Contact Ottawa Public Health

Contact us

Call us

613-580-6744
TTY: 613-580-9656, Toll free: 1-866-426-8885
Monday to Friday from 8:30 am to 4:30 pm (closed on statutory holidays).
To report a public health emergency after hours and on statutory holidays, please call 3-1-1 (613-580-2400, TTY: 580-2401) and ask for the Public Health Officer on call.

The Ottawa Public Health Information Line (OPHIL) offers free confidential information and advice on a variety of health topics, ranging from:

  • Immunization
  • Breastfeeding
  • Tobacco cessation
  • Physical activity and healthy eating
  • Food safety

Fax us

613-580-9660

Additional contacts

613-580-6744:

  • Dental Health Services, ext. 23510
  • A Public Health Inspector, ext. 23806
  • A Public Health Nurse, ext. 28020
  • The Medical Officer of Health, ext 23681
  • Employee Directory.

Service also available in over 170 languages:

When calling the Ottawa Public Health, you may request the assistance of an interpreter. This service is available in over 170 different languages. You will be placed in a 3-way call with the interpreter, who will provide you with an opportunity to discuss your inquiry in the language of your choice.

Email us

healthsante@ottawa.ca

Important Notice: 
E-mailing personal and confidential health related information to the Ottawa Public Health is not recommended. If you have a question related to a specific health issue, contact your health care professional directly. This web site is neither licensed, nor able to comment on specific personal health problems.

Write to us

Ottawa Public Health 
100 Constellation Drive
Ottawa, ON
K2G 6J8

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Submitting a Complaint to Ottawa Public Health

Ottawa Public Health is committed to continuous quality improvement where all complaints are dealt with fairly in a respectful, transparent fashion, as quickly as possible.

What is a complaint?

A complaint is an expression of dissatisfaction related to an Ottawa Public Health program, service, or staff member, where a resident believes that Ottawa Public Health has not provided a service experience to the client satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected.

How to submit a complaint?

You can use any of methods above to submit a complaint, including:

Phone
613-580-6744
TTY: 613-580-9656, Toll free: 1-866-426-8885
Monday to Friday from 8:30 am to 4:30 pm (closed on statutory holidays).

Email
healthsante@ottawa.ca

Letter
Ottawa Public Health 
c/o Strategic Support Branch 
100 Constellation Drive
Ottawa, ON
K2G 6J8