Ottawa – With the recent transition after a competitive bidding process of the City’s group insurance benefits from Manulife to Great West Life, an issue arose with respect to benefits for some retirees.
In December, information packages with new benefit identification cards were mailed to all insured employees and retirees at their home address. The City is aware that some retirees did not receive a benefit identification card.
The matter is being resolved and the City continues to work with the carrier to ensure a smooth transition. Benefit identification cards for impacted retirees will be mailed during the week of January 11.
There is no change to the benefit provisions to insured employees, dependants or retirees. Any eligible claims incurred since January 1, 2016 will be honoured.
Retirees may direct their questions to Coughlin and Associates at 613-231-2266, or toll free at 1-888-613-1234.
The City of Ottawa and Great West Life are committed to working in partnership to administer the active and retiree benefit program.
The City apologizes for any inconvenience this has caused.