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Consumer awareness

Door-to-door Sales: What Consumers Need to Know

The City of Ottawa would like to remind residents that while many people who come to your door offering goods and services are legitimate, you should always be diligent before making a purchase. 

Before you hear a sales pitch, remember:         

  • Always ask a salesperson to identify themselves by showing you company issued identification or some other form of photo identification. Make note of their name and the business they represent. 
  • Never share personal information (for example, a utility bill). 
  • Never leave the salesperson unattended in any room of your home. If you feel threatened or intimidated, ask them to leave. If they refuse, call the police. 
  • Local utility companies, the City of Ottawa and government agencies don’t send salespeople door-to-door.

Always know who you’re doing business with.           

  • Be wary of high pressure sales tactics and “limited time only” signing incentives.   A good company will be willing to give you time to make up your mind. 
  • Go online and look for customer reviews. A reputable company will be registered with the Better Business Bureau and be able to give you strong references. 

 Know the terms of the contract before you sign.   

  • Always make sure you get a detailed contract in writing. Read it carefully before signing anything. Scrutinize the fine print and know your cancellation rights. 
  • Make sure the company name on promotional material matches the company name on the contract. 
  • Be suspicious if a home service company requires payment in full before the work is started. A staggered payment model using post-dated cheques, for example, is considered an industry best practice. 
  • Request a copy of the contract and keep it for your records. 

Having second thoughts? Know your rights.

  • The Ontario Consumer Protection Act gives you special rights when you buy something in your home. For example, you have 10 days to cancel a contract for whatever reason. For more information about your rights, visit the Ministry of Consumer Services website or contact the ministry directly at 1-800-889-9768. 

Snow Removal Services: What Consumers Need to Know

As winter approaches, the City of Ottawa would like to remind residents that while many people who come to your door offering snow removal services are legitimate, you should always be diligent before making a purchase. 

Before you hear a sales pitch at your door, remember:  

  • Always ask a salesperson to identify themselves by showing you company issued identification or some other form of photo identification. Make note of their name and the business they represent. 
  • Never share personal information (for example, a utility bill). 
  • Never leave the salesperson unattended in any room of your home. If you feel threatened or intimidated, ask them to leave. If they refuse, call the police. 
  • Local utility companies, the City of Ottawa and government agencies don’t send salespeople door-to-door.

Always know who you’re doing business with.           

  • Be wary of high pressure sales tactics and “limited time only” signing incentives.   A good company will be willing to give you time to make up your mind. 
  • Go online and look for customer reviews. A reputable company will be registered with the Better Business Bureau and be able to give you strong references.

Know the terms of the contract before you sign.   

  • Always make sure you get a detailed contract in writing. Read it carefully before signing anything. Scrutinize the fine print and know your cancellation rights. 
  • Make sure the company name on promotional material matches the company name on the contract. 
  • Be suspicious if the company requires payment in full before the work is started. A staggered payment model using post-dated cheques, for example, is considered an industry best practice. 
  • Request a copy of the contract and keep it for your records. 

Having second thoughts? Know your rights. 

  • The Ontario Consumer Protection Act gives you special rights when you buy something in your home. For example, you have 10 days to cancel a contract for whatever reason. For more information about your rights, visit the Ministry of Consumer Services website or contact the ministry directly at 1-800-889-9768.

Be Aware of Snow Removal Scams

In these scams, a con artist will take payment for a whole season of snow removal and then never return. To avoid being scammed: 

  • Never pay for a whole season of snow removal unless you have a good relationship with a reputable company. If you are required to make a deposit, keep it low and make staggered payments over the term of the contract. 
  • Ask to see proof that the company has an active Snow Plow Contractor business license issued by the City of Ottawa. A listing of licensed snow plow contractors is available. 
  • Check the reputation of the company with your neighbours and go online for customer reviews and ratings. Ask if the company is registered with the Better Business Bureau and able to give you references from local clients.  

All snow plow contractors licensed by the City of Ottawa are required to:

  • Have an active City of Ottawa Business License. 
  • Have a City of Ottawa snow plow numbered plate prominently affixed to every snow plow vehicle. 
  • Have a sign showing the name and telephone number of the business on both sides of every snow plow vehicle. 
  • Ensure that snow removal vehicles do not throw, push, dump or otherwise deposit snow or ice on a street.  
  • Keep a record of all contracts with the entries transcribed in ink in a clear and legible manner, or in a recording system.

Failure to comply with these requirements may constitute a violation. If you suspect a snow removal contractor does not have a City of Ottawa License, or has failed to comply with the abovementioned requirements, please call 3-1-1.

List of licensed snow plow contractors

Updated as of December 18th, 2016 

  • 1550994 ONTARIO INC.
  • 1634139 ONTARIO LTD.
  • 1881077 ONTARIO INC.
  • 360 LANDSCAPING (OTTAWA) INC.
  • A. QUALITY ROOFING
  • A. WINTERGREEN LANDSCAPING
  • A.C.J CONTRACTING
  • A & B PAVING
  • ADAM KITTLE ENTERPRISES LTD.
  • ADVANCED LANDSCAPING
  • ALAN'S PLOWING
  • ALL CONSTRUCTIONS PRO INC
  • ALLAN MCCOY CONTRACTING INC.
  • AL'SEASONS
  • ALWAYS GROWING INC.
  • AMISCO MAINTENANCE
  • ANDRE TAILLEFER LTD.
  • ANDY'S HOME RENOVATIONS
  • APPLESEED NEPEAN NORTH
  • APPLESEED SNOWBLOWING SERVICE
  • APPLESEED WEST END
  • AUER GENERAL RENOVATION & LAN*
  • AW VAUGHN MAINTENANCE
  • B & C LANDSCAPING LTD.
  • B & M SERVICES & SONS
  • B.C LANDSCAPING
  • B CROSKERY CARTAGE LTD.
  • B.G. GORHAM CONSTRUCTION INC
  • BAUER'S LANDSCAPE & GARDEN MAINTENANCE
  • BCC CORP.
  • BEAUCHAMP BUIDLING AND PROPERTY
  • BEN’S SNOWBLOWING
  • BERGERON CONSTRUCTION 2010 INC.
  • BERNWOOD CONTRACTORS & CONSULTANTS INC.
  • BETTER LANDSCAPING
  • BILODEAU EXCAVATION
  • BKO
  • BLACKFOREST CONTRACTOR INC.
  • BLAKE INTERPRISES INC.
  • BLOOMING GARDENS
  • BLUE TEAL CONSTRUCTION LIMITED
  • BLUEGRASS LANDSCAPING
  • BPM INC.
  • BRAD QUINN
  • BRAD SNOW BLOWING
  • BRADEN CONSTRUCTION
  • BRENNING CONSTRUCTION (1986) LTD.
  • BRITE NIGHTS INC.
  • BROWN & ASSOCIATES
  • BRYAN LANCE
  • BUDD GARDENS
  • BURNS LANDSCAPE MAINTENANCE
  • C.M. CALLOW INC.
  • C.M. & COMPANY INC.
  • CAMMIDGE BOBCAT SERVICES
  • CAPITAL S.L.C. INC
  • CARE FREE PROPERTY MAINTENANCE
  • CARLSBAD PAVING
  • CECIL BUTLER FARMS LTD.
  • CEDAR SPRINGS LANDSCAPE GROUP
  • CENTENNIAL CONSTRUCTION ROCKLAND LTEE/LTD
  • CENTRETOWN ROAD SERVICE
  • CHRIS SMITH CANADA COURT
  • CITY SCAPE
  • CLASSIC INTERLOCK INC.
  • CLEAN CUT LAWN & LOT MAINTENANCE
  • CLINTAR LANDSCAPE MANAGEMENT
  • CN PLOWING
  • COMPASS GROUP CANADA
  • CROSS CONSTRUCTION AND SNOW REMOVAL
  • CREEKSIDE
  • CRICKET CARTAGE & CONSTRUCTION INC.
  • CTM SWEEPING & SNOW REMOVAL
  • D & M TILT’N LOAD INC.
  • D & R MAINTENANCE SOLUTIONS
  • D&G LANDSCAPING INC
  • D.B. SPARLING CARTAGE LTD
  • D.J. HOWELL
  • DALE & CO SNOWBLOWING SERVICES
  • DANIEL MARIER
  • DANIELS LANDSCAPING
  • DARCY GAUDREAU
  • DAVE PLOWING
  • DEANRYAN ENTERPRISES INC.
  • DEI GLORIAM PROPERTY MAINTENANCE
  • DENIS LADOUCEUR ESCAVATION LTD
  • DENIS LEMIEUX
  • DEN'S ROOFING
  • DGC MAINTENANCE
  • DGM LANDSCAPING
  • DIAMOND EXCAVATING
  • DIG WE DO LTD.
  • DOUBLE A LANDSCAPING
  • DOUBLE C FARM
  • DOUGLAS DORION
  • DOWN TO EARTH LANDSCAPING
  • DTW SNOW AND LAWN CARE
  • DUFRESNE PILING CO
  • DUNRIGHT
  • DUPLAN ENTERPRIZES
  • DURA-PAVE SNOW ONE
  • E.C CARRUTHERS & SONS LTD
  • E.N.S RENOVATIONS INC.
  • EAST OTTAWA PROPERTY MAINTENANCE
  • EASTWAY CONTRACTING INC.
  • ENTRETIEN DE PELOUSE LAFONTAINE
  • EXACT INTERLOCK LTD
  • EXEL CONTRACTING INC.
  • EXTERIOR SOLUTIONS
  • F.M. INTERLOCK INC.
  • FORTIN LANDSCAPING INC
  • FOUR SEASONS PROPERTY MAINTENANCE
  • FRANICK ROAD SERVICE INC.
  • FRASER WILSON INCORPORATED
  • G. DUPUIS PAVING AND INTERLOCK INC.
  • G. SAUMUR MAINTENANCE INC.
  • GARDEN CREATIONS
  • GEMMA PROPERTY SERVICES INC.
  • GEORGE W. DRUMMOND LTD.
  • GERVAIS PLOWING
  • GILLES ST-PIERRE
  • GMG GENERAL CONTRACTING
  • GO GREEN LAWN CARE
  • GRACE ROOFING
  • GRASSMASTERS
  • GREELY SAND & GRAVEL
  • GREEN ACRES LANDSCAPE MAINTENANCE
  • GREEN SEASON PROPERTY MANAGEMENT
  • GREEN WORKS CONTRACTING INC.
  • GREENSTAR LANDSCAPING INC
  • GREY MATTER LANDSCAPING
  • GRG MAINTENANCE
  • GRO, MO & SNO INC.
  • GROUND CONTROL
  • GROUNDS WORK PROPERTY SERVICES LTD.
  • GUY COURCHESNE EXCAVATION LTD.
  • GUY ROBERT LANDSCAPING DESIGN
  • H & B CONTRACTING
  • H&E CONTRACTING
  • H. HARPER ENTERPRISES
  • HABITAT ENVIROSCAPING & P.M.
  • HANSEN LAWN & GARDENS
  • HARMONY GARDENS LANDSCAPING
  • HENRI JUNEAU EXCAVATING LTD.
  • HENRY BENOIT EQUIPMENT RENTALS
  • HICKORY DICKORY DECKS
  • HOME N’ PLUS CONTRACTING INC.
  • IMPRESSIONS GROUP
  • IRENE STRACUZZA
  • J & M HARVEY PROPERTY MAINTENANCE
  • J&S SNOWPLOWING
  • J. BENSON CARTAGE INC
  • J. PHILIP YOUNG ENTERPRISES LTD.
  • J.A.T. LAWN MAINT. & SNOW PLOWING
  • J.R.SNOW
  • JACK EQUIPMENT INC.
  • JACQUES BEDARD EXCAVATION LIMITED
  • JAN'S LAWN CARE & SNOW REMOVAL
  • JARA SERVICES
  • JASON’S LANDSCAPING & SNOWPLOWING
  • JC ENTERPRISES
  • JCB TRUCKING LTD
  • JEAN MARVEL FILION & SONS INC.
  • JEAN-CLAUDE LEVESQUE CARTAGE
  • JEROME LANDSCAPING
  • JOHN CUNDELL
  • JOHN DIMUZIO
  • JSF SNOW BLOWING
  • K. LEDUC PROPERTY SERVICES
  • KANATA LANDSCAPING INC.
  • KARSON KARTAGE & KONSTRUCTION
  • KELLY'S LAWN MAINTENANCE
  • KERWIN PROPERTY MAINTENANCE INC.
  • KEVIN BROOKS LANDSCAPING SERVICES
  • KEVIN HANNA THE SNOW MAN
  • KEVIN LYONS
  • KLUKE’S ROOFING
  • KODIAK SNOW BLOWING INC.
  • KYOZ SNOW PLOWING & SERVICES
  • L G PRO
  • LAND’N SCAPE INC.
  • LANDSTORM CONTRACTING LTD
  • LANDTECH INC
  • LAURENT LEBLANC LIMITED
  • LAWNCARE
  • LAWNSCAPE
  • LB CLEANING
  • LEESIDE SNOWBLOWING
  • LENCO SNOW PLOWING
  • LEO LANDSCAPING
  • LES ENTREPRISES PREBBEL
  • LIFE LONG LANDSCAPING
  • LINDSAY LANDSCAPE ENTERPRISES INC.
  • LOCAL PAVING & CONSTRUCTION INC.
  • M & M YARD SERVICES LTD.
  • M. BRAY CONSTRUCTION
  • M. DAVIS LANDSCAPE AND DESIGN
  • M. RON PROPERTY MAINTENACE
  • M.A.G. PROPERTY MAINTENANCE
  • MACPLOW
  • MALLETTE LANDSCAPING INC.
  • MARC GAUTHIER
  • MARIO OUELETTE
  • MARSTEN EQUIPMENT RENTALS
  • MASK LANDSCAPING
  • MAURICE YELLE SNOW REMOVAL LTD.
  • MCCADDEN LANDSCAPING
  • MCD CONTRACTING INC
  • MEAGHER SNOWPLOWING
  • METRO SNOW AND ICE MANAGEMENT
  • METRO WELLINGTON
  • MILLENIUM ROOFING INC.
  • MILNER & SONS EXCAVATING
  • MOOSE CONTRACTING
  • MOOSE & SONS PROPERTY MAINTENANCE
  • MOUNTAINVIEW TURF FARM LTD.
  • MUNRO & SCULLION CONTRACTING INC.
  • N.S. RIVINGTON CARTAGE LTD
  • NELSON GENERAL CONTRACTOR INC.
  • NEUWIRTH LANDSCAPING
  • NEVEREST
  • NICASH MAINTENANCE
  • NO LIMITS MAINTENANCE & SNOWPLOWING
  • NOEL’S SNOW PLOWING
  • NYKOLA LACROIX
  • ODIE'S LANDSCAPE & SNOW REMOVAL
  • ORLEANS STONEWORKS
  • OTTAWA GRASS CUTTING COMPANY
  • OTTAWA D-SQUARED CONSTRUCTION
  • OTTAWA INTERLOCK
  • OTTAWA RESIDENTIAL CONSULTANTS
  • PARAMOUNT LANDSCAPING & NURSERY
  • PARKWAY LANDSCAPING
  • PEARTREE PROPERTY SERVICES INC
  • PELOSO CONSTRUCTION
  • PELOSO LANDSCAPING
  • PENTAGON GROUP
  • PETER SMIT & SONS INC.
  • PGR EQUIPMENT REPAIRS
  • PICTURE PERFECT LANDSCAPING
  • PIERCE HILL FARMS
  • PRECISION SNOW REMOVAL
  • PREMIER PROPERTY SERVICES INC.
  • PRIDE LANDSCAPING & MAINTENANCE
  • PRIMROSE CARTAGE & EXCAVATING LTD.
  • PRO PAVINGSTONE INC
  • PRODIGY PROPERTY MAINTENANCE
  • PRO-TEK
  • PROULX LAWN & SHRUB CARE
  • PUSH TO SHOVE INC.
  • QUEEN'S PROPERTY SERVICES
  • R. POMERLEAU LTD.
  • R.S. PROPERTY MANAGEMENT
  • R.W. FOSTER
  • RABB CONSTRUCTION
  • RAINBOW ASSOCIATES
  • RAY ST-LOUIS INC.
  • RAYMOND AND SAM SNOWPLOWING AND
  • RAZ SNOW REMOVAL
  • RED’S PROPERTY MAINTENANCE
  • REMAI LANDSCAPE AND DESIGN
  • ROBERT BISSON
  • ROBERT D. MUNRO
  • ROBERT MITCHELL
  • ROCKCLIFFE LANDSCAPING INC
  • RON DEAVY CONSTRUCTION LTD.
  • RUPPERT SNOW ADVENTURES INC.
  • RYAN KELLY
  • S & M CONTRACTORS
  • SAM DAGG
  • SAMARN SON
  • SARASFIELD PLOWING AND LANDSCAPING
  • SAUVE CARPENTRY
  • SCHELL SNOWPLOWING
  • SEBASTIEN ST-LOUIS EXCAVATION
  • SERENE LANDSCAPE TRANSFORMATIONS
  • SKYHIGH ROOFING & SIDING
  • SMILIES HOME SERVICES
  • SNOW FORCE PLOWING
  • SNOW LAWN MAINTENANCE
  • SNOW N’ GROW
  • SNOW-CARE WORKS
  • SOUTHPAW PROPERTY MAINTENANCE LTD.
  • SPEEDY SNOW BLOWING SERVICE
  • STEVE BARRIE EQUIPMENT
  • STONE MASTERS LANDSCAPING
  • STONEHURST ASSOCIATED LTD.
  • STONEWOOD LANDSCAPING
  • STORM CHASER
  • STRATHMAR TRENCHING LTD.
  • SUB-ZERO SNOWPLOWING
  • SUMMIT PLOWING INC.
  • SUNSHINE SNOW SERVICE
  • SYNLAWN HOLDING (OTTAWA) INC
  • T.Q LANDSCAPES INC.
  • TALL ORDER LAWN & SNOW
  • TAYLOR CONTRACTING
  • TAZCO EQUIPMENT RENTALS CO LTD.
  • THE BETTER LOOK SERVICE
  • THE GARDENER
  • THE PATCH AND SEAL TEAM
  • THE SQUIRES LAWN AND GARDEN
  • THUNDERBOLT CONTRACTING INC.
  • TLC MAINTENANCE
  • TOP HAT BLACK COAT
  • TRILLUM LAWN AND SNOW
  • TRUELOCK INTERLOCK INC.
  • TULLY MULTI SERVICE
  • TWINBROS CO
  • UGC SERVICES
  • ULTIMATE SITE SERVICES
  • UTOPIA LANDSCAPING
  • V.PROVOST CONSTRUCTION INC.
  • VINTAGE PAVING INC.
  • VIVID CONTRACTING
  • VRTUCAR
  • WESTEND SNOWORKS
  • WILD RIDGE LANDSCAPES INC.
  • WILLIAM MAKINSON
  • WILLIAMS LANDSCAPING
  • WORRY FREE SNOW BLOWING
  • YANIC DUFRESNE EXCAVATION
  • YARDS UNLIMITED LANDSCAPING INC.
  • YATES EXTERIOR SERVICES INC
  • YEHIA EL AYOUBI
  • YOUR HOME INVESTMENT
  • YOUR WAY SNOW AND  LAWN INC.
  • ZAGROS PROPERTY MANAGEMENT
  • ZAHALAN EXCAVATION
  • ZORYK'S PROPERTY MAINTENANCE

Taxi’s and Private Transportation Companies: What Passengers Need to Know

Taxis and other private transportation companies are an important part of Ottawa’s transportation network.

The City of Ottawa licenses and regulates taxi and private transportation companies to ensure passenger and driver safety, as well as accessibility and quality of service.

Ottawa’s 1,192 licensed taxis, including 191 accessible vehicles, are driven by over 2600 licensed drivers who provide service 24/7, 365 days a year. 

In addition to traditional taxi services, Ottawa has embraced emerging ‘ride-sharing’ services, such as Uber and Lyft, to provide residents and visitors with more transportation options while still ensuring public safety and accountability.

The City of Ottawa would like to highlight to residents and visitors the safety and service benefits of using licensed transportation providers.  

All licensed vehicles-for-hire require:

  • Driver screening: Police Records Check for Service with the vulnerable sector and a Statement of Driving Record
  • Vehicle Age Limit: 10-year-maximum age limit (except classic, vintage and specialty limousines)
  • Safety certification: Annual MTO Safety Standards Certificate and a biannual inspection for all vehicles over five years of age.
  • Insurance:  Minimum of $5-million commercial general liability insurance as well as motor-vehicle insurance of $2 million.

Approved taxi and vehicle-for-hire reforms

The City of Ottawa’s new Vehicle-For-Hire By-law took effect on September 30, 2016. This new by-law delivers an innovative and integrated approach to managing taxi, limousine and private transportation companies. These changes offer improved public safety, accessibility and consumer protection for passengers in a fair and competitive marketplace.