What is PayByPhone?
PayByPhone parking allows customers to initiate and extend their parking sessions by making a phone call, using a mobile phone application, or logging in online. It is fast, easy, and convenient.
Once you register for an account, you use this service for any Pay & Display parking meter or non-gated off-street public parking lot across the city.
How do I register for an account?
Before you use PayByPhone, you must first register for an account.
You will need to provide the following information:
- Phone number (mobile or landline)
- Credit card number (VISA, MasterCard or American Express)
- License plate number
Your details are saved and automatically recognized each time you pay by phone.
After I register, how do I pay by phone?
Step 1: When you park
You have several options to pay by phone:
Step 2: Enter location number
Your location number is posted on a sticker on the side of the Pay & Display parking machine (see example to the right).
Step 3: Enter parking time
Select how long you would like to purchase parking for.
The parking cost will be automatically charged to the credit card associated with your account. You can also receive optional text message alerts to be notified when your session is about to expire (carrier rates apply).
You can extend the length of your parking session without returning to your vehicle, but will be limited to the maximum duration permitted under local area parking restrictions. For example, you will not be permitted to extend the duration of your parking session beyond two hours in an area with a maximum two-hour time limit.
Where can I pay by phone?
You can pay by phone at any on-street parking space city-wide that has a City of Ottawa Pay & Display parking meter, and at all 16 City owned non-gated off-street public parking facilities. You must enter the location number of the Pay & Display machine on the same side of the street within the same city block on which you parked. Parking time is not transportable from one Pay & Display location to another.
What are the benefits?
- No need for cash or coins
- Text message reminders
- Extend your time from anywhere by phone
- View and print parking receipts online
- Easy to use mobile apps
NFC (Near Field Communication) technology
Every PayByPhone location is also equipped with NFC (near field communication) technology. Capable phones can wave over the NFC logo and have the PayByPhone app loaded and pre-populated with the location number. You can then enter the amount of parking time desired and be on your way.
Important things to remember
- Parking costs are automatically charged to the credit card associated with your account.
- You can receive optional text message alerts when your session is about to expire (carrier rates apply).
- You are limited to the maximum parking duration permitted under local area parking restrictions.
- Parking time is not transportable from one Pay & Display or off-street parking location to another.
- You must enter the location number of the Pay & Display machine on the same side of the street within the same city block on which you parked, or in the off-street parking facility which you are parked.
- By-law enforcement officers have access to a real-time list of who has paid by phone.
Frequently asked questions
How does the By-law enforcement officer know I’ve paid by phone?
By-law enforcement officers have access to a real-time list of paid vehicles and licence plate numbers at each location through a handheld device.
How does early payment work when using PayByPhone?
PayByPhone can be used by customers remotely and in real-time, which provides customers with the ability to pay for parking at anytime and anywhere once the paid parking period has commenced. Following all regulatory signage and restrictions, customers can still park at a location prior to the paid parking period beginning. To pay for parking using one of PayByPhone’s several payment options, customers simply note the 5 digit location number to initiate payment once the paid parking period begins.
How do I add an additional vehicle to my account?
You add or edit vehicles to your account using one of the mobile phone applications, by logging in online at PayByPhone.com, or by calling 613-691-1700.
Is it safe to do a credit card transaction on a mobile phone?
Yes. Your credit card number is encrypted when you sign up and is never entered, displayed, or spoken during a transaction.
Do I get a receipt?
Yes. You can view all your transactions by logging onto your account at PayByPhone.com. E-mail receipts are also available if you select the feature on your profile.
Does paying by phone cost extra?
Registering for an account is free. Normal parking charges and mobile phone rates apply, plus a service fee of 25 cents will be charged to your credit card per transaction.
Do text message reminders cost extra?
Yes. A 10 cent fee will be charged to your credit card for each text message reminder. (Note: Additional charges may apply depending on your mobile phone carrier.)
Who do I contact if I’m having technical problems?
A PayByPhone customer service representative can be reached at 613-691-1700, or by emailing firstname.lastname@example.org