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Elgin Street Renewal – FAQ

Elgin Street Renewal - FAQ

Q: Why is this work needed?

A: Some of the underground watermains and sewers along Elgin Street and Waverley Street are more than 100 years old. They have reached the end of their lifecycle and need to be replaced. Renewing the underground infrastructure means there is an opportunity to reconfigure the street as well.

The vision for the renewed Elgin Street can be found on the November 28, 2018 Public Information Session page.

Q: What is the construction schedule?

A: Elgin Street will be under construction for all of 2019. Most of Elgin Street will be closed to traffic between Laurier Avenue and Catherine Street. Construction activities will resume in the spring of 2020 with a partial road closure and/or lane reduction. Details on the 2020 work and the traffic impacts will be communicated to the public early in 2020. 

Q: What’s the project budget?

A: Council approved a $36.3 million dollar budget for the Elgin Street Renewal project.

Q: How can I get to Elgin Street when the road is closed? 

A: Traffic, transit and cycling detour maps are available on our traffic impacts section of the project webpage. Businesses remain open on Elgin Street during construction and pedestrian access to businesses will be maintained at all times.

Free parking is available at City Hall on weekday evenings after 6 pm and all day on weekends and statutory holidays.

Q: I am a frequent visitor to Elgin Street. How can I access the places I love on Elgin Street?

A: Whether you are driving, taking the bus, cycling or walking, Elgin Street is still fully accessible and businesses remain open on Elgin Street during construction. You can reference our traffic, transit and cycling detour maps for more information, including where the designated street crossings are to provide east-west access to destinations next to the construction zone.

Several pedestrian crossings across Elgin Street are being maintained, and will continue to do so wherever feasible. However, as work progresses, you may notice changes in pedestrian crossings. Please ensure to follow the pedestrian signage within the construction zone.

Free parking is available at City Hall on weekday evenings after 6 pm and all day on weekends and statutory holidays.

Q: Where can I park my car around the Elgin Street closure?

A: There is still plenty of on-street parking adjacent to the construction zone, however some allowances have changed as a result of the Elgin Street closure. Be sure to check signage before you park.

As a reminder, free parking is available at City Hall on weekday evenings after 6 pm and all day on weekends and statutory holidays.

Q: Where can I park my bike around the Elgin Street closure?

A: You can park your bike on the side streets adjacent to Elgin Street. If you are accessing Elgin Street on your bike, please dismount and walk it along the signed pedestrian route.

Q: What’s the bus detour?  

A: OC Transpo routes 5 and 14 will be detoured onto Metcalfe and Cartier streets. Please see our transit detour map for more information.

Q: Was the public consulted on this project?

A: The design of the Elgin Street Renewal Project began in 2016. Since that time, the City has been committed to engaging key stakeholders and the public to garner feedback.

Public consultations began in June 2016 with public meetings with residents, business owners and local community groups. This followed with a public design workshop in 2016 and a public open house in 2017. The City also launched a project webpage, which included an online survey on the vision and redesign options for Elgin Street. These information sessions, meeting and survey generated more than 1,000 written comments, many of which helped to shape the design of Elgin Street. 

Throughout 2017 and 2018, the design team continued to meet regularly with the Elgin Street Renewal Working Group, held a landowner drop-in session and hosted an additional two Public Information Sessions.   

The City endeavours to work with local residents, businesses, stakeholders and community groups throughout the construction project.

Q: With construction work comes construction-related noise. What is the City doing to mitigate noise?

A: The contractor is permitted to operate within the parameters of the Noise By-law:

  • Monday-Saturday: Between 7 am and 10 pm
  • Sundays and holidays: Between 9 am and 10 pm

Any work outside of working hours will require an approved Noise By-law exemption and residents will be made aware in advance of the work.

The contractor will take every precaution to minimize interruptions to everyday life but, as you can appreciate, there may be some inconvenience during the course of the work, such as delays when travelling around the construction zone, noise, dust and vibrations.

Q: Will utilities to nearby businesses and residents be impacted during the reconstruction? How will business and residents be notified when utilities (i.e. water, gas, electricity) are shut off?

A: During a construction project like this, there will be times where utilities, such as gas, water or electricity, will need to be interrupted. The project team will reach out to affected properties and will coordinate the best time to do so.

Q: Will garbage pick-up and snow removal be impacted during the road closure?

A: The contractor is responsible for the coordination of garbage pick-up and snow removal within the construction zone. All City services outside of the construction zone will continue as normal. The project team will monitor these activities closely during construction.

Q: Where can I find out more information about the project?

A: Our project webpage at is your go-to for background information about the project, current traffic impacts, notices, updates and more.

You can also subscribe to our newsletter to receive regular updates about the project. To do so, visit the sign-up page and enter your name and email address, click the box on ‘Elgin Street Renewal’ and subscribe! You will get an email to confirm your subscription.

Q: What’s the best way to contact the project team?

A: For inquiries related to the Elgin Street Renewal project, please email or contact the City’s Project Manager, Tara Blasioli at 613-580-2424, extension 23970. For any emergencies outside normal working hours on weekdays and weekends, please call the City at 3-1-1.