COVID-19 Update: All Corporate Accounts Receivable invoices issued before April 1st will receive an additional 30 day interest free, payment grace period. All Corporate Accounts Receivable invoices issued between April 1st and April 30th will receive a 30 day extension on the due date.
This service is currently not available in person due to COVID-19 closures.
Clients can pay their Accounts Receivable invoice online.
- You will need your customer number and should have your invoice number (shown in the box in the upper right hand corner of your invoice). View sample Accounts Receivable invoice.
- Refer to your invoice or statement for the customer and invoice numbers; or email or call Accounts Receivable at AR-CD@ottawa.ca or 613-580-2424 ext. 13668.
- MasterCard, VISA, American Express (Amex), Interac Online, MasterCard Debit and Visa Debit are all acceptable methods of payment.
- Interac Online allows for internet banking with the following financial institutions: RBC (Royal Bank), Scotiabank and TD Canada Trust. For more information, visit Interac Online Frequently Asked Questions.
- A service fee will be applied by the service provider, Paymentus Corporation.
The Paymentus website will launch, where you can make a payment online. Please verify that you are in the secure site by ensuring that the web address is https://ipn.paymentus.com/otp/stde/cott/blueinvoice.
Make an online payment for Accounts Receivable Invoice Instructions
If you choose to make an online payment with a credit card, Interac Online or Debit, you may use any personal or public internet access point. You will need a valid e-mail address to make a payment online. You will be routed to the third party service provider's (Paymentus Corporation) secure website, where you can complete your payment.
Step 1: Click "Pay Accounts Receivable invoice Online"
Visit the Accounts Receivable site on ottawa.ca to Pay Online. Click "Pay Accounts Receivable Invoice Online". You will be routed to the third party service provider's (Paymentus Corporation) secure website, where you can complete your payment.
Step 2: Enter your account information
Using your customer number and invoice number (if available) from your Accounts Receivable invoice/statement, enter the numbers and select 'Continue'. If you do not have your invoice number, enter your customer number to proceed. If you do not have either of the required numbers, please call Accounts Receivable Unit at 613-580-2424 ext. 13668.
Step 3: Enter your contact and payment information
Enter your full name, address, e-mail address and telephone number. Select your method of payment from the drop-down list; credit card, Interac Online or Debit (MasterCard Debit or Visa Debit).
When making a payment using a credit card or Debit; enter your card type, card number, 3-digit security number on the back of your card (AMEX; 4 digit number on front of card), the card expiration date, cardholder name, and the payment amount. Select 'Continue'.
When making a payment using Interac Online; enter your payment amount, and select 'Continue'.
Step 4: Confirm your contact and payment information
If you are paying by credit card or Debit: Review your card information, use the change button to edit your contact or payment information. Enter the amount you would like to pay and complete your payment.
If you are paying by Interac Online: This option will bring you to your financial institution website. Login to your bank account, enter the amount you would like to pay and complete your payment. You must agree to the terms and conditions of the payment prior to making a payment.
The third party provider, Paymentus Corporation, charges a service fee. The service fee is charged directly to the client at a rate of 1.99% for credit card and Debit card transactions. Payments made using Interac Online are charged a flat fee of $0.49. You must agree to the service fee, and agree to the terms and conditions of the payment prior to making a payment.
Step 5: Wait for your payment to be processed.
Once you have submitted your payment, please wait to receive your confirmation screen or your payment may not be processed in full.
Step 6: Confirmation
The confirmation screen will confirm that your payment has been successfully submitted and you will also receive an e-mail for your records.
For technical questions such as site navigation issues, entering your payment online or error messages appearing while submitting your information, please contact the Paymentus Customer Support Hotline: 1-866-577-5195 or e-mail Paymentus at email@example.com
For account-related questions including obtaining your Customer and/or invoice numbers or inquiring about your account balance, please call Accounts Receivable: 613-580-2424 ext. 13668
Mail your payments to: City of Ottawa, Accounts Receivable P.O. Box 3441, Ottawa, ON K1P 1J5
- do not fold, staple, stamp or write on payment stub
- make cheque(s) payable to City of Ottawa
- write your customer account number on the front of the cheque
Pay your invoice in person
- at any Client Service Centre using cash, cheque, debit or credit card
- at the Accounts Receivable office located at 100 Constellation Dr., 4th Floor East, Ottawa by cheque, credit card or debit.
*Note: A service fee may apply for credit card payments.
Pre-authorized Payment (PAP) plan
The Pre-authorized Payment (PAP) plan [ PDF - 738 KB ] offers you the convenience of having your payments automatically debited to your bank account. Enrolment in the Plan is free and there are no service charges that apply. Eligibility in the program requires all existing accounts receivable invoices to be paid up-to-date. Contact Accounts Receivable at 613-580-2424 ext. 13668 for more information or to enrol.
Special requests and fees
Fees and charges
*Note: fees and charges are subject to change.
Invoice copy / Account statement fee
If a duplicate copy of an invoice is required, a $38 * charge (effective April 1, 2019) will apply.
Transfer to tax fee
Overdue accounts that are transferred to a tax account will incur a $43* administrative fee (effective April 1, 2019) and may be collected in the same manner as property taxes.
Returned payment fee
All returned payments are subject to a $46* administrative fee (effective April 1, 2019).
Collection agency fees
Overdue accounts referred to a private collection agency will incur a $43* handling fee (effective April 1, 2019) plus agency commission.
Refund fee $28* (effective April 1, 2019)
A fee applies when producing a refund to cover the cost of refunding credits to clients when credits are not the result of an error by the City.
Late Payment Interest Policy
An overdue account is subject to compounded annual interest of 16.08% (1.25% per month). Interest accrues daily from the due date on each invoice until the account is paid in full. Payments are applied first to interest and then to the invoices, oldest to most recent. Your account is credited when payment is received and deposited at our office.
Credit card and Interac Online and Debit service fees
The third party service provider, Paymentus Corporation charges a service fee for all payment card transactions. Those clients who choose this payment channel will be responsible for paying the fee at a rate of 1.99% for credit card and Debit card transactions. Payments made using Interac Online are charged a flat fee of $0.49.