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Previous years’ information

2016 Interim Property Taxes

2016 Interim tax bills are mailed out between February 18 and February 25 with a payment due date of Thursday, March 17, 2016. The interim property tax bill is the first portion of your total property taxes. It is based on 50 per cent of last year's taxes. The final tax bill for the balance of your annual taxes is due on June 16, 2016.

Accessible format

To receive an accessible format of these documents (electronic, large print or Braille), please contact the Revenue Branch at 613-580-2444, (TTY: 613-580-2401), or revenue@ottawa.ca.

How to pay your property tax bill

Visit our Payment options page to see the different ways you can pay your tax bill.

Fees

Visit our Fees page for information on fees that may be applied to your property tax account.

Supplementary taxes

Supplementary taxes are not included on the Interim Tax Bill. For more information on supplementary taxes, visit the Supplementary assessment page.

Partial payments

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes.

Bills paid by mortgage companies, agents or tenants

If your bills are to be paid by a mortgage company, agent or tenant:
• Forward your interim tax bill to the mortgage company, agent or tenant.
• Email the City at revenue@ottawa.ca to have future bills redirected.

If paid by a mortgage company, you will receive a receipt after payment of your final bill in July. If your tax bills are not paid by the due dates, you will receive reminder notices.

It is your responsibility to inform the City in writing when a mortgage company, agent or tenant will no longer be paying your tax bill.

Change of ownership or mailing address

If there has been an ownership change, or a tax bill has been directed to the wrong person, please visit our Change of ownership or mailing address page for more information. You can submit a change of mailing address request by visiting myservice.ottawa.ca.

Tax deferral program

Payment of annual property taxes can be deferred for seniors and people with disabilities on low income. For more information visit the tax deferral program page.

Property assessment

The Municipal Property Assessment Corporation (MPAC) issued assessment notices for all properties in Ontario based on January 1, 2012 market values. This new value is being phased in over 4 years and is used to calculate your 2013 to 2016 property taxes. If you have any questions about your assessment, please contact MPAC by phone at 1-866-296-6722 (TTY 1-877-889-6722) or by fax at 1-866-297-6703 or visit their website at www.mpac.ca

Your property taxes

Property taxes pay for the city services you and your family enjoy every day. Every time you travel our network of roads and pathways, take a bus or enjoy the parks in your neighbourhood, your property tax dollars are at work. When you visit your local library or when you get your flu vaccination at a public health clinic, your taxes are working for you. From garbage and recycling collection to the frontline emergency services we all rely on to stay safe, your tax dollars go the distance.
A portion of your taxes goes directly to local school boards and conservation authorities. The following is a breakdown of how the City spent its portion in 2015. It also shows the breakdown of the provincially mandated programs.

• Provincially Mandated Programs – 11%

o Housing – 5%
o Employment and Financial Assistance – 2%
o Public Health –1%
o Municipal Property Assessment Corp –1%
o Long Term Care –1%
o Child Care – 1%

• Ottawa Police Services –17%
• Transit and Para Transpo –17%
• Capital Financing – 13%
• Planning/Roads/Traffic/Parking – 11%
• Fire Services – 9%
• Program Support – 10%
• Parks / Recreation /Culture – 7%
• Ottawa Public Library – 2%
• Paramedic Services – 2%
• Garbage /Recycling - 1% 

How to read your tax bill

The following codes on your tax bill describe the services provided to select areas.

CAL – Conservation Authority Levy
FSR – Volunteer Fire Services
FSU – Fire Services
HDO - Kanata North Project
POL – Ottawa Police Service
SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T – Urban Transit
TRA – Rural Transit (extended bus service + Para Transpo)
TRB – Para Transpo (rural areas receiving Para Transpo service only)

Tax class description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New construction)
K – Large Industrial (New construction)
L – Large Industrial
M – Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New construction)
Y- Office Building (New construction)
Z- Shopping Centre (New construction)

Type of property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Example: R T(Tax Class) Residential
(Type) Taxable

Contact us

If you have more questions about your property taxes, visit the Property taxes section at ottawa.ca/taxes or contact us by:

Self serve: myservice.ottawa.ca

E-mail: revenue@ottawa.ca

Fax: 613-580-2457

Phone: 613-580-2444 (Transactions will be recorded for training and verification purposes.)
TTY: 613-580-2401

Mail: City of Ottawa, Revenue Branch
PO Box 4647 Station A
Toronto ON M5W 0E7

Hours of operation: Weekdays, 8 am to 4:30 pm
(June to August, 8 am to 4 pm)

Please have your property address and the roll number listed on your tax bill handy when you contact us.

2016 Final property taxes

2016 Final property tax bills are mailed out between May 19 and May 26 with a payment due date of Thursday, June 16, 2016.

Understanding your property tax bill

Your property taxes are determined by the assessment of your property and the tax rates that apply.

1. The assessment or value of your property is determined by the Municipal Property Assessment Corporation (MPAC), a not-for-profit corporation created by the Province of Ontario. All properties in Ontario are assessed and taxed based on a market value of January 1, 2012. Increases are phased in over four tax years 2013 through 2016. Assessment decreases were implemented immediately.

If you have questions about your assessment, please contact MPAC by phone at 1-866-296-6722, by fax at 1-866-297-6703, or visit their website at www.mpac.ca.

Even if you have challenged your property assessment through an appeal or request for reconsideration, please pay your taxes in full. The application of penalty and interest continues to be applied to any balance unpaid after the due date. If your appeal or request is successful, you will be reimbursed for any overpayment.

2. The municipal tax rates on your property tax bill are determined by City Council.
3. The education rate is determined by the Province

Supplementary taxes

Supplementary taxes are not included on the Final Tax Bill. For more information on supplementary taxes, visit the Supplementary assessment page.

Penalty and interest fees

Penalty and interest of 1.25 per cent for late payment is added the day following the due date and the first day of each month until the account is paid in full.

Fees

Visit our Fees page for information on service fees that may be applied to your property tax account.

Partial payments

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes.

Bills paid by mortgage companies, agents or tenants

If your bills are to be paid by a mortgage company, agent or tenant:

• Forward your final tax bill to the mortgage company, agent or tenant.
• E-mail the City at revenue@ottawa.ca to have future bills redirected.

If your taxes are paid by a mortgage company, you will receive a receipt after payment of your final bill. If your tax bills are not paid by the due dates, you will receive reminder notices.

It is your responsibility to inform the City in writing when a mortgage company, agent or tenant stops paying your property tax bill. If someone else pays your bill, it is your responsibility to forward the bill to them.

Change of ownership or mailing address

If there has been an ownership change, or a tax bill has been directed to the wrong person, please visit our Change of ownership or mailing address page for more information.

Tax deferral program

Payment of annual property taxes can be deferred for low-income seniors and persons with disabilities. The 2016 household income threshold is $40,562. For more information on the program and how to apply, visit the tax deferral program page.

How to pay your property tax bill

Visit our Payment options page to see the different ways you can pay your tax bill.

Accessible format

To receive an accessible format (e-text, large print or Braille) of your billing documents, please contact the Revenue Branch at 613-580-2444, (TTY: 613-580-2401), or e-mail revenue@ottawa.ca.

Tax distribution by service

Your final tax bill gives you a breakdown of how your tax dollars (net of grants and other sources of revenue) will be spent.

Provincial education:

The provincial government sets the rates that fund the education system in Ontario.

Provincially mandated programs:

The Province requires the City to pay for social service programs such as: social assistance, child care services, social housing, public health and long-term care, and to pay for assessment services provided by MPAC.

Conservation authorities:

The City funds three watershed Conservation Authorities (Rideau Valley, Mississippi Valley and South Nation).

Transit and Para-Transpo:

Funds public transit services based on your service delivery area.

Police:

The Ottawa Police Services Board provides residents with protection and law enforcement services.

Capital financing:

These are costs associated with the repayment of borrowed funds along with funding of capital projects.

Fire:

This rate is set according to your service delivery area for fire prevention, suppression and rescue operations.

Roads and traffic:

The City maintains its road network and traffic control systems.

Program support:

This includes functions such as: City Council, City Manager's Office, Financial Services, City Clerk and Solicitor, and Information Technology.

Parks, recreation and culture:

This includes recreational programs and maintenance of recreation facilities, parks and sports fields.

Garbage and recycling:

Funds recycling waste diversion and the City's landfill, in addition to the solid waste service fee shown on the front of your bill.

Library:

Supports reader and collection services, and virtual services through multi-service points.

Paramedics:

Funds the provision of pre-hospital emergency patient care.

Planning/economic dev/environment:

Funds the provision of planning services that guide growth and regulate development and the delivery of environmental and economic development programs.

Other charges:

Includes special charges where applicable such as Canterbury Community Centre and Kanata North Project.

For a full description of the City's budget please visit Budget and taxes.

City of Ottawa Fraud and Waste Hotline

To report suspected cases of fraud, waste or other inappropriate activities, contact the Fraud and Waste Hotline at ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.

Tax bill codes

The following codes on your tax bill describe the services provided to select areas.

CAL – Conservation Authority Levy
CCR – Canterbury Community Covered Rink
FSR – Volunteer Fire Services
FSU – Fire Services
HDO – Kanata North Project
MNP - Kanata North Mosquito Nuisance Program
POL – Ottawa Police Service
RSS – Sewer Surcharge
SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T Urban Transit
TRA Rural Transit (extended bus service) + Para Transpo
TRB Para Transpo (rural areas receiving Para Transpo service only)

Tax class description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New Construction)
K – Large Industrial (New Construction)
L – Large Industrial
M– Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New Construction)
Y – Office Bldg (New Construction)
Z – Shopping Ctre (New Construction

Type of property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

School support

EP – English Public
ES – English Separate
FP – French Public
FS – French Separate
N – No Support

Example: R T E P
(Tax Class) Residential
(Type) Taxable
(School) English Public

Contact us

If you have more questions about your property taxes, contact us by:

Self serve: myservice.ottawa.ca

E-mail: revenue@ottawa.ca

Fax: 613-580-2457

Phone: 613-580-2444 (Transactions will be recorded for training and verification purposes.)

TTY: 613-580-2401

Mail: City of Ottawa, Revenue Branch
PO Box 4647 Station A
Toronto ON M5W 0E7

Hours of operation: Weekdays, 8am to 4:30pm
(June to August, 8am to 4pm)

Please provide your property address and the roll number listed on your tax bill when you contact us.

Last updated:May 4, 2016

2015 Interim Property Taxes

2015 Interim tax bills are mailed out between February 19 and February 25 with a payment due date of Thursday, March 19, 2015. The interim property tax bill is the first portion of your total property taxes. It is based on 50 per cent of last year’s taxes. The final tax bill for the balance of your annual taxes is due on June 18, 2015.

Accessible format

To receive an accessible format of these documents (electronic, large print or Braille), please contact the Revenue Branch at 613-580-2444, (TTY: 613-580-2401), or revenue@ottawa.ca.

How to pay your property tax bill

Visit our Payment options page to see the different ways you can pay your tax bill.

Fees

Visit our Fees page for information on fees that may be applied to your property tax account.

Supplementary taxes

Supplementary taxes are not included on the Interim Tax Bill. For more information on supplementary taxes, visit the Supplementary assessment page.

Partial payments

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes.

Bills paid by mortgage companies, agents or tenants

If your bills are to be paid by a mortgage company, agent or tenant:
• Forward your interim tax bill to the mortgage company, agent or tenant.
• Email the City at revenue@ottawa.ca to have future bills redirected.

If paid by a mortgage company, you will receive a receipt after payment of your final bill in July. If your tax bills are not paid by the due dates, you will receive reminder notices.

It is your responsibility to inform the City in writing when a mortgage company, agent or tenant will no longer be paying your tax bill.

Change of ownership or mailing address

If there has been an ownership change, or a tax bill has been directed to the wrong person, please visit our Change of ownership or mailing address page for more information. You can submit a change of mailing address request by visiting myservice.ottawa.ca.

Tax deferral program

Payment of annual property taxes can be deferred for seniors and people with disabilities on low income. For more information visit the tax deferral program page.

Property assessment

The Municipal Property Assessment Corporation (MPAC) issued assessment notices for all properties in Ontario based on January 1, 2012 market values. This new value is being phased in over 4 years and is used to calculate your 2013 to 2016 property taxes. If you have any questions about your assessment, please contact MPAC by phone at 1-866-296-6722 (TTY 1-877-889-6722) or by fax at 1-866-297-6703 or visit their website at www.mpac.ca

Your property taxes

Property taxes pay for the city services you and your family enjoy every day. Every time you travel our network of roads and pathways, take a bus or enjoy the parks in your neighbourhood, your property tax dollars are at work. When you visit your local library or when you get your flu vaccination at a public health clinic, your taxes are working for you. From garbage and recycling collection to the frontline emergency services we all rely on to stay safe, your tax dollars go the distance. 
A portion of your taxes goes directly to local school boards and conservation authorities. The following is a breakdown of how the City spent its portion in 2014. It also shows the breakdown of the provincially mandated programs.

  • Provincially Mandated Programs – 12%
    • Housing – 6%
    • Employment and Financial Assistance – 2%
    • Public Health –1%
    • Municipal Property Assessment Corp –1%
    • Long Term Care –1%
    • Child Care – 1%
  • Ottawa Police Services –17%
  • Transit and Para Transpo –17%
  • Capital Financing – 12%
  • Planning/Roads/Traffic/Parking – 11%
  • Fire Services – 9%
  • General Administration – 9%
  • Parks / Recreation /Culture – 7%
  • Ottawa Public Library – 3%
  • Paramedic Services – 2%
  • Garbage /Recycling - 1%

  How to read your tax bill

The following codes on your tax bill describe the services provided to select areas.

CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
HDO - Kanata North Project
POL – Ottawa Police Service
SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T – Urban Transit
TRA – Rural Transit (extended bus service + Para Transpo)
TRB – Para Transpo (rural areas receiving Para Transpo service only)

Tax class description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New construction)
K – Large Industrial (New construction)
L – Large Industrial
M – Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New construction)
Y- Office Building (New construction)
Z- Shopping Centre (New construction)

Type of property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Example: R T(Tax Class) Residential 
(Type) Taxable

Contact us

If you have more questions about your property taxes, visit the Property taxes section at ottawa.ca/taxes or contact us by:

Self serve: myservice.ottawa.ca

E-mail: revenue@ottawa.ca

Fax: 613-580-2457

Phone: 613-580-2444 (Transactions will be recorded for training and verification purposes.)
TTY: 613-580-2401

Mail: City of Ottawa, Revenue Branch
PO Box 4647 Station A
Toronto ON M5W 0E7

Hours of operation: Weekdays, 8 am to 4:30 pm 
(June to August, 8 am to 4 pm)

Please have your property address and the roll number listed on your tax bill handy when you contact us.

Last updated: January 15, 2015

2015 Final property taxes

2015 Final property tax bills are mailed out between May 21 and May 27 with a payment due date of Thursday, June 18, 2015.

Understanding your property tax bill

Your property taxes are determined by the assessment of your property and the tax rates that apply.

  1. The assessment or value of your property is determined by the Municipal Property Assessment Corporation (MPAC), a not-for-profit corporation created by the Province of Ontario. All properties in Ontario are assessed and taxed based on a market value of January 1, 2012. Increases are phased in over four tax years 2013 through 2016. Assessment decreases were implemented immediately.

    If you have questions about your assessment, please contact MPAC by phone at 1-866-296-6722, by fax at 1-866-297-6703, or visit their website at www.mpac.ca.

    Even if you have challenged your property assessment through an appeal or request for reconsideration, please pay your taxes in full. The application of penalty and interest continues to be applied to any balance unpaid after the due date. If your appeal or request is successful, you will be reimbursed for any overpayment.
     
  2. The municipal tax rates on your property tax bill are determined by City Council.
     
  3. The education rate is determined by the Province

Supplementary taxes

Supplementary taxes are not included on the Final Tax Bill. For more information on supplementary taxes, visit the Supplementary assessment page.

Penalty and interest fees

Penalty and interest of 1.25 per cent for late payment is added the day following the due date and the first day of each month until the account is paid in full.

Fees

Visit our Fees page for information on service fees that may be applied to your property tax account.

Partial payments

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes.

Bills paid by mortgage companies, agents or tenants

If your bills are to be paid by a mortgage company, agent or tenant:

  • Forward your final tax bill to the mortgage company, agent or tenant.
  • E-mail the City at revenue@ottawa.ca to have future bills redirected.

If your taxes are paid by a mortgage company, you will receive a receipt after payment of your final bill. If your tax bills are not paid by the due dates, you will receive reminder notices.

It is your responsibility to inform the City in writing when a mortgage company, agent or tenant stops paying your property tax bill. If someone else pays your bill, it is your responsibility to forward the bill to them.

Change of ownership or mailing address

If there has been an ownership change, or a tax bill has been directed to the wrong person, please visit our Change of ownership or mailing address page for more information.

Tax deferral program

Payment of annual property taxes can be deferred for low-income seniors and persons with disabilities. The 2015 household income threshold is $40,121. For more information on the program and how to apply, visit the tax deferral program page.

How to pay your property tax bill

Visit our Payment options page to see the different ways you can pay your tax bill.

Accessible format

To receive an accessible format (e-text, large print or Braille) of your billing documents, please contact the Revenue Branch at 613-580-2444, (TTY: 613-580-2401), or e-mail revenue@ottawa.ca.

Tax distribution by service

Your final tax bill gives you a breakdown of how your tax dollars (net of grants and other sources of revenue) will be spent.

Provincial education:

The provincial government sets the rates that fund the education system in Ontario.

Provincially mandated programs:

The Province requires the City to pay for social service programs such as: social assistance, child care services, social housing, public health and long-term care, and to pay for assessment services provided by MPAC.

Conservation authorities:

The City funds three watershed Conservation Authorities (Rideau Valley, Mississippi Valley and South Nation).

Transit and Para-Transpo:

Funds public transit services based on your service delivery area.

Police:

The Ottawa Police Services Board provides residents with protection and law enforcement services.

Capital financing:

These are costs associated with the repayment of borrowed funds along with funding of capital projects.

Fire:

This rate is set according to your service delivery area for fire prevention, suppression and rescue operations.

Roads and traffic:

The City maintains its road network and traffic control systems.

Program support:

This includes functions such as: City Council, City Manager's Office, Financial Services, City Clerk and Solicitor, and Information Technology.

Parks, recreation and culture:

This includes recreational programs and maintenance of recreation facilities, parks and sports fields.

Garbage and recycling:

Funds recycling waste diversion and the City's landfill, in addition to the solid waste service fee shown on the front of your bill.

Library:

Supports reader and collection services, and virtual services through multi-service points.

Paramedics:

Funds the provision of pre-hospital emergency patient care.

Planning/economic dev/environment:

Funds the provision of planning services that guide growth and regulate development and the delivery of environmental and economic development programs.

Other charges:

Includes special charges where applicable such as Canterbury Community Centre and Kanata North Project.

For a full description of the City's budget please visit Budget and taxes.

City of Ottawa Fraud and Waste Hotline

To report suspected cases of fraud, waste or other inappropriate activities, contact the Fraud and Waste Hotline at ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.

Tax bill codes

The following codes on your tax bill describe the services provided to select areas.

CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
HDO – Kanata North Project
POL – Ottawa Police Service
RSS – Sewer Surcharge
SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T Urban Transit
TRA Rural Transit (extended bus service) + Para Transpo
TRB Para Transpo (rural areas receiving Para Transpo service only)

Tax class description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New Construction)
K – Large Industrial (New Construction)
L – Large Industrial
M– Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New Construction)
Y – Office Bldg (New Construction)
Z – Shopping Ctre (New Construction

Type of property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

School support

EP – English Public
ES – English Separate
FP – French Public
FS – French Separate
N – No Support

Example: R T E P
(Tax Class) Residential
(Type) Taxable
(School) English Public

Contact us

If you have more questions about your property taxes, contact us by:

Self serve: myservice.ottawa.ca 

E-mail: revenue@ottawa.ca

Fax: 613-580-2457

Phone: 613-580-2444 (Transactions will be recorded for training and verification purposes.)

TTY: 613-580-2401

Mail: City of Ottawa, Revenue Branch
PO Box 4647 Station A
Toronto ON M5W 0E7

Hours of operation: Weekdays, 8am to 4:30pm
(June to August, 8am to 4pm)

Please provide your property address and the roll number listed on your tax bill when you contact us.

Last updated:May 14, 2015

2014 Final property taxes

2014 Final property tax bills are mailed out between May 22 and May 28 with a payment due date of Thursday, June 19, 2014.

Your final property tax bill gives you a detailed breakdown of how your municipal property taxes will be spent.

Understanding your property tax bill

Your property taxes are determined by the assessment of your property and the tax rates that apply.

  1. The assessment or value of your property is determined by the Municipal Property Assessment Corporation (MPAC), a not-for-profit corporation created by the Province of Ontario. All properties in Ontario are assessed and taxed based on a market value of January 1, 2012. Increases are phased in over four tax years 2013 through 2016. Assessment decreases were implemented immediately.

    If you have questions about your assessment, please contact MPAC by phone at 1-866-296-6722, by fax at 1-866-297-6703, or visit their website at www.mpac.ca.

    Even if you have challenged your property assessment through an appeal or request for reconsideration, please pay your taxes in full. The application of penalty and interest continues to be applied to any balance unpaid after the due date. If your appeal or request is successful, you will be reimbursed for any overpayment.
     
  2. The municipal tax rates on your property tax bill are determined by City Council.
     
  3. The education rate is determined by the Province

Supplementary taxes

Supplementary taxes are not included on the Final Tax Bill. For more information on supplementary taxes, visit the Supplementary assessment page.

Penalty and interest fees

A penalty of 1.25 per cent for late payment is added the day following the due date and the first day of each month until the account is paid in full.

Fees

Visit our Fees page for information on service fees that may be applied to your property tax account.

Partial payments

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes.

Bills paid by mortgage companies, agents or tenants

If your bills are to be paid by a mortgage company, agent or tenant:

  • Forward your final tax bill to the mortgage company, agent or tenant.
  • E-mail the City at revenue@ottawa.ca to have future bills redirected.

If your taxes are paid by a mortgage company, you will receive a receipt after payment of your final bill. If your tax bills are not paid by the due dates, you will receive reminder notices.

It is your responsibility to inform the City in writing when a mortgage company, agent or tenant will no longer be paying your bill.

Change of ownership or mailing address

If there has been an ownership change, or a tax bill has been directed to the wrong person, please visit our Change of ownership or mailing address page for more information.

Tax deferral program

Payment of annual property taxes can be deferred for low-income seniors and persons with disabilities. The 2014 income threshold is $39,344. For more information on the program and how to apply, visit the tax deferral program page.

How to pay your property tax bill

Visit our Payment options page to see the different ways you can pay your tax bill.

Accessible format

To receive an accessible format (e-text, large print or Braille) of your billing documents, please contact the Revenue Branch at 613-580-2444, (TTY: 613-580-2401), or e-mail revenue@ottawa.ca.

Tax distribution by service

Your final tax bill gives you a breakdown of how your tax dollars (net of grants and other sources of revenue) will be spent.

Provincial education:

The provincial government sets the rates that fund the education system in Ontario.

Provincially mandated programs:

The Province requires the City to pay for social service programs such as: social assistance, child care services, social housing, public health and long-term care, and to pay for assessment services provided by MPAC.

Conservation authorities:

The City funds three watershed Conservation Authorities (Rideau Valley, Mississippi Valley and South Nation).

Transit and Para-Transpo:

Funds public transit services based on your service delivery area.

Police:

The Ottawa Police Services Board provides residents with protection and law enforcement services.

Capital financing:

These are costs associated with the repayment of borrowed funds along with funding of capital projects.

Fire:

This rate is set according to your service delivery area for fire prevention, suppression and rescue operations.

Roads and traffic:

The City maintains its road network and traffic control systems.

General administration:

This includes functions such as: City Council, City Manager's Office, Financial Services, City Clerk and Solicitor, and Information Technology.

Parks, recreation and culture:

This includes recreational programs and maintenance of recreation facilities, parks and sports fields.

Garbage and recycling:

Funds recycling waste diversion and the City's landfill, in addition to the solid waste service fee shown on the front of your bill.

Library:

Supports reader and collection services, and virtual services through multi-service points.

Paramedics:

Funds the provision of pre-hospital emergency patient care.

Planning/economic dev/environment:

Funds the provision of planning services that guide growth and regulate development and the delivery of environmental and economic development programs.

Other charges:

Includes special charges where applicable such as Canterbury Community Centre and Kanata North Project.

For a full description of the City's budget please visit Budget and taxes.

City of Ottawa Fraud and Waste Hotline

To report suspected cases of fraud, waste or other inappropriate activities, contact the Fraud and Waste Hotline at ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.

Tax bill codes

The following codes on your tax bill describe the services provided to select areas.

CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
HDO – Kanata North Project
POL – Ottawa Police Service
RSS – Sewer Surcharge
SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T Urban Transit
TRA Rural Transit (extended bus service) + Para Transpo
TRB Para Transpo (rural areas receiving Para Transpo service only)

Tax class description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New Construction)
K – Large Industrial (New Construction)
L – Large Industrial
M– Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New Construction)
Y – Office Bldg (New Construction)
Z – Shopping Ctre (New Construction

Type of property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

School support

EP – English Public
ES – English Separate
FP – French Public
FS – French Separate
N – No Support

Example: R T E P
(Tax Class) Residential
(Type) Taxable
(School) English Public

Contact us

If you have more questions about your property taxes, visit the Property taxes section at ottawa.ca/taxes or contact us by:

E-mail: revenue@ottawa.ca

Fax: 613-580-2457

Phone: 613-580-2444 (Transactions will be recorded for training and verification purposes.)

TTY: 613-580-2401

Mail and payments: City of Ottawa, Revenue Branch

PO Box 4647 Station A

Toronto ON M5W 0E7

Hours of operation: Weekdays, 8am to 4:30pm

(June to August, 8am to 4pm)

Please have your property address and roll number that is listed on you your tax bill when you contact us.

Last updated:May 12, 2014

2014 Interim Property Taxes

2014 Interim tax bills are mailed out between February 20 and February 26 with a payment due date of Thursday, March 20, 2014. The interim property tax bill is the first portion of your total property taxes. It is based on 50 per cent of last year’s taxes. The final tax bill for the balance of your annual taxes is due on June 19, 2014.

Accessible format

To receive an accessible format of these documents (electronic, large print or Braille), please contact the Revenue Branch at 613-580-2444, (TTY: 613-580-2401), or revenue@ottawa.ca.

How to pay your property tax bill

Visit our Payment options page to see the different ways you can pay your tax bill.

Fees

Visit our Fees page for information on fees that may be applied to your property tax account.

Supplementary taxes

Supplementary taxes are not included on the Interim Tax Bill. For more information on supplementary taxes, visit the Supplementary assessment page.

Partial payments

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes.

Bills paid by mortgage companies, agents or tenants

If your bills are to be paid by a mortgage company, agent or tenant:

  • Forward your interim tax bill to the mortgage company, agent or tenant.
  • Email the City at revenue@ottawa.ca to have future bills redirected.

If paid by mortgage company, you will receive a receipt after payment of your final bill. If your tax bills are not paid by the due dates, you will receive reminder notices.

Change of ownership or mailing address

If there has been an ownership change, or a tax bill has been directed to the wrong person, please visit our Change of ownership or mailing address page for more information.

Tax deferral program

Payment of annual property taxes can be deferred for seniors and people with disabilities on low income. For more information visit the tax deferral program page.

Property assessment

The Municipal Property Assessment Corporation (MPAC) issued assessment notices for all properties in Ontario based on January 1, 2012 market values. This new value will be phased in over 4 years and will be used to calculate your 2013 to 2016 property taxes. If you have any questions about your assessment, please contact MPAC by phone at 1-866-296-6722 or by fax at 1-866-297-6703 or visit their website at www.mpac.ca

Your property taxes

Property taxes pay for the city services you and your family enjoy every day. Every time you travel our network of roads and pathways, take a bus or enjoy the parks in your neighbourhood, your property tax dollars are at work. When you visit your local library and when you get your flu vaccination at a public health clinic, your taxes are working for you. From garbage and recycling collection to the frontline emergency services we all rely on to stay safe, your tax dollars go the distance.
A portion of your taxes goes directly to local school boards and conservation authorities. The following is a breakdown of how the City spent its portion in 2013. It also shows the breaksdown of the provincially mandated programs.

  • Provincially Mandated Programs – 13%
    • Housing – 6%
    • Employment and Financial Assistance – 3%
    • Public Health –1%
    • Municipal Property Assessment Corp –1%
    • Long Term Care –1%
    • Child Care – 1%
  • Ottawa Police Services –17%
  • Transit and Para Transpo –17%
  • Capital Financing – 12%
  • Planning/Roads/Traffic/Parking – 11%
  • Fire Services – 9%
  • General Administration – 8%
  • Parks / Recreation /Culture – 7%
  • Ottawa Public Library – 3%
  • Paramedic Services – 2%
  • Garbage /Recycling - 1%

  How to read your tax bill

The following codes on your tax bill describe the services provided to select areas.

CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
HDO - Kanata North Project
POL – Ottawa Police Service
SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T – Urban Transit
TRA – Rural Transit (extended bus service + Para Transpo)
TRB – Para Transpo (rural areas receiving Para Transpo service only)

Tax class description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New construction)
K – Large Industrial (New construction)
L – Large Industrial
M – Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New construction)
Y- Office Building (New construction)
Z- Shopping Centre (New construction)

Type of property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Example: R T(Tax Class) Residential
(Type) Taxable

Contact us

If you have more questions about your property taxes, visit the Property taxes section at ottawa.ca/taxes or contact us by:

E-mail: revenue@ottawa.ca

Fax: 613-580-2457

Phone: 613-580-2444 (Transactions will be recorded for training and verification purposes.)
TTY: 613-580-2401

Mail and Payments: City of Ottawa, Revenue Branch
PO Box 4647 Station A
Toronto ON M5W 0E7

Hours of operation: Weekdays, 8 am to 4:30 pm
(June to August, 8 am to 4 pm)

Please have your property address and the roll number listed on your tax bill handy when you contact us.

Last updated: February 21, 2014

2013 Final property taxes

Your 2013 final property tax bill was mailed out between May 23 and May 29 with a payment due date of Thursday, June 20, 2013.

Your final property tax bill gives you a detailed breakdown of how your municipal property taxes will be spent.

Questions about property taxes?

Visit the Property Taxes section at ottawa.ca/taxes or contact us by:
Mail and Payments: City of Ottawa, Revenue Branch,
PO Box 4647 Station A 
Toronto ON M5W 0E7
Phone: 613-580-2444 (calls may be recorded) TTY: 613-580-2401
Fax: 613-580-2457
E-mail: revenue@ottawa.ca

Hours of operation:Weekdays, 8 am to 4:30 pm
(June to August, 8 am to 4 pm)

Please have your property address and the roll number listed on your bill handy when you contact us.

Understanding your property tax bill

Your property taxes are determined by:

  1. The assessment or value of your property, which is determined by the Municipal Property Assessment Corporation (MPAC), a not-for-profit corporation created by the Province of Ontario. All properties in Ontario are assessed and taxed based on a market value of January 1, 2012, and is phased in over four tax years 2013 through 2016.

    Assessment decreases will be implemented immediately.

    If you have questions about your assessment, please contact MPAC by phone at 1-866-296-6722, by fax at 1-866-297-6703, or visit their website at www.mpac.ca.

    If you are awaiting the outcome of an assessment appeal or Request for Reconsideration, until the appeal process is finalized your property taxes must be paid in full as billed.
  2. The municipal tax rates on your property tax bill, controlled by City Council.
  3. The education rate, established by the Province

Additional or supplementary taxes

Additional or supplementary tax bills may be issued if:

  • The property was not completely assessed at the time of preparation of the assessment rolls
  • A new building has just reached completion or is now occupied
  • A property has become taxable.

More information on supplementary taxes can be found on the City’s website at ottawa.ca/taxes.

Late payment penalty

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25% for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act.

Questions about property assessment?

If you have questions about your assessment, contact MPAC by phone at 1-866-296-6722 or by fax at 1-866-297-6703 or visit their website at www.mpac.ca.

Addressing specifications

Please note that future property tax bills as well as water and sewer bills, will list your city as "Ottawa". Most properties in the City of Ottawa rural areas will not be affected by this change.

Fees*

Payment distribution fee: If you have moved or you have more than one property tax account, you must ensure all your tax accounts have been individually set up for internet/telephone banking or when making a payment at your financial institution. If a payment has to be transferred from one account to another, a $33 fee will be incurred.

Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment and it will be returned to you stamped paid. If a duplicate tax bill is required, a $33 charge will apply.

Change in name: If you have recently purchased, transferred title or changed your name, there is a $40 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.

New account: If your property is new to the tax roll, you will incur a one-time $65 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.

Reminder notice: All tax accounts issued a Reminder Notice will be charged $6.30 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end.

Returned items: There is a $40 service fee for all items returned from your banking institution.

*2013 fee schedule stated. All fees are subject to annual review by Council.

Other important information

Bills paid by mortgage companies, agencies or tenants

Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenant(s) or lessee(s) pay the taxes in accordance with the terms of the lease, forward the bill to them.

Change of ownership or mailing address

Send the bill to the new owner or return it to Revenue Branch, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges.

Tax Deferral Program

Payment of annual property taxes can be deferred for seniors and people with disabilities on low income. For more information visit the City’s website at: ottawa.ca/taxes.

How to pay your tax bill

Pre-authorized Tax Payment (PTP)

The City’s Pre-authorized Tax Payment (PTP) plan provides different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enrol in the plan. Please see the enclosed PTP application form for more details.

Electronic billing and payment online

Receive and pay your property tax and water & sewer bill electronically, free of charge with your Internet banking or  epostTM. To register, follow the detailed instructions on your banking site.

Internet or telephone banking

Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit roll number shown on your tax bill. If this does not work, contact your bank’s help desk.

Financial institutions

Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service.

By mail

Send your tax bill stub and payment to:
City of Ottawa, P.O. Box 4647, Station A
Toronto, ON M5W 0E7 

  • Do not fold, staple, stamp or write on payment stub
  • Make cheque(s) payable to “City of Ottawa”
  • Write your property tax roll number on the front of the cheque
  • Cheques dated for due date or earlier are accepted

At any City of Ottawa Client Service Centre (CSC)

All CSC’s will be open on the tax due date regardless of the day that a particular Centre is normally open. For hours of operation refer to the list below: Information: 3-1-1 or 613-580-2400 (TTY: 613-580-2401)

Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to the due date. Payments that are deposited in these drop-off boxes after regular business hours on the due date will be processed as received on the next day, thus incurring a penalty charge of 1.25 per cent for late payment. Payment by cash, Interac, cheque, or money order will be accepted.

City Hall* 110 Laurier Ave.West
*Open weekdays from 8:30 am to 5 pm

Ben Franklin Place** 101 Centrepointe Dr.
Orléans** 255 Centrum Blvd.
Kanata** 580 Terry Fox Dr.

**Open weekdays from 8:30 am to 4:30 pm

Metcalfe 8243 Victoria St. 

(Open Tuesdays only from 8:30 am to 4:30 pm)

West Carleton 5670 Carp Rd.
(Open Wednesdays only from 8:30 am to 4:30 pm)

North Gower2155 Roger Stevens Dr.
(Open Thursdays only from 8:30 am to 4:30 pm)

Tax distribution by service

Your final tax bill gives you a breakdown of how your tax dollars (net of grants and other sources of revenue) will be spent.

Provincial education:

The provincial government sets the rates, which fund the education system in Ontario.

Provincially mandated programs:

Funds mandatory provincial social services programs such as: social assistance, childcare services, social housing, public health and long-term care, as well as the City’s share of assessment services provided by the Municipal Property Assessment Corporation.

Conservation authorities:

Funds three Conservation Authorities (Rideau Valley, Mississippi Valley and South Nation) based on the City’s share of property assessment in each of the watershed areas. Programs include: watershed planning, conservation awareness and resource management.

Transit and Para-Transpo:

Funds public transit services based on your service delivery area. Operating costs are funded by a combination of user fees and property taxation.

Police:

Funds the Ottawa Police Services Board to provide residents with protection and enforcement services.

Capital financing:

Represents costs associated with the repayment of borrowed funds along with funding of capital projects.

Fire:

Funds fire prevention, suppression and rescue operations. The rate is set according to your service delivery area.

Roads and traffic:

Funds the operation and maintenance of the city’s road network and traffic control systems.

General administration:

Funds functions such as: City Council, City Manager’s Office, Financial Services, City Clerk, Legal, Information Technology, etc.

Parks, recreation and culture:

Funds recreational programs as well as maintenance of recreation facilities, parks and sports fields.

Garbage and recycling:

Funds recycling, waste diversion programs and maintenance of the City’s landfill, in addition to the solid waste fee for residential garbage collection and disposal, shown on the front of your bill.

Library:

Supports reader and collection services, and virtual services through multi-service points.

Paramedics:

Funds the provision of pre-hospital emergency patient care.

Planning and development:

Funds the provision of planning services, which guide growth and regulate development, as well as the delivery of environmental and economic development programs.

Other charges:

Includes special charges such as Canterbury Community Centre and Kanata North Project where applicable.

For a full description of the City’s budget please visit http://ottawa.ca

Residents can now receive their tax or water bill in an accessible format (electronic format (e-text), large print, or Braille)

The City of Ottawa is committed to making accessibility a part of everyday business. As part of the development of accessible format documents, our regular billing documents are now available in electronic format (e-text), large print or Braille. To request an accessible format of these documents, please contact the Revenue Branch at 613-580-2444 (TTY: 613-580-2401), or revenue@ottawa.ca

City of Ottawa Fraud and Waste Hotline

The City of Ottawa has a convenient and confidential way for the public to report suspected cases of fraud, waste or other inappropriate activities. There are two ways to contact the Fraud and Waste Hotline:
http://www.ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.

Other services

The following codes describe the different services provided to select areas.

CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
HDO – Kanata North Project
POL – Ottawa Police Service
RSS – Sewer Surcharge
SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T Urban Transit
TRA Rural Transit (extended bus service) + Para Transpo
TRB Para Transpo (rural areas receiving Para Transpo service only)

Tax class description codes

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New Construction)
K – Large Industrial (New Construction)
L – Large Industrial
M– Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New Construction)
Y – Office Bldg (New Construction)
Z – Shopping Ctre (New Construction

Type of property codes

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

School support services codes

EP – English Public
ES – English Separate
FP – French Public
FS – French Separate
N – No Support

Example: R T E P
(Tax Class) Residential
(Type) Taxable
(School) English Public

2013 Interim Property Taxes

Your 2013 Interim tax bill was mailed out between February 21 and February 27 with a payment due date of Thursday, March 21, 2013

The interim property tax bill is the first portion of your total property taxes. It is based on 50 per cent of last year’s taxes and is due in March. The final tax bill for the balance of your annual taxes is due in June.

Please take a moment to read more about the interim property tax bill and the various ways to pay your taxes.

Your property taxes pay for the city services you and your family enjoy every day. Every time you travel our network of roads and pathways, take a bus or enjoy the parks in your neighbourhood, your property tax dollars are at work. When you visit your local library and when you get your flu vaccination at a public health clinic, your taxes are working for you. From garbage and recycling collection to the frontline emergency services we all rely on to stay safe, your tax dollars go the distance. 

Addressing Specifications:

Please note for future mailings the city address for property tax bills as well as your water and sewer bill will be changed to Ottawa.  Most properties in the City of Ottawa rural areas will not be affected by this change.

Accessible format

Residents can now receive their tax or water and sewer bill in an accessible format (electronic format (e-text), large print, or Braille)

The City of Ottawa is committed to making accessibility a part of everyday business. As part of the development of accessible format documents, our regular billing documents are now available in electronic format (e-text), large print or Braille.To request an accessible format of these documents, please contact the Revenue Branch at 613-580-2444, (TTY: 613-580-2401), or revenue@ottawa.ca.

How to pay your tax bill

Pre-authorized Tax Payment (PTP)

The City’s Pre-authorized Tax Payment (PTP) plan provides different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enrol in the plan.  

Electronic billing and payment online
Receive and pay your property tax bill and water and sewer bill electronically free of charge with your Internet banking or epostTM To register, follow the detailed instructions on your banking site. 

Internet or telephone banking
Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit tax roll number shown on your tax bill. If this does not work, contact your bank’s help desk. 

Financial institutions
Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service. 

By mail
Send your tax bill stub and payment to:

City of Ottawa, PO Box 4647 Station A, Toronto ON  M5W 0E7

  • Do not fold, staple, stamp or write on payment stub
  • Make cheque(s) payable to “City of Ottawa”
  • Write your property tax roll number on the front of the cheque
  • Cheques dated for due date or earlier are accepted 

At any City of Ottawa Client Service Centre (CSC)
All CSCs will be open on the tax due date regardless of the day that a particular centre is normally open. For hours of operation, refer to the list below. Information: 3-1-1 or 613-580-2400, TTY: 613-580-2401
Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to the due date. Payments that are deposited in these drop-off boxes after regular business hours on the due date will be processed as received on the next day. A penalty charge of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Payment by cash, Interac, cheque or money order will be accepted. Payment of your tax bill by credit card is not accepted. 

City Hall 110 Laurier Avenue West
Open weekdays from 8:30 am to 5 pm 

Ben Franklin Place* 101 Centrepointe Drive
Kanata* 580 Terry Fox Drive
Orléans* 255 Centrum Boulevard
*Open weekdays from 8:30 am to 4:30 pm 

Metcalfe 8243 Victoria Street
Open Tuesdays only from 8:30 am to 4:30 pm 

West Carleton 5670 Carp Road
Open Wednesdays only from 8:30 am to 4:30 pm 

North Gower 2155 Roger Stevens Drive
Open Thursdays only from 8:30 am to 4:30 pm 

Fees*

Payment Distribution Fee: If you have moved or you have more than one property tax account, you must ensure all your tax accounts have been individually set up for Internet/telephone banking or when making a payment at your financial institution. If a payment has to be transferred from one account to another, a $33 fee will be incurred. 

Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $33 charge will apply. 

Change in name: If you have recently purchased, transferred title or changed your name, there is a $40 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill. 

New account: If your property is new to the tax roll, you will incur a one-time $65 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill. 

Reminder notice: All tax accounts issued a Reminder Notice will be charged $6.30 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end. 

Returned items: There is a $40 service fee for all items returned from your banking institution. 

*2013 fee schedule stated. All fees are subject to annual review by Council 

Other important information

Additional or supplementary taxes

Additional or supplementary tax bills may be issued if:

  •  The property was not completely assessed at the time of preparation of the assessment rolls
  •  A new building has just reached completion or is now occupied
  •  A property has become taxable.

More information on supplementary taxes can be found on the City’s website at ottawa.ca/taxes. 

Late payment penalty
Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25% for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act. 

Mortgage companies, agencies or tenants
Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenant(s) or lessee(s) pay the taxes in accordance with the terms of the lease, forward the bill to them 

Change of ownership or mailing address
Send the bill to the new owner or return it to Revenue Branch, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges. 

Tax Deferral Program
Payment of annual property taxes can be deferred for seniors and people with disabilities on low income. For more information visit the City’s website at : http://ottawa.ca/en/city-hall/budget-and-taxes/property-taxes/low-income-seniors-and-low-income-disabled-persons-tax.

Questions about property assessment?

In October 2012 the Municipal Property Assessment Corporation (MPAC) issued assessment notices for all properties in Ontario based on January 1, 2012 market values. This new value will be phased in over 4 years and will be used to calculate your 2013 to 2016 property taxes. If you have any questions about your assessment, please contact MPAC by phone at 1-866-296-6722 or by fax at 1-866-297-6703 or visit their website at www.mpac.ca.

Your property taxes

A portion of your taxes goes directly to local school boards and conservation authorities. The following is a breakdown of how the City spent its portion in 2012.

  • Provincially Mandated Programs – 14%
  • Employment and Financial Assistance – 4%
  • Housing – 6%
  • Child Care – 1%
  • Long Term Care –1%
  • Public Health –1%
  • Municipal Property Assessment Corp –1%
  • Ottawa Police Services –17%
  • Transit and Para Transpo –17%
  • Capital Financing – 12%
  • Planning/Roads/Traffic/Parking – 11%
  • Fire Services – 9%
  • General Administration – 8%
  • Parks / Recreation /Culture – 6%
  • Ottawa Public Library – 3%
  • Paramedic Services – 2%
  • Garbage /Recycling – 1%

Other services

The following codes describe the different levels of service provided to select areas:
CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
HDO - Kanata North Project
POL – Ottawa Police Service
SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T – Urban Transit
TRA – Rural Transit (extended bus service) + Para Transpo
TRB – Para Transpo (rural areas receiving Para Transpo service only)

Tax class description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New construction)
K – Large Industrial (New construction)
L – Large Industrial
M – Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New construction)
Y- Office Building (New construction)
Z- Shopping Centre (New construction)

Type of property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Example: R T(Tax Class) Residential 
(Type) Taxable 

Questions about property taxes?

Visit the Property Taxes section at ottawa.ca/taxes or contact us by:

Mail and Payments: City of Ottawa, Revenue Branch
PO Box 4647 Station A
Toronto ON  M5W 0E7

Phone: 613-580-2444 (Calls may be recorded.)
TTY: 613-580-2401

Fax: 613-580-2457 

E-mail: revenue@ottawa.ca 

Hours of operation: Weekdays, 8 am to 4:30 pm
(June to August, 8 am to 4 pm) 

Please have your property address and the roll number listed on your tax bill handy when you contact us. 

2013 Changes to the Pre-authorized Payment Plan

New Pre-Authorized Property Tax Payment Plans

The City of Ottawa Revenue Branch is now offering more options for the pre-authorized property tax payment plan. Beginning this May you can choose to have your monthly withdrawals on the 1st, 8th, 15th or 22nd

To join the Mid-Point Plan, your interim tax bill must be paid by the due date of March 21, 2013.  Your interim tax bill is based on 50 percent of last year’s taxes.  The remainder of your taxes will automatically be withdrawn from your bank account in six equal monthly payments from May to October.  The deadline to apply is April 15, 2013.  The following year, you will be rolled into the standard plan (January to October)

If you are currently enrolled in our standard plan, and wish to change your withdrawal date, please complete the Request for change(s) - Pre-authorized Tax/Water and Sewers Accounts form and submit to the Revenue Branch by email to: revenue.payment@ottawa.ca, by fax to: 613-580-2457, in person at a City of Ottawa Client Service Centres, or by mail to: City of Ottawa, Revenue Branch, 100 Constellation Drive, 4th Floor East, Nepean ON K2G 6J8.  Please note, thirty (30) days notice is required for any changes to your existing pre-authorized payment plan.

If you have any further questions contact us by phone at 613-580-2444, (Calls may be recorded) (TTY 613-580-2401). Monday to Friday 8 a.m. to 4:30 p.m. (September to May) 8 a.m. to 4 p.m. (June to August)

2012 Provincial Assessment Notices

New Assessment Notices Mailed by the Municipal Property Assessment Corporation (MPAC) in October 2012

The Municipal Property Assessment Corporation (MPAC) will have issued new property assessment notices to all Ottawa residents in October 2012 based upon a property value effective January 01, 2012. Any assessment increase experienced on a property over the last assessment cycle will be phased in over the next four year assessment cycle (from 2013 to 2016), while any drop in assessment value over the last assessment cycle will be immediately realized in 2013.

These phased-in assessment values will be utilized by the City of Ottawa to calculate your property taxes over the next four years from 2013 to 2016 inclusive. Please note that such new assessment values do not provide any additional overall revenue to the City. Only budgetary increases approved by municipal Council lead to any increase in overall property taxes revenues received by the City. If your property has increased more than the City average, your property’s taxes will increase by the difference it exceeds the average. By the same token, if your property has increased less than the City average, your property’s taxes will decrease by the difference it is below average.

If you have any further questions about your property assessment notice, the new assessed value of your property, or about assessment in general, please contact the MPAC office either by phone at 1-866-296-6722 or by fax at 1-866-297-6703. You can also visit MPAC’s website at mpac.ca. If you wish to find out the assessed value of other similar properties in your area or further details of your property, you may find information on MPAC’s About My Property.

You may alternatively view our flyer on the subject below:
New Assessment Notices [ PDF - 570 KB ]

For further details on the recent assessment notices, please review the City’s property assessment FAQ’s.

If you wish to estimate your property taxes based upon such new assessment values, you can use our Property Tax Estimator tool and enter the value for each specific year. 

2012 final property taxes

Your 2012 final property tax bill was mailed out between May 24 and May 30 with a payment due date of Thursday, June 21, 2012.

2012 Final Property Taxes pamphlet [ PDF - 151 KB ]

Your final property tax bill gives you a detailed breakdown of how your municipal property taxes will be spent.

Questions about property taxes?

Visit the Property Taxes section at ottawa.ca/taxes or contact us by:
Mail: City of Ottawa, Revenue Branch,
100 Constellation Drive, 4th Floor East
Nepean ON K2G 6J8
Phone: 613-580-2444 - TTY: 613-580-2401
Fax: 613-580-2457
E-mail: revenue@ottawa.ca

Hours of operation:Weekdays, 8 am to 4:30 pm
(June to August, 8 am to 4 pm)

Please have your property address and the roll number listed on your bill handy when you contact us.

Understanding your property tax bill

Your property taxes are determined by:
  1. The assessment or value of your property, which is determined by the Municipal Property Assessment Corporation (MPAC), a not-for-profit corporation created by the Province of Ontario. All properties in Ontario are assessed and taxed based on a market value of January 1, 2008 that will be phased in over the tax years 2009 through 2012.

If you are awaiting the outcome of an assessment appeal or Request for Reconsideration, until the appeal process is finalized your property taxes must be paid in full as billed.

  1. The municipal tax rates on your property tax bill, controlled by City Council.
  2. The education rate, established by the Province

Additional or supplementary taxes

Additional or supplementary tax bills may be issued if:

  • The property was not completely assessed at the time of preparation of the assessment rolls
  • A new building has just reached completion or is now occupied
  • A property has become taxable.

More information on supplementary taxes can be found on the City’s website at ottawa.ca/taxes.

Late payment penalty

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act.

Questions about property assessment?

If you have questions about your assessment, contact MPAC by phone at 1-866-296-6722 or by fax at 1-866-297-6703 or visit their website at www.mpac.ca.

Changes to your tax bill

Kanata North Project (HDO)
Council has approved the burying of hydro lines along Kanata Avenue where overhead lines were planned, roughly from Goulbourn Forced Road to Richardson Side Road. These costs will be financed by all properties in Ward 4 over the next 10 years. 

Fees*

Payment distribution fee:

If you have moved or you have more than one property tax account, you must ensure all your tax accounts have been individually set up for internet/telephone banking or when making a payment at your financial institution. If a payment has to be transferred from one account to another, a $31 fee will be incurred.

Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $32 charge will apply.

Change in name: If you have recently purchased, transferred title or changed your name, there is a $39 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.

New account: If your property is new to the tax roll, you will incur a one-time $64 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.

Reminder notice: All tax accounts issued a Reminder Notice will be charged $6.15 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end.

Returned items: There is a $39 service fee for all items returned from your banking institution.

*2012 fee schedule stated. All fees are subject to annual review by Council.

Other important information

Mortgage companies, agencies or tenants

Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenant(s) or lessee(s) pay the taxes in accordance with the terms of the lease, forward the bill to them.

Change of ownership or mailing address

Send the bill to the new owner or return it to Revenue Branch, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges.

Tax Deferral Program

Payment of annual property taxes can be deferred for seniors and people with disabilities on low income. For more information visit the City’s website

How to pay your tax bill

Pre-authorized Tax Payment (PTP)

The City’s Pre-authorized Tax Payment (PTP) plan provides three different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enrol in the plan. Please see the enclosed PTP application form for more details.

Electronic billing and payment online

If you would like to make your property tax payment electronically, you may also choose to receive and pay your tax bill free of charge electronically with epostTM or through your Internet banking service. To register, follow the detailed instructions at www.epost.ca or contact your financial institution.

Internet or telephone banking

Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit roll number shown on your tax bill. If this does not work, contact your bank’s help desk.

Financial institutions

Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service.

By mail

Send your tax bill stub and payment to:
City of Ottawa, P.O. Box 4647, Station A
Toronto, ON M5W 0E7 

  • Do not fold, staple, stamp or write on payment stub
  • Make cheque(s) payable to “City of Ottawa”
  • Write your property tax roll number on the front of the cheque
  • Cheques dated for due date or earlier are accepted

At any City of Ottawa Client Service Centre (CSC)

All CSC’s will be open on the tax due date regardless of the day that a particular Centre is normally open. For hours of operation refer to the list below: Information: 3-1-1 or 613-580-2400 (TTY: 613-580-2401)

Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to the due date. Payments that are deposited in these drop-off boxes after regular business hours on the due date will be processed as received on the next day, thus incurring a penalty charge of 1.25 per cent for late payment. Payment by cash, Interac, cheque, or money order will be accepted. Payment of your tax bill by credit card is not accepted.

City Hall* 110 Laurier Ave.West
Kanata* 580 Terry Fox Dr.
*Open weekdays from 8:30 am to 4:30 pm

Ben Franklin Place** 101 Centrepointe Dr.
Orléans** 255 Centrum Blvd.
**Open weekdays from 8:30 am to 4:30 pm

Metcalfe 8243 Victoria St.
(Open Tuesdays only from 8:30 am to 4:30 pm)

West Carleton 5670 Carp Rd.
(Open Wednesdays only from 8:30 am to 4:30 pm)

North Gower2155 Roger Stevens Dr.
(Open Thursdays only from 8:30 am to 4:30 pm)

Tax distribution by service

Your final tax bill now gives you a breakdown of how your tax dollars (net of grants and other sources of revenue) will be spent.

Provincial education:

The provincial government sets the rates, which fund the education system in Ontario.

Provincially mandated programs:

Funds mandatory provincial social services programs such as: social assistance, childcare services, social housing, public health and long-term care, as well as the City’s share of assessment services provided by the Municipal Property Assessment Corporation.

Conservation Authorities:

Funds three Conservation Authorities (Rideau Valley, Mississippi Valley and South Nation) based on the City’s share of property assessment in each of the watershed areas. Programs include: watershed planning, conservation awareness and resource management.

Transit and Para-Transpo:

Funds public transit services based on your service delivery area. Operating costs are funded by a combination of user fees and property taxation.

Police:

Funds the Ottawa Police Services Board to provide residents with protection and enforcement services.

Capital Financing:

Represents costs associated with the repayment of borrowed funds along with funding of capital projects.

Fire:

Funds fire prevention, suppression and rescue operations. The rate is set according to your service delivery area.

Roads and Traffic:

Funds the operation and maintenance of the city’s road network and traffic control systems.

General Administration:

Funds functions such as: City Council, City Manager’s Office, Financial Services, City Clerk, Legal, Information Technology, etc.

Parks, recreation and culture:

Funds recreational programs as well as maintenance of recreation facilities, parks and sports fields.

Garbage and recycling:

Funds recycling, waste diversion programs and maintenance of the City’s landfill, in addition to the solid waste fee for residential garbage collection and disposal, shown on the front of your bill.

Library:

Supports reader and collection services, and virtual services through multi-service points.

Paramedics:

Funds the provision of pre-hospital emergency patient care.

Planning and development:

Funds the provision of planning services, which guide growth and regulate development, as well as the delivery of environmental and economic development programs.

Other charges:

Includes special charges such as Canterbury Community Centre and Kanata North Project where applicable.

For a full description of the City’s budget please visit http://ottawa.ca

Residents can now receive their tax or water bill in an accessible format (electronic format (e-text), large print, or Braille)

The City of Ottawa is committed to making accessibility a part of everyday business. As part of the development of accessible format documents, our regular billing documents are now available in electronic format (e-text), large print or Braille. To request an accessible format of these documents, please contact the Revenue Branch at 613-580-2444 (TTY: 613-580-2401), or revenue@ottawa.ca

City of Ottawa Fraud and Waste Hotline

The City of Ottawa has a convenient and confidential way for the public to report suspected cases of fraud, waste or other inappropriate activities. There are two ways to contact the Fraud and Waste Hotline:
http://www.ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.

Other services

The following codes describe the different levels of services provided to select areas.

CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
HDO – Kanata North Project
POL – Ottawa Police Service
RSS – Sewer Surcharge
SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T Urban Transit
TRA Rural Transit (extended bus service) + Para Transpo
TRB Para Transpo (rural areas receiving Para Transpo service only)

Tax class description codes

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New Construction)
K – Large Industrial (New Construction)
L – Large Industrial
M– Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New Construction)
Y – Office Bldg (New Construction)
Z – Shopping Ctre (New Construction

Type of property codes

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

School support services codes

EP – English Public
ES – English Separate
FP – French Public
FS – French Separate
N – No Support

Example: R T E P
(Tax Class) Residential
(Type) Taxable
(School) English Public

2012 interim property taxes

Your 2012 Interim tax bill was mailed out between February 17 and February 23 with a payment due date of Thursday, March 15, 20122012 Interim Property Taxes pamphlet – PDF[183KB] The interim property tax bill is the first portion of your total property taxes. It is based on 50 per cent of last year’s taxes and is due in March. The final tax bill for the balance of your annual taxes is due in June. Please take a moment to read more about the interim property tax bill and the various ways to pay your taxes. Your property taxes pay for the city services you and your family enjoy every day. Every time you travel our network of roads and pathways, take a bus or enjoy the parks in your neighbourhood, your property tax dollars are at work. When you visit your local library and when you get your flu vaccination at a public health clinic, your taxes are working for you. From garbage and recycling collection to the frontline emergency services we all rely on to stay safe, your tax dollars go the distance. Please take a moment to read more about the interim property tax bill and the various ways to pay your taxes.  

Accessible format

Residents can now receive their tax or water bill in an accessible format – electronic format (e-text), large print or Braille.

The City of Ottawa is committed to making accessibility a part of everyday business. As part of the development of accessible format documents, our regular billing documents are now available in electronic format (e-text), large print or Braille. To request an accessible format of these documents, please contact the Revenue Branch at 613-580-2444, or revenue@ottawa.ca. 

How to pay your tax bill

Pre-authorized Tax Payment (PTP)The City’s Pre-authorized Tax Payment (PTP) plan provides three different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enrol in the plan.  Electronic billing and payment onlineReceive and pay your property tax bill and water and sewar bill electronically free of charge with your Internet banking or epostTM To register, follow the detailed instructions on your banking site. Internet or telephone bankingMost financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit tax roll number shown on your tax bill. If this does not work, contact your bank’s help desk. Financial institutionsPayment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service. By mailSend your tax bill stub and payment to:
City of Ottawa, P.O. Box 425, Station “A”, Ottawa ON K1N 9C1

  • Do not fold, staple, stamp or write on payment stub
  • Make cheque(s) payable to “City of Ottawa”
  • Write your property tax roll number on the front of the cheque
  • Cheques dated for due date or earlier are accepted 

At any City of Ottawa Client Service Centre (CSC)

All CSCs will be open on the tax due date regardless of the day that a particular centre is normally open. For hours of operation, refer to the list below. Information: 3-1-1 or 613-580-2400, TTY: 613-580-2401
Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to the due date. Payments that are deposited in these drop-off boxes after regular business hours on the due date will be processed as received on the next day. A penalty charge of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Payment by cash, Interac, cheque or money order will be accepted. Payment of your tax bill by credit card is not accepted. 

City Hall* 110 Laurier Avenue West
*Open weekdays from 8:30 am to 5 pm 

Ben Franklin Place** 101 Centrepointe Drive
Kanata** 580 Terry Fox Drive
Orléans** 255 Centrum Boulevard
**Open weekdays from 8:30 am to 4:30 pm Metcalfe 8243 Victoria Street


Open Tuesdays only from 8:30 am to 4:30 pm West Carleton 5670 Carp Road
Open Wednesdays only from 8:30 am to 4:30 pm North Gower 2155 Roger Stevens Drive
Open Thursdays only from 8:30 am to 4:30 pm 
Fees*Payment Distribution Fee: If you have moved or you have more than one property tax account, you must ensure all your tax accounts have been individually set up for Internet/telephone banking or when making a payment at your financial institution. If a payment has to be transferred from one account to another or refunded, a $31 fee will be incurred. 

Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $32 charge will apply. 

Change in name: If you have recently purchased, transferred title or changed your name, there is a $39 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill. 

New account: If your property is new to the tax roll, you will incur a one-time $64 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill. 

Reminder notice: All tax accounts issued a Reminder Notice will be charged $6.15 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end. 

Returned items: There is a $39 service fee for all items returned from your banking institution. *2012 fee schedule stated. All fees are subject to annual review by Council 

Other important information

Additional or supplementary taxesAdditional or supplementary tax bills may be issued if:

  •   The property was not completely assessed at the time of preparation of the assessment rolls
  •  A new building has just reached completion or is now occupied
  •  A property has become taxable.

More information on supplementary taxes can be found on the City’s website at ottawa.ca/taxes. Late payment penaltyPartial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act. Mortgage companies, agencies or tenantsOnly ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenant(s) or lessee(s) pay the taxes in accordance with the terms of the lease, forward the bill to them Change of ownership or mailing addressSend the bill to the new owner or return it to Revenue Branch, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges. Tax Deferral ProgramPayment of annual property taxes can be deferred for seniors and people with disabilities on low income. For more information visit the City’s website.

Questions about property assessment?If you have questions about your assessment, contact MPAC by phone at 1-866-296-6722 or by fax at 1-866-297-6703 or visit their website at http://www.mpac.ca

Your property taxesA portion of your taxes goes directly to local school boards and conservation authorities. The following is a breakdown of how the City spent its portion in 2011.

  • Provincially Mandated Programs – 14 percent
  • Employment and Financial Assistance – 4 per cent
  •   Housing – 6 per cent
  • Child Care – 1 per cent
  • Long Term Care –1 per cent
  •  Public Health –1 per cent
  • Municipal Property Assessment Corp –1 per cent
  •   Police Services –17 per cent
  •  Transit and Para Transpo –17 per cent
  • Capital Financing – 12 per cent
  • Planning/Roads/Traffic/Parking – 11 per cent
  • Fire Services – 9 per cent
  •  Ottawa Public Library – 3 per cent
  • Garbage /Recycling – 1 per cent
  •  General Administration – 8 per cent
  • Parks / Recreation /Culture – 6 per cent
  •  Paramedic Services – 2 per cent 

Other services

The following codes describe the different levels of service proved to select areas:
CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
POL – Ottawa Police Service
SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T – Urban Transit
TRA – Rural Transit (extended bus service) + Para Transpo
TRB – Para Transpo (rural areas receiving Para Transpo service only)
TTA – Town Transit Area for Stittsville 

Type of property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Example: R T(Tax Class) Residential
(Type) Taxable 

Tax class description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New construction)
K – Large Industrial (New construction)
L – Large Industrial
M – Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New construction)
Y- Office Building (New construction)
Z- Shopping Centre (New construction)  

Questions about property taxes?

Visit the Property Taxes section at ottawa.ca/taxes or contact us by:Mail: City of Ottawa, Revenue Branch
100 Constellation Drive, 4th Floor East
Nepean ON K2G 6J8 Phone: 613-580-2444 (Calls may be recorded.)
TTY: 613-580-2401Fax: 613-580-2457 E-mail: revenue@ottawa.ca Hours of operation: Weekdays, 8 am to 4:30 pm
(June to August, 8 am to 4 pm) Please have your property address and the roll number listed on your bill handy when you contact us. 

2011 final property taxes

Your 2011 final property tax bill was mailed out between May 13 and May 18 with a payment due date of Thursday, June 16, 2011.

2011 Final Property Taxes pamphlet [PDF 329 KB]

Your final property tax bill gives you a detailed breakdown of how your municipal property taxes will be spent.

Questions about property taxes?

Visit the Property Taxes section at ottawa.ca/taxes under City Services or contact us by:
Mail: City of Ottawa, Revenue Branch,
100 Constellation Drive, 4th Floor East
Nepean ON K2G 6J8
Phone: 613-580-2444 - TTY: 613-580-2401
Fax: 613-580-2457
E-mail: revenue@ottawa.ca

Hours of operation:Weekdays, 8 am to 4:30 pm
(June to August, 8 am to 4 pm)

Please have your property address and the roll number listed on your bill handy when you contact us.

Understanding your property tax bill

Your property taxes are determined by:
  1. The assessment or value of your property, which is determined by the Municipal Property Assessment Corporation (MPAC), a not-for-profit corporation created by the Province of Ontario. All properties in Ontario are assessed and taxed based on a market value of January 1, 2008 that will be phased in over the tax years 2009 through 2012.

If you are awaiting the outcome of an assessment appeal or Request for Reconsideration, until the appeal process is finalized your property taxes must be paid in full as billed.

  1. The municipal tax rates on your property tax bill, controlled by City Council.
  2. The education rate, established by the Province

Additional or supplementary taxes

  • Additional or supplementary tax bills may be issued if:
  • The property was not completely assessed at the time of preparation of the assessment rolls
  • A new building has just reached completion or is now occupied
  • A property has become taxable.

More information on supplementary taxes can be found on the City’s website at ottawa.ca/taxes.

Late payment penalty

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act.

Fees*

Payment distribution fee (New):

If you have moved or you have more than one property tax account, you must ensure all your tax accounts have been individually set up for internet/telephone banking or when making a payment at your financial institution. If a payment has to be transferred from one account to another or refunded, a $31 fee will be incurred.

Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $32 charge will apply.

Change in name: If you have recently purchased, transferred title or changed your name, there is a $39 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.

New account: If your property is new to the tax roll, you will incur a one-time $64 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.

Reminder notice: All tax accounts issued a Reminder Notice will be charged $6.15 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end.

Returned items: There is a $39 service fee for all items returned from your banking institution.

*2010 fee schedule stated. All fees are subject to annual review by Council.

Other important information

Mortgage companies, agencies or tenants

Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenant(s) or lessee(s) pay the taxes in accordance with the terms of the lease, forward the bill to them.

Change of ownership or mailing address

Send the bill to the new owner or return it to Revenue Branch, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges.

Tax Deferral Program

Payment of annual property taxes can be deferred for seniors and people with disabilities on low income. For more information visit the City’s website at: [ top ]

How to pay your tax bill

Pre-authorized Tax Payment (PTP)

The City’s Pre-authorized Tax Payment (PTP) plan provides three different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enrol in the plan. Please see the enclosed PTP application form for more details.

Electronic billing and payment online

If you would like to make your property tax payment electronically, you may also choose to receive and pay your tax bill free of charge electronically with epostTM or through your Internet banking service. To register, follow the detailed instructions at www.epost.ca or contact your financial institution.

Internet or telephone banking

Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit roll number shown on your tax bill. If this does not work, contact your bank’s help desk.

Financial institutions

Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service.

By mail

Send your tax bill stub and payment to:
City of Ottawa, P.O. Box 425, Station “A”,
Ottawa ON K1N 9C1

  • Do not fold, staple, stamp or write on payment stub
  • Make cheque(s) payable to “City of Ottawa”
  • Write your property tax roll number on the front of the cheque
  • Cheques dated for due date or earlier are accepted
At any City of Ottawa Client Service Centre (CSC)

All CSC’s will be open on the tax due date regardless of the day that a particular Centre is normally open. For hours of operation refer to the list below: Information: 3-1-1 or 613-580-2400

Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to the due date. Payments that are deposited in these drop-off boxes after regular business hours on the due date will be processed as received on the next day, thus incurring a penalty charge of 1.25 per cent for late payment. Payment by cash, Interac, cheque, or money order will be accepted. Payment of your tax bill by credit card is not accepted.

City Hall* 110 Laurier Ave.West
Kanata* 580 Terry Fox Dr.
*Open weekdays from 8:30 am to 5 pm

Ben Franklin Place** 101 Centrepointe Dr.
Orléans** 255 Centrum Blvd.
**Open weekdays from 8:30 am to 4:30 pm

Metcalfe 8243 Victoria St.
(Open Tuesdays only from 8:30 am to 4:30 pm)

West Carleton 670 Carp Rd.
(Open Wednesdays only from 8:30 am to 4:30 pm)

North Gower2155 Roger Stevens Dr.
(Open Thursdays only from 8:30 am to 4:30 pm)

Tax distribution by service

Your final tax bill now gives you a breakdown of how your tax dollars (net of grants and other sources of revenue) will be spent.

Provincial education:

The provincial government sets the rates, which fund the education system in Ontario.

Provincially mandated programs:

Funds mandatory provincial social services programs such as: social assistance, childcare services, social housing, public health and long-term care, as well as the City’s share of assessment services provided by the Municipal Property Assessment Corporation.

Conservation Authorities:

Funds three Conservation Authorities (Rideau Valley, Mississippi Valley and South Nation) based on the City’s share of property assessment in each of the watershed areas. Programs include: watershed planning, conservation awareness and resource management.

Transit and Para-Transpo:

Funds public transit services based on your service delivery area. Operating costs are funded by a combination of user fees and property taxation.

Police:

Funds the Ottawa Police Services Board to provide residents with protection and enforcement services.

Capital Financing:

Represents costs associated with the repayment of borrowed funds along with funding of capital projects.

Fire:

Funds fire prevention, suppression and rescue operations. The rate is set according to your service delivery area.

Roads and Traffic:

Funds the operation and maintenance of the city’s road network and traffic control systems.

General Administration:

Funds functions such as: City Council, City Manager’s Office, Financial Services, City Clerk, Legal, Information Technology, etc.

Parks, recreation and culture:

Funds recreational programs in addition to the maintenance of recreation facilities, parks and sports fields.

Garbage and recycling:

Funds recycling, waste diversion programs and maintenance of the City’s landfill, in addition to the solid waste fee for residential garbage collection and disposal, shown on the front of your bill.

Library:

Supports reader and collection services, and virtual services through multi-service points.

Paramedics:

Funds the provision of pre-hospital emergency patient care.

Planning and development:

Funds the provision of planning services, which guide growth and regulate development, as well as the delivery of environmental and economic development programs.

Other charges:

Includes special charges such as Canterbury Community Centre where applicable.

For a full description of the City’s budget please visit http://ottawa.ca.
Questions about property assessment?

If you have questions about your assessment, contact MPAC by phone at 1-866-296-6722 or by fax at 1-866-297-6703 or visit their website at www.mpac.on.ca.

E-post

Receive your property tax bill electronically free of with e-post. To register, visit www.epost.ca.

City of Ottawa Fraud and Waste Hotline

The City of Ottawa has a convenient and confidential way for the public to report suspected cases of fraud, waste or other inappropriate activities. There are two ways to contact the Fraud and Waste Hotline:
http://www.ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.

Other services codes

The following codes describe the different levels of transit service provided to select areas.

CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
POL – Ottawa Police Service
RSS – Sewer Surcharge
SWB – Solid Waste Bin Services

SWC – Solid Waste Curbside Services
T Urban Transit
TRA Rural Transit (extended bus service) + Para Transpo
TRB Para Transpo (rural areas receiving Para Transpo service only)
TTA Town Transit Area for Stittsville

Example: R T E P
(Tax Class) Residential
(Type) Taxable
(School) English Public

School support services codes

EP – English Public
ES – English Separate
FP – French Public
FS – French Separate
N – No Support

Type of property codes

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Tax class description codes

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New Construction)
K – Large Industrial (New Construction)
L – Large Industrial
M– Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New Construction)
Y – Office Bldg (New Construction)
Z – Shopping Ctre (New Construction

2011 interim property taxes

Your 2011 Interim tax bill was mailed out between February 17 and February 24 with a payment due date of Thursday, March 17, 2011.

2011 Interim Property Taxes pamphlet – PDF[108KB]

The interim property tax bill is the first portion of your total property taxes. It is based on 50 per cent of last year’s taxes and is due in March. The final tax bill for the balance of your annual taxes is due in June. Please take a moment to read more about the interim property tax bill and the various ways to pay your taxes.

Your property taxes pay for the city services you and your family enjoy every day. Every time you travel our network of roads and pathways, take a bus or enjoy the parks in your neighbourhood, your property tax dollars are at work. When you visit your local library and when you get your flu vaccination at a public health clinic, your taxes are working for you. From garbage and recycling collection to the frontline emergency services we all rely on to stay safe, your tax dollars go the distance.

Please take a moment to read more about the interim property tax bill and the various ways to pay your taxes.

Accessible Format

Residents can now receive their tax or water bill in an accessible format – electronic format (e-text), large print or Braille.

The City of Ottawa is committed to making accessibility a part of everyday business. As part of the development of accessible format documents, our regular billing documents are now available in electronic format (e-text), large print or Braille.

To request an accessible format of these documents, please contact the Revenue Branch at 613-580-2444, or revenue@ottawa.ca.

How to pay your tax bill

Pre-authorized Tax Payment (PTP)

The City’s Pre-authorized Tax Payment (PTP) plan provides three different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enrol in the plan.

Electronic billing and payment online

Receive and pay your property tax bill electronically free of charge with your Internet banking or epostTM

To register, follow the detailed instructions on your banking site.

Internet or telephone banking

Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit tax roll number shown on your tax bill. If this does not work, contact your bank’s help desk.

Financial institutions

Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service.

By mail

Send your tax bill stub and payment to:
City of Ottawa, P.O. Box 425, Station “A”, Ottawa ON K1N 9C1

• Do not fold, staple, stamp or write on payment stub

• Make cheque(s) payable to “City of Ottawa”

• Write your property tax roll number on the front of the cheque

• Cheques dated for due date or earlier are accepted

At any City of Ottawa Client Service Centre (CSC)

All CSCs will be open on the tax due date regardless of the day that a particular centre is normally open. For hours of operation, refer to the list below. Information: 3-1-1 or 613-580-2400, TTY: 613-580-2401

Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to the due date. Payments that are deposited in these drop-off boxes after regular business hours on the due date will be processed as received on the next day. A penalty charge of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Payment by cash, Interac, cheque or money order will be accepted. Payment of your tax bill by credit card is not accepted.

City Hall* 110 Laurier Avenue West
Kanata* 580 Terry Fox Drive
*Open weekdays from 8:30 am to 5 pm

Ben Franklin Place** 101 Centrepointe Drive
Orléans** 255 Centrum Boulevard
**Open weekdays from 8:30 am to 4:30 pm

Metcalfe 8243 Victoria Street
Open Tuesdays only from 8:30 am to 4:30 pm

West Carleton 5670 Carp Road
Open Wednesdays only from 8:30 am to 4:30 pm

North Gower 2155 Roger Stevens Drive
Open Thursdays only from 8:30 am to 4:30 pm

Fees*

Payment Distribution Fee: If you have moved or you have more than one property tax account, you must ensure all your tax accounts have been individually set up for Internet/telephone banking or when making a payment at your financial institution. If a payment has to be transferred from one account to another or refunded, a $31 fee will be incurred.

Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $32 charge will apply.

Change in name: If you have recently purchased, transferred title or changed your name, there is a $39 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.

New account: If your property is new to the tax roll, you will incur a one-time $64 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.

Reminder notice: All tax accounts issued a Reminder Notice will be charged $6.15 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end.

Returned items: There is a $39 service fee for all items returned from your banking institution.

*2010 fee schedule stated. All fees are subject to annual review by Council

Other important information

Additional or supplementary taxes

Additional or supplementary tax bills may be issued if:

  • The property was not completely assessed at the time of preparation of the assessment rolls
  • A new building has just reached completion or is now occupied
  • A property has become taxable.

More information on supplementary taxes can be found on the City’s website at ottawa.ca/taxes.

Late payment penalty

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act.

Mortgage companies, agencies or tenants

Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenant(s) or lessee(s) pay the taxes in accordance with the terms of the lease, forward the bill to them

Change of ownership or mailing address

Send the bill to the new owner or return it to Revenue Branch, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges.

Tax Deferral Program

Payment of annual property taxes can be deferred for seniors and people with disabilities on low income.

Questions about property assessment?

If you have questions about your assessment, contact MPAC by phone at 1-866-296-6722 or by fax at 1-866-297-6703 or visit their website at http://www.mpac.ca.

Your property taxes

A portion of your taxes goes directly to local school boards and conservation authorities. The following is a breakdown of how the City spent its portion in 2010.

  • Provincially Mandated Programs – 15 percent
    • Employment and Financial Assistance – 5 per cent
    • Housing – 6 per cent
    • Child Care – 1 per cent
    • Long Term Care –1 per cent
    • Public Health –1 per cent
    • Municipal Property Assessment Corp –1 per cent
  • Police Services –17 per cent
  • Transit and Para Transpo –17 per cent
  • Capital Financing – 12 per cent
  • Roads and Traffic – 10 per cent
  • Fire Services – 9 per cent
  • Library – 2 per cent
  • Garbage /Recycling – 1 per cent
  • General Administration – 9 per cent
  • Parks / Recreation /Culture – 6 per cent
  • Paramedic Services – 2 per cent

Other services

The following codes describe the different levels of service proved to select areas.

 

CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
POL – Ottawa Police Service
SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T – Urban Transit
TRA – Rural Transit (extended bus service) + Para Transpo
TRB – Para Transpo (rural areas receiving Para Transpo service only)
TTA – Town Transit Area for Stittsville

Type of property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Example: R T

(Tax Class) Residential
(Type) Taxable

Tax class description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New construction)
K – Large Industrial (New construction)
L – Large Industrial
M – Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New construction)
Y- Office Building (New construction)
Z- Shopping Centre (New construction)

Questions about property taxes?

Visit the Property Taxes section at ottawa.ca/taxes or contact us by:

Mail: City of Ottawa, Revenue Branch
100 Constellation Drive, 4th Floor East
Nepean ON K2G 6J8

Phone: 613-580-2444 (Calls may be recorded.)
TTY: 613-580-2401

Fax: 613-580-2457

E-mail: revenue@ottawa.ca

Hours of operation: Weekdays, 8 am to 4:30 pm
(June to August, 8 am to 4 pm)

Please have your property address and the roll number listed on your bill handy when you contact us.

2010 final property taxes

Your 2010 Final property tax bill was mailed out between May 19 and May 26 with a payment due date of Thursday, June 17, 2010.

2010 Final Property Taxes pamphlet [PDF128KB]

Your final property tax bill gives you a detailed breakdown of how your municipal property taxes will be spent.

Questions about property taxes?

Visit the Property Taxes section at ottawa.ca/taxes under City Services or contact us by:
Mail: City of Ottawa, Revenue Branch,
100 Constellation Drive, 4th Floor East
Nepean ON K2G 6J8
Phone: 613-580-2444 - TTY: 613-580-2401
Fax: 613-580-2457
E-mail: revenue@ottawa.ca

Hours of operation:Weekdays, 8 am to 4:30 pm
(June to August, 8 am to 4 pm)

Please have your property address and the roll number listed on your bill handy when you contact us.

Understanding your property tax bill

Your property taxes are determined by:
  1. The assessment or value of your property, which is determined by the Municipal Property Assessment Corporation (MPAC), a not-for-profit corporation created by the Province of Ontario. All properties in Ontario are assessed and taxed based on a market value of January 1, 2008 that will be phased in over the tax years 2009 through 2012.

If you are awaiting the outcome of an assessment appeal or Request for Reconsideration, until the appeal process is finalized your property taxes must be paid in full as billed.

  1. The municipal tax rates on your property tax bill, controlled by City Council.
  2. The education rate, established by the Province

Additional or supplementary taxes

  • Additional or supplementary tax bills may be issued if:
  • The property was not completely assessed at the time of preparation of the assessment rolls
  • A new building has just reached completion or is now occupied
  • A property has become taxable.

More information on supplementary taxes can be found on the City’s website at ottawa.ca/taxes.

Late payment penalty

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act.

Fees*

Payment distribution fee (New):

If you have moved or you have more than one property tax account, you must ensure all your tax accounts have been individually set up for internet/telephone banking or when making a payment at your financial institution. If a payment has to be transferred from one account to another or refunded, a $31 fee will be incurred.

Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $32 charge will apply.

Change in name: If you have recently purchased, transferred title or changed your name, there is a $39 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.

New account: If your property is new to the tax roll, you will incur a one-time $64 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.

Reminder notice: All tax accounts issued a Reminder Notice will be charged $6.15 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end.

Returned items: There is a $39 service fee for all items returned from your banking institution.

*2010 fee schedule stated. All fees are subject to annual review by Council.

Other important information

Mortgage companies, agencies or tenants

Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenant(s) or lessee(s) pay the taxes in accordance with the terms of the lease, forward the bill to them.

Change of ownership or mailing address

Send the bill to the new owner or return it to Revenue Branch, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges.

Tax Deferral Program

Payment of annual property taxes can be deferred for seniors and people with disabilities on low income. For more information visit the City’s website at: [ top ]

How to pay your tax bill

Pre-authorized Tax Payment (PTP)

The City’s Pre-authorized Tax Payment (PTP) plan provides three different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enrol in the plan. Please see the enclosed PTP application form for more details.

Electronic billing and payment online

If you would like to make your property tax payment electronically, you may also choose to receive and pay your tax bill free of charge electronically with epostTM or through your Internet banking service. To register, follow the detailed instructions at www.epost.ca or contact your financial institution.

Internet or telephone banking

Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit roll number shown on your tax bill. If this does not work, contact your bank’s help desk.

Financial institutions

Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service.

By mail

Send your tax bill stub and payment to:
City of Ottawa, P.O. Box 425, Station “A”,
Ottawa ON K1N 9C1

  • Do not fold, staple, stamp or write on payment stub
  • Make cheque(s) payable to “City of Ottawa”
  • Write your property tax roll number on the front of the cheque
  • Cheques dated for due date or earlier are accepted
At any City of Ottawa Client Service Centre (CSC)

All CSC’s will be open on the tax due date regardless of the day that a particular Centre is normally open. For hours of operation refer to the list below: Information: 3-1-1 or 613-580-2400

Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to the due date. Payments that are deposited in these drop-off boxes after regular business hours on the due date will be processed as received on the next day, thus incurring a penalty charge of 1.25 per cent for late payment. Payment by cash, Interac, cheque, or money order will be accepted. Payment of your tax bill by credit card is not accepted.

City Hall* 110 Laurier Ave.West
Kanata* 580 Terry Fox Dr.
*Open weekdays from 8:30 am to 5 pm

Ben Franklin Place** 101 Centrepointe Dr.
Orléans** 255 Centrum Blvd.
**Open weekdays from 8:30 am to 4:30 pm

Metcalfe 8243 Victoria St.
(Open Tuesdays only from 8:30 am to 4:30 pm)

West Carleton 670 Carp Rd.
(Open Wednesdays only from 8:30 am to 4:30 pm)

North Gower2155 Roger Stevens Dr.
(Open Thursdays only from 8:30 am to 4:30 pm)

Tax distribution by service

Your final tax bill now gives you a breakdown of how your tax dollars (net of grants and other sources of revenue) will be spent.

Provincial education:

The provincial government sets the rates, which fund the education system in Ontario.

Provincially mandated programs:

Funds mandatory provincial social services programs such as: social assistance, childcare services, social housing, public health and long-term care, as well as the City’s share of assessment services provided by the Municipal Property Assessment Corporation.

Conservation Authorities:

Funds three Conservation Authorities (Rideau Valley, Mississippi Valley and South Nation) based on the City’s share of property assessment in each of the watershed areas. Programs include: watershed planning, conservation awareness and resource management.

Transit and Para-Transpo:

Funds public transit services based on your service delivery area. Operating costs are funded by a combination of user fees and property taxation.

Police:

Funds the Ottawa Police Services Board to provide residents with protection and enforcement services.

Capital Financing:

Represents costs associated with the repayment of borrowed funds along with funding of capital projects.

Fire:

Funds fire prevention, suppression and rescue operations. The rate is set according to your service delivery area.

Roads and Traffic:

Funds the operation and maintenance of the city’s road network and traffic control systems.

General Administration:

Funds functions such as: City Council, City Manager’s Office, Financial Services, City Clerk, Legal, Information Technology, etc.

Parks, recreation and culture:

Funds recreational programs in addition to the maintenance of recreation facilities, parks and sports fields.

Garbage and recycling:

Funds recycling, waste diversion programs and maintenance of the City’s landfill, in addition to the solid waste fee for residential garbage collection and disposal, shown on the front of your bill.

Library:

Supports reader and collection services, and virtual services through multi-service points.

Paramedics:

Funds the provision of pre-hospital emergency patient care.

Planning and development:

Funds the provision of planning services, which guide growth and regulate development, as well as the delivery of environmental and economic development programs.

Other charges:

Includes special charges such as Canterbury Community Centre where applicable.

For a full description of the City’s budget please visit ottawa.ca

Questions about property assessment?

If you have questions about your assessment, contact MPAC by phone at 1-866-296-6722 or by fax at 1-866-297-6703 or visit their website at www.mpac.on.ca.

E-post

Receive your property tax bill electronically free of with e-post. To register, visit www.epost.ca.

City of Ottawa Fraud and Waste Hotline

The City of Ottawa has a convenient and confidential way for the public to report suspected cases of fraud, waste or other inappropriate activities. There are two ways to contact the Fraud and Waste Hotline:
http://www.ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.

Other services codes

The following codes describe the different levels of transit service provided to select areas.

CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
POL – Ottawa Police Service
RSS – Sewer Surcharge
SWB – Solid Waste Bin Services

SWC – Solid Waste Curbside Services
T Urban Transit
TRA Rural Transit (extended bus service) + Para Transpo
TRB Para Transpo (rural areas receiving Para Transpo service only)
TTA Town Transit Area for Stittsville

Example: R T E P
(Tax Class) Residential
(Type) Taxable
(School) English Public

School support services codes

EP – English Public
ES – English Separate
FP – French Public
FS – French Separate
N – No Support

Type of property codes

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Tax class description codes

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New Construction)
K – Large Industrial (New Construction)
L – Large Industrial
M– Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New Construction)
Y – Office Bldg (New Construction)
Z – Shopping Ctre (New Construction

2010 interim property taxes

Your 2010 Interim tax bill was mailed out between February 18 and February 24 with a payment due date of Thursday, March 18, 2010.

2010 Interim Property Taxes pamphlet – PDF[516 KB]

The interim property tax bill is the first portion of your total property taxes. It is based on 50% of last year’s taxes and is due in March. The final tax bill for the balance of your annual taxes is due in June.

Your property taxes pay for the city services you and your family enjoy every day. Every time you travel our network of roads and pathways, take a bus or enjoy the parks in your neighbourhood, your property tax dollars are at work. When you visit your local library and when you get your flu shot at a public health clinic, your taxes are working for you. From garbage and recycling collection to the frontline emergency services we all rely on to stay safe, your property tax dollars go the distance.

Please take a moment to read more about the interim property tax bill and the various ways to pay your taxes.

Additional or supplementary taxes

Additional or supplementary tax bills may be issued if:

  • The property was not completely assessed at the time of preparation of the assessment rolls
  • A new building has just reached completion or is now occupied
  • A property has become taxable.

Further information on supplementary taxes can be found on the City’s website at ottawa.ca/taxes.

Late payment penalty

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act.

Fees*

Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $31 charge will apply.

Change in name: If you have recently purchased, transferred title or changed your name, there is a $38 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.

New account: If your property is new to the tax roll, you will incur a one-time $62 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.

Reminder notice: All tax accounts issued a Reminder Notice will be charged $6 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end.

Returned items: There is a $38 service fee for all items returned from your banking institution.

*2009 fee schedule stated. All fees are subject to annual review by Council.

Other important information

Mortgage companies, agencies or tenants

Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenant(s) or lessee(s) pays the taxes in accordance with the terms of the lease, forward the bill to them.

Change of ownership or mailing address

Send the bill to the new owner or return it to Revenue Branch, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges.

Tax Deferral Program

Payment of annual property taxes can be deferred for seniors and people with disabilities on low income. For more information, visit the City’s website at ottawa.ca/taxes, see residents, tax deferral.

How to pay your tax bill

Pre-authorized Tax Payment (PTP)

The City’s Pre-authorized Tax Payment (PTP) plan provides three different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enroll in the plan. Please see the enclosed PTP application form for more details.

Electronic billing and payment online

If you would like to make your property tax payment electronically, you may also choose to receive and pay your tax bill free of charge electronically with epostTM or through your Internet banking service. To register, follow the detailed instructions at http://www.epost.ca or contact your financial institution.

Internet or telephone banking

Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit roll number shown on your tax bill. If this does not work, contact your bank’s help desk.

Financial institutions

Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service.

By mail

Send your tax bill stub and payment to the:

City of Ottawa, P.O. Box 425, Station “A”, Ottawa ON K1N 9C1

  • Do not fold, staple, stamp or write on payment stub
  • Make cheque(s) payable to “City of Ottawa”
  • Write your property tax roll number on the front of the cheque
  • Cheques dated for due date or earlier are accepted
At any City of Ottawa Client Service Centre (CSC)

All CSCs will be open on the tax due date from 8:30 a.m. to 4:30 p.m. regardless of the day that a particular Centre is normally open. Information: 3-1-1 or 613-580-2400.

Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to the due dates. Payments that are deposited in these drop-off boxes after regular business on the tax due date will be processed as received on the next day thus incurring a penalty charge of 1.25 per cent for late payment. Payment by cash, Interac, cheque, or money order will be accepted. Payment of your tax bill by credit card is not accepted.

City Hall* 110 Laurier Ave. West
Kanata* 580 Terry Fox Dr.
*Open weekdays from 8:30 am to 5 pm

Ben Franklin Place** 101 Centrepointe Dr.
Orléans** 255 Centrum Blvd.
**Open weekdays from 8:30 am to 4:30 pm

Metcalfe 8243 Victoria St. (Open Tuesdays only from 8:30 am to 4:30 pm)

Kinburn 5670 Carp Rd. (Open Wednesdays only from 8:30 am to 4:30 pm)

North Gower 2155 Roger Stevens Dr. (Open Thursdays only from 8:30 am to 4:30 pm)

Your property taxes

A portion of your taxes goes directly to local school boards and conservations authorities. The following is a breakdown of how the City spent its portion in 2009.

  • Provincially Mandated Programs 16 per cent
    • Employment and Financial Assistance 6 per cent
    • Housing 6 per cent
    • Child Care 1 per cent
    • Long Term Care 1 per cent
    • Public Health 1 per cent
    • Municipal Property Assessment Corporation 1 per cent
  • Ottawa Police Service 17 per cent
  • Transit and Para-Transpo 16 per cent
  • Capital Financing 13 per cent
  • Capital Tax Levy 1 per cent
  • Roads and Traffic 9 per cent
  • Fire Services 9 per cent
  • General Administration 8 per cent
  • Parks / Recreation / Culture 6 per cent
  • Paramedic Services 2 per cent
  • Library 2 per cent
  • Garbage / Recycling 1 per cent

Questions about property assessment?

In October 2008 the Municipal Property Assessment Corporation (MPAC) issued assessment notices for all properties in Ontario based on January 1, 2008 market values. Market increases in assessment between the valuation periods of January 1, 2005 and January 1, 2008 have been phased-in over four years, commencing with the 2009 tax year. Decreases in assessment value, on the other hand, were realized in 2009. If you are awaiting the outcome of an assessment appeal or Request for Reconsideration (RfR), please be advised that until the appeal process is finalized your property taxes must be paid in full as billed. The deadline to file an RfR through MPAC for the 2010 tax year is March 31, 2010. If you have questions about your assessment, please contact MPAC by phone at 1-866-296-6722 or by fax at 1-866-297-6703 or visit their website at www.mpac.ca.

Other Services

These codes describe the different levels of transit service provided to select areas.

FSR – Volunteer Fire Services
FSU – Fire Services
T – Urban Transit
TRA – Rural Transit (extended bus service) + Para Tranaspo
TRB – Para Transpo (rural areas receiving Para Transpo service only)
TTA – Town Transit Area for Stittsville
CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
CTL – Capital Tax Levy
POL – Ottawa Police Service
SWB – Solid Waste Bin Service
SWC – Solid Waste Curbside Service

Type of Property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Example: R T

(Tax Class) Residential
(Type) Taxable

Tax Class Description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New construction)
K – Large Industrial (New construction)
L – Large Industrial
M – Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New construction)
Y- Office Building (New construction)
Z- Shopping Centre (New construction)

Questions about property taxes?

Visit the Property Taxes section at ottawa.ca/taxes or contact us by:
Mail: City of Ottawa, Revenue Branch,100 Constellation Crescent, 4th Floor East,
Nepean ON K2G 6J8
Phone: 613-580-2444 —TTY: 613-580-2401
Fax: 613-580-2457
E-mail: revenue@ottawa.ca
Hours of operation: weekdays, 8 am to 4:30 pm (June to August, 8 am to 4 pm)
Please have your property address and the roll number listed on your bill handy when you contact us.

2009 final property taxes

Your 2009 Final property tax bill was mailed out between May 21 and May 27 with a payment due date of Thursday, June 18, 2009.

2009 Final Property Taxes pamphlet [PDF 915 KB]

Your final property tax bill gives you a detailed breakdown of how your municipal property taxes will be spent.

Understanding your property tax bill

Your property taxes are determined by:

  1. The municipal tax rates on your property tax bill, controlled by City Council.
  2. The assessment or value of your property, which is determined by the Municipal Property Assessment Corporation (MPAC), a not-for-profit corporation created by the Province of Ontario. Assessment increases will be phased in over four years starting in 2009. Assessment decreases will be implemented immediately. If you are awaiting the outcome of an assessment appeal or Request for Reconsideration, until the appeal process is finalized your property taxes must be paid in full as billed.
  3. The education tax rate established by the Province.
Additional or supplementary taxes

Additional or supplementary tax bills may be issued if:

  • The property was not completely assessed at the time of preparation of the assessment rolls
  • A new building has just reached completion or is now occupied
  • A property has become taxable

More information on supplementary taxes can be found on the City’s website at ottawa.ca/taxes.

Late payment penalty

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act.

Solid Waste (SW)

These charges represent the annual solid waste (garbage) collection and disposal costs.

Capital Tax Levy (CTL)

A 2 per cent dedicated levy for rehabilitation projects was introduced in 2008 as part of Council’s multi-year strategy to provide additional funds to address the City’s aging infrastructure. For 2009, Council approved an additional 1.1 per cent levy, which will generate $11.7 million for rehabilitation purposes.

Fees*

Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $31 charge will apply.

Change in name: If you have recently purchased, transferred title or changed your name, there is a $38 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.

New account: If your property is new to the tax roll, you will incur a one-time $62 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.

Reminder notice: All tax accounts issued a reminder notice will be charged $6 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end.

Returned items: There is a $38 service fee for all items returned from your banking institution.
*2009 fee schedule stated. All fees are subject to annual review by Council.

Other important information

Mortgage companies, agencies or tenants
Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenant(s) or lessee(s) pay the taxes in accordance with the terms of the lease, forward the bill to them.

Change of ownership or mailing address

Send the bill to the new owner or return it to Corporate Revenue Branch, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges.

How to pay your tax bill

Pre-authorized Tax Payment (PTP)

The City’s Pre-authorized Tax Payment (PTP) plan provides three different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enroll in the plan. Please see the enclosed PTP application form for more details.

Electronic billing and payment online

If you would like to make your property tax payment electronically, you may also choose to receive and pay your tax bill free of charge electronically with epostTM or through your Internet banking service. To register, follow the detailed instructions at www.epost.ca or contact your financial institution.

Internet or telephone banking

Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit tax roll number shown on your tax bill. If this does not work, contact your bank’s help desk.

Financial institutions

Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service.

By mail

Send your tax bill stub and payment to:
City of Ottawa, P.O. Box 425, Station “A”
Ottawa ON K1N 9C1

  • Do not fold, staple, stamp or write on payment stub
  • Make cheque(s) payable to “City of Ottawa”
  • Write your property tax roll number on the front of the cheque
  • Cheques dated for due date or earlier are accepted

At any City of Ottawa Client Service Centre (CSC)
All CSCs will be open on the tax due date regardless of the day that a particular centre is normally open. For hours of operation, refer to the list below. Information: 3-1-1 or 613-580-2400
Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to the due date. Payments that are deposited in these drop-off boxes after regular business hours on the due date will be processed as received on the next day, thus incurring a penalty charge of 1.25 per cent for late payment.

Payment by cash, Interac, cheque or money order will be accepted.
Payment of your tax bill by credit card is not accepted.

City Hall* , 110 Laurier Ave.
Kanata* 580 Terry Fox Dr.
*Open weekdays from 8:30 a.m. to 5 p.m.

Ben Franklin Place** 101 Centrepointe Dr.
Orléans** 255 Centrum Blvd.
**Open weekdays from 8:30 a.m. to 4:30 p.m.
 

Metcalfe 8243 Victoria St.
Open Tuesdays only from 8:30 a.m. to 4:30 p.m.


West Carleton, 5670 carp Rd.
Open Wednesdays only from 8:30 a.m. to 4:30 p.m.
 

North Gower
2155 Roger Stevens Dr.
Open Thursdays only from 8:30 a.m. to 4:30 p.m.

Tax Deferral Program

Payment of annual property taxes can be deferred for seniors and people with disabilities on low income. For more information, visit the City’s website.

Questions about property assessment?

In October 2008 the Municipal Property Assessment Corporation (MPAC) issued assessment notices for all properties in Ontario based on January 01, 2008 market values. Market increases in assessment between the valuation periods of January 01, 2005 and January 01, 2008 will be phased in over the next four years, commencing in the 2009 tax year. Decreases in assessment value, on the other hand, will be applied immediately. If you have questions about your assessment, please contact MPAC by phone at 1-866-296-6722 or by fax at 1-866-297-6703 or visit their website at www.mpac.ca .

Questions about property taxes?

Visit the Property Taxes section or contact us by:
Mail: City of Ottawa, Corporate Revenue Branch
100 Constellation Crescent, 4th Floor East
Nepean ON K2G 6J8
Phone: 613-580-2444 TTY: 613-580-2401
Fax: 613-580-2457
E-mail: revenue@ottawa.ca
Hours of operation: Weekdays, 8 a.m. to 4:30 p.m.
(June to August, 8 a.m. to 4 p.m.)
Please have your property address and the roll number listed on your bill handy when you contact us.

Tax distribution by service

Your final tax bill now gives you a breakdown of how your tax dollars will be spent. (Net of grants and other sources of revenue)

Provincial education:

The provincial government sets the rates, which fund the education system in Ontario.

Provincially mandated programs:

Funds mandatory provincial social services programs such as: social assistance, childcare services, social housing, public health and long-term care, as well as the City’s share of assessment services provided by the Municipal Property Assessment Corporation.

Conservation Authorities:

Funds three Conservation Authorities based on the City’s share of property assessment in each of the watershed areas. Programs include watershed planning, conservation awareness and resource management.

Transit and Para Transpo:

Funds public transit services based on your service delivery area. Operating costs are funded by a combination of user fees and property taxation.

Police:

Funds the Ottawa Police Services Board to provide residents with protection and enforcement services.

Capital financing:

Represents costs associated with the repayment of borrowed funds along with funding of capital projects. In addition, City Council approved a 1.1 per cent capital tax levy. This is the second year the levy is being applied as part of a three-year commitment to increase funds available for capital renewal and rehabilitation projects.

Fire:

Funds fire prevention, suppression and rescue operations. The rate is set according to your service delivery area.

Roads and traffic:

Funds the operation and maintenance of the city’s road network and traffic control systems.

General administration:

Funds functions such as City Council, City Manager’s Office, Financial Services, City Clerk, Legal, Information Technology, etc.

Parks, recreation and culture:

Funds recreational programs as well as maintenance of recreation facilities, parks and sports fields.

Garbage and recycling:

Funds recycling, waste diversion programs and maintenance of the City’s landfill, in addition to the solid waste fee for residential garbage collection and disposal, shown on the front of your bill.

Library:

Supports reader and collection services, and virtual services through multiservice points.

Paramedics:

Funds the provision of pre-hospital emergency patient care.

Planning and development:

Funds the provision of planning services, which guide growth and regulate development, as well as the delivery of environmental and economic development programs.

Other charges:

Includes special charges where applicable.

For a full description of the City’s budget please visit ottawa.ca/city_hall/budget

Special charges codes
SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services

The following codes describe the different levels of transit service provided to select areas.

T Urban Transit
TRA Rural Transit (extended bus service) +
Para Transpo

TRB Para Transpo (rural areas receiving Para Transpo service only)
TTA Town Transit Area for Stittsville

Other services school support

CAL Conservation Authority Levy SERVICES
CCC Canterbury Community Centre Expansion
CTL Capital Tax Levy
FSR Volunteer Fire Services
FSU Fire Services
POL Ottawa Police Service
RSS Sewer Surcharge
 

School Support Services

EP English Public
ES English Separate
FP French Public
FS French Separate
N No Support

Tax class description

C Commercial
D Office Building
F Farmland
G Parking Lot
I Industrial
J Industrial (New Construction)
K Large Industrial (New Construction)
L Large Industrial
M Multi-residential
N New Multi-residential
P Pipelines
Q Sports Facility
R Residential
S Shopping Centre
T Managed Forest
X Commercial (New Construction)
Y Office Building (New Construction)
Z Shopping Centre (New Construction)

Type of property

T Taxable Full
U Excess Land
X Vacant Land
1 Farmland Pending Development
 

Example: R T E P

(Tax Class) Residential
(Type) Taxable
(School) English Public

2009 interim property taxes

Your 2009 Interim tax bill was mailed out between February 26 and March 6 with a payment due date of Monday, March 30, 2009.

2009 Interim Property Taxes pamphlet [PDF] 3 MB

Your tax dollars - working for you

The interim property tax bill is the first portion of your total property taxes. It is based on 50 per cent of last year’s taxes and is due in March. The final tax bill for the balance of your annual taxes is due in June.

On December 10, 2008, Council approved the 2009 Operating and Capital Budgets, which includes $24 million in reductions from operational efficiencies.

The budget preserves a number of important services valued by residents and protects the longer-term financial viability of the City. Developed within increasingly global economic uncertainty, the 2009 Budget is reflective of the City’s long-term fiscal responsibilities while maintaining essential services to the public.

Please take a moment to read this brochure and learn more about the interim property tax bill and the various ways to pay your taxes.

Your property taxes

A portion of your taxes goes directly to local school boards for education. The following is a breakdown of how the City spent its portion in 2008.

2008 Net Property Tax Requirement by Program - $1,046 Million
  • Provincially Mandated Programs 15 per cent
  • Employment and Financial Assistance 7 per cent
  • Housing 6 per cent
  • Child Care 1 per cent
  • Municipal Property Assessment Corporation 1 per cent
  • Transit and Para-Transpo 17 per cent
  • Ottawa Police Service 17 per cent
  • Capital Financing 12 per cent
  • Capital Tax Levy 2 per cent
  • General Administration 8 per cent
  • Roads and Traffic 9 per cent
  • Fire Services 9 per cent
  • Parks / Recreation / Culture 6 per cent
  • Library 2 per cent
  • Paramedic Services 2 per cent
  • Garbage / Recycling 1 per cent
Additional or supplementary taxes

Additional or supplementary tax bills may be sent in the following cases: if the property was not completely assessed at the time of preparation of the assessment rolls, if a new building has just reached completion or is now occupied, or if a property has become taxable. Further information on supplementary taxes can be found on the City’s Web site at ottawa.ca/taxes.

Late payment penalty

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act.

Questions about property assessment?

In October 2008 the Municipal Property Assessment Corporation (MPAC) issued assessment notices for all properties in Ontario based on January 1, 2008 market values. This new value will be phased in over four years and will be used to calculate your 2009 property taxes. If you have questions about your assessment, please contact MPAC by phone at 1-866-296-6722, or by fax at 1-866-297-6703, or visit their Web site at www.mpac.ca.

Questions about property taxes?

Visit the Property Taxes section at ottawa.ca/taxes or contact us by:
Mail: City of Ottawa, Revenue Division,100 Constellation Crescent, 4th Floor East,
Nepean ON K2G 6J8
Phone: 613-580-2444 —TTY: 613-580-2401
Fax: 613-580-2457
E-mail: revenue@ottawa.ca
Hours of operation: weekdays, 8 am to 4:30 pm (June to August, 8 am to 4 pm)
Please have your property address and the roll number listed on your bill handy when you contact us.

Solid Waste (SW)
These charges represent 50 per cent of the annual solid waste (garbage) collection and disposal costs.

Special Charges Codes

SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T – Urban Transit*
TRA – Rural Transit* (extended bus service) + Para Transpo*
TRB – Para Transpo (rural areas receiving Para Transpo service only)*
TTA – Town Transit Area for Stittsville*
* These codes describe the different levels of transit service provided to select areas.

Other Services

CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
CTL – Capital Tax Levy
FSR – Volunteer Fire Services
FSU – Fire Services
POL – Ottawa Police Service

Tax Class Description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
J – Industrial (New construction)
K – Large Industrial (New construction)
L – Large Industrial
M – Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest
X – Commercial (New construction)
Y- Office Building (New construction)
Z- Shopping Centre (New construction)

Type of Property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Example: R T

(Tax Class) Residential
(Type) Taxable

Fees*

Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $31 charge will apply.

Change in name: If you have recently purchased, transferred title or changed your name, there is a $38 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.

New account: If your property is new to the tax roll, you will incur a one-time $62 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.

Reminder notice: All tax accounts issued a Reminder Notice will be charged $6 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end.

Returned items: There is a $38 service fee for all items returned from your banking institution.

*2009 fee schedule stated. All fees are subject to annual review by Council.

Other important information

Mortgage companies, agencies or tenants

Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenant(s) or lessee(s) pays the taxes in accordance with the terms of the lease, forward the bill to them.

Change of ownership or mailing address

Send the bill to the new owner or return it to Revenue Division, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges.

Tax Deferral Program

Payment of annual property taxes can be deferred for seniors and people with disabilities on low income. For more information, visit the City’s website at ottawa.ca/taxes, see residents, tax deferral.

How to pay your tax bill

Pre-authorized Tax Payment (PTP)

The City’s Pre-authorized Tax Payment (PTP) plan provides three different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enroll in the plan. Please see the enclosed PTP application form for more details.

Electronic billing and payment online

If you would like to make your property tax payment electronically, you may also choose to receive and pay your tax bill free of charge electronically with epostTM or through your Internet banking service. To register, follow the detailed instructions at www.epost.ca or contact your financial institution.

Internet or telephone banking

Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit roll number shown on your tax bill. If this does not work, contact your bank’s help desk.

Financial institutions

Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service.

By mail

Send your tax bill stub and payment to the:

City of Ottawa, P.O. Box 425, Station “A”, Ottawa ON K1N 9C1

• do not fold, staple, stamp or write on payment stub

• make cheque(s) payable to “City of Ottawa”

• write your property tax roll number on the front of the cheque

• cheques dated for due date or earlier are accepted

At any City of Ottawa Client Service Centre (CSC)

All CSCs will be open on the tax due date from 8:30 a.m. to 4:30 p.m. (regardless of the day that a particular Centre is normally open). Information: 3-1-1

Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to the due dates. Payments that are deposited in these drop-off boxes after regular business on the tax due date will be processed as received on the next day thus incurring a penalty charge of 1.25 per cent. The following payment types will be accepted: cash, Interac, cheques, or money orders. Payment of your tax bill by credit card is not accepted.

City Hall* 110 Laurier Ave.West
Kanata* 580 Terry Fox Dr.
*Open weekdays from 8:30 am to 5 pm

Ben Franklin Place** 101 Centrepointe Dr.
Orléans** 255 Centrum Blvd.
**Open weekdays from 8:30 am to 4:30 pm

Metcalfe 8243 Victoria St. (Open Tuesdays only from 8:30 am to 4:30 pm)

Kinburn 5670 Carp Rd. (Open Wednesdays only from 8:30 am to 4:30 pm)

North Gower 2155 Roger Stevens Dr. (Open Thursdays only from 8:30 am to 4:30 pm)

2008 final property taxes

2008 Final tax bills for all tax classes including Residential, Farmland, Managed Forest, Pipeline, Commercial, Industrial and Multi-residential property were mailed out between May 22 and May 28, 2008 with a payment due date of Thursday, June 19, 2008.

2008 Final Property Taxes pamphlet [PDF] 413 KB

Your property tax dollars support the hundreds of programs and services that you depend on – from paramedics, police, fire, recreation, public health, libraries and arts and culture to roads, bridges, buses, parks and pathways.

For 2008, the average residential property tax bill increase will vary by service area ranging from $134 for an urban residential homeowner, to $124 for a rural residential homeowner. The increase will be used to repair the City’s aging infrastructure such as our roads, bridges and buildings, to meet the operating requirements of Ottawa Police Services and to fund all other City services.

This year, City Council is bringing forward a number of key improvements in our services, including increasing library and paramedic resources in the rural areas, hiring 38 new paramedics, improving transit to help traffic flow through the downtown core, repairing our social housing, repaving approximately 150 kilometres of roads and purchasing 97 new buses for the OC Transpo fleet.

The 2008 Budget also included Mayor Larry O’Brien and Council’s direction to City staff to identify an additional $100 million in efficiency savings over the next three years.

Take a moment to read this brochure to find out about changes to your property tax bill and the various ways you can make your tax payment.

Please see the back of your tax bill and the enclosed insert Tax Distribution by Service for more information on how your tax dollars (net of other sources of revenue) are spent.

Understanding your property tax bill

Your property taxes are determined by three things:
  1. The municipal tax rates on your property tax bill, controlled by your City Council.
  2. The assessment or value of your property, determined by the Municipal Property Assessment Corporation (MPAC), an arms-length agency created by the Province. If you are awaiting the outcome of an assessment appeal or Request for Reconsideration, be advised that until the appeal process is finalized your property taxes must be paid in full as billed.
  3. The education rate, established by the Province.

Please see the back of your tax bill and the enclosed insert Tax Distribution by Service for more information on how your tax dollars (net of other sources of revenue) are spent.

Additional or supplementary taxes

Additional or supplementary tax bills may be sent in the following cases: if the property was not completely assessed at the time of preparation of the assessment rolls, if a new building has just reached completion or is now occupied, or if a property has become taxable. Further information on supplementary taxes can be found on the City’s website at ottawa.ca/taxes.

Late payment penalty

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25% for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act.

Solid Waste (SW)
These charges represent the annual solid waste (garbage) collection and disposal costs.

Change to your tax bill

Capital Tax Levy (CTL) – A 2% levy increase for rehabilitation projects for each of the next three years will be invested in the City’s aging infrastructure and will generate

$20M in 2008.

Special Area Charges

SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
The following codes describe the different levels of transit service provided to select areas.
T – Urban Transit
TRA – Rural Transit (extended bus service) + Para Transpo
TRB – Para Transpo (rural areas receiving Para Transpo service only)
TTA – Town Transit Area for Stittsville

Other Services

CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
CTL – Capital Tax Levy
FSR – Volunteer Fire Services
FSU – Fire Services
POL – Ottawa Police Service
RSS – Sewer Surcharge
School Support
EP – English Public
ES – English Separate
FP – French Public
FS – French Separate
N – No Support

Tax Class Description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
L – Large Industrial
M – Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest

Type of Property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Example: R T E P

(Tax Class) Residential
(Type) Taxable
(School) English Public

Fees*

Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $30 charge will apply.

Change in name: If you have recently purchased, transferred title or changed your name, there is a $37 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.

New account: If your property is new to the tax roll, you will incur a one-time $60 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.

Reminder notice: All tax accounts issued a Reminder Notice will be charged $5.80 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end.

Returned items: There is a $37 service fee for all items returned from your banking institution.

* All fees are subject to review by Council.

Other important information

Mortgage companies, agencies or tenants

Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenants or lessees pay the taxes in accordance with the terms of the lease, forward the bill to them.

Change of ownership or mailing address

Send the bill to the new owner or return it to the Revenue Division, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges.

How to pay your tax bill

Pre-authorized Tax Payment (PTP)

The City’s Pre-authorized Tax Payment (PTP) plan provides three different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enroll in the plan. Please see the enclosed PTP application form for more details.

Electronic billing and payment online

If you would like to make your property tax payment electronically, you may also choose to receive and pay your tax bill free of charge electronically with epostTM or through your Internet banking service. To register, follow the detailed instructions at www.epost.ca or contact your financial institution.

Internet or telephone banking

Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit roll number shown on your tax bill. If this does not work, contact your bank’s help desk.

Financial institutions

Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service.

By mail

Send your tax bill stub and payment to:
City of Ottawa, P.O. Box 425, Station “A”, Ottawa ON K1N 9C1

  • do not fold, staple, stamp or write on payment stub
  • make cheque(s) payable to “City of Ottawa”
  • write your property tax roll number on the front of the cheque
  • cheques dated for due date or earlier are accepted
Tax Deferral Program

Payment of annual property taxes can be deferred for seniors and people with disabilities on low income.

At any City of Ottawa Client Service Centre (CSC)

All CSCs will be open on the tax due date from 8:30 a.m. to 4:30 p.m. (regardless of the day that a particular Centre is normally open).

Information: 3-1-1

Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to the due date.

The following payment types will be accepted: cash, Interac, cheques, or money orders. Payment of your tax bill by credit card is not accepted.

City Hall* 110 Laurier Ave. West
Kanata* 580 Terry Fox Dr.
*Open weekdays from 8:30 a.m. to 5 p.m.

Ben Franklin Place** 101 Centrepointe Dr.
Orléans** 255 Centrum Blvd.
**Open weekdays from 8:30 a.m. to 4:30 p.m.

Metcalfe (Open Tuesdays only from 8243 Victoria St. 8:30 a.m. to 4:30 p.m.)

Kinburn (Open Wednesdays only from 5670 Carp Rd. 8:30 a.m. to 4:30 p.m.)

North Gower (Open Thursdays only from 2155 Roger Stevens Dr. 8:30 a.m. to 4:30 p.m.)

Questions about property assessment?

In November 2007 the Municipal Property Assessment Corporation (MPAC) issued assessment notices where there was a: change in ownership; change in school support; change in value as a result of Request for Reconsideration or an Assessment Review Board decision; change to the property value; new structure was built, etc. If there was no change to the property, no new notice was issued. The value as stated on the October 2005 notice will be used for taxation purposes for 2008. If you have questions about your assessment, please contact MPAC by phone at 1-866-296-6722, or by fax at 1-866-297-6703, or visit their website at www.mpac.ca.

Questions about property taxes?

Visit the Property Taxes section at ottawa.ca/taxes or contact us by:
Mail: City of Ottawa, Revenue Division, 100 Constellation Crescent, 4th Floor East, Nepean ON K2G 6J8
Phone: 613-580-2444 TTY: 613-580-2401
Fax: 613-580-2457
E-mail: revenue@ottawa.ca
Hours of operation: weekdays, 8 a.m. to 4:30 p.m.
(June to August, 8 a.m. to 4 p.m.)
Please have your property address and the roll number listed on your bill handy when you contact us.

2008 interim property taxes

2008 Interim tax bills were mailed between February 21 and February 27. The payment due date was Thursday, March 20, 2008.

2008 Interim Property Taxes pamphlet [PDF] 3 MB

Your tax dollars - working for you

The interim property tax bill is the first portion of your total property taxes. It is based on 50% of last year’s taxes and is due in March. The final tax bill for the balance of your annual taxes is due in June.

On December 12, 2007, Ottawa City Council approved a two-phased approach to the 2008 Operating and Capital Budgets. As part of the first phase, Council approved a tax increase of 1.4% for Ottawa Police Services, a 2% levy to be invested in the City’s aging infrastructure and 1.5% towards operating and capital costs for a total increase of 4.9%. The second phase of the budget review has started. Council is conducting a review of the City’s administrative branches and programs to investigate opportunities to lower the cost of administration. The tax rates will be set in April.

Take a moment to read this brochure and learn more about the interim property tax bill and the various ways to pay your taxes.

Your property taxes

A portion of your taxes goes directly to local school boards for education. The following is a breakdown of how the City spent its portion in 2007.

Community & Protective Services 31%
Employment and Financial Assistance 7%
Fire 9% Housing 5%
Public Health and Long Term Care 1%, Parks and Recreation 3%
Child Care 1%, Cultural Services and Community Funding 2%
Library 2% Ambulance 1%
Corporate Services/ General Government 13%
Capital Financing 11%
Contribution to Reserves 6%
Debt Servicing 5%
Public Works & Services 29%
OC Transpo 19%
Roads 9%
Solid Waste 1%
Ottawa Police Service 16%

Additional or supplementary taxes

Additional or supplementary tax bills may be sent in the following cases: if the property was not completely assessed at the time of preparation of the assessment rolls, if a new building has just reached completion or is now occupied, or if a property has become taxable. Further information on supplementary taxes can be found on the City’s Web site at ottawa.ca/taxes.

Late payment penalty

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25% for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act.

Solid Waste (SW)
These charges represent 50% of the annual solid waste (garbage) collection and disposal costs.

Special Charges Codes

SWB – Solid Waste Bin Services
SWC – Solid Waste Curbside Services
T – Urban Transit*
TRA – Rural Transit* (extended bus service) + Para Transpo*
TRB – Para Transpo (rural areas receiving Para Transpo service only)*
TTA – Town Transit Area for Stittsville*
* These codes describe the different levels of transit service provided to select areas.

Other Services

CAL – Conservation Authority Levy
CCC – Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
POL – Ottawa Police Service

Tax Class Description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
L – Large Industrial
M – Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest

Type of Property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Example: R T

(Tax Class) Residential
(Type) Taxable

Solid Waste (SW):

These charges represent 50% of the annual solid waste (garbage) collection and disposal costs.

Fees*

Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $30 charge will apply.

Change in name: If you have recently purchased, transferred title or changed your name, there is a $37 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.

New account: If your property is new to the tax roll, you will incur a one-time $60 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.

Reminder notice: All tax accounts issued a Reminder Notice will be charged $5.80 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end.

Returned items: There is a $37 service fee for all items returned from your banking institution.

*2008 fee schedule stated. All fees are subject to annual review by Council.

Other important information

Mortgage companies, agencies or tenants

Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenant(s) or lessee(s) pays the taxes in accordance with the terms of the lease, forward the bill to them.

Change of ownership or mailing address

Send the bill to the new owner or return it to Revenue Division, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges.

Tax Deferral Program-NEW

The City of Ottawa now offers a full property tax deferral program for low-income seniors and low-income people with disabilities. Under this new program, payment of annual property taxes is deferred for eligible applicants.

How to pay your tax bill

Pre-authorized Tax Payment (PTP)

The City’s Pre-authorized Tax Payment (PTP) plan provides three different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enroll in the plan. Please see the enclosed PTP application form for more details.

Electronic billing and payment online

If you would like to make your property tax payment electronically, you may also choose to receive and pay your tax bill free of charge electronically with epostTM or through your Internet banking service. To register, follow the detailed instructions at www.epost.ca or contact your financial institution.

Internet or telephone banking

Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit roll number shown on your tax bill. If this does not work, contact your bank’s help desk.

Financial institutions

Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service.

By mail

Send your tax bill stub and payment to the:

City of Ottawa, P.O. Box 425, Station “A”, Ottawa ON K1N 9C1

• do not fold, staple, stamp or write on payment stub

• make cheque(s) payable to “City of Ottawa”

• write your property tax roll number on the front of the cheque

• cheques dated for due date or earlier are accepted

At any City of Ottawa Client Service Centre (CSC)

All CSCs will be open on the tax due date from 8:30 a.m. to 4:30 p.m. (regardless of the day that a particular Centre is normally open). Information: 3-1-1

Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to and including the due date. The following payment types will be accepted: cash, Interac, cheques, or money orders. Payment of your tax bill by credit card is not accepted.

City Hall* 110 Laurier Ave.West
Kanata* 580 Terry Fox Dr.
*Open weekdays from 8:30 a.m. to 5 p.m.

Ben Franklin Place** 101 Centrepointe Dr.
Orléans** 255 Centrum Blvd.
**Open weekdays from 8:30 a.m. to 4:30 p.m.

Metcalfe 8243 Victoria St. (Open Tuesdays only from 8:30 a.m. to 4:30 p.m.)

Kinburn 5670 Carp Rd. (Open Wednesdays only from 8:30 a.m. to 4:30 p.m.)

North Gower 2155 Roger Stevens Dr. (Open Thursdays only from 8:30 a.m. to 4:30 p.m.)

Questions about property assessment?

In November 2007 the Municipal Property Assessment Corporation (MPAC) issued assessment notices where there was a: change in ownership; change in school support; change in value as a result of Request for Reconsideration or an Assessment Review Board decision; change to the property value; new structure was built, etc. If there was no change to the property, no new notice was issued. The value as stated on the October 2005 notice will be used for taxation purposes for 2008. If you have questions about your assessment, please contact MPAC by phone at 1-866-296-6722, or by fax at 1-866-297-6703, or visit their Web site at www.mpac.ca.

Questions about property taxes?

Visit the Property Taxes section at ottawa.ca/taxes or contact us by:
Mail: City of Ottawa, Revenue Division,100 Constellation Crescent, 4th Floor East,
Nepean ON K2G 6J8
Phone: 613-580-2444 —TTY: 613-580-2401
Fax: 613-580-2457
E-mail: revenue@ottawa.ca
Hours of operation: weekdays, 8 a.m. to 4:30 p.m. (June to August, 8 a.m. to 4 p.m.)
Please have your property address and the roll number listed on your bill handy when you contact us.

2007 final property taxes

2007 Final tax bills for all tax classes including Residential, Farmland, Managed Forest, Pipeline, Commercial, Industrial and Multi-residential property were mailed out between May 18 and May 24, 2007, with a payment due date of Thursday, June 14, 2007.

2007 Final Property Taxes pamphlet [PDF] 409 MB

Your property tax dollars support many quality programs and services across Ottawa – from emergency, recreation, public health, libraries, and arts and culture to Ottawa’s extensive network of roads, parks and pathways. These are the programs, facilities, and services that contribute to making Ottawa a great place to live, work and raise a family.

This year, following extensive public consultation, Ottawa City Council approved a budget that protects core services and directs funding where it is most needed to deliver the services in greatest demand. Council voted to maintain City services and to fund the following service improvements: Francophone day care spaces, Tree Reforestation program, Museum Sustainability Strategy, Arts Investment Strategy, nine adult crossing guards and two new teams for the Youth on the Move program.

During the priority-setting session this spring, City Council will identify their priorities and develop a sustainable framework to guide future City budgets.

Take a moment to read this brochure to find out about changes to your property tax bill and the various ways to make your tax payment.

Understanding your property tax bill

Your property taxes are determined by three things:

  1. The municipal tax rate on your property tax bill, controlled by your City Council.
  2. The assessment or value of your property, determined by the Municipal Property Assessment Corporation (MPAC), an arms-length agency created by the Province. If you are awaiting the outcome of an assessment appeal or Request for Reconsideration, be advised that until the appeal process is finalized your property taxes must be paid in full as billed.
  3. The education rate, established by the Province.

Changes to your tax bill

Canterbury Community Centre Expansion (CCC) Council entered into a partnership with the local community association and community groups for the expansion of the centre. These costs will be charged to those in the area for the next 10 years.

Additional or supplementary taxes

Additional or supplementary tax bills may be sent in the following cases:
If the property was not completely assessed at the time of preparation of the assessment rolls, if a new building has just reached completion or is now occupied, or if a property has become taxable. Further information on supplementary taxes can be found on the City’s Web site at ottawa.ca.

Late payment penalty

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act

Fees

Receipts

Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $29 charge will apply.

Change in name

If you have recently purchased, transferred title or changed your name, there is a $34 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.

New account

If your property is new to the tax roll, you will incur a one-time $58 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.

Reminder notice

All tax accounts issued a ReminderNotice will be charged $5.60 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end.

Returned items

There is a $36 service fee for all items returned from your banking institution.
* All fees are subject to review by Council.

Other important information

Mortgage companies, agencies or tenants

Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenants or lessees pay the taxes in accordance with the terms of the lease, forward the bill to them.

Change of ownership or mailing address

Send the bill to the new owner or return it to the Revenue Division, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges.

How to pay your tax bill

Pre-authorized Tax Payment (PTP)

The City’s Pre-authorized Tax Payment (PTP) plan provides three different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enroll in the plan. Please see the enclosed PTP application form for more details.

Electronic billing and payment online

If you would like to make your property tax payment electronically, you may also choose to receive and pay your tax bill free of charge electronically with epost or through your Internet banking service. To register, follow the detailed instructions at www.epost.ca or contact your financial institution.

Internet or telephone banking

Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit roll number shown on your tax bill. If this does not work, contact your bank’s help desk.

Financial institutions

Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service.

By mail

Send your tax bill stub and payment to:
City of Ottawa,
P.O. Box 425, Station “A”,
Ottawa ON K1N 9C1

  • Do not fold, staple, stamp or write on payment stub
  • Make cheque(s) payable to “City of Ottawa”
  • Write your property tax roll number on the front of the cheque
  • Cheques dated for due date or earlier are accepted

At any City of Ottawa Client Service Centre (CSC)

Payments may be made at all CSCs. After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to and including the due date.
The following payment types will be accepted: cash, Interac, cheques, or money orders. Payment of your tax bill by credit card is not accepted.

City Hall* 110 Laurier Ave.West
*Open weekdays from 8:30 am to 5 pm

Ben Franklin Place** 101 Centrepointe Dr.
Orléans** 255 Centrum Blvd.
Kanata** 580 Terry Fox Dr.
**Open weekdays from 8:30 am to 4:30 pm

Metcalfe (Open Tuesdays only from
8243 Victoria St. 8:30 am to 4:30 pm)

Kinburn (Open Wednesdays only from
5670 Carp Rd. 8:30 am to 4:30 pm)

North Gower (Open Thursdays only from
2155 Roger Stevens Dr. 8:30 am to 4:30 pm)

Questions about property assessment?

In November 2006 the Municipal Property Assessment Corporation (MPAC) issued assessment notices where there was a: change in ownership; change in school support; change in value as a result of Request for Reconsideration or an Assessment Review Board decision; change to the property value; new structure was built, etc. If there was no change to the property, no new notice was issued. The value as stated on the October 2005 notice will be used for taxation purposes for 2007 and 2008. If you have questions about your assessment, please contact MPAC by phone at 1-866-296-6722, or by fax at 1-866-297-6703, or visit their website at www.mpac.ca

Questions about property taxes?

Visit the Property Taxes section at ottawa.caunder City Services or contact us by:

Mail: City of Ottawa, Revenue Division,
100 Constellation Crescent, 4th Floor East
Nepean ON K2G 6J8

Phone: 613-580-2444 TTY: 613-580-2401

Fax: 613-580-2457

E-mail: revenue@ottawa.ca

Hours of operation:
Weekdays, 8 am to 4:30 pm
(June to August, 8 am to 4 pm)
Please have your property address and the roll number listed on your bill handy when you contact us.

Special Area Charges

These codes describe the different levels of transit service provided to select areas.

T – Urban Transit
TRA – Rural Transit (extended bus service) + Para Transpo
TRB – Para Transpo (rural areas receiving Para Transpo service only)
TTA – Town Transit Area for Stittsville
Other Services
CAL – Conservation Authority Levy
CCC- Canterbury Community Centre Expansion
FSR – Volunteer Fire Services
FSU – Fire Services
POL – Ottawa Police Service
RSS – Sewer Surcharge
School Support
EP – English Public
ES – English Separate
FP – French Public
FS – French Separate
N – No Support

Tax Class Description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
L – Large Industrial
M – Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest

Type of Property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Example: R T E P
(Tax Class)Residential
(Type) Taxable
(School) English Public

2007 interim property taxes

2007 Interim tax bills were mailed between February 19 and February 22. The payment due date was Thursday, March 15, 2007.
Pamphlet - 2007 Interim Property Taxes [PDF] 3 MB

2007 Interim Property Taxes
Your tax dollars working for you

The interim property tax bill is the first portion of your total property taxes. It is based on 50 per cent of last year’s taxes and is due in March. The final tax bill for the balance of your annual taxes is due in June. The City of Ottawa is committed to running an efficient and effective City. We continuously examine City services to ensure they are delivered in a cost-effective manner and provide best value for Ottawa taxpayers.

Take a moment to read this brochure and learn more about the interim property tax bill and the various ways to pay your taxes.

Your property taxes

A portion of your taxes goes directly to local school boards for education. The graph below outlines how the City spent its portion in 2006.

Additional or supplementary taxes

Additional or supplementary tax bills may be sent in the following cases: if the property was not completely assessed at the time of preparation of the assessment rolls, if a new building has just reached completion or is now occupied, or if a property has become taxable. Further information on supplementary taxes can be found on the City’s website at ottawa.ca.

Late payment penalty

Partial payments are applied first toward the outstanding interest and penalty, then to the oldest outstanding taxes. A penalty of 1.25 per cent for late payment is added the day following the due date and the first day of each month thereafter. Penalty and interest rates are set by City by-laws pursuant to the Municipal Act.

Community and Protective Services 29 per cent
Employment and Financial Assistance 7 per cent
Fire 9 per cent
Housing 5 per cent
Public Health and Long Term Care, Parks and Recreation 4 per cent
Library 2 per cent
Ambulance 2 per cent
Corporate Services/General Government 17 per cent
Capital Financing 11 per cent
Contribution to Reserves 5 per cent
Debt Servicing 6 per cent
Public Works and Services 27 per cent
OC Transpo 18 per cent
Roads 8 per cent
Solid Waste 1 per cent
Ottawa Police Service 16 per cent

How to pay your tax bill

Pre-authorized Tax Payment (PTP)

The City’s Pre-authorized Tax Payment (PTP) plan provides three different payment options for automatic bank withdrawal. Your current tax bill must be paid in full before you can enroll in the plan. Please see the enclosed PTP application form for more details.

Electronic billing and payment online

If you would like to make your property tax payment electronically, you may also choose to receive and pay your tax bill free of charge electronically with epostTM or through your Internet banking service. To register, follow the detailed instructions at www.epost.ca or contact your financial institution.

Internet or telephone banking

Most financial institutions also offer Internet or telephone banking. To set up this option, you will need to input the 19-digit roll number shown on your tax bill. If this does not work, contact your bank’s help desk.

Financial institutions

Payment can be made at most financial institutions in Ottawa on or before the due date. Institutions may charge a fee for this service.

By mail

Send your tax bill stub and payment to the:
City of Ottawa, P.O. Box 425, Station “A”, Ottawa ON K1N 9C1

  • do not fold, staple, stamp or write on payment stub
  • make cheque(s) payable to “City of Ottawa”
  • write your property tax roll number on the front of the cheque
  • cheques dated for due date or earlier are accepted

Your account is credited when payment is received at our office, not the postmark date.

Payments may be made at all CSCs.

All CSCs will be open on the tax due date from 8:30 am to 4:30 pm (regardless of the day that a particular Centre is normally open). Information: 3-1-1

After hours, you may deposit your payment in the drop-off boxes (available only at the first four CSCs listed below) up to and including the due date. The following payment types will be accepted: cash, Interac, cheques, or money orders. Payment of your tax bill by credit card is not accepted.

City Hall* 110 Laurier Ave.West
*Open weekdays from 8:30 am to 5 pm

Ben Franklin Place** 101 Centrepointe Dr.
Orléans** 255 Centrum Blvd.
Kanata** 580 Terry Fox Dr.
**Open weekdays from 8:30 a.m. to 4:30 p.m.

Metcalfe 8243 Victoria St.
Open Tuesdays only from 8:30 a.m. to 4:30 p.m.

Kinburn 5670 Carp Rd
Open Wednesdays only from 8:30 am to 4:30 pm

North Gower 2155 Roger Stevens Dr.
Open Thursdays only from 8:30 am to 4:30 pm

Fees

Receipts: Only ONE tax bill is issued. Should you require a receipt, return the entire bill with your payment. If a duplicate tax bill is required, a $28 charge will apply.

Change in name: If you have recently purchased, transferred title or changed your name, there is a $33 fee to cover the costs associated with making the changes to the tax roll. You will be billed separately from your tax bill.

New account: If your property is new to the tax roll, you will incur a one-time $56 fee to cover the costs associated with setting up your tax roll. This fee will be charged on your first tax bill.

Reminder notice: All tax accounts issued a Reminder Notice will be charged $5.40 to cover the production, mailing and administration costs involved. Reminders are issued after each billing and at year’s end. Returned items: There is a $35 service fee for all items returned from your banking institution.

*2006 fee schedule stated. All fees are subject to annual review by Council.

Other important information

Mortgage companies, agencies or tenants

Only ONE tax bill is issued. If a mortgage company or agent pays your tax bill, it is your responsibility to forward it to them. A receipt will be sent to you upon payment of your final bill. If your tenant(s) or lessee(s) pays the taxes in accordance with the terms of the lease, forward the bill to them.

Change of ownership or mailing address

Send the bill to the new owner or return it to Revenue Division, indicating to whom the transfer of title has been made. Please advise us in writing of address changes. Failure to receive a tax bill will not invalidate penalty and interest charges.

Special charge codes

T – Urban Transit*
TRA – Rural Transit (extended bus service) + Para Transpo*
TRB – Para Transpo (rural areas receiving Para Transpo service only)*
TTAA – Town Transit Area for Stittsville

* These codes describe the different levels of transit service provided to select areas.

Example: R T
(Tax Class) Residential
(Type) Taxable

Tax class description

C – Commercial
D – Office Building
F – Farmland
G – Parking Lot
I – Industrial
L – Large Industrial
M – Multi-residential
N – New Multi-residential
P – Pipelines
Q – Sports Facility
R – Residential
S – Shopping Centre
T – Managed Forest

Type of property

T – Taxable Full
U – Excess Land
X – Vacant Land
1 – Farmland Pending Development

Questions about property assessment?

In November 2006 the Municipal Property Assessment Corporation (MPAC) issued assessment notices where there

was a: change in ownership; change in school support; change in value as a result of Request for Reconsideration or

an Assessment Review Board decision; change to the property value; new structure was built, etc. If there was no change to the property, no new notice was issued. The value as stated on the October 2005 notice will be used for taxation purposes for 2007 and 2008.

If you have questions about your assessment, please contact MPAC by phone at 1-866-296-6722, or by fax at

1-866-297-6703, or visit their Web site at www.mpac.ca

Questions about property taxes?

Visit the Property Taxes section at ottawa.ca under City Services or contact us by:

Mail: City of Ottawa, Revenue Division,
100 Constellation Crescent, 4th Floor East
Nepean ON K2G 6J8
Phone: 613-580-2444 (TTY: 613-580-2401)
Fax: 613-580-2457
E-mail: revenue@ottawa.ca

Hours of weekdays operation
8 am to 4:30 pm
(June to August, 8 am to 4 pm)

Please have your property address and the roll number listed on your bill handy when you contact us.