Position: Job Inventory - Communications Officer Trainee
Competition Number: 2017-EX-EN-51957342-01
Competition posting date: 2017-10-06
Competition closing date: 2018-04-30
Emergency & Protective Services Department, Ottawa Paramedic Services, Communications Branch
Full-time Temporary Positions - 40 hours/week
Affiliation: CUPE 503 Inside/Outside
Salary: $57,016.96 to $62,077.60 annually (2017 rates of pay)
Location: 2475 Don Reid Drive
Category: Ongoing Inventories
Employment Group: Emergency Services
Responsible for providing optimum emergency medical call taking and dispatching services for the Eastern Ontario Catchment Area in accordance with Provincial legislation and City of Ottawa policies. The Communication Officer Trainee provides quality and accessible dispatching services in response to the needs of the client/patient. Service is provided in the most efficient and effective manner possible.
Under direct supervision, the Communication Officer Trainee: receives and assesses calls for medical assistance, provides medical pre-arrival instructions to callers, and deploys emergency vehicles and paramedics to obtain maximum coverage and efficiency. Calls received include but are not limited to; emergency/distress calls, request for medical service, general information, general inquiry and complaint calls. Dispatch duties include assigning the most appropriate ambulance/resource (i.e. air ambulance, bike team, marine and tactical teams) to respond to the location of the emergency and providing the ambulance crews with all pertinent information.
Education & Experience
Grade 12 combined with a minimum of one (1) year Post Secondary Education in Emergency Communications, Public Safety or Health Care.
A minimum of four years in a customer service field (face-to-face or telephone).
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.
Day 1 Ready – immediate requirement for language proficiency:
French oral, reading, writing required
English oral, reading, writing required
Candidates must meet language requirement for position upon hire.
Superior understanding of the concepts and procedures of medical oriented dispatch and pre-arrival instruction to callers in emergency situations.
Working knowledge of aircraft operations (e.g. safety aspects to provide pre-arrival instructions to callers, of response time to effectively schedule ambulance rendezvous, of specialized equipment such as incubators).
Thorough knowledge of medical and technical terminology and all aspects of ambulance operations.
Working knowledge of appropriate sections of the Ambulance Act, Mental Health Act, Coroners Act, A.S.B. and C.A.C.C. Manuals Policy and Procedure, Priority Card Index, A.S.5-D Manual.
Superior knowledge of streets, roadways, communities and transportation systems.
Ability to interpret various plans and maps.
Superior knowledge of the Ottawa Paramedic Service Medical Control Manual, with emphasis on the application of policies and protocols in the event of communication failure.
Working knowledge in policies and procedures of Emergency Medical Services
Working knowledge of current methods, techniques, and theories used in pre-hospital care at the Basic and Advanced Life Support levels and ability to apply them competently.
Working knowledge of the operation and maintenance requirements of the various types of equipment and vehicles used by Ottawa Paramedic Service.
Working knowledge in utilizing corporate software used in the Ottawa Paramedic Service Communications, including but not limited to radio, telephone and computer systems i.e. CAD, O.A.S.I.S. Outlook, Word, Internet and any technological upgrades.
Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
Deal with constant emergency, high stress situations over the telephone;
Communicate effectively and tactfully both orally and in writing;
Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and, be accountable for such decisions;
Read, interpret, understand and explain policies and procedures including Ottawa Paramedic Service protocols;
Strong data entry, retrieval and keyboard skills;
Competently use and operate basic office and telecommunications equipment including fax machines photocopiers, computer, printer and email;
Establish and maintain effective working relationships with Ottawa Paramedic Service staff and members of allied emergency services;
Deal competently with management and elected officials, as well as other external and internal Management and/or staff members;
Accurate keyboarding/typing skills of a minimum of 35 wpm.
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If this opportunity matches your interest and profile please apply online by using the "Apply" button. If this is your first online application please refer to our resources on how to apply for jobs online .
We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.
The City of Ottawa is committed to providing quality services by establishing a qualified workforce that reflects the diverse population it serves. The City encourages applications from all qualified individuals.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411