Client Service Centres

Through its seven Client Service Centres, the City of Ottawa provides residents with one convenient point of access to a wide range of municipal services. If you need to report, request, pay or register for City services quickly and easily, submit a service request at ServiceOttawa.ca.

Government Service Centre

The City of Ottawa is a proud partner in a Government Service Centre, which provides one-stop convenient access to information and services from multiple levels of government.

Government Service Centre in Ottawa (Offers services from the government of Canada, the government of Ontario and the City of Ottawa)
Main level, City Hall
110 Laurier Avenue West
Ottawa, ON, K1P 1J1
8:30 am to 5 pm
Monday to Friday

Other Client Service Centres 

The following Client Service Centres are open Monday to Friday, from 8:30 am to 4:30 pm 

East
Orléans Client Service Centre
255 Centrum Blvd. Orléans, ON
K1E 3V8

West / South
Ben Franklin Place Client Service Centre
101 Centrepointe Dr., Nepean, ON
K2G 5K7 

The West Carleton, Metcalfe, and North Gower Client Service Centres will operate one day per week, in accordance with the following schedule: 

Metcalfe
Tuesdays, 8:30 am to 4:30 pm
8243 Victoria St, Metcalfe, ON
K0A 2P0

West Carleton
Wednesdays, 8:30 am to 4:30 pm
5670 Carp Rd, Kinburn, ON
K0A 2H0

North Gower
Thursdays, 8:30 am to 4:30 pm
2155 Roger Stevens Dr., North Gower, ON
KOA 2T0

 
Mailing address for Metcalfe, West Carleton and North Gower: 110 Laurier Avenue West, Ottawa, ON, K1P 1J1

 
All Client Service Centres are closed on Statutory Holidays.