Tenant rights

Property Standards

Tenants who live in housing in need of repair should first work with their landlord or property management company. Comments to the landlord or property manager should be put in writing and the tenant should keep a copy.

After a reasonable amount of time, if the repairs have not been carried out, tenants should contact Property Standards at the City of Ottawa. The City inspects buildings and properties when there is a complaint concerning the interior or exterior condition and the safety of residents.

Property standards inspections ensure and enforce compliance with City by-laws regulating property maintenance and occupancy standards. Property Standards may be contacted by calling 3-1-1 (TTY: 613-580-2401).

Tenant supports

If you live in Ottawa and are searching for rental housing, have a conflict with your landlord or are at risk of eviction, there are several organizations that can provide support and guidance.

Housing Help

  • A one-stop, drop-in service for all Ottawa residents who have housing problems or questions www.housinghelp.on.ca
    309 Cooper Street, suite 502
    Ottawa, ON K2P 0G5
    Tel. 613-563-4532
    Fax 613-563-8019


  • A charitable organization devoted to assisting low-income individuals and families to find and maintain safe, affordable and adequate rental housingwww.action-logement.ca
    261 Montreal Rd.
    Ottawa, Ontario K1L 8C7
    Tel. 613-562-8219
    Fax 613-241-1526

Community Legal Services

Landlord and Tenant Board

The Residential Tenancies Act (RTA) sets the rules for most residential rental housing in Ontario. The Landlord and Tenant Board provides information about the RTA and resolves disputes between residential landlords and tenants. The former Ontario Rental Housing Tribunal is now known as the Landlord and Tenant Board.

For more information about the rights and responsibilities of tenants and landlords, please visit the Landlord and Tenant Board website.

Discrimination and human rights

Centre for Equality Rights -  Provincial Service for Ontario
215 Spadina Avenue, #164
Toronto, Ontario
M5T 2C7

*Please note that CERA is not a legal clinic and are not able to meet with clients in person. Please contact CERA by phone or email to discuss your situation.

Tel: 416.944.0087 or 1.800.263.1139 ext. 1 (outside Toronto)

email: cera@equalityrights.org