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Position: Summer Student - Call Centre Assistant

Competition Number: 2018-EX-EN-52023894-01
Competition posting date: 2018-02-01
Competition closing date: 2018-02-28

Service Innovation and Performance Department
Multiple Positions
Affiliation: Non Union/Non MPE
Salary: $14.000 per hour (2018 rates of pay)

Category: Summer Opportunities
Employment Group: Summer Student

Job Summary

Provides customer service assistance in responding to telephone inquiries and complaints regarding a variety of City products and services specializing in Solid Waste, Roads, Parks, Parking and City tree issues.

Education & Experience



High School Graduate

A minimum of 6 months customer service experience, dealing directly with clients on the telephone or in person.

A minimum of 35 wpm keyboarding skills.

*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Language, Certificates & Licenses

The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s satisfaction.

English oral, reading, writing required.
French oral, reading, writing required.
Candidates must meet language requirement for position upon hire.

Knowledge

Competencies & Skills

Adept at using a wide variety of computing software and quick and accurate keyboarding skills

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If this opportunity matches your interest and profile please apply online by using the "Apply" button. If this is your first online application please refer to our resources on how to apply for jobs online .

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411