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Transportation services

Accessible Parking Permit (APP)

Holders of a valid Accessible Parking Permit (APP) are entitled to special parking privileges in public parking areas and on public roadways. Ottawa residents with temporary or permanent disabilities can obtain an application for an Accessible Parking Permit (APP) by calling ServiceOntario at 1-800-267-8097 or by contacting your local ServiceOntario centre.

Who is eligible?

Any person who holds an Accessible Parking Permit (APP) is eligible. The City of Ottawa honours valid accessible parking permits, licence plates, markers, or devices bearing the international symbol for access, for permit holders from other jurisdictions.

Getting or replacing an Accessible Parking Permit (APP)

Ottawa residents with temporary or permanent disabilities can obtain an application for an Accessible Parking Permit (APP) by calling ServiceOntario at 1-800-267-8097or by contacting your local ServiceOntario centre.

How to use your permit

Your permit must be displayed on the dashboard or sun visor of the vehicle in a way that the permit number and expiry date are clearly visible.

On-street privileges

Time limits are extended to four (4 ) hours at Pay & Display machines and elsewhere where parking is permitted, regardless of the time limit posted on the signs.

Parking at Pay & Display machines is free.

Vehicles may be parked up to four (4) hours in "no parking" zones. Permit holders may be picked up and dropped off in "no stopping" and "loading" zones, as well as in reserved bus lanes and reserved bicycle lanes as long as traffic is not impeded. Drivers are NOT permitted to wait for permit holders to return after they are dropped off in these locations.

These parking privileges do not apply to off-street parking facilities such as those at Federal Government buildings and Private Institutions (i.e.- Ottawa Macdonald-Cartier International Airport, hospitals, etc.).

Off-street privileges

All parking lots in the City of Ottawa with 20 or more public parking spaces are required to reserve at least one parking space for the use of permit holders. These spaces are identified by official signs showing the international symbol for accessibility for persons with disabilities.

Permit holders are required to pay the same parking fee as other parking lot users, unless signs indicate otherwise.

Restrictions

Permit holders are subject to all other Traffic and Parking By-law provisions including respecting the Winter Overnight Parking Ban and cannot block driveways, park in front of a fire hydrant or park within nine (9) metres of an intersection. Vehicles must not be stopped or parked in a way that blocks traffic.

Permit holders cannot park facing the wrong direction (facing on-coming traffic).

Permit holders cannot park more than 15 centimetres away from a curb (includes the middle of a dead end street/cul-de-sac).

Permit holders cannot park in “no stopping zones“. "No stopping" regulations are in effect on many roadways during peak traffic hours, usually Monday to Friday, 7:00 a.m. to 9:00 a.m. and 3:30 p.m. to 5:30 p.m. Permit holders are not exempt from these regulations. Permit holders also cannot stop in school bus loading zones, taxi zones, and police vehicle zones.

Questions?

Please contact us for more information.

Winter Weather Parking Ban

For information about the Winter Weather Parking ban, please visit the Winter maintenance webpage.

Street Parking Tip

Keep in mind parking is prohibited in excess of three hours between 7 a.m. and 7 p.m., seven days a week unless otherwise posted.

The City of Ottawa's Traffic and Parking By-Law No. 2017-301 has information about On-Street Parking restrictions, and other regulations to be in the know to avoid the ticket and tow.

If you’ve already been ticketed and towed, see Parking Ticket Payment Options.

Taxi, Limousines and Private Transportation Companies

OC Transpo

Find information about bus schedules and routes, the O-Train and tickets, passes and the PRESTO card from OC Transpo.

Para Transpo

Connect with ParaTranspo for information about door-to-door transit services for people with disabilities.