Contact us by phone from Monday to Saturday, 7 am to 7 pm for non-urgent matters (urgent matters can call 24 hours a day, 7 days a week):
- 3-1-1 (quick 3-digit local number)
- (613) 580-2400 (standard local number)
- 1 (866) 261-9799 (toll free)
- (613) 580-2401 (TTY service for the Deaf, Deafened and Hard of Hearing)
Visit City Hall at 110 Laurier Avenue West, Ottawa, Ontario K1P 1J1 and speak to someone in person, or visit one of our Client Service Centres.
Contact Your Mayor and Councillor
Find the phone numbers and e-mail addresses for your Mayor or Councillor.
Employees or departments
If you need to reach a specific employee, try the employee directory.
Find an email address to inquire or comment about City services (please note: Email replies may take as long as five business days).
When calling the City of Ottawa, you may request the assistance of an interpreter. This service is available in over 170 different languages.