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Submitting a request for information

Provides access to records held by the City of Ottawa in compliance with applicable law. 

  • Contact 3-1-1 in order to be linked to the applicable city department that has the information. The appropriate departmental staff will then determine if the request should be submitted formally under the Act or if the information will be provided under business as usual.
  • Review each Department's Routine Disclosure and Active Dissemination Plan to confirm what records may be obtained directly from the Department.
  • Open Data Ottawa may also contain the information you are seeking.

Costs

If you are requesting information about yourself, your request is considered a "personal information request". All other requests for information, whether about a person other than yourself, or about a government program or activity, are considered "general information requests".

Fee charges for requests for general information

Application fee $5.00 to be paid when you submit your request
Search time for the record $7.50 for each fifteen (15) minutes spent by any person
Preparation of record for disclosure $7.50 for each fifteen (15) minutes spent by any person
Development of computer program or other method of producing a record from a machine readable record $15.00 for each fifteen (15) minutes spent by any person
Any additional costs in locating, retrieving, processing and copying the record Actual costs
Disks/CDs $10.00 for each disk
Photocopying The charge for photocopies is $0.20 per page

Fee charges for requests for personal information

Application fee $5.00 to be paid when you submit your request
Development of computer program or other method of producing a record from a machine readable record $15.00 for each fifteen (15)minutes spent by any person
Disks/CDs $10.00 for each disk
Photocopying The charge for photocopies is $0.20 per page

You will be provided with a fee estimate if anticipated fees are $25 or more. If the estimate of fees to be paid is $100 or more, you will be required to pay a 50 per cent deposit. Please note that the fee charges are prescribed by section 45 of the Municipal Freedom of Information and Protection of Privacy Act, and section 6 of the Regulations and Guidelines for Municipalities and Local Boards. All monies are payable by cash, money order or certified cheque, made payable to the City of Ottawa.

Methods of payment

In person

  • Cash
  • Debit
  • Credit card
  • Cheque made out to “City of Ottawa”

By mail

  • Cash
  • Cheque made out to “City of Ottawa”

In-person

This service is available by appointment only.

Please select a location to book an appointment time:

Laurier Client Service Centre, 110 Laurier Avenue West

Nepean Client Service Centre, 101 Centrepointe Drive

Effective July 15, 2020, masks are required to be worn in enclosed public spaces at City of Ottawa facilities as per the Temporary Mandatory Mask By-law.

By mail

Please mail your request to:

Access to Information and Privacy Office
City of Ottawa
110 Laurier Avenue West
Ottawa, ON
K1P 1J1