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Office of Protocol

The Office of Protocol provides leadership and coordination in the City’s ceremonial, protocol and diplomatic activities that are designed to enhance the City of Ottawa’s profile in a politically and culturally sensitive and positive manner. This Office is responsible for a portfolio of events, activities and services that benefit, promote and celebrate the City of Ottawa.

Awards and Recognition

  • Civic Appreciation Awards (replaced in 2011 by the Mayor’s City Builder Award)
  • Commemorative Street Naming for Veterans
  • Granting and/or Excercising Freedom of the City
  • Key to the City
  • Mayor's City Builder Award
  • Order of Ottawa and Brian Kilrea Award for Excellence in Coaching
Learn More

Events and Activities

  • Courtesy Calls
  • Events
  • Flag Protocol
  • Gift Bank
  • Presentations and Recognitions at Council
  • Proclamations
  • Study Tours and Visting Delegations
Learn More

Office of Protocol Procedures

  • Accessing the Protocol Gift Bank Inventory Procedures
  • Maintaining the Protocol Gift Bank Inventory Procedures
  • Events and Reception Procedures
  • Flag Protocol Procedures
  • Study Tours/Visiting Delegations Procedures
  • Presentations/Recognitions at Council Procedures
  • Proclamation Procedures
  • Office of Protocol Policy
Learn More

Symbols of Ottawa

  • Chain of Office
  • Mayor's Ceremonial Desk and Chair
  • Mayor's Robe of Office
  • Coat of Arms
  • Flower
  • Flag
  • HMCS Ottawa
  • Motto
  • Official Regiment
Learn More

Contacts

Cathy Bowles
Chief of Protocol
City of Ottawa
Office of Protocol
110 Laurier Avenue West
Ottawa, Ontario
K1P 1J1
Tel: 613-580-2424, extension 21521
Fax: 613-580-2438

Arnold McLean
Protocol Advisor
City of Ottawa
Office of Protocol
110 Laurier Avenue West
Ottawa, Ontario
K1P 1J1
Tel: 613-580-2424, extension 21520
Fax: 613-580-2438

Flag Protocol
Protocol Gift Bank

Ian F. Smith
Protocol Advisor
City of Ottawa
Office of Protocol
110 Laurier Avenue West
Ottawa, Ontario
K1P 1J1
Tel: 613-580-2424, extension 14755
Fax: 613-580-2438

Courtesy Calls  
Study Tours / Visiting Delegations

Heather Theoret
Protocol Advisor
City of Ottawa
Office of Protocol
110 Laurier Avenue West
Ottawa, Ontario
K1P 1J1
Tel: 613-580-2424, extension 17819
Fax: 613-580-2438

Presentations and Recognitions at Council
Building Illuminations

Glenna Jaggard
Protocol Officer
City of Ottawa
Office of Protocol
110 Laurier Avenue West
Ottawa, Ontario
K1P 1J1
Tel: 613-580-2424, extension 25683
Fax: 613-580-2438

Proclamations
Sponsorship Drives for City-wide Events

Daniel Francoeur
Protocol Assistant
City of Ottawa
Office of Protocol
110 Laurier Avenue West
Ottawa, Ontario
K1P 1J1
Tel: 613-580-2424, extension 24944
Fax: 613-580-2438

General Enquiries

Photo Gallery

The Mayor’s Annual Christmas Celebration, Ottawa City Hall
The Mayor’s Annual Christmas Celebration, Ottawa City Hall

The Mayor’s Annual Christmas Celebration, Ottawa City Hall
The Mayor’s Annual Christmas Celebration, Ottawa City Hall

Trick or Treat with the Mayor, Ottawa City Hall
Trick or Treat with the Mayor, Ottawa City Hall

Trick or Treat with the Mayor, Ottawa City Hall
Trick or Treat with the Mayor, Ottawa City Hall

Trick or Treat with the Mayor, Ottawa City Hall
Trick or Treat with the Mayor, Ottawa City Hall

The Mayor’s Annual Canada Day Celebration for Seniors, Aberdeen Pavilion, Lansdowne Park
The Mayor’s Annual Canada Day Celebration for Seniors, Aberdeen Pavilion, Lansdowne Park

The Mayor’s Annual Canada Day Celebration for Seniors, Aberdeen Pavilion, Lansdowne Park
The Mayor’s Annual Canada Day Celebration for Seniors, Aberdeen Pavilion, Lansdowne Park

The Mayor’s Annual Canada Day Celebration for Seniors, Aberdeen Pavilion, Lansdowne Park
The Mayor’s Annual Canada Day Celebration for Seniors, Aberdeen Pavilion, Lansdowne Park

 

St. Patrick’s Day Parade ~ City of Ottawa Float
St. Patrick’s Day Parade ~ City of Ottawa Float

Exercising Freedom of the City ~ Princess Patricia Canadian Light Infantry, Elgin Street, Heritage Building, Ottawa City Hall
Exercising Freedom of the City ~ Princess Patricia Canadian Light Infantry, Elgin Street, Heritage Building, Ottawa City Hall

Exercising Freedom of the City ~ 33 Canadian Brigade Group, Ottawa City Hall
Exercising Freedom of the City ~ 33 Canadian Brigade Group, Ottawa City Hall

 

Key to the City presentation ~ Daniel Alfredsson, Andrew Haydon Hall, Ottawa City Hall
Key to the City presentation ~ Daniel Alfredsson, Andrew Haydon Hall, Ottawa City Hall

Key to the City presentation ~ Daniel Alfredsson, Andrew Haydon Hall, Ottawa City Hall
Key to the City presentation ~ Daniel Alfredsson, Andrew Haydon Hall, Ottawa City Hall

 

Key to the City presentation ~ The Right Honourable Chief Justice Beverly McLachlin, Andrew Haydon Hall, Ottawa City Hall
Key to the City presentation ~ The Right Honourable Chief Justice Beverly McLachlin, Andrew Haydon Hall, Ottawa City Hall

Key to the City presentation ~ The Right Honourable Chief Justice Beverly McLachlin, Andrew Haydon Hall, Ottawa City Hall
Key to the City presentation ~ The Right Honourable Chief Justice Beverly McLachlin, Andrew Haydon Hall, Ottawa City Hall

Key to the City presentation ~ Sandra Oh, Heritage Building, Ottawa City Hall
Key to the City presentation ~ Sandra Oh, Heritage Building, Ottawa City Hall

Key to the City presentation ~ Sandra Oh, Heritage Building, Ottawa City Hall
Key to the City presentation ~ Sandra Oh, Andrew Hayden Hall, Ottawa City Hall

Montage of Key to the City recipients 1935 - present, Ottawa City Hall
Montage of Key to the City recipients 1935 - present, Ottawa City Hall

Order of Ottawa medals
Order of Ottawa medals

Order of Ottawa recipient The Honourable Allan Rock, P.C., Andrew Hayden Hall, Ottawa City Hall
Order of Ottawa recipient The Honourable Allan Rock, P.C., Andrew Hayden Hall, Ottawa City Hall

Order of Ottawa ceremony Andrew Hayden Hall, Ottawa City Hall
Order of Ottawa ceremony Andrew Hayden Hall, Ottawa City Hall

 

Courtesy Call ~ Mayor's Office, Heritage Building, Ottawa City Hall
Courtesy Call ~ Mayor’s Office, Heritage Building, Ottawa City Hall His Excellency Duc Hoa Nyuyen, Ambassador of the Socialist Republic of Vietnam and His Worship Jim Watson, Mayor of the City of Ottawa

Civic Call ~ The Honourable Elizabeth Dowdeswell, Lieutenant Governor of Ontario
Civic Call ~ The Honourable Elizabeth Dowdeswell, Lieutenant Governor of Ontario

United States of America Flag Raising Ceremony, July 4th, Marion Dewar Plaza, Ottawa City Hall
United States of America Flag Raising Ceremony, July 4th, Marion Dewar Plaza, Ottawa City Hall

 

National Aboriginal Day Flag Raising Ceremony ~ June 21st, Marion Dewar Plaza, Ottawa City Hall
National Aboriginal Day Flag Raising Ceremony ~ June 21st, Marion Dewar Plaza, Ottawa City Hall

 

Dedication Ceremony ~ Nelson Mandela Square, Heritage Building, Ottawa City Hall
Dedication Ceremony ~ Nelson Mandela Square, Heritage Building, Ottawa City Hall

Dedication Ceremony ~ Nelson Mandela Square, His Excellency Membathisi Mphumzi Sheperd Mdladlana, High Commissioner of South Africa and His Worship Jim Watson, Mayor of Ottawa Heritage Building, Ottawa City Hall
Dedication Ceremony ~ Nelson Mandela Square, His Excellency Membathisi Mphumzi Sheperd Mdladlana, High Commissioner of South Africa and His Worship Jim Watson, Mayor of Ottawa Heritage Building, Ottawa City Hall

 

Reception for the Diplomatic Corps ~ One Young World, Heritage Building, Lansdowne Park
Reception for the Diplomatic Corps ~ One Young World, Heritage Building, Lansdowne Park

Candlelight Ceremony for Veterans, Lebreton Gallery, Canadian War Museum
Candlelight Ceremony for Veterans, Lebreton Gallery, Canadian War Museum

Candlelight Ceremony for Veterans, Commemorative Street Naming for Veterans, Lebreton Gallery, Canadian War Museum
Candlelight Ceremony for Veterans ~ Commemorative Street Naming for Veterans Lebreton Gallery, Canadian War Museum Left to Right: Lieutenant-General Guy Thibault, The Reverend Cannon David Clunie, Colonel Dorothy Cooper, Councillor Jody Mitic, Councillor Riley Brockington, His Worship Jim Watson, Mrs. Diana Hennessy, Vice Admiral Mark Norman, Mrs. Leslie Lahey, Mr. Michael Hennessy, Mrs. Carol Matson, Mr. Angus Gray, Councillor Eli El-Chantiry, Councillor George Darouze, Lieutenant Gordon Gray, The Honourable Kent Hehr, Councillor Jean Cloutier, Councillor Michael Qaqish, Ms. Chantal Schryer and General Walter Natynczyk.

Official Opening of Imagine Space, ~ Ben Franklin Place Library
Official Opening of Imagine Space ~ Ben Franklin Place Library His Worship Jim Watson, Mayor of the City of Ottawa, His Excellency Bruce Heyman, Ambassador to the United States of America, Mrs. Vicki Heymen, Councillor Jan Harder

 

Dedication Ceremony ~ Treating of Ghent Rose Garden, Heritage Building, Ottawa City Hall
Dedication Ceremony ~ Treating of Ghent Rose Garden Mr. Jan Briers, Governor of the Province of East Flanders, His Worship Jim Watson, Mayor of the City of Ottawa, His Excellency Bruno van der Pluijm, Ambassador of the Kingdom of Belgium

 

 

International Women’s Day Breakfast reception, Jean Pigott Place, Ottawa City Hall
International Women’s Day Breakfast reception, The Honourable Catherine McKenna, P.C., M.P., Minister of Environment and Climate Change Jean Pigott Place, Ottawa City Hall