Position: Job Inventory - Food Service Supervisor
Competition Number: 2018-EX-EN-52077452-01
Competition posting date: 2018-02-23
Competition closing date: 2018-12-31
Community & Social Services Department, Long Term Care Services
Affiliation: CUPE 503 Inside/Outside
Salary: $32.906 to $38.501 per hour (2018 rates of pay)
* You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Category: Ongoing Inventories
Employment Group: Community and Social Services
The Food Service Supervisor is responsible for the direction and supervision of the Food Service Staff serving meals to residents and the operation of the dish room, with an emphasis on resident safety and engagement.
Education & Experience
Completion of Grade 12 and a 2 year college program in Food and Nutrition Management.
A minimum of two (2) years experience is required in kitchen setting.
*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses
Active membership in the Ontario Society of Nutrition Management and the Canadian Society of Nutrition Management (Professional status is required for charting).
The successful candidate will be required to complete a Vulnerable Sector Check to the City of Ottawa’s satisfaction.
English oral, reading, writing required.
Own transportation required for Carleton Lodge.
Computer programs related to resident care and staffing
Principles of direct supervision
Dish room procedures and equipment
Dining room service and Cafeteria service
Food service work units & inter-related services
Working knowledge of therapeutic diets & applications at meal service
The "Public Health Act & Safety Act" of Ontario; Long Term Care Homes Act Ontario
Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures legislation and City policies and procedures.
Competencies & Skills
Understands and is aware of the political environment and the accountability principles related to it
Implements and reinforces processes to ensure clear linkages to vision, values and organizational strategies and to department/branch/team/ individual goals and across the organization
Provides inputs to strategic plans and programs taking into consideration Service Excellence, sustainability, and cross-team impacts
Monitors and remains informed of current and future internal and external trends and makes recommendations to deliver client centric results
Supports and implements organizational plans to capitalize on opportunities and address challenges
Leads, motivates and supervises effectively in a complex, unionized work environment
Demonstrates Business Sense
Provides input to branch/division business decisions and makes effective operational decisions that impact both the short and long term direction/sustainability of the organization
Researches and analyzes issues, makes decisions, develops appropriate solutions and formulates recommendations
Applies sound financial and business sense in the input, development and implementation of all budgets, plans, services and processes
Manages concurrent, complex, and often highly sensitive projects, and brings projects to completion on time and within budget
Assesses and effectively manages financial and operational risks and resources for the team; takes calculated risks by using good judgment and applying previous work experience as input to decision making
Builds Collaborative Relationships
Builds and maintains a strong network of internal and external contacts to achieve business goals
Persuades others; builds consensus through give and take; brings conflicting points of view to consensus, gains cooperation from others to obtain / share information and accomplish goals
Demonstrates a collaborative approach in working with others in delivering products and services; resolves and/or facilitates resolution of conflicts within the group, between related work groups, and/or between the group and other constituencies
Communicates effectively, receives and shares information within and across teams in a timely and transparent manner
Fosters a collaborative team environment among employees
Fosters Innovation and Change
Makes changes in response to the needs of the client and/or the situation; supports and explains the rationale for change and keeps the team informed
Integrates change effectively into the team/operational environment
Analyzes problems involving resources, scheduling, technical and other difficulties, and works with multi-disciplinary teams to develop realistic and innovative solutions
Facilitates effective brainstorming and encourages others to consider innovative alternatives and ideas for continuous improvement
Fosters a supportive environment of trust, mutual respect and cooperation where employees feel they have a voice and successes are celebrated
Provides ongoing encouragement, assistance, constructive feedback, performance management, goal setting, recognition and career planning
Recognizes and rewards employees for a positive behaviour
Empowers employees by delegating appropriate levels of authority
Ensures equitable distribution of routine and important tasks within the Team
Creates and maintains a workplace that is sensitive to equity and inclusion
Aware of how his/her actions impact the team
Spends time with employees to develop mutual trust
Consistently treats people with fairness and respect, is tactful and empathetic
Uses organizational skills and abilities to plan, initiate, organize and prioritize team work, and to deal effectively with multiple projects/demands, conflicting priorities, pressures and deadlines
Provides input to branch/division plans, and creates work unit plans with measurable goals that are cascaded down to the individual employee level
Demonstrates and encourages a results-focused culture through ongoing monitoring of plans; holds themselves and others accountable for achieving agreed upon commitments, deadlines and milestones; quickly mobilizes resources to address a problem
Empowers staff and effectively delegates work, laying out specific expectations and deliverables expected
Reinforces and monitors appropriate controls with regard to authorization of expenditures, payments, processes and use of corporate resources (i.e. equipment, vehicles, etc.)
Understands the business and ensures a timely and proactive response to provide quality service to meet and exceed diverse client needs and expectations
Reinforces how the contribution of each team member has an impact on service excellence, the need to use a client-centric focus, and to actively work to achieve client service standards
Collects and uses client feedback on an ongoing basis to make recommendations for continuous improvement
Keeps focused on the client when making decisions and taking actions; honours commitments, demonstrates effective client relations by reacting appropriately to client requests, concerns and complaints
Applies the principles of equity and inclusion in day to day service delivery
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If this opportunity matches your interest and profile please apply online by using the "Apply" button. If this is your first online application please refer to our resources on how to apply for jobs online .
We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.
The City of Ottawa is committed to providing quality services by establishing a qualified workforce that reflects the diverse population it serves. The City encourages applications from all qualified individuals.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411