Accessibility for Ontarians with Disabilities Act (AODA)

The City of Ottawa is committed to meeting the requirements of the provincial Accessibility for Ontarians with Disabilities Act, 2005 (AODA). This provincial legislation aims to achieve full accessibility throughout Ontario by the year 2025. This legislation requires accessibility of goods, services, facilities, accommodation, employment, buildings, structures and premises. It applies to private, public and voluntary sectors.

Through the AODA, provincial standards have been developed for customer service and transportation, information and communications, the built environment and employment.

Accessible Customer Service Standard

The Accessibility Standards for Customer Service, Ontario Regulation 429/07 was created under the AODA. The standard came into effect on January 1, 2008. It sets out obligations for certain persons, businesses and other organizations to provide goods or services in a way that is accessible to people with disabilities in Ontario.

The City’s Accessibility Policy helps improve service to people with disabilities and strengthens the City’s procedures and practices, provides an accessible customer service training program, improved feedback mechanisms for the public and access to documents in alternate formats.

Provide feedback

Your feedback is important in helping improve the accessibility of services within the City of Ottawa. You can contact us:

Request for documents

You may request City documents in an accessible format or with communication supports.