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Position: Job Inventory - Customer Service Representative II (Museums)

Competition Number: 2017-EX-EN-51650701-01
Competition posting date: 2017-02-01
Competition closing date: 2018-01-31

Recreation, Cultural & Facility Services Department, Community Recreation & Cultural Programs, Museums & Heritage Programs Branch
1 or More Part-Time Continuous Positions - up to 32 hours/week
Affiliation: CUPE 503 PT RC & Aquatics
Salary: $13.201 to $14.247 (2017 rates of pay)
Location: Cumberland Heritage Village Museum, 2940 Old Montreal Road

Shifts available:

Flexible shifts to meet operational needs; weekday and weekend shifts available. Evening to midnight shifts available

Mid-May to last weekend in October: Wed to Sun 9:30 am to midnight (2 to 8hr shifts)

Last week in November to December 23: Wed to Fri -9 am to 5 pm shifts; Fri to Sun – 1:30 pm to 9 pm

December 24 to mid-April: Less than 24 hours/week

Cumberland Heritage Village Museum is located in east Ottawa. The museum presents rural life during the1920s and 1930s, a period of great technological advances and social change. There are 30 historic and reproduction buildings including domestic homes, an operational sawmill and blacksmith shop; vegetable, flower and herb gardens; agricultural fields, machinery and equipment, and heritage breed farm animals.

Staff will be required to work outside and inside.

There are no public transportation links to the site. Reliable transportation is required.

Category: Ongoing Inventories
Employment Group: Recreation and Culture

Job Summary

The Customer Service Representative is responsible for providing support to the Recreation Facility(s) or programs assigned in functional areas of cash management, clerical/administrative support, technical duties, programme registration and information, program support, general supervision, and quality service to our customers.

Education & Experience

Grade 11 minimum

1 year of experience in an administrative role and working with the public

*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Language, Certificates & Licenses

A valid Ontario unrestricted "G" class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated.

The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.

Some positions: Designated - specific level of language proficiency:
French oral, reading, writing;
English oral, reading, writing.

Some positions: English only - English oral, reading, writing


Competencies & Skills

Personal Suitability


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If this opportunity matches your interest and profile please apply online by using the "Apply" button. If this is your first online application please refer to our resources on how to apply for jobs online .

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411