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Position: Job Inventory - Communications Officer Trainee

Competition Number: 2017-EX-EN-51957342-01
Competition posting date: 2017-10-06
Competition closing date: 2018-04-30

Emergency & Protective Services Department, Ottawa Paramedic Services, Communications Branch
Full-time Temporary Positions - 40 hours/week
Affiliation: CUPE 503 Inside/Outside
Salary: $57,016.96 to $62,077.60 annually (2017 rates of pay)

Location: 2475 Don Reid Drive

Category: Ongoing Inventories
Employment Group: Emergency Services

Job Summary

Responsible for providing optimum emergency medical call taking and dispatching services for the Eastern Ontario Catchment Area in accordance with Provincial legislation and City of Ottawa policies. The Communication Officer Trainee provides quality and accessible dispatching services in response to the needs of the client/patient. Service is provided in the most efficient and effective manner possible.

Under direct supervision, the Communication Officer Trainee: receives and assesses calls for medical assistance, provides medical pre-arrival instructions to callers, and deploys emergency vehicles and paramedics to obtain maximum coverage and efficiency. Calls received include but are not limited to; emergency/distress calls, request for medical service, general information, general inquiry and complaint calls. Dispatch duties include assigning the most appropriate ambulance/resource (i.e. air ambulance, bike team, marine and tactical teams) to respond to the location of the emergency and providing the ambulance crews with all pertinent information.

Education & Experience

Grade 12 combined with a minimum of one (1) year Post Secondary Education in Emergency Communications, Public Safety or Health Care.

A minimum of four years in a customer service field (face-to-face or telephone).

*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Language, Certificates & Licenses

The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.

Day 1 Ready – immediate requirement for language proficiency:
French oral, reading, writing required
English oral, reading, writing required
Candidates must meet language requirement for position upon hire.


Competencies & Skills


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If this opportunity matches your interest and profile please apply online by using the "Apply" button. If this is your first online application please refer to our resources on how to apply for jobs online .

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411