 613-580-2424
    • Karsh Award (Ext 29404) 613-580-2424
    • Doors Open Ottawa (Ext 30541) 613-580-2424
    • Heritage Property Designations 311

Auditor
  • OFFICE OF THE AUDITOR GENERAL (Municipal) 613-580-9602


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- B -

Building Code
  • Building Code Services, Building Permits, Building Code Inspections 311

Business
  • Economic Development and Innovation Department 311
  • Business Licensing 311
  • Event Central Office (special event logistics) (Ext 14 613) 613-580-2424
  • Economic Partner Agencies
  • Invest Ottawa 613-828-6274
  • Ottawa’s Countryside 613-791-4436
  • Ottawa Tourism 613-237-5150
  • Entrepreneurship Centre 613-828-6274

By-law Enforcement
  • Information, Complaints, Enforcement 311


[ top ]

- C -

Child Care
  • Child Care Information and Centralized Waiting List 613-248-3605
  • Child Care Subsidy 3-1-1
  • Children's Services Division 3-1-1
  • Municipal Home Child Care (Ext 24104) 613-580-2424
  • City Operated Child Care Centres:
    • Borden Farm Child Care Centre 170 Chesterton Dr 613-224-1411
    • Centre éducatif Beausoleil 333 York 613-789-1398
    • Centre éducatif Tournesol 194 McArthur Rd 613-745-2729
    • Centre éducatif Pinocchio 111 Sussex Dr 613-789-1027
    • Charmian Craven Child Care Centre 2071 Jasmine Cr 613-746-9286
    • Dr E Couture Child Care Centre 2185 Riverside Dr 613-731-2980
    • Elsie Stapleford Child Care Centre 1000 Teron Rd 613-592-5151
    • Esther By Child Care Centre 1550 Caldwell Av 613-729-3242
    • Fisher Heights School Age 1026 Baseline Rd 613-224-2472
    • Foster Farm Child Care Centre 1065 Ramsay Cr 613-829-8939
    • Huron Towers Child Care Centre 24 Capilano Drive 613-224-4878
    • St Luke's Child Care Centre 110 Laurier Av W 613-234-3617
    • Woodridge Court Child Care Centre 101-230 Woodridge Cr 613-820-3750
    • Woodroffe Child Care 235 Woodroffe Av 613-729-9890
    • Centre parascolaire Quatre Saisons 230 Jeanne Mance 613-741-1987

Clerk's Office
  • City Clerk's Office
    • General Information 311 or 613-580-2424
    • Office of Protocol (Ext 21521) 613-580-2424

Community Centres
  • Community Centres (Includes Recreation Centres, Halls and Fitness Facilities)
  • Albion Heatherington, 1560 Heatherington 613-247-4828
  • Alexander 960 Silver 613-798-8978
  • Alfred Taylor (North Gower RA) 2300 Community Way 613-489-3975
  • Aquaview Community Hall 318 AquaviewDr 613-580-2782
  • Bayshore Community Bldg 175 Woodridge Av 613-828-5100
  • Or (Ext 41555) 613-580-2424
  • Beacon Hill Community Hall 2130 Radford Crt 613-748-1771
  • Bearbrook Community Centre 8720 Russell Rd 613-580-2739
  • Beaverbrook 2 Beaverbrook Rd 613-599-4480
  • Bellevue 1475 Caldwell 613-798-8917
  • Blackburn Hamlet 190 Glen Park Dr 613-580-2782
  • Bob MacQuarrie Recreation Complex - Orléans 1490 Youville Dr 613-824-0819
  • Bridlewood (Ext 225) 63 Bluegrass Dr 613-271-0712
  • Canterbury 2185 Arch 613-247-4869
  • Carleton Heights 1665 Apeldoorn 613-226-2208
  • Carlington Gym 1520 Caldwell 613-798-8920
  • Carlsbad Springs 6020 8thLineRd 613-580-2782
  • Carp Memorial Hall (Ext 34487) 5739 Carp Rd 613-580-2424
  • Cavanagh (Ext 34487) 8930 Flewellyn Rd 613-580-2424
  • Charlie Conacher 30 Wessex Rd(Ext 41555) 613-580-2424
  • Churchill Senior's Centre 345 Richmond 613-798-8927
  • Constance/Buckhams Bay 262 Len Purcell Dr 613-832-1050
  • Craig Henry 135 Craig Henry Dr(Ext 41555) 613-580-2424
  • Cyrville Community Centre 4355 Halmont Dr 613-748-1771
  • Dalhousie Community Centre 755 Somerset W 613-564-1188
  • Dempsey 1895 Russell Rd 613-247-4846
  • Dick Brulé 170 Castlefrank 613-836-6340
  • Dovercourt 411 Dovercourt 613-798-8950
  • Eva James Memorial Community Centre65 Stonehaven Dr 613-271-0712
  • Fallingbrook Community Hall 679 Deancourt Cr 613-580-2782
  • Fisher Heights Child Care and Recreation Facility, 1026 Baseline Rd
    • Recreation (Ext 41555) 613-580-2424
    • Child Care 613-224-2472
  • Fisher Heights Community Place (Ext 41238) 31 Sutton Pl 613-580-2424
  • Fisher Park 250 Holland 613-798-8945
  • Fitzroy Harbour 100 Clifford Campbell 613-623-5241
  • Foster Farm 1065 Ramsay 613-828-2004
  • Fringewood (Bookings) (Ext 235) 14 Fringewood Dr 613-831-1169
  • Galetta 119 Darwin 613-623-4579
  • General Burns 86 Argue Dr (Ext 41555) 613-580-2424
  • Glebe 175 Third Av 613-564-1058
  • Glen Cairn C C (Bookings) 186 Morrena Dr 613-836-6340
  • Gloucester Senior Adult Centre 2020 Ogilvie Rd 613-749-1974
  • Gloucester South Senior Adult Centre 4550 Bank 613-822-0020
  • Goulbourn Recreation Complex 1500 Shea Rd 613-831-1169
  • Greely 1448 Meadow Dr 613-821-1010
  • Greenboro 363 Lorry Greenberg 613-580-2805
  • Harry Craig (Carsonby) (Ext 23489) 6045 Regional Rd 613-580-2424
  • Heron Road Community Centre 1480 Heron 613-247-4808
  • Heron Road Senior Centre 1480 Heron 613-247-4802
  • Hintonburg 1064 Wellington 613-798-8874
  • Hunt Club-Riverside 3320 Paul Anka 613-260-1299
  • Huntley 108 Juanita St 613-839-2959
  • Huntley Mess Hall 2240 Craig Side 613-839-2959
  • Inverness (Ext 41555) 76 Inverness Av 613-580-2424
  • J A Dulude 941 Clyde Av 613-798-1716
  • Jack Purcell 320 Jack Purcell Ln 613-564-1050
  • Jockvale Heritage Bldg (Ext 41555) 3131 Jockvale Rd 613-580-2424
  • Kanata Leisure Centre 70 Aird Pl 613-591-9283
  • Kanata Senior Centre 2500 Campeau Dr 613-599-4480
  • Kars Community Centre 1604 Rideau Valley Dr. 613-489-2524
  • Katimavik 64 Chimo Dr 613-599-4480
  • Kenmore (Bookings) (Ext 30230) 3242 Yorks Corners Rd 613-580-2424
  • Kinburn 3045 Kinburn Side Rd 613-832-2481
  • Larkin House (Ext 41555) 76 Larkin Dr 613-580-2424
  • Le Patro 40 Cobourg 613-789-7733
  • Leitrim Community Hall (Ext 29221) 3280 Leitrim Rd 613-580-2424
  • Lindenlea Community Centre 15 Rockcliffe Way 613-742-5011
  • Lions Community Centre 170 Castlefrank Rd 613-836-2657
  • Lynwood Community Bldg (Ext 41555) 7 Sycamore Dr 613-580-2424
  • Maki House 19 Leeming Dr 613-828-4422
  • Manordale Community Bldg (Ext 41555) 68 Knoxdale Rd 613-580-2424
  • Manotick 5572 Doctor Leach Dr(Ext 30230) 613-580-2424
  • Manor Park 100 Thornwood 613-741-4776
  • March Central (Ext 34487) 1030 Riddell Dr 613-580-2424
  • Marlborough 3048 Pierce Rd 613-489-3094
  • McNabb Recreation Centre 180 Percy 613-564-1070
  • Metcalfe (Ext 30230) 2785 8th Line Rd 613-580-2424
  • Michele Heights 2955 Michele 613-828-5100
  • Mlacak Centre (McNeil Hall) 2500 Campeau 613-599-4480
  • Munster 58 Dogwood Dr 613-838-3964
  • Navan Memorial Centre 1295 Colonial Rd 613-580-2739
  • Nepean Sailing Club 3259 Carling 613-829-6462
  • Nepean Sportsplex 1701 Woodroffe 613-580-2828
  • Nepean Senior Recreation Centre 1701 Woodroffe 613-580-2828
  • North Gower Bowling Alley 6548 Fourth Line. 613-489-3873
  • Notre-Dame-des-Champs 3659 Navan Rd 613-580-2782
  • Old Town Hall Community Centre 61 Main 613-564-1078
  • Old Town Hall Recreational Centre (Ext 34487) 821 March Rd 613-580-2424
  • Osgoode Centennial 5660 Main St(Ext 30230) 613-580-2424
  • Ottawa South 260 Sunnyside 613-247-4946
  • Overbrook 33 Quill 613-742-5147
  • Pierre Rocque 1257 Joseph Drouin Av 613-580-2739
  • Pinecrest Recreation Complex 2250 Torquay. 613-828-3118
  • Pineview Golf Course 1471 Blair 613-746-4301
  • Plant Recreation Centre 930 Somerset W 613-232-3000
  • Pretty St Community Centre (Ext 235) 2 Pretty 613-831-1169
  • Qualicum/Graham Park 25 Esquimault(Ext 41555) 613-580-2424
  • Queenswood Heights 1485 Duford 613-580-2782
  • R J Kennedy Community Hall 1115 Dunning Rd 613-580-2782
  • Ray Friel Complex 1585 Tenth Line Rd 613-830-2747
  • Richelieu-Vanier (Ext 28464) 300 Des Pères Blancs 613-580-2424
  • Richmond Memorial (Ext 235) 6095 Perth 613-831-1169
  • Rideauview Community Centre 4310 Shoreline Dr 613-822-7887
  • Rockcliffe Park Community Centre 360 Springfield Rd 613-842-8578
  • Ron Kolbus Lakeside Centre-Britannia Park 102 Greenview 613-828-4313
  • Routhier 172 Guigues 613-244-4470
  • Roy G Hobbs Community Hall Bookings 109 Larch 613-580-2739
  • St-Laurent Complex 525 Côté 613-742-6767
  • Sandy Hill 250 Somerset E 613-564-1062
  • Sarsfield 3585 Sarsfield Rd 613-580-2739
  • Sawmill Creek 3380 D'Aoust Av 613-521-4092
  • South Fallingbrook Community Centre 998 Valin St 613-824-0633
  • Southpointe 220 Stoneway Dr (Ext 41555) 613-580-2424
  • SS No 1  400 Goldridge 613-599-4480
  • Stittsville and District (Ext 235) 10 Warner-Colpitts 613-831-1169
  • Tanglewood Park Community Centre 31 Woodfield Dr 613-226-7800
  • Terry Fox Athletic Facility 2960 Riverside 613-247-4883
  • Tom Brown Hall 141 Bayview 613-798-8945
  • Trend-Arlington 50 Bellman Dr(Ext 41555) 613-580-2424
  • Corkery (formerly Upper Huntley) 3447 Old Almonte Rd 613-831-4474
  • Vars 5715 Rockdale Rd 613-580-2739
  • Vernon (Ext 30230) 7950 Lawrence St 613-580-2424
  • Walter Baker Sports Centre 100 Malvern 613-580-2788
  • West Carleton Community Complex 5670 Carp Rd 613-599-0177
  • Westcliffe Community Bldg (Ext 41555) 681 Seyton Dr 613-580-2424

Conservation Areas
  • CONSERVATION AUTHORITIES
    • Mississippi Valley Conservation Authority 4175 Hwy 511 Lanark 613-259-2421
    • Rideau Valley Conservation Authority 3889 Rideau Valley Dr Manotick 613-692-3571
    • Or Toll Free1 800 267-3504
    • South Nation Conservation Authority 15 Union Berwick Finch 613-984-2948
    • Or Toll Free1 877 984-2948

Courts
  • Provincial Offences Court 100 Constellation Cr 613-580-2665
  • Provincial Offences Collections Unit 613-580-2638
    • Toll Free 1-800-477-4195

Cycling
  • Information, Enforcement, Maps and Signs 311
  • Pathway Patrol 613-580-2854, press 1, then press 4
  • Cycling Education Programs 613-580-2854, press 1, then press 4
  • Active Living 613-580-2854, press 1, then press 5


[ top ]

- D -

Death
  • DEATH REGISTRATIONS
    • Pre-recorded detailed information 613-580-2410
  • Burial Permits 311

Drainage
  • Drains, Drainage Information 311


[ top ]

- E -

Economic Development
  • Economic Development and Innovation Department 311
  • Economic Partner Agencies
  • Invest Ottawa 613-828-6274
    • Ottawa’s Countryside 613-791-4436
    • Ottawa-Gatineau Film and Television Development Corporation 613-580-2745
    • Entrepreneurship Centre 613-828-6274
    • Ottawa Tourism 613-237-5150

Elections
  • Election Office 613-580-2660

Employment
  • EMPLOYMENT INQUIRIES
    • General 311
    • Employment Ontario Centre 370 Catherine (Ext 14372) 613-560-0618
    • Youth Zone Jeunesse 370 Catherine 613 580-9663
  • Employment Resource Areas - Partners for Jobs for Job Seekers and Employers 613-560-0616
  • ottawa.ca/partnersforjobs
  • Volunteer Info Line 613-580-2624

Environment
  • Anti-Litter 311
  • Cleaning the Capital 311
  • Environmental Assessments 311
  • Graffiti 311
  • Hazardous Waste, Industrial Waste (liquid) 311
  • Noxious Weeds Control 311
  • Odour in premises/vicinity 311
  • Septic Tanks, Sewage Treatment 311
  • Spills 311
  • Biosolids Information Line (Ext 23257) 613-580-2424
  • Water Information Line 311
  • Watershed Information 311


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- F -

Facilities
  • MEETING ROOMS AND COMMUNITY CENTRES
  • Ben Franklin Place (Ext 41216) 101 Centrepointe 613-580-2424
  • Lansdowne Park 1015 Bank
    • Facility Rentals 613-580-2429
    • Rentals (Turf, Ice, Sports Court) 613-580-2429
  • Shenkman Arts Centre (Ext 15930) 245 Centrum Bl 613-580-2424

Farmers' Market
  • ByWard Market, Parkdale, Seasonal 613-244-4410

Film and Television
  • Ottawa-Gatineau Film and Television Development Corporation- 613-580-2745

Financial Services
  • Inquiries311
  • Automated Water Meter Reading Service 613-580-2727
  • Accounts Payable (Ext 21323) 613-580-2424 E-mail: accountspayable@ottawa.ca
  • Budgets 311
  • Insurance Claims 613-580-2655
  • Tax, Water and Sewer Charge Inquiries 613-580-2444
  • ACCOUNTS RECEIVABLE
  • POA Collections 613-580-2638
  • Water Arrears Collections 613-580-2740
  • FUNDING
    • Arts and Heritage Funding Programs (Ext 29404) 613-580-2424
    • Heritage Grants for the Restoration of Designated Buildings (Ext 21586 & 13474) 613-580-2424
    • Community Environmental Projects Grant Program 311
    • Community Funding Division (Ext 25688) 613-580-2424
    • Festivals, Fairs and Special Events Funding Program (Ext 14038) 613-580-2424
    • Green Acres Rural Reforestation (Landowner Resource Centre) 613-692-3571
    • Protective Plumbing Grants 311
    • Rural Clean Water Grant Program(Landowner Resource Centre) 613-692-3571
    • Sewer Lateral Repairs 311

Fire
  • FIRE (EMERGENCY)911
    • Ottawa Fire Services 1445 Carling Av
      • Administration 613-580-2860
      • Fire Prevention Bureau open air fires (inquiries only) 613-580-2860
      • Public Education 1445 Carling 613-580-2658

Flooding
  • Basements/Sewers/Roads311

Freedom of Information
  • Municipal Freedom of Information and Protection of Privacy Act Core Office (Ext 21898) 613-580-2424

French Language Services
  • French Language Services (Ext 29410) 613-580-2424


[ top ]

- G -

Gardens and Conservatories
  • GARDEN PLOTS
  • Allotments 613-247-4846


[ top ]

- H -

Health
  • AIDS and Sexual Health Information Line
    • Information (local) (English) 613-563-2437
    • Information (local) (French) 613-563-7432
    • Toll Free (Ontario) (English)1 800 668-2437
    • Toll Free (Ontario) (French)1 800 267-7432
  • OTTAWA PUBLIC HEALTH INFORMATION 613-580-6744
    • TTY Teletypewriter Users Only 613-580-9656
    • Toll Free1 866 426-8885
    • General Inquiries
    • Medical Officer of Health Receptionist (Ext 15414) 613-580-6744
    • Animal Bites (Ext 23806) 613-580-6744
    • Beach Water Quality (Ext 13219) 613-580-6744
    • Business Health Line (Ext 24197) 613-580-6744
    • Communicable Diseases (Reporting) (Ext 24224) 613-580-6744
  • Reporting adverse events after hours311
  • Clinics
    • Dental Clinics
      • 40 Cobourg 613-580-9633
      • 2525 St-Laurent 613-580-9632
      • 400-1580 Merivale 613-580-9631
    • Environment, Health Protection & Outbreak Management (Ext 23806) 613-580-6744
    • Food-Premises Information (restaurants, poisoning, etc) (Ext 23806) 613-580-6744
    • Food Handlers Course Information (Ext 26160) 613-580-6744
    • Health Administration After Hours311
    • Needle Disposal/Glass Stems311
    • Nutrition Information Line 613-580-6744
    • Outbreak Reporting (Ext 26325) 613-580-6744
    • Public Health Nurse (Ext 28020) 613-580-6744
      • Adult Health
      • Early years 0-6 years
      • Healthy Babies Healthy Children
      • Immunization (Flu, Gr 7 Hep B Men C Grade 8 HPV)
      • Injury Prevention
      • Nutrition Information
      • Prenatal Classes
      • Seniors' Health
      • Tobacco Prevention, Protection and Cessation
      • General Health Information
      • Multilingual Health Line (Chinese, Arabic, Somali, Spanish and 
        Vietnamese) (Ext 28020) 613-580-6744
    • Private Well Inquiries (Ext 23806) 613-580-6744
    • Rabies (Animal Bites) (Ext 23806) 613-580-6744
    • School Health Intake Line 613-580-6744
    • School Immunization Program (Ext 24108) 613-580-6744
    • Sexual Health Centre 179 Clarence 613-234-4641
    • Site Harm Reduction Program (mobile service) 613-232-3232
    • West Nile Virus General Inquires (Ext 28020) 613-580-6744

Historic Sites
  • Heritage Property Designations (Ext 21586 & 13474) 613-580-2424

Housing
  • Emergency Housing 613-560-6000
    • After Hours311
  • Applications for rent-geared-to-income housing (The Registry) 613-526-2088
  • Homeless Line 613-580-2626
  • Long Term Care Homes
    • Carleton Lodge 55 Lodge Rd 613-825-3763
    • Centre d'Accueil Champlain 275 Perrier 613-746-3543
    • Garry J Armstrong Home 200 Island Lodge Rd 613-789-5100
    • Peter D Clark Centre 9 Meridian Pl 613-274-2671
  • Ottawa Community Housing
    • Administration Office 39 Auriga Dr 613-731-7223
    • West District Office 1485 Caldwell Av 613-729-3136
    • East District Office 380 Murray 613-789-4305
    • Central District Office 731 Chapel 613-564-1235
    • South District Office 1365 Bank 613-249-0458


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- I -

Inspections
  • Building Code Inspections311
  • Property Standards Inspections311
  • Temporary Encroachment (Ext 16000) 613-580-2424
  • Road Cuts (Ext 16000) 613-580-2424

Insurance


[ top ]

- L -

Lands and Buildings
  • REAL PROPERTY MANAGEMENT (MUNICIPAL PROPERTIES ONLY)
    • Building Maintenance, Repairs, Emergencies311
  • PROPERTY STANDARDS
    • Information, Service Requests311
  • REAL ESTATE PARTNERSHIPS AND DEVELOPMENT OFFICE
    • Leasing and Valuation311
    • Disposal and Environmental Remediation311
    • Land Acquisitions311
    • Realty Initiative and Development311
    • Corporate Realty Value Analysis311

Libraries
  • OTTAWA PUBLIC LIBRARY
    • www.BiblioOttawaLibrary.ca
    • Infoservice 613-580-2940
    • InfoService@BiblioOttawaLibrary.ca
    • Telephone Renewals (TeleCIRC), 613-580-2535
    • Interlibrary Loans, 613-580-2424 (Ext 32162)
    • Bookmobile, 613-580-2424 (Ext 32629)
    • Homebound Services, 613-580-2944
    • Kiosk, 3320 McCarthy, 613 580-2957
    • Talking Book Service, 613-580-2424 (Ext 32168)
  • OTTAWA PUBLIC LIBRARY BRANCHES
    • Alta Vista, 2516 Alta Vista 
    • Beaverbrook, 2500 Campeau 
    • Blackburn Hamlet, 199 Glen Park
    • Carlingwood, 281 Woodroffe
    • Carp, 3911 Carp
    • Centennial, 3870 Richmond
    • Constance Bay, 262 Len Purcell
    • Cumberland, 1599 Tenth Line
    • Elmvale Acres, 1910 St-Laurent
    • Emerald Plaza, 1547 Merivale
    • Fitzroy Harbour, 100 Clifford Campbell
    • Greely, 1448 Meadow
    • Greenboro, 363 Lorry Greenberg
    • Hazeldean, 50 Castlefrank
    • Main Library, 120 Metcalfe
    • Manotick, 5499 South River
    • Metcalfe, 2782 8th Line
    • Munster, 7749 Bleeks 
    • Nepean Centrepointe, 101 Centrepointe
    • North Gloucester, 2036 Ogilvie
    • North Gower, 6579 Fourth Line
    • Orléans, 1705 Orléans
    • Osgoode, 5630 Osgoode Main
    • Richmond, 6240 Perth
    • Rideau, 377 Rideau
    • Rockcliffe Park, 380 Springfield
    • Rosemount, 18 Rosemount
    • Ruth E Dickinson, 100 Malvern
    • St-Laurent, 515 Côté
    • Stittsville, 1637 Stittsville Main
    • Sunnyside, 1049 Bank
    • Vanier, 310 Pères Blancs
    • Vernon, 8682 Bank

Licences and Permits
  • Information311
  • Marriage (pre-recorded information 613-580-2410
  • PERMITS
    • Accessible Parking Permits c/o Ministry of Transportation1 800 387-3445
    • Building Permits311
    • Encroachments (Ext 16000) 613-580-2424
    • Open Air Fire Permits 613-580-2860
    • Parking Permits311
    • Patio Permits (Ext 16000) 613-580-2424
    • Pool Enclosure Permits311
    • Private Approach (Ext 16000) 613-580-2424
    • Road Cut Permits (Ext 16000) 613-580-2424
    • Sign Permits311
    • Septic Systems - c/o Rideau Valley Conservation Authority (EXT 1200) 613-692-3571
      • Toll Free1 800 267-3504

Long Term Care
  • Long Term Care Homes
    • Carleton Lodge 55 Lodge Rd 613-825-3763
    • Centre d'accueil Champlain 275 Perrier Vanier 613-746-3543
    • Garry J Armstrong Home 200 Island Lodge Rd 613-789-5100
    • Peter D Clark Centre 9 Meridian 613-274-2671

Lotteries
  • Bingo, Nevada, Raffle, Licenses311


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- M -

Marriage
  • Licences (pre-recorded detailed information) 613-580-2410
  • Civil Ceremonies and General Information311

Mayor's Office
  • City of Ottawa Office of the Mayor 613-580-2496
  • Fax 613-580-2509

Municipal Councillors
  • Councillor's Offices Reception 613-580-2493
    • Fax 613-580-2510
  • Ward 1 Orléans 613-580-2471
    • Fax 613-580-2511
  • Ward 2 Innes 613-580-2472
    • Fax 613-580-2512
  • Ward 3 Barrhaven 613-580-2473
    • Fax 613-580-2513
    • Ward Office (Ext 30320) 613-580-2424
    • Ward Fax 613-825-7706
  • Ward 4 Kanata North 613-580-2474
    • Fax 613-580-2514
  • Ward 5 West Carleton-March 613-580-2475
    • Fax 613-580-2515
    • Ward Office (Ext 32256) 613-580-2424
    • Ward Fax 613-580-2507
  • Ward 6 Stittsville-Kanata West 613-580-2476
    • Fax 613-580-2516
  • Ward 7 Bay 613-580-2477
    • Fax 613-580-2517
  • Ward 8 College 613-580-2478
    • Fax 613-580-2518
    • Ward Office 613-580-2685
    • Ward Fax 613-580-2686
  • Ward 9 Knoxdale-Merivale 613-580-2479
    • Fax 613-580-2519
  • Ward 10 Gloucester-Southgate 613-580-2480
    • Fax 613-580-2520
    • Ward Office (Ext 32661) 613-580-2424 Ward Office Fax 613-580-4755
  • Ward 11 Beacon Hill-Cyrville 613-580-2481
    • Fax 613-580-2521
  • Ward 12 Rideau-Vanier 613-580-2482
    • Fax 613-580-2522
  • Ward 13 Rideau-Rockcliffe 613-580-2483
    • Fax 613-580-2523
  • Ward 14 Somerset 613-580-2484
    • Fax 613-580-2524
  • Ward 15 Kitchissippi 613-580-2485
    • Fax 613-580-2525
  • Ward 16 River 613-580-2486
    • Fax 613-580-2526
  • Ward 17 Capital 613-580-2487
    • Fax 613-580-2527
  • Ward 18 Alta Vista 613-580-2488
    • Fax 613-580-2528
  • Ward 19 Cumberland 613-580-2489
    • Fax 613-580-2697
  • Ward 20 Osgoode 613-580-2490
    • Fax 613-580-2530
    • Ward Office (Ext 30228) 613-580-2424
    • Ward Fax 613-821-5510
  • Ward 21 Rideau-Goulbourn 613-580-2491
    • Fax 613-580-2531
  • Ward 22 Gloucester-South Nepean 613-580-2751
    • Fax 613-580-2761
    • Ward 23 Kanata South 613-580-2752
    • Fax 613-580-2762

Municipal Government Services
  • City Manager311
  • City Clerk's Office311
  • CLIENT SERVICES
    • Client Service Centres
    • City Hall 110 Laurier Av W
    • Ben Franklin Place 101 Centrepointe Dr
    • Kanata 580 Terry Fox Dr
    • West Carleton 5670 Carp
    • Metcalfe 8243 Victoria
    • North Gower 2155 Roger Stevens Dr
    • Orléans 255 Centrum Bl
    • Information (7am-7pm Monday to Saturday)311
    • Municipal Emergency Services (After hours & Weekends)311
    • Toll Free1 866 261-9799
    • TTY Teletypewriter Users Only 613-580-2401
    • Web: ottawa.ca
  • COMMITTEES OF COUNCIL
    • Information (pre-recorded) 613-580-2470
    • City Council (Ext 21837) 613-580-2424
    • Agriculture and Rural Affairs Committee (Ext 28821) 613-580-2424
    • Corporate Services and Economic Development Committee (Ext 28091) 613-580-2424
    • Community and Protective Services Committee (Ext 28821) 613-580-2424
    • Environment Committee (Ext 28934) 613-580-2424
    • Finance and Economic Development Committee (Ext 28091) 613-580-2424
    • Planning Committee (Ext 21359) 613-580-2424
    • Ottawa Transit Committee (Ext 20113) 613-580-2424
    • Transportation Committee (Ext 21624) 613-580-2424
    • Advisory Committees, Boards and Task Forces (Ext 28091) 613-580-2424
  • COMMISSIONER FOR TAKING OATHS/AFFIDAVITS
    • Information311
  • EVENT CENTRAL OFFICE (special event logistics) (Ext 14 613) 613-580-2424

Museums
  • Billings Estate National Historic Site 2100 Cabot 613-247-4830
  • Bytown Museum (Ottawa Locks) 1 Canal Lane 613-234-4570
  • Cumberland Heritage Village Museum 2940 Old Montreal Rd 613-833-3059
  • Diefenbunker, Canada's Cold War Museum 3911 Carp 613-839-0007
    • Toll Free1 800 409-1965
  • Goulbourn Museum 2064 Huntley Rd 613-831-2393
  • Nepean Museum 16 Rowley Av 613-723-7936
  • Osgoode Museum 7814 Lawrence Vernon 613-821-4062
  • Pinhey's Point Historic Site 270 Pinhey Point Rd 613-832-4347
  • Vanier Museopark (Ext 32001) 300 Des Pères Blancs Av 613-580-2424
  • Watson's Mill 5525 Dickinson Manotick 613-692-6455


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- O -

Official Languages
  • French Language Services (Ext 21536) 613-580-2424


[ top ]

- P -

Parking
  • Inquiries Concerning Parking Enforcement & Operations (Meters, Municipal Lots, Permits, Tickets)311
  • Accessible Parking Permits c/o Ministry of Transportation1 800 387-3445
  • Parking Tickets (Pay in Person)311
    • Hours of Operation and Locations311
  • Parking Tickets (Pay via Phone) 613-738-7719
  • Parking Tickets (Pay via Internet)
  • Web: ottawa.ca
  • Tour Bus Information 613-580-2679
  • TTY Teletypewriter Users Only 613-560-2401

Parks and Recreation
  • For Information and Bookings of the following Recreation Activities
    • Arenas, Parks, Sports Fields and Ball Diamond Bookings 613-580-2595
    • Terry Fox Athletic Facility 2960 Riverside Dr 613-247-4883
    • Mobile Stage Equipment (Ext 46200) 613-580-2424
    • Park Permits 613-580-2595
    • Special Needs Recreation Activities 613-580-2424
      • General Inquiries (Ext 29289) 613-580-2747
      • Direct line (no touch phone)
      • TTY/Teletypewriter users only 613-580-2401
  • Adopt-A-Park311
  • Beach Water Quality311
  • Beach Conditions (openings and closings)311
  • Beach Volleyball Leagues 613-580-2854
  • Camping
    • Ottawa Municipal Campground 411 Corkstown Rd
    • Seasonal Inquiries (May to October 613-828-6632
  • City Wide Sports 613-580-2854
  • Girls 'N Women and Sport 613-580-2854
  • GOLF
    • Pineview Golf Course 1471 Blair Rd
      • Administration and Information 613-746-4301
      • Pro Shop-Tee Off Times 613-746-4653
    • Kilborn Allotment Gardens 613-247-4846
    • Outdoor Rinks (seasonal) 613-580-2590
    • Program Registration (Automated) 613-580-2588
    • Public Skating Information Line 613-580-2666
    • Recreational Skating School 613-580-2596
    • Wading Pools (seasonal) 613-580-2590
    • French Leisure and Arts Programs311
    • Lansdowne Park
      • Administration 613-580-2429
      • Civic Centre Box Office (Ticketmaster) 613-755-1111
      • Facility Rentals 613-580-2429
      • Lost and Found (8 30-4 30) 613-580-2429
      • Rentals (Turf, Ice, Sports Court) 613-580-2429
      • Web: www.lansdownepark.ca 613-580-2429
    • Nepean National Equestrian Park 613-829-6925

Pesticides
  • PESTICIDES 613-724-4227

Planning and Land Use
  • Information, Site Plans, Severance, Zoning311
  • COMMITTEE OF ADJUSTMENT 613-580-2436
  • MAPS
    • Bus Route Maps 613-741-4390
    • City/Cycling/Truck/General Use Maps311
  • PLANNING
    • Heritage Alterations
    • Ontario Heritage Act permits 311
    • Heritage Grants for the Restoration of Designated Buildings 311
    • Heritage Property Designations 311
    • Ontario Architectural Conservation Awards Programme 311
  • Recreation Planning (Ext 24385) 613-580-2424

Police
  • Ottawa Police Service 613-236-1222
  • Police Services Board 613-560-1270

Pools
  • Pool Enclosure Permits311
  • Wading Pools (Seasonal) 613-580-2590
  • Indoor Pools
    • Bob MacQuarrie Recreation Complex-Orléans, 1490 Youville Dr 613-824-0819
    • Brewer 100 Brewer Way 613-247-4938
    • Canterbury 2185 Arch 613-247-4865
    • Champagne 321 King Edward 613-244-4402
    • Deborah Anne Kirwan 1300 Kitchener 613-247-4820
    • Dovercourt, 411 Dovercourt 613-798-8950
    • Goulbourn Recreation Complex 1500 Shea Rd 613-831-1169
    • Jack Purcell, 320 JackPurcell Ln 613-564-1027
    • Kanata Leisure Centre (Wave Pool), 70 Aird Pl 613-591-9283
    • Lowertown, 40 Cobourg 613-244-4406
    • Nepean Sportsplex, 1701 Woodroffe Av 613-580-2828
    • Pinecrest, 2250 Torquay Av 613-828-3118
    • Plant Recreation Complex 930 Somerset W 613-232-3000
    • Ray Friel Centre Recreation Complex 1585 Tenth Line Rd 613-830-2747
    • St-Laurent 525 Côté 613-742-6767
    • Sawmill Creek 3380 D'Aoust 613-521-4092
    • Splash (Wave Pool) 2040 Ogilvie Rd 613-748-4222
    • Walter Baker Sports Centre, 100 Malvern Dr 613-580-2788
  • Outdoor Pools (Seasonal)
    • Bearbrook, 2679 Innes Rd 613-824-8300
    • Beaverbrook, 2 Beaverbrook Rd 613-591-9283
    • Corkstown, 61 Corkstown Rd 613-591-9283
    • Crestview, 56 Fieldrow 613-225-7250
    • Entrance, 2 Eaton Rd 613-829-2705
    • General Burns, 107 Chesterton Dr 613-225-7970
    • Genest Pool, 43 Ste Cécile Vanier 613-749-6488
    • Glen Cairn, 50 Castlefrank Rd 613-836-4527
    • Katimavik Pool, 64 Chimo Dr 613-592-9793

Privacy
  • Municipal Freedom of Information and Protection of Privacy Core Office (Ext 21898) 613-580-2424

Property Assessment
  • Municipal Property Assessment Corporation1 866 296-6722


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- R -

Roads, Highways and Bridges
  • ROADS AND SIDEWALKS
    • Adopt-A-Roadway311
    • Information (Conditions, Maintenance, Snow Removal, Closures, Spills, Signs, Street Lighting)311
    • Road Cut Permits (Ext 16000) 613-580-2424
    • Encroachment Permits (Ext 16000) 613-580-2424
    • Queensway Road reports-Ministry of Transportation1 800 268-4686
    • Parking Ban, Roadway Plowing Operations, Snow Removal Operations, Sidewalk Snow Plowing and Salting/Sanding Operations311
    • Poster Collars311
    • Special Vehicle Permits (Ext 16000) 613-580-2424


[ top ]

- S -

Safety and Standards
  • Emergency Management311
  • Emergency Preparedness Programs (Ext 28078) 613-580-2424

Seniors
  • SENIOR SERVICES
    • Application for Housing Placement 613-745-5525
    • Long Term Care Inquiries311
      • Carleton Lodge, 55 Lodge Rd 613-825-3763
      • Centre d'accueil Champlain, 275 Perrier Vanier 613-746-3543
      • Garry J Armstrong Home, 200 Island Lodge Rd 613-789-5100
    • Peter D Clark Centre, 9 Meridian Nepean 613-274-2671
    • Senior Recreation Centres
      • Churchill Seniors Centre, 345 Richmond Rd 613-798-8927
    • Food for Thought, 345 Richmond 613-798-8125
    • Active Living 613-580-2854, press 1, then press 5
    • Gloucester South, 4550 Bank 613-822-0020
    • Heron Road, 1480 Heron 613-247-4802
    • Kanata Seniors Centre, 2500 Campeau 613-599-4480
    • Nepean Seniors Recreation Centre, 1701 Woodroffe Av 613-580-2828

Sewers and Septic Systems
  • SEWERS
    • Information, Repairs, Underground Plant Location, Grants: 3-1-1
    • General Info (Emergencies, Biosolids Information Line): 613-580-2424, ext. 23257
    • Drainage Inquiries: (613) 580-2424, ext. 28503
  • SEPTIC SYSTEMS
    • Information, Review, Approval (Ottawa Septic System Office): 613-692-3571
  • SEWER USE PROGRAM
    • For information and complaints related to the Sewer Use Bylaw (2003-514): (613) 580-2424, ext. 23326

Social Services
  • Ontario Works-Employment and Financial Assistance
    • Applications and General Inquiries 613-560-6000
    • After Hours311
      • Emergencies
      • Emergency Transportation
      • Shelter Placements
  • Social Services Centres
    • Central, 370 Catherine 613-560-0622
      • TTY Teletypewriter Users Only 613-238-0821
    • East, 2339 Ogilvie Rd 613-560-0626
      • TTY Teletypewriter Users Only 613-748-5264
    • South, 2020 Walkley Rd 613-560-0624
      • Bell Relay Service1 800 855-0511
    • West, Flr 2-100 Constellation Cr 613-560-0621
      • TTY Teletypewriter Users Only 613-798-5309
  • Essential Health and Social Supports Application Line 613-560-6000


[ top ]

- T -

Taxes
  • CITY OF OTTAWA
    • TAXES (MUNICIPAL), ASSESSMENTS, AND WATER 613-580-2444

Tenders and Government Contracts
  • PURCHASING
    • Inquiries (Ext 25186) 613-580-2424
    • Tenders (Automated Information Line) 613-560-1322

Theatres
  • Arts Court Theatre, 2 Daly Av
    • Box Office 613-564-7240
    • Administration or Rental 613-569-4821
  • Centrepointe Theatre, 101 Centrepointe Dr
    • Ben Franklin Place
    • Web: www.centrepointetheatre.com
    • Administration or Rental Information 613-580-2701
    • Administration Fax 613-580-2704
    • Box Office and Show Information 613-580-2700
    • Box Office Toll Free1 866 752-5231
    • Box Office Fax 613-580-2705
  • Kanata Theatre, 1 Ron Maslin 613-831-4435
  • Shenkman Arts Centre, 245 Centrum Bl
  • Box Office and Show Information 613-580-2700
  • Box Office Toll Free1 866 752-5231

Tourism and Travel
  • TOURISM
    • Ottawa Tourism 613-237-5150
    • Souvenirs (City of Ottawa)311

Traffic
  • Safety, Signs, Signals, Pavement Markings311
  • Traffic Management and Investigations311

Transit
  • OC Transpo Administration 1500 St Laurent Bl 613-842-3636
  • Transit Information (Bus Routes, O-Train, schedules, fares, trip planning) 613-741-4390
    • Web: www.octranspo.com
    • TTY Teletypewriter Users Only-Information 613-741-5280
    • Accessible Service Hotline 613-842-3625
  • Customer service (Compliments and Complaints) 613-842-3600
  • Lost and Found 613-563-4011
  • Charters 613-842-3626
  • Para Transpo Administration 613-244-1289
    • Booking 613-244-7272
    • Cancellations 613-244-4636
    • TTY Teletypewriter Users Only-Para Transpo 613-244-4833

Trees
  • Fallen, Damaged or Trimming (City trees only)311
  • Tree Planting and Community Forests311


[ top ]

- W -

Waste and Recycling
  • General Information (Including Collection Schedules/Problems, Composting, Take-it-Back, Programme, Household Hazardous Waste Mobile Depots, Yellow Bag Program)311

Water
  • Information, Leaks, Underground Plant Location, Repairs, Flooding311
  • Billing Inquiry, Water Consumption 613-580-2444
  • E-mail: Revenue@ottawa.ca
  • Drinking Water
    • Automated Water Meter Reading 613-580-2727
    • Lead Pipes and Lead in Potable Water311
    • Private Well Inquiries (Ext 23806) 613-580-6744
    • Water Arrears Collections 613-580-2740
    • Well water testing311
    • Hydrant Usage Permits311
    • Automated Information Line (Hydrant flushing) 613-560-6089


[ top ]

- Z - 

Zoning
  • Variances, Service Requests311


[ top ]