Contact Us

Call us!

The City of Ottawa is on call to answer your questions with one easy number: 3-1-1 or 613-580-2400.

The City launched the 3-1-1 service connecting residents with its "one-stop" Contact Centre, providing answers on everything from recreation and marriage licenses to recycling and parking.

City Employee Directory

Search for City Staff

Hours of operation

The Contact Centre is open Monday through Saturday, 7 am to 7 pm. Only urgent calls such as broken water mains, traffic lights not functioning, or bylaw services such as noise complaints, parking enforcement or animal control services will be accepted outside of business hours.

General Inquiries: 3-1-1 (613-580-2400)
Toll-Free: 866-261-9799
TTY: 613-580-2401-TTY/Teletypewriter users only
Other City of Ottawa phone numbers.

Request for City of Ottawa documents in an accessible format
Documents are available in various accessible formats upon request.
Contact us or fill out the online form.

Visit us!

Visit us at Ottawa City Hall

110 Laurier Avenue West
Ottawa, Ontario
K1P 1J1

or at one of our Client Service Centres

E-mail us!

If your matter is urgent* please call 3-1-1 or (613-580-2400).

Please note: We are experiencing higher than normal e-mail volumes resulting in longer response times. Thank you for your patience. E-mail response time may be up to five business days or more.

*Urgent calls would include issues such as:
a broken water main, no water, sewer back-up, flooding, defective traffic lights, stop or merge signs knocked down, discarded needles, hate graffiti and health issues such as outbreaks.

Fax us!

Our general fax number is 613-580-2495