Residential Services

What is Residential Services?
Subsidy program for Residential Services
     Admission assessment
     Financial assessment
Apply for a subsidy in Residential Services
Visit a local residence by taking a virtual tour!

What is Residential Services?

Private or non-profit residences, also known as domiciliary hostels, provide long term housing to vulnerable adults who require some supervision and services to maintain their independence in the residence. Residents are typically living with a psychiatric, developmental or physical illness and or disability.

Services include:

  • Furnished rooms (most are shared accommodation)
  • 24 hour urgent response
  • Medication management
  • Meals and snacks
  • Housekeeping and personal laundry
  • Social and/or recreational activities
  • Access to community based services

The City Standards [ PDF - 130 KB ] outline the City's expectations for service delivery and ensure that funded services are delivered in an atmosphere of dignity and respect.

Subsidy program for Residential Services

The City of Ottawa provides financial assistance for low income residents to subsidize the cost of their board and lodging in a residence. Eligibility is based on an admission assessment and a financial assessment. Try the self assessment below to see if you qualify:

Admission assessment

To be eligible for a subsidy, a person must:

  • Be 18 years of age, or older
  • Be a person living with psychiatric, developmental, physical illness and/or disability or frailty
  • Voluntarily agree to accept placement
  • Have an immigration status in Canada other than visitor, student, temporary work visa or sponsored immigrant
  • Be able to live in a group setting and display safe, respectful, and non-violent behaviour
  • Be able to bathe, dress, take care of one’s toileting or qualify for community care services to manage these needs independently
  • Be able to walk and change position or use an assistive device to move and change position independently
  • Manage community outings and transportation arrangements independently
  • Be compliant with prescribed medication/treatment plan and/or be medically stable as determined by a health professional
  • Be compliant with court ordered plan and/or community treatment order, if applicable
  • Manage alcohol and/or substance use choices responsibly and if applicable, be compliant with a prescribed addiction treatment program
  • Be able to manage finances independently or agree to have finances managed by a Power of Attorney for Finance, or Public Guardian and Trustee, or other approved money manager
  • Have limited financial resources and meet the allowable asset level

Financial assessment

To be financially eligible, a person must have limited financial resources.  Persons who are currently eligible for Ontario Works or the Ontario Disability Program (ODSP) are deemed financially eligible for a subsidy.  Generally a person may not qualify for a subsidy if their asset level is greater than $5,000 or if their net annual income exceeds $19,036.75.  Couples are treated as separate applicants regardless of their choice of living situation.

Try the Subsidy Eligibility Estimator using your net monthly income:

Subsidy Eligibility Estimator

Please enter your net monthly income

 
 
 

Based on your monthly income, you are

**Disclaimer: Completing this Subsidy Eligibility Estimator provides only a basic screening and does not confirm actual eligibility.

Apply for a subsidy in Residential Services

To apply for a Residential Services subsidy, a person must complete an application form. The application form is divided into two parts and is supported by an Instruction Guide.

Here are the steps you need to follow to complete your application:

1. Read the Instruction Guide before completing the application form. The guide provides detailed step by step instructions on how to fill out the application and what to do with the application once it is complete.

2. Complete Part 1 – Applicant Information (To change language preference, modify your PC settings).

3. Ask a health care professional such as a doctor, nurse or social worker to complete Part 2- Health Information (To change language preference, modify your PC settings).

4. Submit both parts of the application form to Community Supports. Refer to the guide for contact information.

Once the City receives your application and if you appear to qualify for a subsidy, you will meet with a Residential Services Worker who will verify your income, assets and health information. If you do not qualify for a subsidy, we will contact you and give you the reasons why.

Visit a local residence by taking a virtual tour!

Each virtual tour describes the services and amenities offered in the home. The residences are displayed by geographic area.

Downtown

East

Outside Ottawa (South-West)

Rural Ottawa (East)

South

West

Virtual tours and information is available for all Residential Services’ homes.

Choose a location below to view a list of the homes and take a virtual tour:

Downtown
East
Outside Ottawa (South-West)
Rural Ottawa (East)
South
West

Application forms

Part 1 – Applicant Information (To change language preference, modify your PC settings)

Part 2 – Health Information (To change language preference, modify your PC settings)

Instruction Guide