City working to fill potholes, control melting snow

March 7, 2016
Public Service Announcement

Ottawa – A sure sign of spring, but not necessarily a welcome one, is the emergence of potholes on our streets.

Potholes are a result of the freeze/thaw weather cycles that deteriorate our road surfaces. During the freeze/thaw, water seeps into the crevices of the road. Fluctuations in temperature, vibrations and traffic volumes all create stress on the asphalt road surface, which can result in potholes.

This is explained in a video on the City’s YouTube channel.

If you see a pothole that needs to be filled on a City street, please make a service request through or call 3-1-1.

City crews are dispatched to respond to these requests. In 2015, more than 210,000 potholes were filled, for an average of 575 per day.

Melting snow can cause pooling around catch basins

Melting snow due to warmer weather could result in water pooling at the end of driveways or in portions of streets. 

During a melt, some pooling is normal. You can help to alleviate pooling by safely clearing catch basins near your home. The location of catch basins can be identified by the yellow T painted in the centre of the road.

If you require a service from the City due to melting snow, you are encouraged to submit a Service request through or by calling 3-1-1.


The City is working with the Rideau Valley Conservation Authority, the South Nation Conservation Authority, the Mississippi Valley Conservation Authority, the Ottawa River Regulation Planning Board and the Ontario Ministry of Natural Resources - who are responsible for monitoring water levels in our region. Check their websites for updates and advisories on potential river flooding.

If flooding requires any roads, sidewalks or pathways to close, a notice will be posted on

For more information on City programs and services, visit or call 3-1-1 (TTY: 613-580-9656).  You can also connect with us through Facebook, Twitter and Instagram


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