Terms and Conditions
Cancellations
Waiting Lists
Refunds
Returned Cheque /Declined Credit Card Fee
Seniors’ Discount
Harmonized Sales Tax (HST)
Non-Resident Fee
Medication Administration
Severe Allergies
Special Needs
Ottawa Hand in Hand, Recreation and Culture Fee Support
Children’s Fitness Tax Credit
Fitness and Wellness Readiness
Fitness Memberships
Code of Conduct
At the time of registering, the City of Ottawa expects full payment before any services are provided. Payment is accepted by cheque, credit card or cash. Cheques are made payable to the City of Ottawa.
Cancellations
Courses are subject to cancellation due to insufficient registration. If this situation occurs, a full refund will be issued.
In the event that the Parks and Recreation branch must cancel a class or lesson, every attempt will be made to have the class or lesson re-scheduled.
Waiting Lists
If the course you are interested in is full, you have the option of making another course selection or being put on a waiting list for the course of your choice (however, there is no guarantee that a space will become available). Participants will be contacted only if a space becomes available.
Refunds
Refunds will be credited to your account unless otherwise requested. No processing fee will be charged. If a refund is requested, a Refund Request Form must be completed and submitted to City Staff for processing. A Processing Fee of $25 will apply to all refunds, whether by cheque or credit card and will be processed within 21 days of the receipt of the Refund Request Form.
If more than 50% of the course/membership has elapsed, no refund or credit on account will be offered. There are no refunds or credits for private lessons. For admission and goods purchases, refunds will be processed at the Facility with proof of purchase.
In the event that the City must cancel a program or registration, a full refund will be provided. Should a class or lesson be cancelled, every attempt will be made to re-schedule.
Returned Cheque /Declined Credit Card Fee
A service fee will be levied after two cumulative declined credit card payments and on all cheques returned as Non Sufficient Funds (NSF); Stop Payment; or Funds Not Cleared.
Seniors’ Discount
City of Ottawa residents who are 65 years of age and over will receive a discount of 10% when registering for a City program.
Harmonized Sales Tax (HST)
The Harmonized Sales Tax (HST) of 13% applies to recreation programs, services and materials where applicable and is included in the fees.
Existing programs that were GST exempt remain HST exempt – for example, qualifying recreation programs for children 14 and younger and individuals with disabilities.
For more information, visit the Government of Ontario web site: www.rev.gov.on.ca/en/notices/hst/03.htm
Non-Resident Fee
Non-residents will be charged an additional 25% per person per program/membership.
Medication Administration
If the participant requires that City of Ottawa staff be responsible for storing, administering, or supervising the administration of any medication, the participant or parent/guardian of the participant will be required to sign a release waiver at the facility where the program is being offered. Please contact the facility to obtain additional information.
Severe Allergies
It is the responsibility of the participant or parent/guardian of the participant to identify themselves or their child(ren) if they have a severe allergy and require an autoinjector. The City of Ottawa attempts to ensure the safety and well being of all participants with "allergen-safe zones and practices". Participants or parents/guardians of participants will be required to provide two autoinjectors and sign a release waiver at the facility where the program is offered.
Special Needs
Participants or parents/guardians of participants are asked to provide information regarding special needs requirements before the start of the program. Please contact the staff at the facility where the program is being offered or the Special Needs Portfolio Manager at 613-580-2424 ext. 29289 for assistance.
Ottawa Hand in Hand
Recreation and Culture Fee Support
The City of Ottawa offers a system of financial support to ensure that all City residents can participate in recreation and culture programs and activities offered by the City, regardless of their ability to pay. For additional information or to obtain a fee assistance application, residents are invited to visit their local recreation facility or any City of Ottawa Client Service Centre. Please note that all applicants will be asked to provide proof of financial need.
Children’s Fitness Tax Credit
Many City of Ottawa Parks, Recreation and Cultural Services programs may be eligible for the Children's Fitness Tax Credit. The Children's Fitness Tax Credit is a federal, non-refundable, personal tax credit that lets parents claim up to $500 per year for eligible fitness expenses paid for each child who is under 16 years of age at the beginning of the year in which the expenses are paid.
If a child qualifies for the disability tax credit, parents can claim up to $500 per year in eligible fitness expenses paid for the child who is under 18 years of age at the beginning of the year. Also, if at least $100 in eligible fitness expenses has been paid for the child, an additional amount of $500 can be added to the eligible fitness expenses actually incurred.
Fees paid by parents must relate to the cost of a facility membership or registration in an eligible physical activity program. Your receipt will indicate whether the program that your child is registered in is eligible (see receipt wording).
For more information on this credit, please see the Canada Revenue Agency (CRA). The authority to determine whether any claim for a credit will be approved rests with the CRA. The City of Ottawa disclaims any responsibility or liability in connection with any determination of the CRA.
Fitness and Wellness Readiness
It is recommended that participants registered in a fitness activity complete a Physical Activity Readiness Questionnaire (PAR-Q) from the Canadian Society for Exercise Physiology and consult with their physician before participating.
Fitness Memberships
Please note that membership cards are not transferable, remain the property of the City of Ottawa and must be returned to staff when requested. It is recommended that participants using the weight and cardio rooms schedule an appointment for an orientation session.
Code of Conduct
In an effort to provide participants and staff with a safe and enjoyable environment, inappropriate behaviour, foul language and aggressive behaviour to other participants and staff is not permitted, as well as intentional damage to City property and the property of others. The City of Ottawa reserves the right to take necessary measures including, but not limited to, suspension or termination of enrolment and/or contacting the police when any participant contravenes City of Ottawa policies and/or by-laws.
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