City contractors and the Accessibility for Ontarians with Disabilities Act (AODA)

The Government of Ontario enacted the Accessibility for Ontarians with Disabilities Act (AODA) in 2005, which sets out a clear goal and timeframe to make Ontario accessible by 2025.

The City of Ottawa is committed to providing equal treatment to people with disabilities for all City services, programs, goods and facilities in a way that respects their dignity as identified in the City's Accessibility Policy.

 Accessibility Training:

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Accessibility Standard for Customer Service (ASCS) and the Integrated Accessibility Standards Regulation (IASR) requires all contractors and their employees who provide goods, services or facilities on behalf of the City to receive training  on these standards and on the Human Rights Code as they pertain to persons with disabilities.

The Online Accessibility Training for External Contractors / Consultants includes the Province’s ACSC and IASR training. It is easily available to City contractors for free.

Training Records:

Contractors must keep records of all training, including dates when training was provided, the number of employees who received training and individual training records for their business. Contractors are required to make this information available to the City and/or the Province upon request.

Accessible procurement:

Under the General Requirement of the IASR, the City is required to incorporate accessibility criteria, features and designs when procuring or acquiring goods, services, self-service kiosks or facilities, including written materials, web content and the delivery of programs, except where it is not practicable to do so. Contract specifications and evaluation include these criteria, features and designs where applicable. 

More information on these subjects can be found in our AODA Fact Sheet and more information can be found on both the Accessibility Standard for Customer Service and Integrated Accessibility Standards Regulation via AccessON, the Ministry of Economic Development, Employment & Infrastructure’s website.

If you have questions please do not hesitate to contact your Contracting Authority.