Welcome to the City of Ottawa’s online registration system for classes and activities.
To register, you will require a Client Barcode and Family PIN. For help on how to create an account and obtain a Barcode and PIN, watch the “Creating a Client Account” tutorial. The first step to register for a class or activity is to visit ottawa.ca.
On the ottawa.ca homepage, you will see a box with the ServiceOttawa logo. Select the link that says “Classes and Activities – Recreation Registration”.
Before you register, here are some things to remember:
You will need your family PIN and Client Barcode
You can add multiple classes to your cart before checking out
To register for a class or activity that has already started, please visit or call the facility where it is offered
Let’s get started.
On the “Classes and Activities – Recreation Registration” page, select the link that says “Register”.
This will open the online registration system. If you know the barcode of the class or activity you’d like to register for, enter it in the top left corner and select the magnifying glass button. Details about the class or activity will appear.
Once you have confirmed that this is the correct class or activity, add it to your Shopping Cart by selecting the “Add” button.
A box will appear where you enter your Client Barcode and Family PIN, then select Login.
If you don’t know the class or activity barcode, you can browse courses using the category and sub-category options.
For this example, we’ll select the Adults category and the Fitness sub-category.
Once you have selected your preferred categories, a list of activities appears. These activities are listed in alphabetical order.
To further refine your search, you can enter a keyword.
For example, if you are interested in taking a yoga class, enter the word yoga in the keyword box and select the Search Button.
A list of all classes containing the word yoga, within your selected category and sub-category, will appear. Select the Show courses button to view more details about the class or activity.
This information includes the activity name, its barcode, the day of week and time of the activity, the start and end date, location, total number of classes and how many spots are still available for registration.
When the View details link is selected, a new window will appear providing additional information including cost and age requirements. If you would like to return to your search, select the X button to close the window and return to the previous screen.
If you would like to register for the class or activity, select the Add button.
A box will appear. Enter your Client Barcode and Family PIN, then select Login.
Once you have logged in, select the client you wish to register from the drop-down menu.
To add more than one person to the class or activity, select the Add Client button and use the drop-down menu to select the client.
To continue browsing classes and activities, select the Continue Shopping box. This will bring you back to the search page where you can continue adding items to your shopping cart.
If you would like to remove a class or activity from your cart, select the X Remove button.
To complete your transaction and register for the class, select the Go to Check-out button.
A window will open where you can review the entries in your Shopping Cart.
To complete registration, use the drop-down menu to select whether your credit card type is VisaTM or MastercardTM , and enter your credit card number.
Use the drop-down menu to enter the expiry date.
Once you have checked that the information is correct, select the Complete Transaction button.
You can cancel the transaction at anytime by selecting Cancel and Return to Cart.
If you agree with the terms and conditions of the program liability waiver, select “agree”.
For your records, we recommend printing the on-screen receipt that appears at the end of the transaction.
For more information, please call ServiceOttawa at 3-1-1.
Thank you for registering for classes and activities with the City of Ottawa.
Creating a Client Account
This step by step guide will show you how to get a Family PIN and Personal Barcode so you can register for classes and activities with the City.
This will bring you to an online form where you can create an account
Fill in all information boxes with an asterisk (*) beside them
Enter your first name followed by your last
Use the drop down menus to enter your gender, and date of birth
Enter your street number, and your street name
Select your city, and country from the drop down menus – Canada is the default for country
Select your province from the drop down menu
Enter your postal code
Select your preferred language by using the drop down menu; English is the default, however, French can also be selected
Enter your phone number and email address
Review the information on the form and make sure it is correct
NOTE: If you would like to add any family members to your account, please do so before you select the Create New button. Instructions on how to add a family member are found in Part II of this guide.
If all of the information on the form is correct, and you do not wish to add a family member, select the Create New button – Proceed to Part III of this guide
Part II - Adding a family member to your account
Some important notes before you add other members to this account:
This should be done for every member of your family
The birth date of each person is required
Once you have selected Create New, changes can only be made by:
Calling ServiceOttawa at 3-1-1
Calling or visiting a recreation and culture facility
Visiting a Client Service Centre
Select the Add another person to this account button
Enter your family member’s first and last name
Use the drop down menu to enter your family member’s gender
Use the drop down menu to enter your family member’s date of birth
Add all family members to your account and ensure that the information is correct
Select the Create New button
Part III - Confirmation
Once you select the Create New button, a confirmation message will appear
A confirmation email with your Family PIN and Personal Barcode will be sent to the email address you provided.
One barcode is provided for each member of your family.
Once you have this information, you will be able to register for recreation classes and activities offered by the City of Ottawa.
If you require more information, please call ServiceOttawa at 3-1-1.
Thank-you for creating an account using the City of Ottawa’s online registration system.
Computer Requirements for Registration System
What browser do I need to use the system?
This registration system works with Internet Explorer 7 and higher, Google Chrome 12 and higher, Mozilla Firefox 4 and higher and Apple Safari 5 and higher (Mac only). We recommend a minimum of 128-bit encryption based browsers.
If you are attempting to register from your home computer, the security setting in your internet browser may be set too high and blocking all cookies which would prevent your ability to register. Depending on your internet browser you may find the area to adjust the setting under different drop down menus. In Internet Explorer, Go to the "Tools" drop down menu and select "Internet Options" and set your Privacy setting to Medium and also allow "Cookies" and "Java Scripting". Not accepting cookies or disabling Java Scripting may make certain features of the Registration System unavailable to you.
Forms for extended recreation and culture programs
Please complete the following form(s) if you are registering your child(ren) in a program that meets one or more of the following criteria:
The program operates for 2.5 hours or more at one time
The program is considered a before or after school program
The program is considered a day camp or march break program
The program is an unlicensed drop-off preschool program offered for two or more hours at a time (e.g. Duffer Doo)
All participants must submit a completed ProgramEnrolment Form on or before the first day of camp. If required, please also complete the Medication Forms and submit them at the same time. You can either print these forms, or pick up a copy at your local facility.
Please note that these forms cannot be submitted electronically.
All recreation programs, services and public events offered within the City's Parks, Recreation and Cultural Services department are open to participants with disabilities, in respect of terms and conditions in department policy.
Note: Should you or a family member wish to discuss individual accommodation please allow 2 weeks’ notice for processing of the individual request. If you have registered online or by telephone you are still required to provide the 2 weeks’ notice.
The City of Ottawa, in collaboration with the Ministry of Health and Long Term Care, Service Coordination, Ottawa Children's Treatment Centre and several community organizations, hosts Therapeutic and Recreation Day Programs throughout the city. This service represents three major areas of specialized programming.
Full day programs currently being offered include the following:
SCEL (Support Community Enhanced Learning), Variety East and West and Rendez Vous (francophone) all serving adults with developmental disability as well as ABI (Acquired Brain Injury Program & Post-Stroke) and SPIRIT (for medically fragile children) please contact 613-580-2424 ext 29320.
Programs are offered throughout various community centres giving children, youth and adults with special needs, the opportunity to participate in year round programs that provide recreation and social programming. The social/recreation programs take place throughout the city during the day, evening and weekends. The programs include a wide range of options: community outings, social clubs, After school programs, fitness, aquatics, summer camps for children, youth and adults, health and wellness and other leisure activities.
Support Person: is defined, per Section 4(8) Accessibility Standards for Customer Service, O. Reg. 429/07, as follows: "a support person means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods
Communication Support – may include, but are not limited to captioning, alternative and augmentative communication supports, plain text, sign language and other supports that facilitate effective communication.
A "Family Procured Release for 1:1 Support worker Form-2013" for participants providing their own assistant may be required prior to commencement of the program and the assistant could be subject to an admission fee as per the Accessibility Standards for Customer Service, O. Reg. 429/07, under the Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c.11.
It should be noted that the Terms and Conditions of Enrolment will be upheld.
Public event, meeting or consultation accommodations
Please call the Coordinator, Special Needs with Recreation and Cultural Services at 613-580-2424 ext. 29292 if you require any disability related accommodations to participate in recreation and culture events, consultations and public meetings.
The City of Ottawa offers help with program fees so that all residents can take part in recreation and culture activities regardless of their ability to pay. If you are already a participant in a community or social service agency program, or if you are an individual or family with a low-income, you may qualify for the Ottawa Hand in Hand recreation and culture fee support program.
To apply for the Ottawa Hand in Hand, Recreation and Culture Fee Support:
Step 3: Bring the completed application form to your local recreation or cultural facility. A supervisor will review the application for approval.
More information on the fee support program:
Residents of all ages are eligible for Ottawa Hand in Hand, recreation and culture fee support.
Applications can only be approved at a recreation or cultural facility.
Residents are encouraged to apply for the Ottawa Hand in Hand fee support as early as possible before the program registration period. Each qualifying individual, or member of a family, is eligible for an annual amount of fee support ($170 per person).
Participants can register for recreation and culture programs or activities at any of the program registration locations across the City.
Applicants are encouraged to pay a minimum of 25 per cent of the program cost. A parent or guardian can transfer all, or a portion of their Ottawa Hand in Hand fee support entitlement to a child or children in their household.
Applications for Ottawa Hand in Hand, recreation and culture fee support are accepted at anytime.
We have the perfect gift for everyone on your list.
Recreation and Culture gift certificates make your shopping easy while promoting an active and healthy lifestyle for your family and friends.
Choose from hundreds of activities including fitness, pottery, ballroom dance, swimming or skating lessons, soccer programs, martial arts, yoga, and even playgroups for preschoolers. Browse our online e-guide for a complete list of classes and activities.
Fitness Memberships are a perfect gift idea! Affordable options for getting fit include swimming, aquafitness, group fitness classes, skating, racquet sports, weight/cardio and indoor cycling. Memberships are valid city-wide.
Available at City of Ottawa recreation or culture facility.
Gift Certificates are like cash and can be redeemed at recreation facilities or Client Service Centres to register for the program of your choice! At these locations, you can also request the value of the gift certificate be credited to your account for later use during online or telephone registration.
Terms and Conditions of Registration
Programs must be paid for in full at the time of registration. Payment can be made by cheque, credit card, debit card or cash. Cheques are made payable to the City of Ottawa. Prepaid or reloadable credit cards, gift certificate, Visa Debit and InteracOnline are not accepted at this time.
If a spot should become available due to another person cancelling or transferring out of the class, you will receive a call from staff. At that time you can decide whether to take or decline the spot. You may register in another class and on the chance your waitlisted course becomes available, you will be contacted to confirm if you wish to be transferred back to your original preference.
Unfortunately the registration system will not allow you to register if you do not meet the required age at the start of the program. Contact your local recreational facility, Client Service Centre, or call 3-1-1.
Courses with insufficient registration will be cancelled. If a class or lesson is cancelled, every attempt will be made to re-schedule. If the class or lesson cannot be rescheduled, a refund will be issued.
Withdrawals and refunds
Withdrawals can be made:
Online, up to 7 days before course start date for a credit on your recreation account
At any recreation facility or Client Service Centre
If you want a refund, you must fill out and submit a Refund Request Form available at the facility or Client Service Centre.
Refunds can only be issued by cheque, credit card, or as a credit on your recreation account. A $15 processing fee is applied to cheque or credit card refunds.
Refunds will be issued within 21 days of the receipt of the Refund Request Form.
If more than 50 per cent of the course or membership has elapsed, no refund or credit on account will be offered.
No refunds or credit for private lessons.
For admission and goods purchases, refunds will be processed at the facility with proof of purchase.
Returned cheque /declined credit card fee
A service fee will be charged after two declined credit card payments and on all cheques returned as Non Sufficient Funds (NSF), Stop Payment or Funds Not Cleared.
Credits on Account
Credits can be left on your account for two years. After which, refunds will be issued automatically and subject to a $15 processing fee.
City of Ottawa residents who are 65 years of age and over will receive a discount of 10 per cent when registering for a City program. A proof of age is required.
Non-Ottawa residents will be charged an additional 25 per cent per person per program or membership.
Credit Card payments in excess of $5,000
Credit Card payments totalling $5,000 or greater (within a one month period) will be charged a fee of 1.99% as authorized by City of Ottawa By-law 2013-191. The City's Accounts Receivable Unit will issue a blue invoice monthly for these fees.
If the participant requires that City of Ottawa staff be responsible for storing, administering or supervising the administration of any medication, the participant or parent/guardian is required to sign a release waiver and submit it to the facility where the program is being offered. Contact the facility for additional information.
It is the responsibility of the participant or parent/guardian to identify if there are severe allergies that require an auto-injector. The City of Ottawa attempts to ensure the safety and well-being of all participants with "allergen-safe zones and practices". Participants or parents/guardians are required to provide two auto-injectors and sign a release waiver to be submitted to the facility where the program is offered.
Seniors and 50+ adults
Older adults can participate in recreation programs, courses and drop-ins at: