The Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) provides an individual with the right to access information under the custody and control of an institution, including one's own personal information (Section I - MFIPPA). In accordance with MFIPPA, a formal request for information can be submitted to obtain records from the municipality. There are certain limitations that may exclude records from being disclosed, such as: the records may be exempt from disclosure under the Act, another institution may have a greater interest in the records, or the request may be considered frivolous or vexatious.
Individuals wishing to access municipal government records should begin by contacting the City of Ottawa's Client Service Centre at 3-1-1 to be linked with the City department that has the information. Departmental staff will determine if the request should be submitted formally under the Act or if the information can be provided as business as usual. The City of Ottawa’s Routine Disclosure and Active Dissemination Plan is also a great place to start. This is an extensive, but not exhaustive, list of records available as business as usual that can be obtained directly from the department. Open Data Ottawa or the City of Ottawa Archives may also have the information you are seeking.
It is important to note that the rules governing access and privacy under MFIPPA apply to both formal and informal requests for information.