Community Connect

Who can I call if someone might need help?

The Community Connect team can help link people to the services and supports they may need to stay safe and independent in their homes.

Is someone you know?

  • In poor physical and/or mental health
  • Alone with no family or friends
  • Living in conditions with garbage, bugs, rotting food, neglected repairs or severe clutter

What can you do?

  • Find out more:
    • Express your concern with the person.  Is it physical health, mental health, home safety, isolation or lack of support?
    • Get  the person’s name, address and/or phone number – any detail helps
    • Find out about family members, a doctor or service that is already involved with the person
  • Take Action:
    • If the person is an immediate danger to themselves or others, call 9-1-1
    • Call the family member, the doctor or the service that is already involved
    • Call the Ottawa Public Health Information Line. You may be referred directly to services that can help or to a Community Connect nurse

Community Connect

What we do:

  • Help people of any age, city wide
  • Contact you or the client within 2 working days

How we can help:

  • Assess the situation by phone or home visit, when the person gives consent
  • Help organize services
  • Follow-up and refer to appropriate community and health services
  • Try to help clients stay in their homes with the services and supports they may need

What we don’t do:

  • Respond to emergencies – call 9-1-1
  • Remove a person from their home
  • Shutdown or condemn homes
  • Clean or de-clutter a home
  • Offer long term support  - we are a short term referral  service

Community Connect Training

  • Community Connect Training provides information on how to identify and connect isolated or at-risk older adults to community supports and services.
  •  The training is offered to those who have regular contact with older adults such as employees of businesses, services, community groups or volunteers
  • The 30 minute training is free and can be held at your place of work
  • Request a training for your organization

For more information on training or to request help for someone, call the Ottawa Public Health Information Line, Monday to Friday from 9 am to 4 pm.

613-580-6744 / TTY: 613-580-9656, Toll free: 1-866-426-8885

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