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About Ottawa Public Health

Contact Ottawa Public Health

Contact us

Please note: The Ottawa Public Health Contact Centre is currently experiencing technical difficulties. If you have an emergency please dial 9-1-1.

Call us

613-580-6744
TTY: 613-580-9656, Toll free: 1-866-426-8885
Monday to Friday from 8:30 am to 4:30 pm (closed on statutory holidays).
To report a public health emergency after hours and on statutory holidays, please call 3-1-1 (613-580-2400, TTY: 580-2401) and ask for the Public Health Officer on call.

The Ottawa Public Health Information Line (OPHIL) offers free confidential information and advice on a variety of health topics, ranging from:

  • Immunization
  • Breastfeeding
  • Tobacco cessation
  • Physical activity and healthy eating
  • Food safety

Fax us

613-580-9660

Additional contacts

613-580-6744:
  • Dental Health Services, ext. 23510
  • A Public Health Inspector, ext. 23806
  • A Public Health Nurse, ext. 28020
  • The Medical Officer of Health, ext 23681
  • Employee Directory.
Service also available in over 170 languages:

When calling the Ottawa Public Health, you may request the assistance of an interpreter. This service is available in over 170 different languages. You will be placed in a 3-way call with the interpreter, who will provide you with an opportunity to discuss your inquiry in the language of your choice.

Email us

healthsante@ottawa.ca

Important Notice: 
E-mailing personal and confidential health related information to the Ottawa Public Health is not recommended. If you have a question related to a specific health issue, contact your health care professional directly. This web site is neither licensed, nor able to comment on specific personal health problems.

Write to us

Ottawa Public Health 
100 Constellation Drive
Ottawa, ON
K2G 6J8

Connect with OPH

Blog
Twitter (@ottawahealth)
Facebook
Pinterest

Submitting a Complaint to Ottawa Public Health

Ottawa Public Health is committed to continuous quality improvement where all complaints are dealt with fairly in a respectful, transparent fashion, as quickly as possible.

What is a complaint?

A complaint is an expression of dissatisfaction related to an Ottawa Public Health program, service, or staff member, where a resident believes that Ottawa Public Health has not provided a service experience to the client satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected.

How to submit a complaint?

You can use any of methods above to submit a complaint, including:

Phone
613-580-6744
TTY: 613-580-9656, Toll free: 1-866-426-8885
Monday to Friday from 8:30 am to 4:30 pm (closed on statutory holidays).

Email
healthsante@ottawa.ca

Letter
Ottawa Public Health 
c/o Strategic Support Branch 
100 Constellation Drive
Ottawa, ON
K2G 6J8

About Ottawa Public Health

 Ottawa Public Health

Ottawa Public Health (OPH) provides public health programs and services to individuals and communities while advocating for public policies that make our city and its residents healthier. OPH is a teaching health unit and works with all post secondary educational institutions in the area.  
OPH is governed by the Board of Health, which is comprised of elected members of City Council and public members. The legal obligations and authority for public health in Ontario are established under the Health Protection and Promotion Act. The Ontario Public Health Standards and Organizational Standards establish the requirements for fundamental public health programs and services. OPH services are funded by the Ministry of Health and Long-Term Care, the City of Ottawa and the Ministry of Children and Youth Services.

Increases quality of life Ottawa residents and prevents chronic diseases:

Protects against environmental health hazards:

Prevents epidemics and the spread of infectious diseases:

Reduces the number of injuries, disabilities and deaths:

Promotes and encourages healthy growth and development of families and children:

  • Helping moms-to-be plan a healthy pregnancy and prevent low birth-weight babies
  • Providing home visits to families with infants and young children
  • Providing support and education to parents and childcare providers

Conducts surveillance:

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Ottawa Public Health’s Strategic Priorities

Vision

All Ottawa’s communities and people are healthy, safe and actively engaged in their well-being.

Mission

In partnership with the people and communities of Ottawa, Ottawa Public Health improves and advocates for health and well-being through prevention, promotion and protection.

Strategic priorities

  1. Inspire and Support Healthy Eating and Active Living
  2. Foster Mental Health in Our Community
  3. Enhance Collective Capacity to Reduce Preventable Infectious Diseases
  4. Develop an Adaptive Workforce for the Future
  5. Advance Healthy Public Policy

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Ottawa Board of Health

The Board of Health is responsible for upholding standards under the Health Protection and Promotion Act and other legislation, and for establishing the overall objectives and priorities of OPH. Learn more about the board, its members and read the latest minutes and agendas.

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Jobs with OPH

Find out about recruitment opportunities.

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Ottawa Board of Health

Ottawa Board of Health has a legislated duty to ensure the provision of public health programs and services to the citizens of Ottawa, and to govern these programs and services in the public interest, including fiscal and administrative oversight.

Learn More

Ottawa Public Health’s Strategic Plan 2015-2018

Ottawa Public Health (OPH) is working to advance the health of Ottawa residents through its new Strategic Plan: Building a Healthier Ottawa: Ottawa Public Health (OPH) Strategic Plan 2015-2018 [PDF 3 MB]. This plan provides a clear picture of the pressing public health issues facing our communities today and looks forward to identify the areas that would benefit from strengthened efforts. 

The plan includes five Strategic Directions that demonstrate OPH’s commit­ment to the vision, mission, and principles that underlie the services it provides to advance health promotion and disease protection in our community. The five Strategic Directions are:

  1. Inspire and Support Healthy Eating and Active Living
  2. Foster Mental Health in Our Community
  3. Enhance Collective Capacity to Reduce Preventable Infectious Diseases
  4. Develop an Adaptive Workforce for the Future
  5. Advance Healthy Public Policy

The OPH Strategic Plan 2015-2018 is the result of a fulsome process undertaken by the Board of Health and staff to assess the current environment and identify areas that need enhanced attention. The process included a review of local data, as well as consultation with staff, stakeholders, and the public. 

OPH Strategic Plan 2015-2018

Image of Ottawa Public Health’s Strategic Plan 2015-2018

Health Equity at Ottawa Public Health

Having access to healthcare alone does not make someone healthy. Health is also affected by where we live, work, and play. Social factors like income, education, community support, and early childhood development affect health. These social factors are called the social determinants of health.

Health Equity means that ALL members of the community have good opportunities to be healthy – regardless of their age, income level, gender, ethnic background, or any other social or economic reasons.

Creating equitable opportunities for health is part of Ottawa Public Health’s current strategic plan. We work towards health equity in many ways, for example:

  • We monitor and report on the relationship between social factors, like income, and health outcomes in Ottawa;
  • We develop meaningful partnerships with community partners and organizations that work with people facing health inequities;
  • We modify our services to include those who have fewer opportunities to be healthy;
  • We participate in policy development to address the social determinants of health.

For more information related to Health Equity or the social determinants of health, you can visit:

Please contact OPH if you have any questions at 613-580-6744.

You Have Rights and Responsibilities

You have the right to:

RESPECT

This means that we will

  1. Respect diversity.
  2. Ask for your consent before we provide services.
  3. Do all we can to meet your needs.
  4. Provide service in English and French.
  5. Tell you the names and roles of employees who provide services to you. We will inform you if a student or trainee is helping you.
  6. Provide you with information before you choose to become part of a research project.
  7. Promote and support breastfeeding..

PRIVACY

We protect your personal information.

SAFETY

We are committed to providing you with a safe environment. You have the right to receive information that is

  • accurate, and
  • in words you can understand.

If something unexpected and serious happens due to a service you receive, we will inform you of this.

RESOLVE COMPLAINTS

You have the right to comment and complain about the services you receive. We will inform you about the process, and how to register a comment or complaint.

We expect two things from you:

1. COURTESY AND RESPECT

We ask you to respect the rights, diversity, safety, and privacy of other people. Treat others with respect, dignity, and courtesy. Call us to cancel or postpone appointments you cannot attend.

2. BE ACTIVE IN YOUR CARE

You are responsible for your own health. Tell us about your health, so we can give you the service you need. Ask questions if the information we give you is not clear.

Comments and Complaints

If you have a comment or complaint, you may:

  • Talk to the person who is providing the service.
  • Ask to speak to a supervisor or manager.
  • Contact Ottawa Public Health by:
    Phone: 613-580-6744
    TTY: 613-580-9656
    Email: healthsante@ottawa.ca
  • Send a letter to:
    Ottawa Public Health
    100 Constellation Drive
    Ottawa, ON K2G 6J8

Print version [PDF 151 KB]

Social Media Protocol

Are you looking for reliable local health information? Do you have questions or comments? Connect with the City of Ottawa’s official source for health information.

Follow Ottawa Public Health (OPH) on Twitter at @OttawaHealth, on Pinterest at OttHealthSante and on Tumblr. You can also “like” Ottawa Public Health on Facebook.

OPH’s social media accounts are managed by the Health Information Coordination and Communications Team. If you follow us, you can expect content related to:

  • Ottawa Public Health awareness campaigns, programs and health promotion;
  • Newsworthy events involving public health organizations and health initiatives; and
  • Timely notifications that affect residents and partner/stakeholder organizations.

Availability

OPH regularly updates and actively monitors its social media accounts and strives to respond in a timely fashion. Note: You can expect a delay in response to a message received outside regular business hours.  If it’s an emergency, please dial 9-1-1.

Following and likes

OPH follows and likes other social media accounts. Please note that being followed or liked by OPH does not imply endorsement of any kind.

Re-posting

OPH will retweet, reblog and share content that it deems of value to its followers. Messages shared by OPH should not be interpreted as an OPH endorsement of the originator, of its messages or of any organization.

Direct messages, @replies and comments

OPH welcomes feedback and ideas from all its followers. All direct messages, @replies and comments are actively monitored and will be actioned accordingly. Any emerging themes, questions or comments will be shared internally to relevant staff and stakeholder

To protect your own privacy and the privacy of others, do not include personal information including but not limited to, addresses, phone numbers and e-mail addresses in your @replies and messages. Public Health Nurses are available to discuss health-related matters and to answer questions and concerns by calling:

613-580-6744
TTY: 613-580-9656, Toll free: 1-866-426-8885
Monday to Friday from 9 am to 4 pm

You can also ask about health-related questions and concerns by e-mailing healthsante@ottawa.ca

Ottawa Health Day

Hello Ottawa,

My name is Sarah Horton. I am a grade 12 student at Garneau High School in Orleans.  Four years ago I approached Ottawa’s Board of Health to request that we, as the Nation’s capital, have an annual health day.  I am happy to report that the fourth Ottawa Health Day will be on October 16, 2014. 

The theme of Ottawa Health Day 2014 is Promote, Prevent, and Protect. There will be activities for all three of these themes:

PROMOTE

OPH wants you, Ottawa, to promote a healthy lifestyle by eating well, being active and feeling good.  Join bestselling author, assistant professor in the Department of Medicine at the University of Ottawa and founder and medical director of the Bariatric Medical Institute Dr. Yoni Freedhoff who will speak to The Mythology of Modern Day Dieting. Dr. Freedhoff’s #1 national bestseller The Diet Fix: Why Diets Fail and How to Make Yours Workwill be available to purchase at this event. This event will take place at 7:00p.m. at the Centrepointe Theatre. Registration is FREE at www.ottawahealthday.eventbrite.ca.

PREVENT

Safety before beauty! Prevent infections by knowing what to look for at your tattoo and body piercing studio, hairdresser and barbershop, and spa. OPH will be sharing its spa and tattoo places fact sheets and promoting its health inspection report website through social media. Visit Ottawa.ca/PersonalServiceSettings for information on things you should know before visiting a spa or tattoo place and to consult our health inspection reports.

PROTECT

Join Dr. Isra Levy, Medical Officer of Health and Mr. Alex Munter, President and Chief Executive Officer of the Children's Hospital of Eastern Ontario (CHEO) at a flu immunization launch event. Protect yourself and your family by getting your flu vaccine early. OPH will be providing early flu shots to children under the age of five at this event which will take place at OPH’s Immunization Centre, located at Mary Pitt Centre (100 Constellation Drive) at 1 p.m. Visit ottawa.ca/flu for more information about where you can get your flu vaccine.

Let’s promote, prevent and protect the health of Ottawa residents on October 16 and every day!

Sincerely,

Sarah Horton

 Print version [PDF 380 KB]