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Planning and consultations

Older adult plan - Overview

Older Adult Plan

According to the 2011 census, there are 116,600 seniors (65+) living in Ottawa, making up 13.2% of the population. It is expected that the number of seniors living in Ottawa will more than double over the next 20 years, to a projected 250,000 individuals. By 2031, more than one in five residents in Ottawa will be over 65.

Like many other large municipalities in Canada and around the world, the City of Ottawa is responding to these demographic changes and taking action to make Ottawa a more age-friendly city.

On October 28, 2015, City Council approved the Older Adult Plan 2015-2018, which supports a long-term vision for our community that values, empowers, and supports older persons and their quality of life. The Plan contains 51 actions to address the needs of Ottawa's older residents and is organized under eight age-friendly areas:

  • Outdoor spaces and City buildings 
  • Transportation and mobility 
  • Housing
  • Communication and information 
  • Social, recreational, and cultural participation 
  • Civic participation and volunteering
  • Community supports and health services 
  • Respect and social inclusion 

The Plan builds on the accomplishments of the Older Adult Plan 2012-2014. 

Contact

The Older Adult Plan represents the product of extensive background research and consultations with Ottawa older adults.

For more information about the Older Adult Plan or to obtain reports summarizing the research, demographic analysis and consultation findings, please email olderadults@ottawa.ca.

Older Adult Plan [ PDF - 3.1 MB ].

LIST OF CUMULATIVE ACCOMPLISHMENTS - OLDER ADULT PLAN 2012-2014

Outdoor Spaces and City Buildings

  • 18 City Facilities with high older adult traffic were retrofitted with additional automatic door openers and washroom grab bars. Retrofitted the Carlingwood library. • Updated and implemented the City’s Accessibility Design standards. Three new sections have been added since: Accessibility during Construction, Transit Stops and Shelter Design (see OAP Action 2.3), and Housing Visitability. 
  • 34 additional benches have been purchased and/or installed in areas of the city with high concentrations of seniors. 
  • 12 additional intersections were installed with Pedestrian Signal Technology. Public Works has committed to installing 2 pedestrian signals each year using existing funding. A one-page information sheet was created to promote the safe use of pedestrian signal technology. 
  • The Pedestrian Safety Evaluation Program was developed to prioritize and program pedestrian related road safety improvements to signalized and non-signalized intersections within the City of Ottawa. 
  • A new Sidewalk Hazard Report Form was developed for older adults to report deficiencies in sidewalk conditions to the Road Services Branch. Deficiencies reported through this new form will be prioritized whenever possible. 
  • 55 additional Yellow Grit Boxes were implemented in areas of the city with high concentrations of seniors. 
  • A checklist for Age Friendly Parks, Pathways and Public Spaces was developed and included as an appendix in the Park & Pathway Development Manual and posted on Ottawa.ca. 

Transportation

  • Changes in seniors’ fares were made in 2012 to make transportation more affordable for older adults, such as continued free-ride Wednesdays for persons 65+ and removal of the top-up needed for Para-Transpo users 65+ after 9am. • Age-friendly guidelines for the design and placement of bus stops and shelters were developed and will be reviewed for inclusion in the City of Ottawa Accessibility Design Standards. 
  • An operational review was completed regarding snow removal around bus shelters. New communication arrangements were made between Public Works and Transit Services to streamline snow removal around bus shelters. 
  • A technology review (to inform Para Transpo clients of their vehicle’s approximate arrival time) was completed and options are being reviewed by Transit Services staff. 
  • Consultation and a procedural review (related to advance booking) was completed and findings were reported to the Transit Commission and Council. 
  • 5 additional seniors’ agencies are now offering the travel training program. 
  • Funding for the Taxi Coupon Program was increased to $250,000 and approved by Transit Commission and Council in 2013. Information on changes to program was promoted at over 30 outreach events. 
  • An updated cycling map is in development in partnership with the NCC, City of Gatineau, Ottawa Tourism and Tourism Outaouais and will include the availability of Older Adult amenities such as washrooms. 
  • 12 awareness events on pathway etiquette and sidewalk cycling were held. A pathway etiquette sign was designed and was installed in 55 locations around the city. 
  • 200 Older adults attended a safety event called “Shifting Gears” held in September 2014.The event included presentations by the Ottawa Police, CAA, the Council on Aging, OC Transpo, the Ottawa Hospital and a local pharmacist. 

Housing

  • Over 80 stakeholders attended an Affordable Housing Roundtable held in partnership with CMHC in November 2014.
  • 55 seniors and 19 seniors with disabilities have been assisted through the Ontario Renovates program to make renovations to their homes to increase accessibility. 
  • Software has been purchased and implemented to track data related to repair needs within social housing buildings. 
  • Information on accessibility has been distributed and will continue to be shared with all Domiciliary Hostel operators. 
  • Domiciliary Hostel standards are being reviewed to ensure alignment with the new provincial standards and will be presented to Council for approval in Q1 2015. 
  • 12 educational training sessions have been provided to staff to increase awareness of lesbian, gay, bisexual and transgendered older adults by The Ottawa Senior Pride Network. A poster project within the City’s Long Term Care Homes has been instituted, and regular agenda items at general staff meetings and Departmental meetings and been implemented. 
  • A survey on the needs of older adults who use emergency shelters was conducted.

Communication and Information

  • Over 800 older residents attended 7 Meet Your City Services events.
  • 2,500 hits per month are received on an older adult portal on ottawa.ca which to serves as a central source of information 
  • 800 subscribers have received 25 newsletters about City of Ottawa programs, services, and events of interest to older adults through an older adult email distribution list. 
  • 6,500 copies of a City of Ottawa Guide to Services and Programs for Older Adults were created and distributed.
  • Developed a one pager on City Services for older adults living on a low income and distributed through City staff
  • Launched a new web application called JoinOttawa that provides a single location where older adults can view all recreation and leisure activities and programs provided by Parks, Recreation, and Cultural Services, Ottawa Public Library, and seniors centres
  • Launched a new Volunteer Portal on ottawa.ca that provides older adults with a friendly way to search and select volunteering opportunities 
  • Piloted three satellite Client Service Centres (at two libraries and one recreation facility) that offered in-person and self-service access to information and services 
  • Prepared and launched updated knowledge articles and FAQs for client-facing 311 and Client Services Branch to assist older adults with searching on the web and applying for recreation and leisure activities and volunteer opportunities
  • Included an older adults lens in the corporate communication plan template 

Social, Recreation, and Cultural Participation

  • 6 Ottawa Community Housing Aging in Place buildings and 31 community sites hosted Better Strength Better Balance prevention program sessions. In 2014, close to 700 older adults benefited from the Better Strength Better Balance workshops and provided a 97% satisfaction rate with the sessions. 
  • 1,111 older adults participated in a computer literacy and internet safety curriculum for older adults developed by the Ottawa Public Library. 5 additional laptops and 4 desktop computers were installed at 3 City-operated seniors’ centres and 3 community centres.
  • 20 part-time Parks Recreation and Culture staff completed a 2 day older adult certification course offered by the Canadian Centre for Activity and Aging. One participant has been identified to participate in the Train the Trainer program to create further capacity within Parks Recreation and Culture staff. 
  • 4 editions of a social, recreational, and cultural activity guides targeting older adults (totalling 56,000 copies), were printed and distributed.

Civic Participation and Volunteering

  • Developed a pamphlet to encourage volunteering among retiring City employees. The Learning Centre provides the pamphlets in the City of Ottawa employee retirement package at retirement planning sessions. 
  • Volunteer opportunities have been promoted at corporate Meet Your City Services events, volunteer fairs at library branches, and through the older adult email distribution list. 
  • A revised volunteer services website was developed and launched in December 2013. Changes to the website include an upgraded search function, and an online application. 
  • A Volunteer Recognition Program was developed and approved for Parks, Recreation and Cultural Services. 
  • A survey of City of Ottawa older volunteers was conducted to determine the specific volunteer interests of this group of volunteers. Survey results were shared with all volunteer coordinators. 
  • Developed public engagement guidelines that include specific considerations for engaging with older adults (based on consultation findings and a focus group with older adults). 

Community Support and Health Services

  • 443 households were served as part of the Snow Go Assist program in the winter of 2013-2014. 266 households participated in the Snow Go program which is an increase of 4.3% over 2012-2013 participation. 
  • 49 recipients were recognized as Snow Angels with a recognition event held in November 2014.
  • 5 additional community locations for Ottawa Public Health (OPH) programming were established.
  • A caregiver forum was held in 2012 and a Caregiver Resource Guide and e-learning module were developed.
  • 525 older adults participated, at 5 locations, in a new CPR training program (and train-the-trainer program) specifically designed for older adults 
  • 1,321 low income and vulnerable older adults have received free dental screening from Ottawa Public Health, Dental Services. Ottawa Public Health also provided 279 denture cleanings and 506 fluoride varnish applications in the community free of charge. 396 low income and vulnerable older adults also received free urgent dental care. 
  • 2,947 community members were trained to identify isolated older adults through the Community Connect program. Of that, 1620 were City staff, members of Ottawa Public Health and Fire Fighters. The Community Connect Program has received 349 referrals with 54% of referrals being for residents 65+. 
  • An older adult “well-being” screening tool was developed, in collaboration with various City departments, for use by staff who see clients in their homes to identify issues of concern and refer for additional supports; training of key staff will take place in March 2015 for implementation to begin May 1, 2015. 
  • A pilot program was developed to provide regular home visits by Paramedics to residents who made frequent calls for assistance. Program ended in September 2013 due to funding cuts by the LHIN. 
  • The process for applications across Community and Social Services and Parks, Recreation, and Culture City programs has been simplified by utilizing a common ‘Low-Income Cut-off’ test for financial assistance programs. A pilot project has been completed and full implementation is pending for referrals to be made directly from Community and Social Support Centres to the Hand in Hand program when applicants financially qualify and request a referral. 

Respect and Social Inclusion

  • An Older Adult Staff Awareness Day was held on November 4, 2013 with approximately 100 City Managers and Supervisors attending. The event was designed to increase management’s awareness of Older Adult service issues as one step to improving client service satisfaction among older adults. 
  • The older adult terminology used across the corporation was reviewed and recommendations were endorsed by City Departments to harmonize terms and definitions.
  • Census data (2011) was reviewed and key highlights identified and summarized in various materials for distribution to City Departments.
  • A Seniors Roundtable was created to provide feed-back on the implementation of the Older Adult Plan and to bring forward priorities and issues for consideration.
  • A staff work group was created to coordinate the implementation of the Older Adult Plan and monitor emerging trends and issues.
  • Ottawa was designated as a member of the Global Network of Age Friendly Cities.

Seniors roundtable

The Seniors Roundtable was created in 2012 to provide feed-back to City staff on the implementation of the City of Ottawa Older Adult Plan (OAP) 2012-2014. The Seniors Roundtable will also be a primary mechanism for engaging residents on issues affecting older adults. As outlined in the Terms of Reference, the members of the Seniors Roundtable:

  • Receive progress reports and provide comments on the status of the implementation of the Older Adult Plan;
  • Act as a forum for City of Ottawa staff to seek input related to emerging issues of concern to older adults, as well as corporate programs, services or infrastructure; and
  • Identify and share emerging issues of concern to older adults.

In 2016, a newly constituted Seniors Roundtable, co-chaired by Councillor Diane Deans and Clara Freire, Manager, Partner and Stakeholder Initiatives, Community and Social Services Department will begin meeting to discuss the implementation of the 2015-2018 Older Adult Plan. The membership of the Seniors Roundtable includes older adults who represent various community agencies and meets on a quarterly basis. Minutes from past Seniors Roundtable meetings are posted below.

  • Wednesday, March 2, 2016
  • Wednesday, May 18, 2016
  • Wednesday, August 24, 2016
  • Monday, March 6, 2017

Seniors Roundtable - Wednesday, March 2, 2016

2:00-4:00 pm

City Hall – Councillors Lounge

MEETING NOTES

MEETING GOAL: 
  • To welcome members to the Seniors Roundtable 2016-2018
  • To provide overview of the Older Adult Plan 2015-2018
  • To review and adopt the Seniors Roundtable Terms of Reference
  • To discuss the implementation of Older Adult Plan actions for 2015
MEETING SUMMARY:

Mayor Jim Watson attended the first portion of the meeting and welcomed members to the inaugural meeting of the Seniors Roundtable and thanked them for their participation.

Co-Chair Councillor Diane Deans provided opening remarks, including a brief overview of the accomplishments of the first Older Adult Plan,  re-affirmed Council’s commitment to the Older Adult Plan and to making improvements to services/infrastructure for older adults and indicated that she is looking forward to working with the Seniors Roundtable over this term of Council.

Co-Chair Clara Freire began the meeting by inviting each member to share “what an age-friendly city means to you” as part of the roundtable introductions.

Review and adoption of Seniors Roundtable Terms of Reference

The Terms of Reference for the Seniors Roundtable were reviewed by the group.  The primary role of the Seniors Roundtable is to review and provide feed-back on the implementation of actions contained in the Older Adult Plan.  Additional roles include:

  • Act as the City’s primary mechanism to engage and consult with older residents on programs, services and infrastructure.
  • Identify and share emerging issues of concern to older adults; and
  • Provide feed-back on the draft version of the OAP 2019-2022.

Members proposed minor changes to the Terms of Reference.  The Terms of Reference were approved by the group (with the changes as proposed by members).  The final Terms of Reference will be circulated to members.

Members agreed to have their personal emails on a membership list to be shared with all Roundtable members. This will facilitate the sharing of information among members. 

Introduction to the City of Ottawa Older Adult Plan

An overview of the Older Adult Plan was provided.  The following points were emphasized:

  • The Older Adult Plan 2015-2018 was adopted by City Council in October 2015.  It contains 51 concrete actions (within the City mandate) organized under eight strategic areas.
  • The Plan is based on research and consultation with Ottawa older adults, and input from City departments and staff;
  • The Older Adult Plan represents a strategic initiative in the current Term of Council priorities (2015-2018);
  • City Council approved $500K in the operational budget to implement initiatives contained in the plan;

The overview presentation will be circulated to members.

Older Adult Plan 2015 Progress Report

A short presentation was made on the 2015 Progress Report that was distributed to members as part of their meeting package.

The following points were noted:

  • 2015 was a transition year because the Older Adult Plan was not adopted until October.
  • 2015 OAP funding was allocated to 16 initiatives that aligned with the OAP long-term goals or that further advanced the work of the OAP 2012-2014.
  • The next progress report will present progress on the 51 actions contained in the Older Adult Plan 2015-2018.

Roundtable members had the opportunity to ask questions and provide feed-back on the 2015 Progress Report as provided by staff.  Staff will follow-up with relevant Departments regarding specific request for information. 

Questions received at this meeting were:

  • Is it possible to receive the meeting package with the Progress Report two weeks prior to the Seniors Roundtable meeting to allow time for review and consultation with respective agencies or groups?
  • Was the Ontario Renovates program part of the reductions that the Provincial Government announced as part of their budget announcement?
  • What is the process that is followed to change crossing times at intersections?  How much does the crossing time get increased by?
  • The language spoken by ParaTranspo drivers can be a barrier for some Francophone riders. Does Para Transpo ask clients what languages they would like their driver to speak and is this taken into consideration at the time of booking?
  • What is the new rule for drivers to stop when there is a pedestrian on the street?

Members were informed that the progress reports will not be reviewed in detail at Seniors Roundtable meeting due to time constraints.  Members will be invited to review the reports prior to the meeting and bring questions to the meeting. 

The next progress report will cover the period between January 1 and March 31, 2016. 

Age Friendly Ottawa Introduction and Update

Maureen Forsythe, Director of Age Friendly Ottawa (AFO), provided an overview of the work of AFO and emphasized the partnership between the Council on Aging and the City of Ottawa.

The AFO presentation will be circulated to members.

Agenda Outline for Future Meetings

Future agendas will include the following standing items:

  • Older Adult Plan Progress Report
  • Older Adult Plan Action Spotlight and Discussion.  One City Department will be invited to present on an initiative of the OAP or City Staff will use this agenda item to consult with the Roundtable on corporate and departmental programs, services, infrastructure; 
  • Roundtable – Emerging Seniors Issues linked to City Services – Members will be asked to email issues prior to meetings to allow City staff to prepare information or responses. 
  • Presentation by a Seniors Roundtable member – Time permitting, SR members will have the opportunity to present about their agency
  • Age Friendly Ottawa Update

Additional discussion points:

  • Roundtable members requested for the meeting agenda (and other materials) to be sent as early as possible so that they may discuss with their respective organizations.
  • Meeting minutes will be shared with the Chairs of the City of Ottawa Advisory Committees
  • The Accessibility Advisory Committee representative (Adele Furrie) will provide regular updates to the Seniors Roundtable.
  • At the next meeting, we will have a presentation and discussion on the OAP action 1.7: the age-friendly designation of a City park.
ACTION ITEMS:
  • Staff will follow-up on specific requests for information raised by members during the meeting.
  • Staff will circulate the membership list  with contact information to the group
  • Staff will revise the Terms of Reference based on suggestions from members and circulate to the group
  • Staff will circulate all presentations to the group
NEXT MEETING:
  • The next meeting is scheduled for May 18, 2016, at 9am, at City Hall (Colonel By Room).

Seniors Roundtable - Wednesday, May 18, 2016

2:00-4:00 pm

City Hall – Colonel By Room

MEETING NOTES

Meeting Summary:

Co-Chair Councillor Diane Deans provided welcoming remarks, and reminded members of the mandate of the Seniors Roundtable which is to: monitor the implementation of the OAP, act as a consultative body, and raise emerging issues important to seniors.

Co-Chair Clara Freire began the meeting by reviewing the standing agenda items.

Clara also mentioned that she and Nadine are available between meetings to support members if they have any questions or would like additional context/background about the OAP.

The presentation slides from the March 2 meeting, approved Terms of Reference, and membership list were sent to members by email on March 10, 2016.  A list of Questions and Answers from the March 2 meeting were sent to members on May 11, 2016.  Clara asked if there were any additional questions regarding those inquiries.  None reported.

Older Adult Plan Q1 2016 Progress Report

Nadine Jodoin gave a brief overview of the structure and content of the Q1 2016 progress report that was distributed as part of the meeting package.

Members were asked to send questions and comments about the report prior to the meeting but none were received.  Nadine stated that the report would not be discussed in detail but that staff would take questions from members on any information presented in the report.

Nadine highlighted two actions: the interactive public washroom map and the refresh of the Guide to Services and Programs for Older Adults.

Questions from Seniors Roundtable members were noted and responses will be provided prior to the next meeting.

Older Adult Plan Action Spotlight and Discussion

Members received a presentation by Kevin Wherry, Manager, Recreation Planning and Facility Development, from the Parks, Recreation, and Cultural Services Department. 

  • Kevin introduced the group to the parks planning process at the City of Ottawa and explained how Action 1.7 (“To make age-friendly improvements to one City park per year”) will be implemented. 
  • Following Kevin’s presentation, members were asked to discuss benefits and issues associated with allocating age-friendly park improvement funding to one park versus using the funding to make smaller improvements to many parks.
The following Seniors Roundtable recommendations were documented:
  • That PRCS apply the Parks and Pathways Inclusive Design Checklist, developed as part of the OAP 2012-2014, to assess existing park conditions and identify features to be included in the park improvement project.  
  • OAP Action 1.7 proceed as a pilot project that will test the implementation and effectiveness of innovative and inclusive design features (specific to older adults) in an existing park.  As such, PRCS should proceed with making improvements to one park (McCormick) in 2016.
  • Research and develop a list of promising age-friendly elements (with associated costs and potential suppliers) that should be considered in the re-development of parks in the future.
  • Assess how the Lifecycle Replacement Policy can be used to provide flexibility in the type of replacement that is allowed, so that the replacement can be aligned with the demographic reality of neighborhoods.
  • Kevin will provide an update on the McCormick Park improvements at the final Seniors Roundtable meeting of the year (November).
  • Staff will prepare a response for the Community and Protective Services committee informing them of the Seniors Roundtable recommended actions.
Presentation – Seniors Roundtable member(s)

The group received short updates from two Seniors Roundtable members.

Terry Sing discussed the International Day of the Older Person – October 1, 2016, and requested the UN declaration be brought to the attention of City Council for potential proclamation and flag-raising.  Chair Deans indicated that she would action this request.  Seniors Roundtable members will be invited to attend if a ceremony is organized.

Liz Tucker from the Kanata Seniors Council informed the group of the Far West Fun Fest event. This two-week event is organized by the Kanata Seniors Council in collaboration with various west end Retirement Homes.

 Age Friendly Ottawa Introduction and Update

Louise Plouffe provided an update on the work of Age-Friendly Ottawa and the partnership between the Council on Aging and the City of Ottawa. 

  • One example of this partnership is the Age Friendly Evaluation project.  The team (also includes the University of Ottawa) has developed an evaluation framework with indicators, using existing data sets. A community report containing the evaluation indicators and baseline findings will be published in the fall. 

Age Friendly Ottawa is exploring a new model of working directly with neighborhoods, in collaboration with the Federation of Citizens Association. 

Questions/Actions received at this meeting:
  • Has the City of Ottawa reached out to the business community to encourage them to make their washrooms available to the public?
  • What is a Smart Burner? Is the Smart Burner product (or something similar) something that is available to the general public or just for purchase though Fire Services/landlords?
  • Could the public washrooms be opened longer hours at Andrew Haydon Park?
  • A concern was raised pertaining to drivers turning before pedestrians have cleared the crosswalks, or turning in front of pedestrians.  Is this issue raised often and have there been awareness campaigns built (or any plans to build campaigns) to address this issue? 
  • Does the City have statistics on technology use among the seniors’ population?  
  • What are the 7 sites being used for Ottawa Public Health falls prevention exercise program?
  • What is the official process with regard to an October 1 proclamation of International Day of Older Persons. Can the proclamation be repeated annually?

Staff will take the concerns and questions to the departments/staff responsible and provide answers prior to the next Roundtable meeting.

ACTION ITEMS:
  • Staff will follow-up on specific requests for information raised by members during the meeting.
  • Staff will circulate all presentations to the group.
  • Seniors Roundtable members will be invited to review the draft revised Guide to Services and Programs for Older Adults. 
  • The public washroom map will be distributed to Seniors Roundtable members when it is published.
  • Staff will reach out to members of the Seniors Roundtable when work begins on a strategy to reach out to isolated immigrant older adults.
  • Staff will explore options for bringing forward information on the new collaborative project to reduce the rate of social isolation among seniors, which recently received funding from the federal New Horizons for Seniors Program.
  • Councillor Deans will explore the proclamation of October 1 as the Day of Older Persons and a flag-raising ceremony.
  • Councillor Deans will inquire about the possibility of having seniors from Casa De Los Abuelos sing O Canada at an upcoming Council meeting.
  • Louise will give a presentation on the Building an Age-Friendly Business Community program run through the Council on Aging at the August meeting of the Roundtable.
  • Ana Maria Cruz-Valderrama and Beryl McKale have expressed interest to present at the August meeting of the Roundtable.
NEXT MEETING:

The next meeting is scheduled for August 24, 2016, 1:00-4:00 pm, at City Hall (Colonel By Room)   

Seniors Roundtable - Wednesday, August 24, 2016

1:00 - 4:00 pm

City Hall - Colonel By Room

MEETING NOTES

Meeting Summary

Co-Chair Councillor Diane Deans provided welcoming remarks, and reminded members of the mandate of the Seniors Roundtable which is to: monitor the implementation of the OAP, act as a consultative body, and raise emerging issues important to seniors. 

Co-Chair Clara Freire began the meeting by reviewing the standing agenda items. 

Clara briefly discussed the recent reorganization that took place amongst City departments. These changes do not affect the commitment of the City towards the Older Adult Plan and to date, it is not expected that the implementation timelines will be affected by the changes however we will monitor progress with individual department leads. 

Clara also reminded members to submit any questions they have regarding the progress report document to Nadine or Jennifer in advance of the meeting to ensure that comprehensive answers can be brought to the meeting. Questions can be submitted either by email or by phone.

Older Adult Plan Q2 2016 Progress Report

Clara gave a brief overview of the structure and content of the Q2 2016 progress report that was distributed as part of the meeting package. 

Members were asked to send questions and comments about the report prior to the meeting but none were received. Clara stated the report would not be discussed in detail but that staff would take questions from members on any information presented in the report. 

Jennifer Charles provided a short presentation on the activities and spending completed in Q2 2016 and highlighted two actions; the Progressive Falls Prevention Exercise Continuum (action 5.1) and the free urgent dental treatment program for low income older adults (action 7.6). 

Questions from Seniors Roundtable members were noted and responses will be provided prior to the next meeting. 

Age-Friendly Ottawa Update

Louise Plouffe introduced Bonnie Schroder to the group. Bonnie is the new Director of Age Friendly Ottawa run through the Council on Aging.

Louise introduced Dagmar Horsman from the Council on Aging who gave a presentation called Building an Age Friendly Business Community Project.

Older Adult Plan Action Spotlight and Discussion

Clara introduced Megan Michie from Public Works and Environmental Services who is the departmental representative on the internal Older Adult Plan working group. 

Megan introduced 2 Public Works employees who would be sharing information on different initiatives that fall under their portfolio

  • Pedestrian Crossovers - Kunjan Ghimire, Traffic Services Branch
  • Pedestrian Signal Technology/ Intersection crossing times - Rahmie Doueidar, Traffic Services Branch
  • Sidewalk Maintenance - Megan Michie, Business Strategic and Support Services

Presentation - Seniors Roundtable member(s)

Beryl McKale gave a short presentation of the Seniors Centre without Walls program run through the Good Companions Centre. This program brings recreational activities, educational lectures and Health and Wellness Seminars to isolated older adults 55+ and adults with physical disabilities through their telephone. 

Anna Maria Cruz-Valderrama gave a short presentation on the organization that she is involved with - Club Casa de los Abuelos. The non-profit organization acts as a meeting place and recreational group for Spanish speaking older adults inthe City of Ottawa. 

Questions/ Actions received at this meeting:

  • in terms of OC and Para Transpo, are there active offers of French through the phone and booking lines as well as on the website?
  • What are the funding criteria for community funding allocations?
  • Are the services of the Francophone seniors centres noted in the PRC OA activity guide and if not, why not. If there a way to advertise those services, given the benefit they provide to the community?
  • Are there French activity classes offered - none were noted in the summer PRC OA activity guide?
  • In terms of Opening Doors, Reaching Out project, is there a list of the Francophone seniors residences that were approached that is available to the public? If so, can we obtain the list and share with the member?

Staff will take the concerns and questions to the departments/staff responsible and provide answers prior to the next Roundtable meeting

Action Items

  • Staff will follow-up on specific requests for information raised by members during the meeting. 
  • Staff will circulate all presentations to the group.
  • Staff will arrange for a session to be booked between Seniors Roundtable meetings for presentation to be given on community based initiatives. 
  • Staff will review specific data source related to internet usage to determine if information is available for Ottawa.
  • Staff will distribute an invitation to Seniors Roundtable members inviting them to attend the National Seniors Day flag raising and proclomation on September 30th. 

Next Meeting 

The next meeting is scheduled for November 16, 2016, 9:00 - 12:00 pm, at City Hall (Colonel By Room)

Seniors Roundtable - Monday, March 6, 2017

9:00 - 12:00pm

City Hall - Colonel By Boardroom

MEETING NOTES

Meeting Summary:

Co-Chair Clara Freire welcomed and reminded members of the mandate of the Seniors Roundtable which is to: monitor the implementation of the OAP, act as a consultative body, and raise emerging issues important to seniors.

Clara explained that the roundtable has not met on regular business since August 24, 2016. This was due to significant corporate re-organizational changes that occurred in October. These changes do not affect the commitment of the City towards the Older Adult Plan. While it is possible that a few initiatives might be slightly delayed, staff will continue monitoring the OAP actions closely.

Questions and answers posed at August 24, 2016 meetings were circulated at the meeting. Electronic versions will be shared following the meeting.

Co-Chair Councillor Diane Deans provided some updates since the last regular meeting of the Roundtable:

  • A flag raising ceremony commemorating the International Day of the Older Person was held on September 30th, 2016 at City Hall
  • The 2017 Budget was approved by Council on December 14, 2016, and it included 2 elements that strengthen the city’s social safety net:
    • $2.7 million to fund a low-income bus pass, the EquiPass, which will provide a 50% discount from the cost of the adult monthly regular pass, and will benefit those living below the low income cut-off. Information on the low income cut-off can be found here: http://www.octranspo.com/tickets-and-passes/coming_this_spring_equipass
    • $610k additional funding for community agencies currently funded through the City’s Community Funding portfolio, with $110k to increase the inflationary provision to 2%, and $500k to help these agencies deal with growth, waitlist and other critical, one-time issues. Councillor Deans acknowledged that this funding does not address all the concerns she has heard from the community, especially from organizations that are not currently funded and are seeking funding.

The Agenda and Meeting Notes, August 24, 2016, were approved as circulated.

Older Adult Plan Q3-Q4 2016 Progress Report

Clara gave a brief overview of the structure and content of the Q3-Q6 2016 progress report that was distributed as part of the meeting package.

Nadine Jodoin provided a short presentation on the activities and status of the OAP at the end of 2016, 2016 spending, and allocation of the OAP 2017 funding. OAP 2017 funding of $279,300 has been allocated to date. The remaining budget will be allocated as part of Phase 2 allocations process to be finalized by March 31st.

A suggestion was made to create a mechanism to identify underspending early in order to allow time to redistribute the funds to other OAP initiatives prior to the end of the year. 

Questions on the Progress Report were received from Adele Furrie and Cécile Paquette prior to the meeting.

A recommendation was made to insert information on the progress report to indicate where francophone service provision is integrated in the actions. 

Questions and comments from Seniors Roundtable members were noted and responses will be provided prior to the next meeting.

Older Adult Plan Action Spotlight and Discussion​

Clara introduced Dean Aqiqi, Program Manager, Infrastructure Renewal and Gabrielle Fraser, Coordinator, Life Cycle and Renewal Projects, Department of Planning, Infrastructure & Economic Development.

Dean and Gabrielle made a presentation about the Accessibility Rating Tool (OAP Action #1.2).  Seniors Roundtable members provided suggestions and feedback on the Tool and the process. Adele Furrie indicated that the Tool has been presented at the Accessibility Advisory Committee.

A decision was made to circulate the Tool for members to provide additional feedback to Adele Furrie who will compile and provide a group response to Dean Aqiqi.

Presentation - Community Safety Services

Clara introduced Inspector Sterling Hartley, Community Safety Services Section, Ottawa Police Service.  Sterling presented an overview of the Community Safety Services Transition Plan and answered questions following his presentation.

Roundtable members requested a copy of the presentation and a list of the Advisory Group members. 

Roundtable – Emerging Seniors Issues linked to City Services

Questions from members were noted.

Age-Friendly Ottawa Update

Bonnie Schroder, Director of Age Friendly Ottawa, shared the following updates:

  • Funding proposals have been submitted to Trillium and the Community Foundation.
  • The Age-Friendly Evaluation Report will be launched on March 21st at the Council on Aging.  Seniors Roundtable members are invited to attend and registration information will be forwarded to members.

Questions/Actions received at this meeting:

  • What is the low-income threshold for the EquiPass? 
  • What is the name of the park in Orleans that has been designated Age-friendly?
  • What is the membership of the Community Safety Services Advisory Group?
  • Is there specific support available for francophone seniors under the Elder Abuse Team?  Why is Police Services staff represented on the English but not on the French Elder Abuse Committee?
  • What is the outcome of the Request for Proposal for affordable housing (Action #3.1)? How will the new housing investment decrease the number of people on the waitlist?
  • What are the housing waitlist criteria?  Can a person experiencing mobility issues be prioritized as per someone with a medical/cardiac condition?
  • How were the tickets for the Nutcracker show (Action #5.3) distributed?
  • Is the program to offer one-on-one computer and technology assistance and tutoring by teens to seniors (Action #5.2) going to be available in French?
  • Are the measures being developed to foster mental health and dementia friendly services for older adults (action #7.2) also targeting francophone seniors?
  • Are the emergency preparedness tools and resources (Action #7.3) available in French?

Staff will take the questions to the departments/staff responsible and provide answers prior to the next Roundtable meeting.

ACTION ITEMS:

  • Staff will circulate all presentations to the group.
  • Staff will circulate the Accessibility Rating Tool and members will review and provide feedback directly to Adele Furrie.
  • Staff to invite Para Transpo to make a presentation at the next Seniors Roundtable meeting.
  • Staff to forward the invitation and registration information for the launch of the Age-Friendly Evaluation Report.
  • Staff will follow-up on specific requests for information raised by members during the meeting.

NEXT MEETING:

The next meeting is scheduled for Wednesday, May 17, 2017, 9:00 am-12:00 pm, at City Hall (Colonel By Room)                                                                                                                             

Seniors Roundtable - Membership List

Agency

Confirmed representatives

Council on Aging

Louise Plouffe

Rendez-vous des aînés francophones d'Ottawa

Pierre Coucie

Kanata Seniors Council

Liz Tucker

Fédération des ainés retraités froncophones de l'Ontario (FAFO)

Cécile Paquette

The Good Companions

Beryl McKale

Ottawa Community Support Coalition

Ken Holmes

Gloucester Senior Adults' Centre

Betty Joanisse

Ottawa Senior Pride Network

Barry Deeprose

Ottawa Community Immigrant Services Organization (OCISO)

Pardeep Ahluwalia

Ottawa Aboriginal Coalition

Jim Lanigan

Jewish Family Services

Iqbal Jaswal

Poverty Reduction Network

Linda Lalonde

Case De Los Abuelos 

Ana Maria Cruz-Valderrama

National Association of Federal Retirees

Terry Sing

Meals on Wheels

Brian Waters

Accessibility Advisory Committee

Adele Furrie

Age Friendly Ottawa

Bonnie Schroeder

Seniors Roundtable Terms of Reference

BACKGROUND

In October 2012, the City of Ottawa adopted a comprehensive Older Adult Plan (OAP) which presents a coordinated approach to addressing the needs of older residents of Ottawa.  The Plan introduces a long-term vision of a community that values, empowers, and supports older persons and their quality of life. The Plan presents 74 concrete actions that will be implemented in the shorter-term (2012-2014) towards the achievement of this vision.   The Older Adult Plan represents a strategic initiative within the Term of Council Strategic Plan (2011-2014).

The actions included in the Plan are organized under eight key strategic areas:  Outdoor Spaces and City Buildings; Transportation; Housing; Communication and Information; Social, Recreational, and Cultural Participation; Civic Participation and Volunteering; Community Supports and Health Services; and Respect and Social Inclusion.  Responsibility for implementation of actions in the Older Adult Action Plan rests with each City Department that has been identified as a “lead” in the Plan; however each City department will play a role in supporting the Plan and its implementation over time. 

MANDATE OF THE SENIORS ROUNDTABLE

The mandate of the Seniors Roundtable is to provide feed-back to City staff on the implementation of the City of Ottawa Older Adult Plan (OAP).  The Seniors Roundtable will also be the City’s primary mechanism for engaging residents on issues affecting older adults.

VISION AND VALUES

The Seniors Roundtable will work within and respect the long-term vision and stated core values of the Older Adult Plan.

Vision:  Ottawa is an age-friendly and caring community that values the contributions of older adults, offers a broad range of opportunities for active living, and provides supports that are responsive to the diverse needs and choices of older adults. 

Values:

  •          A recognition that older adults are contributors to our community and that all – regardless of cultural and religious background, language, sexual orientation, gender identity and gender expression, abilities, financial situation, or geographic location – must be respected and included.
  •     A belief that older adults must have access to services that are people-centred, accessible, affordable, equitable, and appropriate to individual needs and abilities. 
  •     A belief that vulnerable older adults must be supported and protected.  
  •     A recognition that the majority of older adults prefer to age in place, in their familiar neighbourhood.
  •     A belief that older adults must be involved in deciding priorities, shaping actions and bringing about change.
  •     An awareness that age-friendly environments and communities benefit all age groups.

RESPONSIBILITIES OF MEMBERS

The members of the Seniors Roundtable shall be responsible to:

  • Receive progress reports and provide comments on the status of the implementation of the actions contained in the Older Adult Plan;
  • Act as a forum for City of Ottawa staff to seek input related to emerging issues of concern to older adults, as well as corporate programs, services or infrastructure.

MEMBERSHIP

The Seniors Roundtable shall be comprised of a maximum of 15 City of Ottawa residents.  These individuals shall be:

  • Residents of Ottawa who are 50 years of age or older;
  • Residents who reflect the City’s diverse population (the City of Ottawa Equity and Inclusion Lens will be applied to assist in inviting a diverse membership);
  • One (1) City Councillor in a liaison capacity.

The Seniors Roundtable will be chaired by City of Ottawa staff.   The term of membership will be for two years, beginning in January 2013 and ending in December 2014. 

The Mayor of Ottawa will extend invitations to community agencies serving older adults to identify older adults to participate on the Seniors Roundtable, as representatives of those agencies.  The Community and Social Services Department will make a final determination of membership in consultation with the Mayor’s Office. 

OTHER CITY STAFF RESOURCES

The Community and Social Services Department will act as the Roundtable’s Secretariat and provide support to the Roundtable (i.e. provide OAP status updates, organize meetings, prepare meeting materials, bilingual minutes, etc).

Representatives from key City departments (e.g. Ottawa Public Health; Ottawa Public Library; Public Works; Community and Social Services Department; Parks, Recreation & Cultural Services; Transit Services; Emergency and Protective Services; Service Ottawa, Corporate Communications) may also be asked to attend meetings to provide updates and information in support of the Roundtable, as required.

DECISION MAKING AND ACCOUNTABILITY

Decision-making at Roundtable meetings will be achieved through consensus.  In the event that consensus is not achieved, the Roundtable will use a vote with a majority rule. 

Formal monitoring of the implementation progress of the OAP will be done by Departmental staff and reported to senior management and City Council at regular intervals by the Community and Social Services Department (CSSD).  Feedback received from the Roundtable will be considered for this reporting.

The Terms of Reference for the Roundtable will be reviewed at the end of each term. 

MEETING STRUCTURE

The Seniors Roundtable will meet four times a year.  Sub-groups (on-going or ad hoc) may be created to work on specific issues between meetings.

Communications, such as updates on follow- up actions, will be shared between meetings via e-mail.

All meetings will take place at Ottawa City Hall, 110 Laurier Avenue West.

Participants will be invited to communicate in either English or French.