Contact the City of Ottawa

Call 3-1-1

Contact us by phone from Monday to Saturday, 7 am to 7 pm for non-urgent matters (urgent matters can call 24 hours a day, 7 days a week):

  • 3-1-1 (quick 3-digit local number)
  • (613) 580-2400 (standard local number)
  • 1 (866) 261-9799 (toll free)
  • (613) 580-2401 (TTY service for the Deaf, Deafened and Hard of Hearing)

Visit Us 

Visit City Hall at 110 Laurier Avenue West, Ottawa, Ontario K1P 1J1 and speak to someone in person, or visit one of our Client Service Centres.

Contact Your Mayor and Councillor 

Find the phone numbers and e-mail addresses for your Mayor or Councillor.

Employees or departments

If you need to reach a specific employee, try the employee directory.

Find an email address to inquire or comment about City services (please note: Email replies may take as long as five business days). 

When calling the City of Ottawa, you may request the assistance of an interpreter. This service is available in over 170 different languages.

  • Through its seven Client Service Centres, the City of Ottawa provides residents with one convenient point of access to a wide range of municipal services. 

  • The City of Ottawa is a proud partner in a Government Service Centre, which provides one-stop convenient access to information and services from multiple levels of government.

  • When calling the City of Ottawa, you may request the assistance of an interpreter.

  • As part of the Legal Services Branch, the City has a Claims Unit to investigate and respond to all claims made against the City and its insurers from persons who believe the City is responsible for their loss.

  • Commissioner-of-Oaths' services are offered through the City's Client Service Centres and include affidavits, oaths and statutory declarations. Since the services vary, it is strongly recommended that you contact the City in advance of your visit to confirm that your document can be commissioned by the City.

  • Want to know more about what’s happening in your City? Sign up here to receive City of Ottawa news through your e-mail! Choose from newsletters on courses and events or project and activity bulletins.

  • The City will respond to media queries during Media Relations operating hours: Monday to Friday, 9 a.m. to 5 p.m. All media queries are to be directed to City of Ottawa Media Relations:

    Phone: 613-580-2450