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Office of the Auditor General

Auditor General By-law

Under the Municipal Act, 2001 (the Act), municipalities have authority to appoint various statutory officers to carry out certain functions described within the legislation. At the City of Ottawa, the Auditor General (established further to Council’s approval in September 2003) is one of three statutory officers that report directly to City Council (along with the City Manager and Integrity Commissioner).

The Auditor General “reports to council and is responsible for assisting the council in holding itself and its administrators accountable for the quality of stewardship over public funds and for achievement of value for money in municipal operations,” pursuant to Subsection 223.19(1) of the Act. This subsection authorizes a municipality to appoint the Auditor General. Subsection 223.19(1.1) of the Act provides that the Auditor General “shall perform his or her responsibilities … in an independent manner.”

The Auditor General By-law [By-law No. 2013-375, as amended by By-law No. 2015-11], establishes this position and the duties of Auditor General, including statutory powers, as well as the term and conditions of such appointment.

Audit reports and Report on the Fraud and Waste Hotline

Consultant information

Consultants are used to help the Office of the Auditor General carry out its mandate. To establish a list of qualified candidates, a Request for Standing Offer (RFSO) was issued by the City’s Procurement branch and advertised on MERX on November 30, 2017. The RFSO closed on January 2, 2018. An evaluation team consisting of City staff and facilitated by the Procurement branch evaluated the written submissions using the evaluation criteria stipulated in the RFSO document.

The period of the current contract will run to February 28, 2021.

Find out more about the City’s Ethical Purchasing Policy.

Fraud and Waste Hotline

City Council initiated and approved a fraud policy in July 2005, including the establishment of a Fraud and Waste Hotline. This initiative demonstrates the City’s commitment to corporate accountability, transparency, responsibility, and sound and ethical operating practices.

The Fraud and Waste Hotline is a confidential and anonymous service that allows City employees and members of the general public to report suspected or witnessed cases of fraud or waste 24 hours a day, seven days a week. It does not apply to the Mayor or City Councillors or their political office staff, the Ottawa Police Services Board, the Board of Health for the City of Ottawa Public Health Unit and Ottawa Public Health, or the Ottawa Community Housing Corporation.

Activities that should be reported include, but are not limited to:

  • Forgery
  • Misappropriation, embezzlement or theft of funds, securities, supplies or any other asset
  • Irregularities in the handling or reporting of money transactions
  • Seeking or accepting anything of material value
  • Misuse of City property, equipment, materials, records or time
  • Unauthorized use of City property
  • Inappropriate manipulation or destruction of data
  • Misuse of City-owned hardware and software
  • Fraudulent claims of reimbursement of expenses
  • Fraud or waste or other inappropriate activities in violation of the Code of Conduct for City employees and the Responsible Computing Policy

The hotline is operated independently by a third party and is accessible by phone or Internet. You are not required to provide your name or any other personal information when submitting a report of suspected fraud or waste.

The Auditor General reviews each reported case and, if necessary, launches an investigation. Every report that is submitted is given a tracking number and a password, so you can follow the progress of your case and see what action has been taken.

If you wish to report an incident of suspected fraud, waste or other inappropriate activity, you can contact the Fraud and Waste Hotline at https://www.ottawa.fraudwaste-fraudeabus.ca/ or 1-866-959-9309.

Who can use the Hotline

The Hotline is intended to be used by all City of Ottawa employees and members of the public. This Hotline does not apply to the Mayor or City Councillors or their political office staff, the Ottawa Police Services Board, the Board of Health for the City of Ottawa Public Health Unit and Ottawa Public Health, or the Ottawa Community Housing Corporation.

Confidential and anonymous

The Hotline is operated independently by a third party and is accessible by phone or Internet. You are not required to provide your name or any other personal information when submitting a report of suspected fraud or waste.

The Hotline empowers all City of Ottawa employees and members of the public to continue to help our City enjoy high levels of honesty and integrity.

Independently operated

The Hotline is not run by City of Ottawa staff. Information is collected by an independent company and passed on to the City’s Auditor General who reviews each case and investigates when appropriate.

Track your report

Each report submitted is given a tracking number and a password, so you can follow the progress of your case and see what action has been taken. This feature also makes it easy for you to submit more information.

What types of activities should be reported

Examples may include, but are not limited to, suspected cases of:

  • Forgery
  • Misappropriation, embezzlement or theft of funds, securities, or any other asset
  • Irregularities in the handling or reporting of money transactions
  • Seeking or accepting anything of material value
  • Misuse of City property, equipment, materials, records or time
  • Unauthorized use of City property
  • Inappropriate manipulation or destruction of data
  • Misuse of City-owned hardware and software
  • Fraudulent claims of reimbursement of expenses
  • Fraud or waste or other inappropriate activities in violation of the Code of Conduct for City of Ottawa employees and the Responsible Computing Policy

How to report an incident of suspected fraud, waste or other inappropriate activity

If you wish to report an incident of suspected fraud, waste or other inappropriate activity, please contact the Fraud and Waste Hotline at www.ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.

Strengthening our commitment to integrity

The Hotline is simply one part of our ongoing efforts to ensure all City employees and the public have a way to express their concerns. The City of Ottawa has a strong commitment to honesty and integrity. The Fraud and Waste Hotline helps us to strengthen this commitment.

Auditor General and staff

Auditor General

Mr. Hughes is a Chartered Professional Accountant (CPA, CMA).  He has practiced as an auditor for almost 20 years.  Throughout his career, he has been engaged in the fields of audit, fraud investigation and internal control review, property taxation, finance and financial management.  Mr. Hughes has worked in public accounting, management consulting, and has taught in the areas of audit, internal control and finance in private industry and both federal and municipal governments.  Mr. Hughes is a Certified Fraud Examiner and has also earned an MBA, a Bachelor of Commerce and an ICD.D.

Staff

Ken Hughes, Auditor General
613-580-9602
oag@ottawa.ca

Ines Santoro, Senior Executive Assistant
613-580-2424, ext. 26052
Ines.Santoro@ottawa.ca

Sonia Brennan, Deputy Auditor General
613-580-2424, ext. 14975
Sonia.Brennan@ottawa.ca

Ed Miner, Deputy Auditor General
613-580-2424, ext. 22740
Ed.Miner@ottawa.ca

Sarah Parr, Senior Auditor
613-580-2424, ext. 27825
Sarah.Parr@ottawa.ca

Louise Proulx, Senior Auditor
613-580-2424, ext. 14087
Louise.Proulx@ottawa.ca

Margaret Sue, Senior Auditor
613-580-2424, ext. 27671
Margaret.Sue@ottawa.ca

Marlon Perez, Auditor
613-580-2424, ext. 27759
Marlon.Perez@ottawa.ca

Office of the Auditor General : Disclosure of expenses