Long-Term Care Homes

There comes a time when many of us can no longer live independently in our own home. The City is committed to providing seniors with quality Long-Term Care.


The Community Care Access Centre (CCAC) coordinates applications and admissions for all the Long-Term Care Homes in Ontario.  Each City of Ottawa Long-Term Care Home organizes weekly visits of their facility.  Please call the Home directly to register for a tour.

Waiting lists

The Community Care Access Center (CCAC) manages the waiting lists for all Long-Term Care Homes. The wait time for a  bed in a Long-Term Care Home varies with a person’s condition or circumstances, type of accommodation required (basic, private or secured units) and bed availability. For further information on waiting lists, please call CCAC at 613-745-5525.

Care and assessment

The City’s homes provide Long-Term Care based on the needs of individual residents, as determined by medical, nursing, functional and psychosocial assessments and on each resident’s expressed needs. The care provided in each home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

Staffing ratios

All four of the City’s Long-Term Care Homes have registered staff on duty 24-hours a day, 7 days a week to offer around the clock care to our residents.

Room size and private rooms

All the City’s Homes offer both private and shared accommodations. The size of our rooms varies from home to home, but on average a resident’s room is between 150 to 300 square feet, including the bathroom.

Bilingual homes

The Centre d’accueil Champlain serves Francophone seniors in our community. The Garry J. Armstrong Home offers bilingual service, and the Peter D. Clark Home and the Carleton Lodge operate predominately in English.

Special diets

All of our homes have dieticians that meet with residents and their families upon admission to discuss special dietary needs. The homes make an effort to provide therapeutic and special diets tailor made for individual residents.

Services and Programs

In our Long-Term Care Homes, your comfort and safety are our main concern. All of the Homes offer a wide range of services and programs designed for the well being of all residents. The Homes all feature: secure dementia care unit, faith centre (Chapel), well-equipped therapy room, country kitchen, a resident library and a number of multi-purpose rooms for a variety of resident activities and events. The Centre d’accueil Champlain, Carleton Lodge and the Garry J. Armstrong Home also offer internet computer access for residents.

Services include:

  • Professional 24-hour nursing and medical care
  • Pharmacy
  • Recreation, leisure and therapy programs
  • Volunteer services
  • Meal service
  • Family support services
  • Housekeeping services
  • Pastoral care
  • Palliative care
  • Personal laundry service
  • Social work services

Other services for a fee include:

  • Hairdressing or barber
  • Audiology
  • Optometry
  • Foot care
  • Dental care
  • Occupational therapy assessments
  • Residents mobility equipment repairs
  • Day centre program available in Carleton Lodge and Centre d’accueil Champlain

Administration, monitoring and reporting

Each of the City’s four Long-Term Care Homes are managed in accordance with the regulations of the Homes for the Aged and Rest Homes Act, the standards of the Canadian Council of Health Service Accreditation and the policies of the City of Ottawa and the Ontario Ministry of Health and Long-Term Care. The City’s Community and Protective Services Department is accountable to the community through the Health Recreation and Social Services Committee of Ottawa City Council.

The Administrator, responsible and accountable to the Director of Long-Term Care, is assisted by managers and staff of various service branches and advised by the Family and Friends Council.

We are very privileged to have a dynamic and engaged Family and Friend's Coucil in every Ottawa Long-Term Care Home. These Councils provide a liaison link between family members of residents and the administration of the Homes and are very significant in making contributions to the quality of life of all residents. For more information or if you would like to be part of one of these Council please contact the Home directly for an application.

Funding for the Homes is provided by the City of Ottawa, the Ontario Ministry of Health and Long-Term Care, and client fees set by the provincial government. Persons with limited income are eligible for a subsidy to reduce their accommodation rate. Subsidies are only available for basic accommodation

The Ministry of Health and Long-Term Care has implemented a Long-Term care facility review program to monitor the resident care and facilities services. All reports are public documents and are displayed in the Long-Term Care facilities. Visit the Ministry of Health and Long-term Care’s website to review the reports on all the City’s homes.

Personal Health Information Protection Act (PHIPA)

The City is responsible for protecting personal health information under the PHIPA. The Act has strict rules designed to protect your personal health information in the City’s custody.