Online payment service
The secure third-party payment service provider, Paymentus Corporation, charges a service fee for online payments using a credit card, Visa Debit or Interac Online banking card. A water and sewer billing payment under $25.00 is subject to a service fee of $0.50 and any water and sewer payment over $25.00 is subject to a service fee of 1.99% of the total payment.
Payment distribution fee: $43
If you have moved or you have more than one water and sewer account, you must ensure all your water and sewer accounts have been individually set up for internet/telephone banking or when making a payment at your financial institution. If a payment has to be transferred from one account to another, a $43 fee will be incurred.
Account history / Bill reprint: $37
Should you require an account history /bill reprint, please send us your request in writing with a $37 payment for every year/bill requested. Please mail your request and payment to Revenue Branch, 100 Constellation Drive, 4th Floor East, Ottawa, ON K2G 6J8.
Alternatively, forms are located at all City of Ottawa Client Service Centres where payment for service can be made in person and staff will forward your request(s) to our office.
Requests for refunds
A fee applies when producing a refund to cover the cost of refunding credits to clients when credits are not the result of an error by the City.
New account fee
The City established two fees that will affect residents who are opening new water accounts.
- Meter Verification/Installation Fee: $94
This fee is charged when a new meter is installed to cover the cost of verifying that the water meter has been installed correctly. This is a one-time fee.
- New Account Fee: $69
- This fee is charged when:
- setting up a new water account
Change of ownership/occupancy fee: $43
Each time the name on the account changes, it is considered to be a change of ownership/occupancy, and the change of ownership/occupancy fee applies.
Reminder notice fee: $7.50 per notice
All water accounts issued a Reminder Notice will be charged $7.50 to cover the production, mailing and administrative costs.
Receipts fee: $37
Only ONE water bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate bill is required, a $37 charge will apply.
Transfer to tax fee: $42
Accounts left unpaid after the second consecutive billing will be transferred to the corresponding tax account and will incur a $42 administrative fee.
Water and sewer arrears certificate fee: $69
Anyone can apply for a Water and Sewer Arrears Certificate, which is a statement of outstanding charges on a water and sewer account.
Water shut off and turn on fee: $90
The water shut off and turn on fee is $90 (2017 rate) each and will be charged to the property's water bill.
Returned payment fee: $44
If your payment cannot be processed or is not otherwise honoured by the bank you will be charged a Returned Payment Fee for each account the payment was originally applied to.
Late payment penalty
A penalty for late payment of 1.25% is added the day following the due date and every month thereafter until the account is paid.
For more information, please contact Revenue Branch by e-mail or by phone at 613-580-2444 (TTY: 613-580-2401) Please note: Calls to Revenue Branch may be recorded for quality assurance and training purposes as well as confirming client requests and directions.
*Note: All Fees are subject to annual review by Council.
Last updated: April 25, 2017