Skip to main content

Mental and emotional health

Problem gambling can affect anyone

The Problem Gambling Institute of Ontario at the Centre for Addiction and Mental Health provides information on problem gambling, including:

Where else can I get help?

If you think you or someone you know has a gambling problem, you can get help

Ottawa residents can call:

  • The Ontario Problem Gambling Helpline provides confidential and free counselling through live chat, email, or telephone at 888-230-3505 and is a good source for information on problem gambling.

Other prevention and treatment service providers available in Ottawa:

Bullying

Bullying is a form of abuse at the hands of peers that can take different forms at different ages. It is targeted and repeated. It involves power, aggression, intimidation and shame. It preys on vulnerability and exposes both children who bully, and those who are bullied, to a number of social and mental health problems and a lifetime pattern of abuse.

My child is being bullied. What can I do as a parent?

The key to success: develop self-esteem

Remain calm
  • It is normal for parents to feel sad or angry when bullying happens
  • Try to control your emotions when helping your child
  • Do not confront the bully’s parents, let the school know instead
Listen to your child’s feelings
  • Take what your child says seriously
  • Tell your child that it is normal to be sad
  • Alleviate feelings of self blame
Encourage independent problem-solving
  • Hold a brainstorming session
  • Write down all the things he or she can to do to solve the problem
  • Figure out together the advantages and disadvantage of each solution
Suggest being more assertive
  • Practice through role play
  • Teach your child to say to the bully: “I don’t like it when you (specify the behaviour). I want you to stop”
  • Promote direct and respectful assertiveness to avoid insulting the bully

Convince your child not to show fear in front of the bully

Teach self-protection
  • Tell your child to stay away from isolated areas
  • Encourage sticking to a group of friends
  • Make your child aware that getting back at the bully is not a good solution: it can even be dangerous
Foster self-esteem
  • Practice posture with your child to give the appearance of confidence:
  • Keep the back straight and the head high
    • Relax when walking 
    • Avoid staring when looking at others
  • Sign your child up for activities that increase self-confidence (e.g. karate)
  • Congratulate your child on his or her successes
Take action at school
  • Encourage your child to tell an adult at the school about the bullying
  • Write down the details of the incident: the date, the time, the location, the people involved, etc.
  • Find out about the school’s policy on bullying
  • Cooperate with the school to find solutions

My child is bullying. What can I do as a parent?

The key to success: build empathy

Remain calm
  • It is normal for parents to feel sad or ashamed about the incidents
  • Take the school’s warning seriously
  • Do your child a favour by correcting the behaviour as soon as possible
  • Get as many details as possible by asking your child what happened
Establish clear and firm rules
  • Tell your child you will no longer tolerate bullying behaviour
  • Take away privileges when your child disobeys you
  • Supervise closely: don’t leave your children home alone
  • Do not use corporal punishment
Teach empathy and tolerance
  • Ask your child how he or she would feel in the victim’s shoes
  • Draw your child’s attention to similarities rather than differences between people
Remind your child of the rule
“Treat others as you would like to be treated”
Keep your child busy with meaningful activities
  • Encourage him or her to sign up for organized and empowering activities (e.g. soccer)
  • Give your child opportunities to do good deeds (e.g. offering to help someone out)
  • Limit television watching, video games and computer time. Check out the content as well: oftentimes these contain a lot of violence!
Be a good role model
  • Agree to cooperate with the school
  • Be aware of your own prejudices
  • Avoid spreading gossip
  • Don’t tell racist or sexist jokes
  • Control your feelings of anger in order to teach your child to avoid using aggression to solve problems

My child has witnessed bullying…

  • Discuss bullying with your child and his or her role as witness
  • Discourage joining the bully
  • Encourage your child to tell an adult at the school about it
  • Inform your child that telling the bully to stop bothering others
  • Could be tried, provided it is a safe alternative

For more information on bullying:

Suicide prevention

Suicide and suicide prevention are important public health issues. With awareness and training we can all play an important role in preventing suicide.  

Key facts about suicide

Every suicide is a tragedy, and affects people of all ages and backgrounds.

  • A prior suicide attempt is the single most important risk factor for suicide
  • In Canada over 4000 people die by suicide every year
  • For every suicide there are many more people who attempt suicide
  • Suicide is the second leading cause of death among 15-29 year olds
  • Men in their 40s and 50s have the highest rate of suicide
  • Women are three to four times more likely to attempt suicide than men
  • Men are three times more likely to die by suicide than women
  • Average of 66 people die by suicide every year in Ottawa

Resources

For information on suicide prevention courses and workshops, and more information on suicide prevention please visit:

Where is help in Ottawa?

If you or someone you know is in distress, please call one of the numbers below right away (24 Hour Help Lines):

  • Ottawa Mental Health Crisis Line (EN/FR) : 613-722-6914, 1-866-996-0991 if outside Ottawa
  • Distress Centre of Ottawa and Region (EN) : 613-238-3311
  • Youth Services Bureau 24/7 Crisis Line (EN/FR) : 613-260-2360 or 1-877-377-7775 (Eastern ON)
  • Kids Help Phone (EN) : 1-800-668-6868
  • Centre d’aide 24/7 (FR) : 819-595-9999
  • Tel-aide Outaouais (FR) : 613-741-6433

For a full list of Mental Health and Addictions services in Ottawa please visit our page: Mental Health and addiction services.

Responding to Stressful Events

The psychological impact of a stressful event can be immediate or delayed, and those affected directly or indirectly can feel a range of emotions and reactions. 

In the wake of stressful events our reactions can affect us physically or emotionally. It can affect our thinking.

After an emergency or disaster, people may feel dazed or even numb. They may also feel sad, helpless, or anxious. In spite of the tragedy, some people just feel happy to be alive. It is not unusual to have bad memories or dreams. You may avoid places or people that remind you of the disaster. You might have trouble sleeping, eating, or paying attention. Many people have short tempers and get angry easily. You may have strong feelings right away. Or you may not notice a change until much later, after the crisis is over. Stress can change how you act with your friends and family.

These are normal reactions to stress and it may take time before you feel better and life returns to normal. Give yourself time to heal.

Things you can do:

Focus on what needs to happen today and what can wait until tomorrow. Try to:

  • Follow a normal routine as much as possible
  • Eat healthy meals. Be careful not to skip meals or to overeat.
  • Exercise and stay active
  • Help other people in your community as a volunteer. Stay busy.
  • Accept help from family, friends, co-workers, or clergy. Talk about your feelings with them.
  • Limit your time around the sights and sounds of what happened. Don’t dwell on TV, radio, or newspaper reports on the tragedy.

Online resources include:

When should I get help?

Sometimes we need to get help from a health professional such as a psychologist, family doctor, psychiatrist, social worker or nurse. Ask for help if you:

  • Can't return to a normal routine
  • Are not able to take care of yourself or your children.
  • Are not able to do your job.
  • Use alcohol or drugs to get away from your feelings.
  • Feel extremely helpless.
  • Feel sad or depressed for more than two weeks.
  • Think about suicide.
  • Having thoughts of hurting self or others

Where can I get help?

Ottawa residents and families can access community mental health resources available in Ottawa: 

  • The Distress Centre answers calls 24 hours a day, seven days a week, with crisis line specialists providing confidential support. Callers can reach the Centre at 613-238-3311.
  • The Mental Health Crisis Line answers calls for people ages 16 or older 24 hours a day, seven days a week. Callers can reach the line at 613-722-6914. 
  • Tel-Aide Outaouais offers French-language mental health telephone support from 8 a.m. to midnight every day. Ottawa residents can call 613-741-6433 and Gatineau residents can contact 819-775-3223.
  • The Kids Help Phone (1-800-668-6868) provides confidential 24/7 phone and web counselling for children ages 20 and under. 
  • The Youth Services Bureau (YSB) provides youth and family counselling, crisis support, a 24/7 crisis line at 613-260-2360, walk-in counceling and an online crisis chat service for youth at chat.ysb.ca.
  • The Walk-In Counselling Clinics provide free, confidential single session counseling sessions throughout Ottawa
  • Ottawa Public Health Information at 613-580-6744 (TTY 613-580-9656).
  • 211 connects callers to community, social, government and health service information in Ottawa 24 hours a day, seven days a week. The service is free, confidential and multilingual.

Mental Health Caregiver Guide

Mental Health Caregiver Guide

Mental Health Caregiver Guide

A Guide for Caregivers of Persons Living with Mental Illness or Experiencing Mental Health Challenges

Ottawa Public Health (OPH) has partnered with the Canadian Mental Health Association (CMHA), the Canadian Public Health Association (CPHA), Military Family Services (MFS), and the Mental Illness Caregivers Association (MICA) to develop a national resource for Canadian caregivers of children, youth, adults, and older adults facing mental illness or experiencing mental health challenges.

Mental Health Caregiver Guide [PDF 4.2 MB]

Resource Guide - Greater Ottawa Area

Resource Guide - Greater Ottawa Area

The Resource Guide – Greater Ottawa Area [PDF 11.8 MB] reflects mental health resources and supports located throughout the Ottawa area (Champlain LHIN).

This guide is not an exhaustive list of all supportive services, but rather a starting point – feel free to explore how these resources could assist you (the caregiver) or the person you care for (child, youth, adult, older adult) on the journey to recovery.

Mental Health and Addiction Services

Below is a listing of local Mental Health and Addiction Services available in Ottawa.
For more mental health and addiction information please contact 211 or visit www.ementalhealth.ca.
PDF Format [266 KB]

Community Health and Resource Centres

B=Bilingual, E=English, F=French, O=Other languages

1. Bereaved Families of Ontario (B)
Ottawa Chapter
308-211 Bronson Ave. Ottawa, ON K1R 6H5
Phone: 613-567-4278
Services: Support/Activity Group, Information Resources 
Referral Required: No
Fee: No
Age Range: 3+
www.bfo-ottawa.org

2. Canadian Hearing Society Ottawa (E)
Ottawa Office
2197 Riverside Drive, Suite 600, Ottawa, ON, K1H 7X3
Phone: 613-521-0509
Services: Counselling, Family Counselling, Information Resources
Referral Required: No
Fee: No
Age Range: 5+
www.chs.ca/locations/ottawa

3. Canadian Mental Health Association (CMHA) (B)
Ottawa Branch
301-1355 Bank St. Ottawa, ON K1H 8K7
Phone: 613-737-7791
Services: Counselling, Support/Activity Group, Assessment, Information Resources, Information Presentation
Referral: To access services, call during regular business hours and ask to speak to the Information and Referral worker.
Fee: No
Age Range: All
www.cmhaottawa.ca

4. Centre Psychosocial (F)
300-150 Montreal Rd. Ottawa, ON K1L 8H2
Phone: 613-789-2240
Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources, Information Presentation
Referral Required: No
Fee: No
Age Range: 0-18
www.centrepsychosocial.ca

5. Crossroads Children’s Centre (E)
1755 Courtwood Cr. Ottawa, ON K2C 3J2
Phone: 613-723-1623 
Services: Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources, Information Presentation
Referral: Contact Intake Department at 613-723-1623 ext.248.
Fee: No
Age Range: 0-12
www.crossroadschildren.ca

6. Family Services Ottawa (B)
312 Parkdale Ave. Ottawa, ON K1Y 4X5
Phone: 613-725-3601
Services: Counselling, Family Counselling, Support/Activity Group, Assessment
Referral: Contact main line and ask for Intake worker.
Fee: Sliding fee scale geared to family income and the number of dependants living in the home.
Age Range: All
www.familyservicesottawa.org

7. Geriatric Psychiatry Community Services of Ottawa (B)
75 Bruyère St. Ottawa, ON, K1N 5C8
Phone: 613-562-9777 ext. 225
Services: Counselling, Family Counselling, Support/Activity Group, Assessment
Referral: Physician referral required
Fee: No
Age Range: 55+ 
www.bruyere.org

8. LGBTTQ Counselling (B)
Centretown Community Health Centre
420 Cooper St. Ottawa, ON K2P 2N6
Phone: 613-233-4443
Services: Counselling, Family Counselling, Information Resources, Information Presentation
Referral: No
Fee: No
Age Range: 12-25
http://www.centretownchc.org/en/programs/lgbtq.aspx

9. Hopewell Eating Disorders (E)
202-153 Chapel St. Ottawa, ON K1N 1H5
Phone: 613-241-3428
Services: Support/Activity Group, Information Resources, Information Presentation
Referral: No
Fee: There are costs for some, but not all, support groups.
Age Range: 13+
www.hopewell.ca

10. Kind (Formerly PTS) (E)
331 Cooper Street, 2nd Floor
Phone: 613-563-4818
Services: Counselling, Support/Activity Group
Referral: No
Fee: Fees apply for some services (sliding scale based on ability to pay)
Age Range: All
http://kindspace.ca/

11. Minwaashin Lodge (E)
100-1155 Lola Street, Ottawa, ON K1K 4C1
Phone: 613-741-5590
Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group
Referral: No
Fee:  No
Age Range: All
http://minlodge.com/

12. Montfort Renaissance (F)
201-338 chemin Montreal, Ottawa, ON K1L 6B3
Phone: 613-742-0988
Services: Counselling, Support/Activity Group
Referral: Call main line and ask for the intake coordinator.
Fee: No
Age Range: 16+
http://montfortrenaissance.ca/en/montfort-renaissance/

13. Operation Come Home (E)
179 Murray St. Ottawa, ON K1N 5M7
Phone: 613-230-4663
Services: Crisis Support, Counselling, Support /Activity Group, Information Resources, Information Presentation
Referral: No
Fee: No
Age Range: 16+
www.operationcomehome.ca

14. Ottawa Inuit Children’s Centre (E,O)
Early Years: 224 & 230 McArthur Avenue, Vanier, ON, K1L 6P5
Youth Centre: 76 Queen Street, Vanier, ON, K1K 1X7
Phone: 613-744-3133 x 232
Services: Counselling, Family Counselling, Support/Activity Group, Assessment
Referral: No
Fee:  No
Age Range: 0-13
http://www.ottawainuitchildrens.com/

15. Ottawa Public Health Information Line (OPHIL) (B,O)
Phone:
613-580-6744
Services: Counselling, Assessment
Referral: No
Fee: No
Age Range: All
www.ottawa.ca/health

16. Parent Lifeline of Eastern Ontario (PLEO) (B)
Location changes based on support groups, so please call or check website for location information.
Phone: 613-321-3211
Services: Support/Activity Group, Information Resources
Referral Required: No
Fee: No
Age Range: 16+
http://www.pleo.on.ca

17. Project Upstream (E)
301-1355 Bank St. Ottawa, ON K1H 8K7
Phone: 613-248-3329 ext.127
Services: Counselling, Assessment
Referral Required: Contact main line and ask for Bo Turpin, Coordinator.
Fee: No  
Age Range: 16+ 
https://upstreamottawa.ca/

18. Psychiatric Survivors of Ottawa (E)
211 Bronson Avenue, Suite 313/314, Ottawa, Ontario K1R 6H5
Phone: 613-567-4378
Services: Support/Activity Group
Referral: No
Fee: Fees may apply for certain services
Age Range: All
http://www.pso-ottawa.ca/

19. Roberts/Smart Centre (B)
1199 Carling Ave. Ottawa, ON K1Z 8N3
Phone: 613-728-1946
Services: Counselling, Assessment
Referral: Contact Intake Coordinator either at 613-728-1946 ext.236 or intake@rsc-crs.com 
Fee: No
Age Range: 12-17
www.robertssmartcentre.com

20. Sexual Assault Support Centre of Ottawa (E)
P.O Box 4441, Stn. E, Ottawa, ON K1S 5B4
Phone: 613-725-2160 | 24hr line: 613-234-2266
Services: Crisis Support, Support/Activity Group, Information Resources
Referral: No 
Fee: No
Age Range: All
http://sascottawa.com/default.aspx

21. Tungasuvvingat Inuit (E,O)
Phone
: 613-565-5885
Services: Crisis Support, Counselling, Family Coullselling, Support/Activity Group, Assessment
Referral: No 
Fee: No
Age Range: All
http://tungasuvvingatinuit.ca/

22. Youth Net/Réseau Ado (B)
Children’s Hospital of Eastern Ontario
401 Smyth Rd. Ottawa, ON K1H 8L1
Phone: 613-738-3915
Services: Counselling, Support/Activity Group, Information Resources, Information Presentation
Referral: No 
Fee: No
Age Range: 12+
www.youthnet.on.ca

Community Agencies that offer Walk-In Counselling

B=Bilingual, E=English, F=French, O=Other languages

1. Catholic Family Services Ottawa (B)
310 Olmstead, Ottawa, ON, K1L 7K3
Phone: 613-233-8478
Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Assessment
Referral: No
Fee: Fees may apply for certain services
Age: All
http://www.cfsottawa.ca/

2. Counselling and Support Services of Stormont, Dundas & Glengarry (B)
26 Montreal Road, Cornwall, Ontario, K6H 1B1
Phone: 613-932-4610
Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Assessment
Referral: No
Fee: Fees may apply for certain services
Age: All
http://css-sdg.ca/

3. Family Services Ottawa (B)
312 Parkdale Avenue, Ottawa, ON, K1Y 4X5
Phone: 613-725-3601
Services: Crisis Support, Counselling, Family Counselling, Assessment
Referral: No
Fee:  No
Age: All
http://familyservicesottawa.org/

4. Jewish Family Services of Ottawa (B)
2255 Carling Ave, suite 300, Ottawa, ON, K2B 7Z5
Phone: 613-722-2225 x. 352
Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Assessment
Referral: No
Fee: Fees may apply for certain services
Age: All
http://www.jfsottawa.com/

5. North Renfrew Family Services (E)
117 Banting Dr, Deep River, ON K0J 1P0 (located in the Medical Building)
Phone: 613-584-3358
Services: Crisis Support, Counselling, Family Counselling, Assessment
Referral: Referral may be required for certain services
Fee: No
Age: All
http://www.drdh.org/nrfs.html

6. Ottawa Chinese Community Service Centre (OCCSC) (E,O)
381 Kent Street, Suite 4004, Ottawa, Ontario K2P 2A8
Phone: 613-235-4875
Services: Crisis Support, Counselling, Family Counselling, Assessment
Referral: No

Fee: No
Age: All
http://occsc.org/?lang=en

7. Ottawa Community Immigrant Services Organization (OCISO) (B)

959 Wellington Street West. Ottawa, ON K1Y 2X5
Phone: 613-725-5761 ext.322
Services: Crisis Support, Counselling, Family Counselling, Support /Activity Group, Assessment, Information Resources 
Referral: No
Fee: are paid on a sliding scale but are waived for low-income client
Age Range: 13+
http://www.ociso.org

8. Somali Centre for Family Services (E,O)
1719 Bank Street, Suite 200, Ottawa, ON, K1V 7Z4
Phone: 613-526-2075
Services: Crisis Support, Counselling, Family Counselling, Assessment
Referral: No
Fee: No
Age: All
http://scfsottawa.org/

9. Youth Services Bureau (B)
2301 Carling Ave. Ottawa, ON K2B 8K2
Phone: 613-562-3004 
Services: Crisis Support, Counselling, Family Counselling, Assessment, Information Resources, Information Presentation
Referral: No 
Fee: No
Age Range: 13+
http://www.ysb.on.ca/index.php?page=mental-health-services-2&hl=eng

10. Wabano Centre for Aboriginal Health (E)
299 Montreal rd. Ottawa, ON K1L 6B8
Phone: 613-748-0657 x.247
Services: Walk In, Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources
Referral: No
Fee: No
Age Range: All
www.wabano.com/

Community Centres

B=Bilingual, E=English, F=French

1. Carlington Community Health Centre (B)

900 Merivale Rd. Ottawa, ON K1Z 5Z8
Phone: 613-722-4000
Catchment area: Residents of Scott-Hill/Van Lang, Annavale, Bellevue, Debra Dynes
Services: Crisis Support, Counselling, Family Counselling, Information Resources
Referral Required: No
Fee: No
Age Range: All
www.carlington.ochc.org

2. Centretown Community Health Centre (B)

420 Cooper St. Ottawa, ON K2P 2N6
Phone: 613-233-4443
Catchment area: Residents of Old Ottawa South, Glebe, Centertown
Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Information Resources, Information Presentation
Referral Required: No
Fee: No
Age Range: All
www.centretownchc.org

3. Eastern Ottawa resource Centre (B)

Beacon Hill Shopping Centre
2339 Ogilvie Rd. Ottawa, ON K1J 8M6
Phone: 613-741-6025
Catchment area: Residents of Blackburn Hamlet, Gloucester, Beacon Hill, Orleans West
Services: Counselling, Family Counselling, Information Resources
Referral Required: No
Fee: Yes
Age Range: All
 www.eorc-creo.ca

4. Hunt Club Riverside Community Services Centre (B)
3320 Paul Anka Dr. Ottawa, ON K1V 0J9
Phone: 613-247-1600
Catchment area: Residents of Hunt Club Riverside Park
Services: Crisis Support, Counselling, Family Counselling
Referral Required: No
Fee: No
Age Range: All
http://www.seochc.on.ca/

5. Lowertown Community Resource Centre (B)
40 Cobourg St. Ottawa, ON K1N 8Z6
Phone: 613-789-3930
Catchment area: Residents of Lowertown
Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources
Referral Required: No
Fee: No
Age Range: All
www.crcbv.ca

6. Nepean, Rideau & Osgoode Community Resource Centre (E)
Merivale Mall
541-1642 Merivale Rd. Nepean, ON K2G 4A1
Phone: 613-596-5626
Catchment area: Residents of Nepean, Rideau and Osgoode
Services: Counselling, Assessment 
Referral Required: No
Fee: No
Age Range: All
www.nrocrc.org

7. Orléans-Cumberland Community Resource Centre (B) 
240 Centrum Blvd. Orléans, ON K1E 3J4
Phone: 613-830-4357
Catchment area: Residents of Orléans and Cumberland
Services: Crisis Support, Counselling, Family Counselling, Support/Activity Group, Information Resources, 
Referral Required: No
Fee: No
Age Range: All
http://www.crcoc.ca/

8. Rideau-Rockliffe Community Resource Centre (B)
120-225 Donald St. Ottawa, ON K1K 1N1
Phone: 613-745-0073
Catchment area: Residents of North-East Ottawa (area code K1K, K1M, K1G)
Services: Crisis Support, Counselling, Family Counselling, Information Resources
Referral Required: No
Fee: No
Age Range: All
http://crcrr.org/

9. Pinecrest-Queensway Community Health Centre (B)
1365 Richmond Rd. Ottawa, ON K2B 6R7
Phone: 613-820-4922
Catchment area: Residents with area codes: K2A, K2B, K2C, K2G, K2H
Services: Crisis Support, Counselling, Family Counselling, Information Resources
Referral Required: No
Fee: No
Age Range: All
http://www.pqchc.com/

10. Sandy Hill Community Health Centre (B)
221 Nelson St. Ottawa, ON K1N 1C7
Phone: 613-789-1500
Catchment area: Residents of Sandy Hill
Services: Crisis Support, Counselling, Family Counselling, Information Resources
Referral Required: No
Fee: No
Age Range: All
www.sandyhillchc.on.ca

11. Somerset West Community Health Centre (E)
55 Eccles St. Ottawa, ON K1R 6S3
30 Rosemount Ave. Ottawa, ON K1Y 1P4
Phone: 613-238-8210
Catchment area: Residents of West Central Ottawa
Services: Crisis Support, Counselling, Support/Activity Group, Information Resources, Information Presentation
Referral Required: No
Fee: No
Age Range: All
www.swchc.on.ca

12. South-East Ottawa Community Health Centre (B)
600-1355 Bank St. Ottawa, ON K1H 8K7
Phone: 613-737-5115
Catchment area: Residents of South-East Ottawa
Services: Crisis Support, Counselling, Family Counselling, Assessment, Information Resources
Referral Required: No
Fee: No
Age Range: All
www.seochc.on.ca

13. Vanier Community Service Centre (B)
290 Dupuis St. Vanier, ON K1L 1A2
Phone: 613-744-2892
Catchment area: Residents of Vanier
Services: Counselling, Family Counselling
Referral Required: No
Fee: No
Age Range: All
www.cscvanier.com

14. Western Ottawa Community Resource Centre (B)
2 MacNeil Crt. Ottawa, ON K2L 4H7
Phone: 613-591-3686
Catchment area: Residents of Goulbourn, West Carleton and Kanata
Services: Crisis Support, Counselling, Family Counselling, Information Resources, Information Presentation
Referral Required: No
Fee: No
Age Range: All
www.wocrc.ca/en/home.aspx

Addiction Support

B=Bilingual, E=English, F=French

1. The Ottawa Addictions Access and Referral Services (OAARS) (B)
1777 Montreal Rd. Ottawa, On K1J 6N1
Phone: 1-800-565-8603
Services: Assessment, Information Resources
Referral: No
Fee: No
Age Range: 16+ 
http://www.saato.ca/en/

2. Dave Smith Youth Treatment Centre (B)
786 Bronson Ave. Ottawa, On K1S 4G4
Phone: 613-594-8333
Services: Counselling, Support/Activity Group, Residential Treatment, Continuing Care, Family Services
Referral: No
Fee: No
Age Range: 13-21
www.davesmithcentre.org

3. Maison Fraternité (F)
242 Cantin St. Ottawa, ON K1L 6T2
Phone: 613-741-2523
Services: Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources
Referral: No
Fee: No
Age Range: 12-18
www.maisonfraternite.ca

4. Rideauwood Addiction and Family Services (E)
312 Parkdale Ave. Ottawa, ON K1Y 4X5
Phone: 613-724-4881
Services: Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources, Information Presentation
Referral: No
Fee: No
Age Range: 13+
www.rideauwood.org

5. Amethyst Women’s Addiction Centre (B)
488 Wilbrod St. Ottawa, ON K1N 6M8
Phone: 613-563-0363 
Services: Counselling, Family Counselling, Support/Activity Group, Assessment, Information Resources, Information Presentation 
Referral: No
Fee: No
Age Range:18+ 
www.amethyst-ottawa.org

Crisis Lines

B=Bilingual, E=English, F=French

1. Centre d’aide 24/7 (F)
Phone
: 819-595-9999
Services: Crisis Support, Information Resources
Referral: No
Fee: No
Age Range: All
Webwww.ementalhealth.ca/ottawa/en/_Le_Centre_dAide_a2_b9222.html

2. Distress Centre Ottawa and Region 24/7 (B)
Phone: 613-238-3311
Services: Crisis Support, Information Resources
Referral: No
Fee: No
Age Range: All
Web: www.dcottawa.on.ca

3. Mental Health Crisis Line 24/7 (B)
Phone: 613-722-6914 | Outside Ottawa: 1-866-966-0991
Services: Crisis Support, Information Resources
Referral: No
Fee: No
Age Range: 16+
Web: www.crisisline.ca

4. Ottawa Rape Crisis Centre Crisis Line 24/7 (E)
Phone
: 613-562-2333 | 24hr line: 613-562-2333
Services: Crisis Support, Counselling, Information Resources
Referral: No
Fee: No
Age Range: All
Webwww.orcc.net

5. Tel-aide Outaouais (F)
Phone
: 613-741-6433
Services: Crisis Support, Information Resources
Referral: No
Fee: No
Age Range: All
Webwww.tel-aide-outaouais.org

6. YSB – 24/7 Crisis Line (B)
Phone
: 613-260-2360, Outside Ottawa: 1-877-377-7775
Services: Crisis Support, Information Resources
Referral: No
Fee: No
Age Range: All
Webwww.ysb.on.ca/index.php?page=24-7-crisis-line&hl=eng

Hospitals

B=Bilingual, E=English, F=French

1. Children’s Hospital of Eastern Ontario (CHEO) (B)
401 Smyth Rd., Ottawa, ON K1H 8L1
Phone: 613-737-7600 | Mental Health Intake: 613-737-2496
Services: Crisis Support, Counselling, Family Counselling, Assessment, Information Resources, Information Presentation
Referral: Physician or healthcare professional referral required for all counselling programs.
Fee: No
Age Range: 0-18
www.cheo.on.ca

2. Montfort Hospital (B)
713 Montreal Rd., Ottawa, ON K1K 0T2
Phone: 613-746-4621
Services: Crisis Support, Counselling, Assessment, Information Resources
Referral: Physician or healthcare professional referral required for all counselling programs.
Fee: No
Age Range: 16+
http://hopitalmontfort.com/accueil.cfm

3. The Ottawa Hospital (B)
Civic Campus: 1053 Carling Avenue, Ottawa, Ontario, K1Y 4E9
General Campus: 501 Smyth Road, Ottawa, Ontario, K1H 8L6
Riverside Campus: 1967 Riverside Dr., Ottawa, Ontario, K1H 7W9
Phone: 613-798-5555
Services: Crisis Support, Counselling, Support/Activity Group, Assessment
Referral: May be requires for certain services
Fee: No
Age Range:  16+
https://www.ottawahospital.on.ca/

4. The Royal (B)
1145 Carling Ave. Ottawa, ON K1Z 7K4
Phone: 613-722-6521
Services: Counselling, Assessment, Information Resources, Information Presentation
Referral: Physician or healthcare professional referral required for all counselling programs. To contact mental health intake services, call: 613-737-2496
Fee: No
Age Range: 16+
www.rohcg.on.ca