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Phoney sales pitches prompt City warning

April 20, 2010
Announcements and Events

Ottawa – The City of Ottawa has received complaints from residents who have been contacted by water-filtration or treatment systems salespeople making false claims about the quality of City drinking water. There have also been reported cases of phone calls and visits by people misrepresenting themselves as City of Ottawa employees.

The City reminds residents that Ottawa’s drinking water is completely safe and of the highest quality, which is ensured through rigorous and ongoing testing.

City employees do not contact residents to sell products or services. Except for city emergency situations, any visits that may require access to homes or businesses by City staff are scheduled in advance by City staff. Residents are also provided with advance notice of projects that may impact local residents. All employees requesting access have City-issued photo identification cards. Residents who are directly contacted by persons claiming to be City employees for City business are asked to check identification, and, if concerns remain, contact the City prior to allowing access. Residents are also asked to report any suspicious, unsolicited calls or visits.

The drinking water delivered to City residents exceeds all federal and provincial health-based water-quality guidelines and standards. As recently as June 2008, the Chief Drinking Water Inspector for Ontario again recognized Ottawa’s drinking water as being among the best in the province. Visit the City’s Website for more information on the Chief Drinking Water Inspector’s Annual Report. The City has an extensive drinking water quality analysis program and posts all of these results on our website,

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