This site uses JavaScript. Please enable JavaScript in your Browser and reload the page to view the full site.

Submitting a request for information

Provides access to records held by the City of Ottawa in compliance with applicable law. 

  • Contact 3-1-1 to be linked to the applicable city department that has the information. The appropriate departmental staff will then determine if the request should be submitted formally under the Act or if the information will be provided under business as usual.
  • Review each Department's Routine Disclosure and Active Dissemination Plan to confirm what records may be obtained directly from the Department.
  • Open Data Ottawa may also contain the information you are seeking.

Costs

If you are requesting information about yourself, your request is considered a "personal information request". All other requests for information, whether about a person other than yourself, or about a government program or activity, are considered "general information requests".

Fee charges for requests for general information

Application fee $5.00 to be paid when you submit your request
Search time for the record $7.50 for each fifteen (15) minutes spent by any person
Preparation of record for disclosure $7.50 for each fifteen (15) minutes spent by any person
Development of computer program or other method of producing a record from a machine readable record $15.00 for each fifteen (15) minutes spent by any person
Any additional costs in locating, retrieving, processing and copying the record Actual costs
Disks/CDs $10.00 for each disk
Photocopying The charge for photocopies is $0.20 per page

Fee charges for requests for personal information

Application fee $5.00 to be paid when you submit your request
Development of computer program or other method of producing a record from a machine readable record $15.00 for each fifteen (15)minutes spent by any person
Disks/CDs $10.00 for each disk
Photocopying The charge for photocopies is $0.20 per page

You will be provided with a fee estimate if anticipated fees are $25 or more. If the estimate of fees to be paid is $100 or more, you will be required to pay a 50 per cent deposit. Please note that the fee charges are prescribed by section 45 of the Municipal Freedom of Information and Protection of Privacy Act, and section 6 of the Regulations and Guidelines for Municipalities and Local Boards. All monies are payable by cash, money order or certified cheque, made payable to the City of Ottawa.

Methods of payment

In-person (this service is currently not available due to COVID-19 closures.)

  • Cash
  • Debit
  • Credit card
  • Cheque made out to “City of Ottawa”

Secure and contactless drop- boxes

  • Cheque made out to “City of Ottawa”
  • Money order

By mail

  • Cheque made out to “City of Ottawa”
  • Money order

Due to the provincial stay-at-home orders, in-person counter services are temporarily suspended effective end of the business day on Friday, January 15th until further notice. During this time, we will continue to accept access to information requests by mail. Please send your requests to:

110 Laurier Avenue West
Ottawa, ON
K1P 1J1.

Alternatively, you may drop-off your requests in one of our secure and contactless drop-boxes at one of the following locations:

  • 580 Terry Fox Drive
  • 255 Centrum Boulevard
  • 100 Constellation Drive

Please note the following considerations when sending a payment by mail:

  • We only accept cheques or money orders by mail.
  • Cheques and money orders are payable to the City of Ottawa.
  • Cash or credit card payments are NOT accepted by mail.
  • Payments are credited only when received and processed, not the postmarked day.
  • Please note that we do not accept responsibility for late delivery of mail.

If you are unsure of your options, require an accommodation either for a disability or if you do not have access to technology, please call 3-1-1 or 613-580-2400 (TTY 613-580-2401).